Green Dot Customer Service Issues

Yesterday, I used my Green Dot card to pay for my insurance, and it worked fine. However, when I tried using it last night to get gas, it kept getting declined even though I have $51 on it. I went to the ATM machine, and it also gave me a declined error. I need to speak to someone who can help me fix this issue. I attempted to log in to the website, but I didn't make any progress. I really don't want to deal with automated systems or go through the hassle of downloading and logging in. I just want to have a conversation with a real person.

I've been on hold for what feels like forever, and every time they pick up the phone, they hang up on me. I'm extremely frustrated because I lost two hundred dollars when my card went missing. They refused to send me a new card without the numbers from the lost one, which is impossible to provide. I had to report the card as stolen, and they assured me no monthly fees would apply until the issue was resolved. Now, over a year later, I have a negative two hundred dollar balance, and it's still challenging to reach anyone by phone. This company is incompetent, deceitful, and accountable for the countless people facing the same situation.

Green Dot recently closed my account, and despite multiple calls to their customer service, I have encountered unhelpful representatives who either disconnect the call without assisting me or claim my ID verification was rejected due to a line on it. I have successfully used my driver's license for other verification purposes. Unfortunately, I continue to face difficulties in accessing my funds for the past three weeks without any email communication regarding the status of the verification. The lack of progress and run-around I experience when contacting them have been frustrating. I am exploring alternative options to access my funds.

For the past two weeks, the chip on my card has not been working. Despite attempting to use it by inserting it and using the chip twice, it only functions when swiped. Recently, I faced difficulty trying to pay my car payment bill at Walmart using Western Union. Despite having enough funds, the transaction was declined multiple times. Now, my card is not working for any transactions at all. I made several attempts to contact customer service, but was unable to reach them even after waiting for two hours on the phone. I also tried utilizing their chat and email support, but unfortunately, I have not received any response. It's crucial for me to access my money, and I'm in need of assistance.

Hello, I am Freda A. Freeman. I have been attempting to receive a refund from Green Dot for several weeks. The IRS sent my refund to Civistd Bank, and subsequently to Santa Barbara, due to my tax filing with Tax Slayer. Green Dot blocked my account in June for inactivity. Despite speaking to Santa Barbara and providing my IRS transaction account number to the supervisor, I have yet to receive my refund. I have reported this to the BBB scam department and submitted a complaint form. I am frustrated with the lack of resolution and the difficulties caused, especially as I am battling breast cancer. I want my refund promptly and hope to never have to deal with Green Dot again.

Hello, I have been trying to find out about my refund claim for $[redacted].36. I haven't received any response when I use the chat feature, and I am supposed to receive an email to proceed with the refund process. The phone lines are busy, and I can't get through. It has been over 10 days since I was told I would get my refund. I have contacted customer support, and they have agreed to refund my money and close the account. However, they used another email that is not mine.

On August 9, [redacted], I loaded $[redacted].60 onto my card, but within 6-7 hours, it dropped to $[redacted].40. I have been trying to reach you by phone, but waiting times are too lengthy and my cordless phone cannot hold the line for that long. Recently, there have been ongoing issues at your bank, and I can't track where all my money went. Please help me understand what happened to my funds. Thank you. Joyce B. [redacted]

I've been attempting to contact Green Dot for the past three days. The customer service line keeps me on hold for over 2 hours with no response. There is also no one available to chat with. Although there is money in my account, my card keeps getting declined whenever I attempt to use it. This issue began after I locked and then unlocked my card. When I did manage to speak to a representative, I was simply advised to try using my card again, and if it continues to fail, to call back due to "technical difficulties."

I have contacted Walmart MoneyCard from Green Dot customer service multiple times. Initially, I was informed that my card was not activated despite me using it. I was promised it would be resolved in a few hours, but that did not happen. After calling again, I was told to wait due to technical difficulties. The following day, I was advised that my card should work soon, but the representative seemed unsure. I was then put on hold to speak to a supervisor who assured me my card would be functional, but it still isn't. Unfortunately, the customer service representatives seem uninformed about when funds will be available. This whole experience has left me frustrated with the lack of assistance from the company.

I used TurboTax to file my [redacted] taxes, but then I encountered jail time, identity theft, and a frozen bank account. Despite sending all the necessary documents and information to the bank for the past two years, I've been unable to access my funds. I possess all the required identity verification papers, including account and routing numbers. I'm hoping for someone to reach out to me promptly to assist me in resolving this lingering issue. Thank you for your help.

My name is William Taylor, and I recently reported a scam involving the purchase of two green dot cards totaling over $1,[redacted] from your company. I filed a claim on August 4, [redacted], with the reference number #SF-[redacted]78. Despite submitting copies of the receipt and images of the front and back of the cards, I was informed via email that the information was unreadable. After sending another set of pictures with a similar response, I then emailed images of the cards and the receipt directly. Despite multiple attempts, I have not received a satisfactory resolution. Following numerous unsuccessful calls, I was promised a follow-up this week but have yet to hear back. To complicate matters, my initial claim number was changed to #[redacted]66 without explanation. I kindly request an update on my claims and the chance to discuss these issues with a representative over the phone. Respectful and timely customer service is essential to regain my trust in your company.

