Green Dot Customer Service Issues

I am seeking assistance in unlocking my account to access my funds. My account was blocked for a transaction made on March **, **** that is under review due to a reported stolen MoneyPak, which I didn't purchase. Despite my willingness to pay the disputed amount of $**.**, Greendot is still withholding my funds. I urgently need access to my funds. Unfortunately, I cannot provide the MoneyPak numbers as it was owned by my recently deceased mother. I have all necessary identification and documentation for verification. If necessary, I am willing to close my account. Please unlock my account or provide an alternative method to access my funds, as this is the first time I have encountered such an issue in my ** years with Greendot. I have repeatedly contacted customer service without a resolution except for being asked to wait with no follow-up.

I noticed a "reverse refund" on my card statement, and I suspect it's related to an issue I had at Dollar General. I asked the cashier to load $[redacted] onto my card, but the transaction failed initially due to a problem with the machine. After retrying, the second attempt went through, leaving me with an extra $[redacted] charge on a day when I didn't even use the card. I've been trying to reach customer service without success to address this discrepancy. I rely on loading money onto my card regularly, and this situation is concerning. I would appreciate assistance in resolving this issue promptly. Thank you.

I received my unemployment funds on a turbo card, but a verification process failed with you. The unemployment office is requesting the money back. I can provide federal proof of identity. Please assist in releasing the $3,[redacted] on the card. The unemployment office also tried unsuccessfully. I am stuck without access to the money. Kindly contact me soon. Thank you. - T.

I urgently need to speak with someone as soon as possible. The only acceptable solution is to provide the service as advertised, which I have used for years. I paid $[redacted].00, as shown on my receipt, and need it deposited into my bank account. I'm willing to pay the $5.95 fee you require. I urgently require this money to pay bills and prevent further financial difficulties, which is why I bought the card in the first place. You can reach me at [redacted] or send the new card details to my email address. Please guide me on the next steps to resolve this issue. Thank you, Donovan P. Darroh Jr. Claim # SF-[redacted]6 Hello, We have investigated your $[redacted].00 purchase and would like to discuss the resolution with you. Please contact Customer Support using the number on the back of your card for further assistance. Thank you, Processing Team This communication is from Green Dot Corporation, PO Box [redacted], Pasadena CA [redacted], the provider of your prepaid card issued by Green Dot Bank, Member FDIC. I have been unable to reach a real person using that number provided. Is this a prank? Why ask me to call a number where no one answers? It has been over a week, and I still haven't received my funds. Please assist me. Warm regards, Donovan P. Darroh Jr.

I am looking to have my card unlocked promptly and to be able to speak with someone in a managerial position. I am seeking to have my issue resolved without encountering disconnections or being informed that there is no supervisor available when it concerns my funds. It has been three days, and it is important to understand that customers may have urgent matters. The lack of accessibility contradicts the 24/7 support claim. When an account is locked, there is difficulty in accessing even basic support services. This situation is unacceptable. The single contact number provided leads to unhelpful staff members who are unwilling to escalate matters to a supervisor. Even when a supervisor is reached, they appear to lack the authority to address the issue despite receiving my identification documents and multiple prior attempts to access my funds. These issues must be rectified promptly as this poor service is not reflective of good business practices. I am deeply frustrated and dissatisfied with the current situation.

On 10/18/[redacted] at 10:00 PM, I visited the Circle K at [redacted] Boulder Highway in Las Vegas, NV. Upon using the ATM to withdraw money, there was a strange sound, and my $[redacted] withdrawal wasn't dispensed, but I received a receipt indicating the deduction. I approached the clerk with my concerns, but they couldn't assist. I made a purchase to test my card, which was successful. When I attempted another $[redacted] withdrawal, the same issue occurred, with no money dispensed and a -$[redacted] deduction on my account. Despite reaching out via calls and emails, I haven't had a resolution. My name is Damien D., and I urgently need the $[redacted] reimbursed to pay my rent. GreenDot's customer service advised me to wait 10 days, but I can't wait that long. I request immediate assistance and full reimbursement for the inconvenience and delays.

I recently started banking with Go2Bank without reading the reviews first. I had previously banked with Green Dot without any issues. Unfortunately, after loading money onto my Go2Bank card, it showed a zero balance when I tried to make a purchase for my children's essentials. I then discovered unauthorized transactions after my belongings were stolen from my car. Despite reporting the theft and disputed charges, it took a long time to resolve the issue. After receiving a new card with no money on it, I was told I had multiple accounts, causing further confusion. Although they eventually fixed the problem and I regained access to $70, I am still missing the stolen funds. This has been a tough month for me, especially after just burying my mom. I am hoping for assistance in getting my money back into my account. Thank you for your help.

