Green Dot Customer Service Issues

I purchased a Green Dot prepaid card from Walgreens for $1.95, using my debit card and giving $20.00 in cash to the cashier as requested to open the account. However, upon reviewing the paperwork that came with the card, I noticed a $9.95 monthly fee would be charged upon the first use or within the first 24 hours. I expected to see a $10.05 balance on the card from my initial $20.00 deposit, but it never showed up. Could someone explain why I have not received the full $10.05 change from my initial $20.00 deposit at the Walgreens register?

I have been a long-time customer at your bank, but I recently encountered an issue with my account. After updating my contact information and sending a photo of my license, I was informed that my account had been closed. I bought a plane ticket and needed to deposit funds, but now I'm unable to access my money. The email address and phone number you have on file, [redacted] and my old number, are outdated. When I tried to set up my online account, I couldn't receive a verification code because my information wasn't updated. I would appreciate any assistance in resolving this matter promptly.

On August 14, [redacted], I bought a visa card, topped it up with money, and sent it through the mail to a friend. Unfortunately, they haven't received it yet. I am now trying to check if the card has been used, but I seem to have misplaced all the necessary details for the card - like the card number, email, and password that I specifically set up for this card, preventing me from accessing the website. I still have my PIN number, but I'm unsure if I shared it in the letter I sent along with the card. I'm frustrated as I'm struggling to reach a live person via phone. Any assistance would be greatly appreciated.

I wanted to chat with a representative regarding locations to withdraw money in my area since most of the listed banks online seem permanently closed. When I reached a representative, there was an issue with the call quality, and I was asked to call back. Upon redialing, the automated system assumed I needed help and directed me to various options. Despite selecting the assistance option, it did not lead me to a representative or address my initial concern about bank locations. The system did not cater to my need to speak with a representative directly or find out about nearby ATMs by zip code for cash withdrawals. This experience was quite frustrating.

I visited three different retailers today to reload my pre-paid debit card (Mango Mastercard). Unfortunately, each time I tried, the system displayed an error to the cashier, and I was unable to add funds to my card. I've used this card without any problems until today. After calling the bank using the number on the back of my card, they mentioned that my card is fine and the issue might be related to Green Dot. I need to know when I will be able to load money onto my card as I have urgent bills to pay and purchases to make.

I have attempted multiple methods to speak with a representative, but unfortunately, I have been unsuccessful in reaching a live person. The system in place seems to prevent this entirely. I made an effort to cancel my credit card application before funds were withdrawn from my account or any card was sent to me. Despite my request, the money was taken regardless. Since then, I have found a more suitable alternative and will not be utilizing your card. As you proceed to send the card, it will be a wasted expense. I kindly request the cancellation of the contract and a refund of the $[redacted]. Thank you.

I am William S., and my social security number is [redacted], zipcode [redacted], and birthdate 01/08/51. About three weeks ago, I created a Walmart Money Card account and loaded $[redacted] onto it. While trying to set up my account online, I mistakenly entered the wrong address. Following instructions on the website, I phoned the Walmart Money Card customer service, corrected the address, and was informed a new card with updated information would be sent to me. Although I received an email confirming the shipment, the card never arrived, and on the 20th, I noticed my account was frozen. After contacting Green Dot customer service, I was given case number [redacted]1 and asked to email a copy of my driver's license to [redacted] I expected the account to be unfrozen and a new card sent within five business days, but today, the account remains frozen. When attempting to call Green Dot customer service, the system now rejects my details. My Green Dot account number is [redacted]92. I am seeking assistance with this issue.

I accidentally used a false birthday when setting up this bank card. I need to correct my birthday to May 11, [redacted], to activate the card. My address is [redacted] Hale Ave S, Cottage Grove, [redacted]. I prefer not to provide my SSN online or over the phone. The email associated with the account is [redacted], and the chosen pin is [redacted]. Thank you.

I recently purchased a cash back rewards card and loaded $[redacted] at CVS Drugstore, with the belief that the balance would be available shortly. After registering the card online, I was given a temporary card number to use before the physical card arrives. Despite following the instructions and waiting, the money did not show up on the card. I was advised to try registering through Chrome instead of Internet Explorer, which I did, but still no luck. I am frustrated as I needed to use the funds for a payment. I have tried contacting customer service without success. I also attempted to register through the mobile app to no avail. Please reach out to me at my email address, [redacted], to assist in resolving this issue promptly.

I have submitted a complaint and was informed it was resolved, but I see no evidence of a resolution. I recently applied for a credit card and am now attempting to cancel it to receive a refund of $[redacted]. Despite multiple calls, I have not been able to speak with a representative as your website and phone system are inadequate. If this matter is not resolved by next week, I will escalate my complaint to the BBB. Kindly send any responses to [redacted] I have not received an email from Greendot, only from Gethuman.com claiming there was a response that I am unable to locate.

I called and successfully registered. Despite the lady misspelling my name five times, I remained polite and even apologized. We eventually got everything sorted out, and she had all my correct information. However, after being transferred, I discovered I can only use the card in person, which is unusual for me as I rarely encounter this issue with cards. Attempts to contact them have been unsuccessful as there is no live representative available. I still need to pay the $8 fee, and I cannot add money to the card due to their mistake.

