Green Dot Customer Service Issues

On May 30th, I initiated a dispute for a transaction totaling over $9,[redacted] debited from my card via Western Union. The receipts we received displayed someone else's name with my card number, lacking my signature or authorization. I followed the dispute process and was promised a provisional credit within ten days. With bills to pay, I can't wait indefinitely. Communication with the company has been unprofessional, with abrupt hang-ups and dismissive treatment. The money in question was part of my federal tax return and held significant value for my family. I have filed police reports and possess evidence to refute the unauthorized transactions. Sadly, the language barrier has hindered effective communication with the company. Frustratingly, Green Dot seems more focused on their interests rather than supporting the customer. I've taken additional steps by reaching out to the Better Business Bureau to address my concerns. Green Dot's handling of the situation has not only affected me financially but has caused undue stress. I'm simply seeking the return of my funds to alleviate the strain on my finances, which are impacting my ability to meet essential needs.

On June 3rd and 4th, [redacted], I tried contacting Green Dot Money Card's main number but faced issues with the line disconnecting repeatedly. In a panic, I dialed a different number I found on their website, 1-[redacted], to report my problem. My last transaction in Michigan was on May 31, [redacted], and upon attempting to access my account, I was prompted to verify my identity through a confirmation pin sent via email or text. However, the contact details displayed were not mine, indicating I may have been hacked, causing me to lose access to everything. I am in urgent need of assistance and feeling anxious about the situation. Thank you for your prompt attention to this matter. Have a wonderful day.

My name is Laura Duke. I deposited $57 to pay my credit card, but when I checked the balance, it was $16 short. After speaking with a live representative, they offered a one-time $7.95 credit to cover the difference. The $7.95 was supposed to be applied to my card, but it never was. I am very upset as this amount would have cleared my credit card payment in full. I just want the $7.95 credited to my card, as agreed upon during our conversation recorded on June 14. I feel this situation is unfair and I intend to report it to the attorney general in my state. I was content with the $7.95 credit initially, but since it was not processed, I am extremely unhappy. Please rectify this and ensure customer satisfaction. I have tried calling but have experienced rudeness and disconnection. I expect prompt resolution. Thank you. Respectfully, LD

I encountered an issue with my account while trying to make payments. Unexpectedly, on 6/1/21, the account was restricted, and the login displayed an unfamiliar email and phone number. My details have remained consistent for 7-9 years. Despite my repeated efforts to contact the company, I faced disconnections and no resolution. When I reached out to Green Dot Walmart, the representative was helpful, but I ended up receiving an unwanted card instead of canceling the account. Someone managed to withdraw $[redacted] from an ATM in California, which is impossible as I reside in Michigan and did not make such a withdrawal. I am requesting a refund of the stolen money and coverage of any related fees incurred.

On May 27th, I initiated a dispute and was informed it would take 10 business days for an investigation. If no resolution was reached, I was supposed to receive provisional credit for the funds taken. However, when I called on June 22nd, I was informed that I needed to send a written letter to receive the credit. Why wasn't this requirement mentioned earlier? I've waited almost a month without updates and had to follow up with greendot myself only to be told about the letter now. This money that was taken has caused financial hardship for me, and the additional delay is concerning. I believe I should receive the credit as it was greendot's oversight not to inform me about the letter. I have been patient and feel it's unfair to bear the consequences of their mistake. It's been well over 10 days, and I urgently need my money back to pay my overdue bills to avoid losing essential services like power and phone.

I recently discovered a charge of $89.10 on my card that I did not make. Despite multiple calls to dispute the charge and receiving a letter on 6/11/21 confirming a credit of $89.10, I have yet to see the credit reflected in my account as of today, 6/23/21. My balance of $[redacted].06 remains inaccessible due to the unresolved issue. I urgently need access to these funds as I have three young boys to care for. The two case numbers provided, [redacted]4 and [redacted]5, seem to be untraceable whenever I call for an update. I rely on this card for essential purchases and bill payments, which I am currently unable to make. Please expedite the transfer of the funds to my active account without further delay.