I recently received a fraud alert via text message regarding a charge on my card. Unfortunately, I mistakenly replied that I did not recognize the charge when I actually did. As a result, my card was restricted by the fraud department, and I have been unable to access my funds for the past two days. I have tried calling customer service at [redacted] multiple times, but I have not been able to reach a live person after eight attempts, waiting on hold for over 30 minutes each time. I urgently need the restriction lifted from my card so I can access my funds.

I am Amber Louise B. and my tax return amount is around $[redacted], give or take. My routing number is [redacted]18, account number [redacted][redacted]. Due to my account closure at Wells Fargo, my refund was sent back to you. I have experienced difficulty reaching your customer service and getting assistance, even after contacting you a few months ago. The IRS hasn't received the refund, and they are also unsure why it wasn't returned to them for processing. I urgently need the refund either sent to the IRS or deposited into my new account. It's been challenging to communicate with you, and I hope this message reaches someone who can help resolve this matter promptly.

Last month, I purchased a gold reloadable Visa Green Dot card with $[redacted] loaded on it, but unfortunately lost the card before activating or registering it. On August 11, [redacted], I bought another Green Dot Visa Reloadable card with $60 at Dollar General. When I tried to activate the $60 card, I found out there was a negative balance of $89 on it. I suspect someone may have fraudulently used my information. I am disputing the $[redacted] from last month, the $60 from the recent purchase, and the $89 showing on my account. Both cards were never activated or registered, and only a caregiver named Michelle Smith from Eustice, Texas, had access to my home. Kindly assist me in disputing these charges. You can reach me at [redacted] or by text. Please confirm receipt of these disputes in writing. Thank you, Roberta H.

I am experiencing difficulties accessing my funds. I am unable to use ATMs, make transfers, or reach a live person on the phone. I have tried calling multiple times, but after waiting for up to an hour, I get disconnected. My bills are in danger of going into default because I can't access my funds, even though automatic withdrawals are occurring. I urgently need access to my money. I have attempted to seek assistance through chats with no success. I have exhausted all options and called all available numbers for TurboCard and Green Dot. Please help me resolve this issue promptly. Thank you.

Hello, I'm Tasha Washington, and my mother passed away in May [redacted]. Before she passed, her Walmart money card, where her social security funds were deposited monthly, expired along with her ID. Attempting to get her a new card was challenging due to her health condition. Consequently, her funds accumulated to around $10,[redacted]. I followed the instructions given by customer service to claim the funds after her passing, with a refund of $9,[redacted] supposedly sent three weeks ago, but I have not received it yet. Despite numerous calls to customer service, I have not been able to get a clear answer and am concerned about the status of the check. I would appreciate it if someone could investigate this matter. You can contact me at [redacted]. Thank you.

I have been experiencing difficulties with a recent online purchase I attempted to make on August 19, [redacted], from Metro PCS for a phone. Despite encountering an error with my payment method during checkout, my bank shows a pending charge of $65. Metro advised me to contact you regarding a potential reverse payment. I am frustrated by the lack of human assistance to address this issue promptly. Additionally, I noticed a monthly fee charge of $7.95 already deducted. I urgently require resolution to receive my refund or the purchased phone.

My name is Amanda Burke, and I loaded $[redacted] onto my Green Dot card about a week ago. I made a $2 purchase, and then another one for a similar amount. Although I activated the card, I am unable to set up accounting. I suspect I may already have an old account that's causing issues. I'm looking for guidance on how to delete the old account, activate my card, and locate the remaining $87 on it.

I purchased a pay-as-you-go Green Dot card at Casey's General Store in Bolivar, MO last night and have the receipt. When I attempted to activate the card, it prompted me to enter correct valid credentials. Despite spending 2 hours at Casey's earlier and an additional 30 minutes now, they mentioned they would resolve it by 5 pm. With no update, I tried contacting headquarters, but they were closed. The number on the card was unhelpful, instructing me to register, which I couldn't do. After contacting a different number, I spoke to a representative who claimed the card was invalid and abruptly ended the call. The first number I called last night was 1-[redacted], and the other one, where I was hung up on, was 1-[redacted], after which I talked to a Casey's manager. I've attempted to use the chat service, but it requires card registration, causing further difficulties. I urgently need this sorted out as the card had $[redacted] loaded on it for a $3.95 charge, and it was intended to purchase a computer part for a job tomorrow. The situation places my employment and financial standing in jeopardy.

I would like to speak with a representative directly. No one has been picking up the phone at the company. I need to discuss my balance, but I am unable to confirm if my funds are safe. Please assist me as soon as possible. If I do not hear back, I will visit the store where I obtained my card. I will ask for a company official to address my issue. If this matter is not resolved, I will not hesitate to involve the authorities. Thank you for your attention to this urgent matter.