Green Dot Customer Service Issues

I have the White Green Dot card with a monthly fee of $9.95. I have never had a negative balance, but after 11 months, it's still showing as completed only for 11 months. Despite paying for August and September, it's not updating to show 12 months completed for me to collect the $[redacted] reward. I've contacted customer service multiple times but keep getting the runaround. Today, I received an email stating there are no issues with my card, but clearly, there is an issue with the system or app as everything seems fine on my end. Thank you.

In August, I realized I had misplaced my Walmart Money Bank debit card. After contacting customer service to deactivate the card and request a new one, I faced complications due to not updating my address. Despite numerous emails, calls, and complaints, Green Dot has not released my funds, which include my social security deposits. I have sent my driver's license via fax five times, but Green Dot claims they cannot read them, although they were clearly scanned. They are withholding $[redacted].78 without valid explanation. I am exploring options to take legal action in Colorado's small claims court to recover my funds. At 70 years old on social security disability, I am unable to cover additional expenses. Any guidance on this matter would be greatly appreciated.

My disability payment was deposited into my account on Monday, the 25th. On the 26th, I received a fraud alert, but mistakenly declined it. Since then, I've spent 3-4 hours on hold multiple times a day. Even though they assured me the restriction was removed, I'm currently on hold for 2 1/2 hours to speak with a technician. When I inquired about filing a complaint, I was only met with apologies for the inconvenience. It's frustrating to be without access to my funds for 5 days; my children had to make do with noodles during this time.

I needed to transfer money from my Cash App to my Chime account, but when I sent the money, it went to an old Green Dot account that I no longer have access to. I completely forgot I even added it as a bank on my Cash App. Anyways, I'll provide you with what Cash App has given me, and hopefully, you can locate my money. It's not a huge amount, but it's all I had to pay my taxes and get my refund. If you could kindly return the money to my Cash App account, it would resolve everything. Here is what Cash App provided me: [redacted].

My Go2 Visa card was blocked, and after speaking with a representative who assured me the block was removed, I attempted to use the card with a $50 balance but it was still declined. I have been trying to resolve this issue for 24 hours, attempting to pay a bill without success. I kindly request assistance in removing the block to access my funds.

I have a Go2 account, and I received 8 refunds from someone. I used Cash App to transfer the funds to my Cash App account, and the person refunded the money back to the original card linked to my Go2 Bank account. Three transactions came back pending initially, and then two more followed but also remained pending. Strangely, three refunds never appeared on my statement even a month later. Despite numerous calls to Go2 support and even reaching out to Cash App for transaction details, I received no clarity on the missing money. After several unsuccessful attempts, Go2 support claimed the transactions were completed, but they couldn't explain where the money went. They suggested taking the issue up with Cash App. Frustratingly, after being hit with overdraft fees and losing out on $[redacted], Go2 support couldn't help trace the missing funds. I'm seeking assistance from anyone who can investigate this matter. Thank you, Andra D.

I arranged for my Social Security SSI check to be deposited into a Green Dot account, but I was informed that the account was closed before the deposit was made. Social Security confirms that you received my check and still hold my funds. I didn't receive a card because I was notified that upon further review, you would not open an account for me. However, you processed my check received on September 1st. I am unable to retrieve the money or track its status. I am requesting the transfer of the funds to another bank account. It's been challenging to reach a live person over the phone for assistance in resolving this issue.

I recently faced a dispute on my account that was resolved, but unfortunately, my account was then unexpectedly closed, leaving me unable to access it. Each time I call customer service, I receive conflicting information, and the long wait times of 3-4 hours are a challenge. During my last call, they requested identification which I promptly provided, but have since heard nothing back. Not being able to access my account is hindering my ability to pay bills and causing financial strain. I have been informed that the process involves the IRS, and that contacting them could help in recovering my money. Despite my efforts, I am unable to open a new account. My main concern is settling this matter promptly so I can manage my financial obligations. The account discrepancies and unauthorized charges have caused significant confusion, and I am eager to resolve this issue and move forward.

This morning, I received a call stating I won $7.5 million and a car. Following instructions, I bought a $[redacted] debit card at Dollar General, but it only had $9 after activation. Mr. Anderson promised to refund it later. The claims department insisted I buy another $[redacted] card. Unable to comply, I was pressured to purchase a $[redacted] card instead. I can’t afford it. They said I must pay more to receive the prize by 10:30 AM. They even inquired about my bank. I’m worried about my checking account. I’ve never encountered such a request to claim a prize. Considering reporting this to the Better Business Bureau if it’s not resolved.

I have had $[redacted].78 deposited from Social Security benefits into my Green Dot/Walmart Money Bank account for around 10 years. After moving to a different address within the same town and not updating my account, I lost my debit card in August. Despite notifying Green Dot/Walmart, they have been uncooperative. They have not returned my funds or closed the account, which accumulates service fees despite no services provided. Despite filing complaints with various agencies without success, I am now considering seeking legal assistance, possibly pursuing a small claims court action in Colorado. Any help or guidance on this issue would be greatly appreciated.