I have encountered numerous websites claiming to be Green Dot; however, none of them have helped me activate my card. I urgently need to pay a bill today before 6pm, as receiving disconnection notices is very frustrating. Purchasing this Green Dot Visa was supposed to make paying by phone or card easier, but I am unable to register the card. This issue with Green Dot Visa is causing me anxiety, as it seems unreliable and activation is impossible. The presence of phishing sites impersonating Green Dot has made the process more challenging. I am a single mother of two young daughters ages 10 and 6, working two jobs to support my family. I won't receive my paycheck until Friday, so I borrowed $[redacted] to cover this urgent bill payment. Unfortunately, Green Dot's activation process has left me stranded with no solution in sight. I am desperate to settle this bill before my water gets disconnected. Can anyone offer assistance in resolving this matter promptly?

I recently opened a Green Dot account about a month ago, deposited between $[redacted]-$[redacted], and regularly used my card. Suddenly, my card was blocked. After contacting customer service, I was unable to get through and was subsequently blocked from calling in. They requested a copy of my driver's license, which I submitted, and informed me to wait 5 business days. I have direct deposits as well as pending ones, and all the transactions on the account are mine. The case number they provided for this issue is [redacted]8.

I am Cody W., and my phone number is [redacted]. There have been two unauthorized charges on my account from "REDBOX." The first charge was made on August 11, [redacted], for $16.65, and the second charge was on August 30, [redacted], for $62.90. Having never used REDBOX before, I am certain these purchases were not made by me. As the only person with access to my card, I request the $79.55 total be refunded promptly. The initial charge on August 11 went unnoticed until I reviewed my transactions today. I am unsure how these charges occurred but want to clarify that I did not authorize them. Your immediate attention to this matter is appreciated. Thank you.

I would like to inquire about the deactivation of my card due to fraudulent activity in Brooklyn, NY. My claim number is [redacted]1. After reporting the incident and receiving a new card, I submitted a dispute form and provided a copy of my driver's license to have my card reactivated. However, upon trying to activate it, I received a message saying my card could no longer be used and that I would not be able to obtain a new one. I have been a Green Dot card user for around 10 years and do not understand why this decision was made. I am seeking clarification on why this occurred and hoping for a prompt reversal so I can continue using my card. Thank you for your assistance, and I am hopeful this issue will be resolved soon. Thank you.

Last week, I reported my card stolen and was promised a replacement in three business days for an expedited fee of $15. However, the new card never arrived. After contacting the [redacted] number, I was informed by an individual named Haley, ID number [redacted], that they do not provide tracking numbers for card shipments via FedEx. Today, another representative named Ant mentioned that the $15 fee would be refunded, but first, I need to send a photo ID to lift the block on the card that I never received. Ant also mentioned they are based in the Philippines and would need additional time to investigate the issue. At this point, I am frustrated as I am unable to track the card via FedEx. They estimated it would take five business days to resolve the matter and requested my photo ID for verification. I simply want to know the status of my card, the return of my funds, and to avoid dealing with this inconvenience further. The other representative was also identified as ID [redacted].

My card was unexpectedly put on hold due to a direct deposit issue. However, this deposit has been consistent for the past two weeks. Currently, I am facing a critical situation where my lights are about to be turned off within an hour. Stranded in a Walmart parking lot with a newborn and a two-year-old in 80-degree heat, I urgently need access to funds for essentials like formula. If the hold is not lifted before my light bill payment due at 10 a.m. (in 15 minutes), I will have to involve my lawyer in addressing this matter.

I have been on hold for over an hour dealing with an employee named Daniel, employee number [redacted]. I requested to speak to a supervisor, but was informed that everyone on the phone is considered a supervisor. My name is Mark J. and the last 4 digits of my social are [redacted]. I need help lifting a block on my card. Despite sending all required documentation on Monday, I have been told to wait an additional 5 business days. When asking to speak to someone in charge, I was denied the opportunity. I will escalate this matter further if not resolved promptly. I am frustrated with the lack of resolution and support provided by Daniel. I urge the company to address this issue promptly. Thank you.

I previously expected my state disability payment to be direct deposited into my account at midnight, but it did not appear. I verified with my local government office that it was sent. However, the money has not shown up in my account. The customer service supervisor mentioned they have not received any direct deposits for my account. Others I know received their benefit payments at midnight. I am unsure of the whereabouts of my $1,[redacted] check or why it was not deposited. My routing number is [redacted]20.

I contacted the customer service representative about an unauthorized charge on my account. I explained that I did not want a card sent to me due to my bills being due before it would arrive. The representative mentioned expediting the card, but I reiterated that I did not want it. Unfortunately, the card was sent, and as a result, my account got blocked. Weeks later, my car was nearly repossessed because I couldn't make a payment, and the card ended up at the hotel I'm staying in. I tried to pay the bill but ran into issues with the account being blocked and the download id not working. I'm frustrated by the situation as I'm now facing the risk of being homeless and without a car. I am requesting the account to be unblocked promptly.