I need to email my dispute, but I never received an email. I am attaching my dispute and kindly requesting it to be sent to the dispute department. As soon as I receive an email address to send it to, I will provide more information. My name is Alicia B. and I have filed a dispute because all the funds in my account were wiped out. Someone posing as my brother on Facebook, using the name Lucas Patterson, offered to help me and my daughters. Believing it was my actual brother, I shared my ID for bitcoins on Cash App as requested. This individual informed me that my Green Dot account was no longer functional, leading me to discover my funds were already taken. The email address associated with this fraudulent activity is [redacted], and my Green Dot card's email has been altered to an address starting with M and ending in 6, which is not mine. I will be visiting the police station due to this situation, as my Cash App account, with an address showing as [redacted] E. Harry in Wichita, KS, was compromised. Screenshots of the transactions from my two Green Dot accounts (one on June 9 for $9,[redacted] and the other around June 3) will be attached. Sadly, my family and I are facing difficulties due to this criminal activity, and I urgently need assistance in recovering my funds.

My phone was stolen a month ago, and the thief changed my email and phone number linked to the account, siphoning off all my money. Despite reporting the theft and submitting identification proof to Green Dot, I have received no response. As a single mother of three kids, losing my stimulus funds has left me homeless with my children staying with a friend. I desperately need help to resolve this issue. My name is Kimberly Duncan, and the Gmail on the account was Duncan Kimberly [redacted] Before the changes, my phone number was [redacted], and my address was [redacted] Oak Grove Road, Jackson, Tennessee. The last four digits of the card were [redacted], the to-go bank account number was [redacted], and the routing number was [redacted]. I am overwhelmed and need guidance on what steps to take next to recover my account and funds.

I recently opened a Green Go-To Bank card, but after my deposit, the account got blocked as my ID picture was unclear. I couldn't resend it immediately as I didn't have my ID at that moment. Now that I have a new ID, I can provide a clearer image, but I need the account to be unlocked first. I want to clarify that the deposit was from Federal PUA Unemployment, not a suspicious source. Please reach out to me. My name is Cheryl Chancey, the card ending in [redacted] is locked. I can be contacted at [redacted]. I was informed to contact PUA for the funds, but they state the money was correctly sent to my account. I need assistance to access my funds, so kindly get in touch to resolve this matter.

Could you please send me a reset link to [redacted] to reset the password? I only ask for this without providing any personal information, especially my Social Security number. It seems unnecessary to request a Social Security number when all the necessary verification details such as name, birthdate, address, and email are already in the system. There is no need for Social Security numbers unless you are the IRS. It would be appreciated if personal information requests were kept to a minimum to protect privacy. Thank you.

I have been trying for over a month to access my funds. I stopped overdraft protection on May 1st, but they continued deducting money from my account, leaving me with only $89 that I cannot access. I have contacted the bank multiple times, but when they froze my account, they simply hung up on me. My Social Security and military allotment are with them, but now it seems my money is inaccessible. They even paid someone else's phone bill mistakenly. I am 65 years old, a widower, and my rent is overdue. Despite my efforts, I have not received any meaningful help or communication from the bank.

I recently set up a direct deposit and immediately after my funds were loaded onto my card, Green Dot restricted my card, locking my funds entirely. My ID is currently expired, but I didn't need a current ID to purchase or use the card for over a year without any issues. When I set up direct deposit, it wasn't mentioned that I would need a valid ID upon fund deposit. No questionable purchases were made, so there should be no reason for Green Dot to lock my card. I have my social security card and birth certificate for verification, but can't get a new ID as Green Dot locked the funds I needed access to. After an unsuccessful phone call, my cell service is now off due to lack of payment because of restricted funds. I can prove my identity with various documents, but not a valid ID as mine is expired and inaccessible due to the locked funds. I am frustrated with Green Dot's lack of assistance and explanation for the card restriction. This is an urgent matter and I need a prompt resolution.

I've been locked out of my account for two weeks, and only one representative provided me with my vault balances. Without access to chat or email, I can't reach out for help. After my next check, I'll cancel my direct deposit. I own three cards with the company, one for 13 years, and I'm considering legal action. I'm disappointed in the lack of customer service and the company's inefficiency, especially during COVID when finances are tight. I'll contact the FTC or SEC about banking scams. I've lost trust in the customer service and corporate policies. I prefer resolving this via email due to these issues. An accountable technical department would make things easier. I hope that getHuman can assist me in resolving this urgent issue with my accounts promptly. My name is Pamela Clemonts, and this is the email I'm using to connect.