Since August, I've been attempting to contact a human representative about issues with loading my Green Dot MoneyPak onto my debit cards. Even though the cards were deemed eligible, every attempt to load the money failed. The process on the MoneyPak secure login constantly glitches, displaying a recaptcha error. Despite following all steps, it never completes, looping back to step two. Recently, the system claimed my funds were used, even though they were not successfully transferred. I have reached out multiple times for an account number or the recipient's details, as my card companies have no record of the transactions. This situation has left me frustrated and stressed, especially as I rely on this money to support my children. I am unsure where my funds are, and the inability to access my accounts compounds the issue. Please provide me with clarity on where the funds were transferred or the recipient's account details. I have provided evidence of the system errors via screenshots and emails to support my case.

I am seeking a refund of $[redacted] that was wrongly taken by Green Dot on August 24th. I conducted two $[redacted] transfers to a Walmart Visa prepaid debit card using Green Dot MoneyPak cards, which were confirmed successful. However, when checking with Walmart, they claimed the Visa card was closed without any funds. Green Dot insists the MoneyPak was indeed transferred to the Visa card ending in 4[redacted] 3[redacted]. I have been in contact with customer service numerous times without resolution. This issue occurred following a previous scam where my wife lost $[redacted] involving Green Dot MoneyPak cards suggested by the scammers. As we tried to retrieve the funds not taken by scammers, it seems Green Dot's actions have endangered a significant portion of our savings, affecting my wife, a cancer survivor, and myself, a 73-year-old retired Vietnam veteran. We have corresponded extensively via email with the names John and Wanda Mason. Please refer to their contact numbers as [redacted] for Wanda and [redacted] for John, along with [redacted] for further verification. The stress from these ongoing problems is deeply affecting Wanda’s mental health, causing significant distress in our 44-year marriage.

Regarding the incident with Green Dot, I was told I had 4 accounts associated with my social security number, although I never signed up for one. After being hung up on, I faced rude remarks and was refused assistance. Despite providing proof of identity through email, I received a refund check for an account I never requested, with the wrong address. The IRS informed me that my stimulus payments were deposited into a Green Dot account, and even after attempting to resolve this with Green Dot, they have not cooperated. As a single mother struggling to pay rent, I urgently need help retrieving my funds. I have attempted to prove my identity through various means to no avail. Please advise on how I can obtain copies of all accounts and records and address the lack of assistance from Green Dot's customer service.

I am contacting you regarding a recent dispute I have had. Since late [redacted], I have been enrolled in direct deposit. However, I have faced challenges with disrespectful phone representatives who keep me on hold for extended periods (sometimes over an hour), disconnect calls without transferring me to a qualified supervisor, and the most significant issue of all, consistently ignore or deny my dispute requests. I am now considering pursuing legal action to address and resolve all the concerns and complaints that Green Dot representatives have failed to acknowledge or adequately compensate. This is my final notice to address these issues, and if there is another denial or delayed response in my favor, I will take further action. The unresolved dispute from March 13, [redacted], to August 2, [redacted], involving several thousand dollars, has caused distress for my family's mental, emotional well-being, and financial stability. Despite contacting supervisors and reporting fraudulent transactions on a canceled card, I was informed that my dispute was denied without receiving any reimbursement. I urge you to address my request promptly and replace the necessary funds for my family's survival during these challenging times. Thank you for your immediate attention to this matter. Sincerely, L. Sampson

Today, I purchased two Green Dot cards. I successfully registered one online without any issues. However, when I tried to register the second one online and use it for a purchase, it was declined. I followed the instructions to download the app, but it directed me back online. I contacted online support, who advised me to call. The specialist I spoke to was unable to assist me further as she mentioned they needed to verify my account, even though it had already been verified for my first card. I am now restricted to use the second card for in-store purchases only. I am seeking advice on how to either get a refund or make the funds available for online purchases. Alternatively, can I use this card to buy another Green Dot card in-store?