I bought a Green Dot prepaid card at CVS. When I tried to activate it, I found out it was already activated with someone else's information. I loaded $[redacted].00 on the card and am seeking a refund of the same amount. I have the receipt and the Green Dot card. Yesterday, I spoke to a person named Neko about this issue, but the call got disconnected before we could complete the process. I received an email requesting the receipt as proof of purchase and the loaded amount on the card. I want this matter resolved promptly. Thank you for your assistance.

I was contacted by Green Dot on the 22nd of this month at 2:09 PM on my cell phone. The man mentioned suspicious activity on my card, but his voice was difficult to understand due to the sound quality. He asked me to check my messages for a code, which I couldn't grasp clearly. He put me on hold twice before asking me to verify my personal details for a new card to be sent. I have $1,[redacted].00 on the card, which is crucial to me. Since then, I have faced issues accessing my account through the Green Dot app due to an unauthorized email update request, causing misinformation with customer service. I seek assistance from the United States corporate office. Please, if anyone has contact information for me to resolve this matter, it would be greatly appreciated. Thank you. - W. Young, California.

I have been involved in an investigation since July regarding unauthorized withdrawals from my money card account totaling $20,[redacted], leaving me with a balance of $3,[redacted]. The case number is [redacted]57C. I am keen to learn about the progress of this investigation, as it has been ongoing for three months now. The unauthorized transactions occurred in San Francisco and Georgia. Being 72 years old and physically challenged, traveling is difficult for me. I am determined to recover the $20,[redacted] taken from my account. Although I received the $3,[redacted] back after my account was closed, the remaining $20,[redacted] has not been returned. I believe depositing the money in my Wells Fargo account would have been safer. I urge prompt assistance in resolving this matter as I am in urgent need of the missing funds. Thank you, Antonia M.

I have been attempting to reach customer service for a while now, actually for two months. They have placed a hold on my card due to an issue with the address. I am unable to access my monthly income, which is essential, as the funds are frozen. I am frustrated with the long wait times and being put on hold repeatedly. I have kept track of the specific times I have spent on hold, which range from one hour to almost two hours. I request that someone contacts me promptly with a phone number or email to facilitate closing my account and issuing a refund. If this matter is not resolved promptly, I will have to involve my attorney, inform social security about the situation, and report the issue to the consumer board.

I recently encountered an issue with a charge from freescorefast.com. I received a notification asking if I authorized the charge, and in confusion, I mistakenly responded with "N" instead of understanding that they were referring to the amount. I did not intend to sign up for their $39.90 monthly service, and wanted to rectify the situation. This is an error on my part, as no one else used my card, and the purchase was indeed made by me. However, now my card is restricted, and I am unable to access the funds from my paycheck that were deposited in the account through direct deposit. I have tried contacting Green Dot customer service three times, but each time I was placed on hold for over an hour, then transferred to a different representative who ultimately terminated the call. I am frustrated with this unprofessional and suspicious behavior from a company that is supposed to be reputable. Can anyone offer guidance on how I can resolve this issue and have my card unblocked?

My wallet was stolen, including my ID and Green Dot card, on the 25th. It's now the 7th, and my phone got cut off, and my rent is due. The Green Dot app states my new card should have arrived by the 5th, but I've had no luck accessing my money. I've been trying to reach out to Green Dot online, but the chats keep disconnecting and being unhelpful. Without access to my account, I'm struggling to buy food or take care of my essential needs. The situation is dire, and I urgently need access to my funds to survive.

I am frustrated that the charges from gas stations are still pending on my account, even though the money was not used. It has been a month, and I have not received a refund for these pending charges. I have been trying to contact customer service through calls, texts, and messages on the walmart.com card, managed by Green Dot, but have not received any assistance. I am kindly requesting that my money be returned to me promptly. Your immediate attention to this matter would be greatly appreciated.

I accidentally loaded a Green Dot card that wasn't mine, resulting in a negative balance. Unfortunately, they refuse to refund the $35, even though it was clearly my mistake. This situation is frustrating, and I won't tolerate being treated like this by Green Dot. It's not just about the money; it's about integrity and respect. I won't accept their attitude and denial of a refund. They made a mistake in dealing with me.

My account was recently hacked for $[redacted]. I have reported it to the appropriate authorities and submitted all necessary paperwork. I am trying to find out when and how my funds will be returned to me. Unfortunately, I am experiencing difficulty reaching someone at Green Dot Walmart Money Card as I keep getting disconnected when I call. Additionally, I have been informed that I will not be allowed to have an account there again.

I am Glen Emerson. I'm sharing my experience with GO2bank to express my dissatisfaction. I was awaiting a new bank card and was dealing with a company dispute. Despite being told my new card would arrive in 7-10 days, it did not. Attempts to contact GO2bank were fruitless. This caused stress as my rent payment was due. GO2bank decided to suspend my account based on my attempts to reach them from the Mesa public library. They should have supported me instead of worsening the situation. It has been three weeks without access to my money, and I see no solution in sight. GO2bank's failure to listen and their actions have made my situation worse. I urge for my account to be reopened promptly to grant me access to my funds. Kindly address all communication to my email [redacted] Thank you for your attention to this matter. Glen Emerson.