I accidentally purchased a Green Dot debit card at CVS, mistaking it for a gift card. After loading $30, I realized I needed to provide personal details, even my social security number, to activate it. CVS refused a refund, so I spent the money hastily, incurring a $7.95 fee. I struggled to cancel the card and called customer service. Although they cancelled it, they couldn't give written confirmation, only verbal assurance. Strangely, I can still access the account online. I worry about future service fees and am frustrated by the lack of written proof or a confirmation code. I seek peace of mind and tangible evidence that my account is closed, be it through a letter or email confirmation.

Hello, I am having trouble registering my card. I accidentally took two cards from the store when I only paid for one and loaded $30 onto it. After struggling to make one card work, I purchased another one which I managed to activate and spend the $30. When I tried to use the second card, I realized my mistake. I have the receipt and informed the cashier about the unintentional extra card. I am uncertain which card I paid for and loaded $30 onto. I do not want to keep the one I did not pay for, and I aim to return it. I tried to activate the cards with no success. I am Robert L., you can reach me at [redacted] or [redacted]. I am not savvy with technology, and this confusion is overwhelming for me. I hope to resolve this with your assistance. Thank you for your help.

I purchased two cards for $30 each. I spent the $30 on one card and now I want to register my other card. I couldn't get a live person to help me this time, which was the only way I got it registered and activated before. When I bought my first card with the cashier's help, we were both confused and ended up picking the right one after a back-and-forth. However, I accidentally left the store with a card I didn't pay for alongside the one I did pay for. I struggled to get it to work for hours and days until I finally succeeded. In the meantime, I purchased another card hoping to get one to work. I've called multiple times and spent hours online. I'm now trying to register the second $30 card, and despite entering both card numbers, I was told they don't work. The issue arose when I realized I accidentally took a card I didn't pay for, causing confusion about which card is the correct one. I saved my receipt and plan to return the mistakenly taken card. However, I'm unsure which card is valid and ultimately need help resolving this confusion.

I am having difficulty registering my new card online to prevent dating sites from quickly charging my money. I have tried to enter the card number on the website, but I cannot proceed further. I accidentally left the store with two cards, unsure which one is active as my brother paid for both. I have been a loyal customer for years, frequently changing card numbers for security but struggle with this process. I am reaching out for assistance as I prefer speaking to a live person. I have the receipt but encountered issues with verifying my number. It's challenging for me as an older individual to navigate this alone. Please contact me via phone or email as I await further guidance and clarification.

I submitted a dispute with my TurboDebitCard on June 28th and promptly followed up with a letter. There were several unauthorized transactions on my account, and the funds are crucial for my father's chemotherapy treatment. Despite my phone calls and chats with representatives, they claimed not to have received the initial letter. I mailed another letter a week ago, but they still deny receiving it and refuse to issue a provisional credit without it. I am frustrated and feeling helpless as about $[redacted] has been taken from my account. During a recent chat, a representative mentioned not receiving the letter within 10 business days, stating I now have to wait 45 days to resolve this. Despite sending two letters, I am stuck. Your immediate assistance is greatly needed.

While making a withdrawal at the ATM, I encountered a situation where the car ahead of me left their card behind. Despite planning to return the card to the driver, I was approached by the individual claiming his card, and in the confusion, forgot to take my money. Subsequently, a black Lincoln MKZ behind me took the money left at the ATM. When I realized the oversight and returned, the car quickly sped away. I urge for assistance, as I did not receive my $[redacted]. I have faith in your services and prefer using Green Dot, but if this issue is not resolved, I might have to consider closing my account. I hope the bank can review the security footage to verify my claim and assist in ensuring the correct outcome.

I am looking for the email address for Green Dot Bank. I have encountered several issues with them. Firstly, when I had fraudulent activity on my account, I was assured that I could transfer my funds before my card was canceled. Unfortunately, I couldn't access my money, leading to my power and water being turned off. Despite my situation, the customer service representatives didn't show much concern. Secondly, I signed up for overdraft protection with premium coverage for two months, but then it was reverted back to basic without my consent. I've been given false assurances by multiple employees, supervisors, and managers over the phone, and even been disconnected on several occasions. The inconsistency in information provided by their associates is frustrating, making it hard to trust their customer service. Overall, I am disappointed in the lack of resolution and accountability in handling these issues.