I no longer reside at [redacted] North 11th Street where I started using Greendot. Over the past 13 years, I have lived in two apartments, 27 and 29. Despite the help of two supervisors, I cannot get the Greendot app to function properly. My card was destroyed by an ATM, holding all my funds. Despite multiple attempts to order a new card or obtain a barcode for Walmart, I have been unsuccessful. Greendot claims I cannot access my money due to an address discrepancy. Repeated attempts to correct this have failed. I provided my new address, [redacted] Waddell Street, Greenfield, Ohio [redacted], social security number, birthdate, and birth county, with no resolution. Multiple representatives have been unable to assist. I tried the suggestion to visit greendot.corp and enter code SF[redacted]7 without success. The website and app do not accept any login information, even though I have a new phone and email. If supervisors cannot rectify the situation and release my funds, I am unsure what steps to take next. Thank you for your attention.

I recently discovered two unauthorized charges of $39.90 on my card from the same retailer. Despite my efforts to contact the company for a refund, I encountered complications with Green Dot customer service. Initially, I was advised to update my address, but upon doing so and calling back, I faced a lengthy wait and additional request for my phone number. Frustrated, I eventually gave up. Later, when I tried to utilize the remaining balance of $6.99 on my card, I found it was locked. Subsequent calls to Green Dot only left me perplexed as I was informed there was no dispute ongoing, yet my account remained blocked. I am now seeking guidance on how to recover the almost $80 that was wrongfully charged to my card.

I have had two unauthorized charges of $39.90 each on my card from the same "credit place." I cannot find their address to request a refund. When I reached out to Green Dot to resolve the issue, a lady mentioned I needed to update my address. After waiting on hold for over two hours, a different representative asked for a phone number, which the previous representative did not. I had to update my phone number online before calling again. I then discovered my card was locked when I tried to use the remaining $6.99. A few days later, another representative informed me there was no dispute ongoing. I want to know why my card was blocked and how to get my nearly $80 back. I am frustrated and just want my money back.

My wife's Green Dot card was blocked shortly after I transferred $[redacted].00 to her following the deposit of my Social Security check. Even after providing them with her driver's license and the reference number, they claimed the case was closed and then said the reference number did not exist. Surprisingly, my card was also blocked when I tried to withdraw the remaining Social Security funds. This lack of transparency is concerning, and I urge Green Dot to unblock our cards promptly. Dealing with customer service has not yielded any results, and it is frustrating to be locked out of our accounts without a valid reason.

There was a fraudulent charge on my account from March [redacted] for $[redacted].49 from AraView. I have disputed this multiple times. I contacted the Better Business Bureau and Green Dot claimed they resolved the issue and refunded my money, but that is untrue. They have not resolved anything or refunded any money to date. I would appreciate it if they could simply refund my money. It has taken so long that they may believe I will give up, but it is a matter of principle that they have not resolved the situation or refunded any money.

I received a Social Security deposit of $[redacted].00 on October 22, along with my work check. Unauthorized transfers amounting to $[redacted].00 were made from my account, causing significant hardship. After many hours on the phone, I reported this to the bank and sent a letter detailing the situation. This is the second month in a row this has occurred, with $[redacted].00 taken in September. I am appealing for the bank to issue a check for the missing funds to my address. Since the funds taken were from my Social Security deposit, a federal offense, I am urgent for a prompt resolution. The delay of 11 days is affecting my ability to pay rent and bills. I hope for a swift solution before escalating this matter further. Thank you, Georgia M. at [redacted] Garden Spring Apt. [redacted] Lexington, KY [redacted]. Email: [redacted] Account: [redacted].

I called 16 times last Saturday about contacting Customer Service on the 24th of last month concerning Soap Opera charging me $15 five times without my approval. I explained I had moved. The representative advised using the Green Dot App, but my old 3G phone couldn't access it. They provided an email address to send my Light Bill for address verification and promise to waive the $15 fee for being a Customer for over 6 years. When I called back, I was told my submission was incomplete for not providing ID, which was never communicated to me. After sending my State ID, I had to send the back of it. The second representative was unhelpful, leading to a frustrating night of calls. Despite multiple attempts, no one assisted me until the 16th call. Unfortunately, a negative comment was overheard by my grandchildren. Currently on hold with Green Dot again for further assistance after no response.

My account was unexpectedly closed due to a misunderstanding during the ID verification process. The primary account holder was my wife, and I mistakenly thought they needed my ID since my name was on the card. I've been locked out of my account for 7 months, and there's $[redacted] in it. I reached out to Benworth Capital, the bank that gave me the funds, but they directed me back to Green Dot Bank. I'm ready to provide my promissory note and my wife's ID to resolve this. I am seeking assistance in resolving this issue promptly. For my business, Timberland Services, and emergency situations, we needed a reliable way to transfer funds. Please provide an email address for me to send the necessary documents. Thank you for your help.