Green Dot Customer Service Issues

Hello, my name is Peter Vitale. I have three different Green Dot accounts. One of my accounts has $[redacted] that the IRS gave to me. My card ending in [redacted] was blocked due to fraudulent activity. There was an investigation that concluded over 2 months ago on March 12th when the IRS loaded money onto my account. Green Dot has been giving me the runaround all this time. I want my money. The investigation is over, they said I would receive a letter, but I haven't. I don't want a check; I just want my card unblocked or the money transferred to my other Green Dot account. I've been a long-time customer with thousands of dollars loaded onto my card, never causing any issues with Green Dot. I want my card unblocked or the money moved to my other account today. If I don't get a resolution, I will involve the IRS and the Tax Commission.

I am Richard Jackson. I have two Green Dot cards with different names but the same social security number. I lost the card under the name Richard Jackson and need it replaced. I have tried calling customer service without success. I was instructed to email my new address and name, but I have received no response. My social security number is [redacted]-39-[redacted], and my birthday is 10/01/[redacted]. My old address is [redacted] Isabella Circle, Knoxville, Tennessee, [redacted]. The phone number associated with the account is [redacted], which is no longer active. My old email address is [redacted] I need the new card sent to [redacted] Jourolman Ave. Apt 44, Knoxville, Tennessee, [redacted], via priority mail. I am willing to cover the $15 fee. Please contact me at [redacted]. Thank you, Richard Jackson.

Dear community, I have been facing challenges with Green Dot's customer service, and I am feeling frustrated. I submitted my state ID multiple times as requested to [redacted] following a direct deposit into my account. Despite being informed that my ID was received, my account was closed, and I cannot access my $[redacted].05 remaining balance as my card is still locked. When I tried to check my balance, the message indicated my card was locked and I needed to unlock it via the mobile app, which I can no longer access due to my account closure. This has caused significant hardships, like being evicted because I couldn't access my funds for rent. I implored Green Dot for help, but no resolution was provided. I am simply asking for my card to be unlocked so I can withdraw my money. Thank you, Amanda S.

I have reached out to the IRS regarding our first Economic Income Stimulus check which we have not received yet. The trace number is [redacted]7-[redacted]. I received a letter from the Direct Deposit Coordinator for Green Dot Bank addressed to the Department of the Treasury stating that our check was deposited into an account ending in [redacted] (account type: C) under the names Bret M Palmisano and Nancy B Palmisano on May 6, [redacted]. The Individual ID Prefix is Bret's social security number. Additional details on the paper include Type of Payment: IRS, Amount: $[redacted].00, and Discretionary Code E. I am seeking assistance to track down this deposit and figure out where it was actually sent to because we have not received it. Thank you for your attention to this matter. Best regards, Nancy P.

I have been attempting to contact Green Dot Bank for a week. I received a notice from the IRS stating that my tax refund was deposited onto my Green Dot card on 05/04/[redacted]. When I checked the app, it confirmed my refund was there. Upon trying to withdraw money from an ATM, I encountered an issue where the machine did not dispense the $[redacted] I requested in three attempts. I later discovered the ATM was malfunctioning, causing several people to lose money that day. The IRS advised me to file a dispute to recover my funds promptly. I urgently need this money as my infant recently passed away, and I require it for cremation services. Regrettably, my attempts to reach Green Dot's customer service were met with hostility, including being hung up on.

I have been trying to log into my account unsuccessfully. I lost my card in October or November of [redacted] while visiting a friend in Temecula, CA. Despite requesting a new card, it never arrived. The IRS informed me that my second and third stimulus payments were deposited into the account I used for the first one, with the account number [redacted]20/[redacted]82. There is $1,[redacted] in this account that belongs to me, but I cannot access it. I no longer have the phone linked to the account and although a representative updated my email and phone number, I still cannot log in. Due to past card theft, I have a new Green Dot Walmart Money Card and I would like the funds transferred to this new card so I can close the existing account. My husband's poor health makes it hard for me to handle these issues alone, and I urgently need the funds. I have been trying to resolve this for three days and need assistance to access my money at Walmart.

On May 11th, I received my $[redacted] cashback rewards from Green Dot. After logging in about 30 minutes later, I had trouble accessing my account and had to reset my password. The recovery email was unfamiliar for security, and upon logging in, I discovered a $[redacted] transaction to "HoldenJ," which I did not authorize. When attempting to log in again later, I couldn't access my account as the recovery email and phone number were not mine. I've been unable to regain access to my account and need assistance in resolving this issue. I've tried contacting support but have been unsuccessful in speaking with anyone to file a dispute. My contact information provided during the account setup includes phone number ([redacted]), username (Marlojones96), and email ([redacted]). Please assist me in resolving this matter promptly as I need the funds back.

My card and account have been locked for nearly three weeks. I have sent verification of my identity three times as requested but keep getting asked to resend it, causing me to feel frustrated and stuck in a frustrating loop. I am unable to access my account or get a replacement for my new debit card ending in [redacted]. I also need assistance shutting down a lost or stolen card on file. As a business owner, I urgently need to resolve this issue. Please advise on how to escalate this matter to a supervisor for immediate resolution. Thank you.

I am frustrated with the recent experience I had with Greendot. I was asked to verify my documents, but after attempting to submit my driver's license for verification, they closed my card without providing any alternative solutions. This has resulted in me not having access to my tax refund that was directly deposited. Despite following their instructions to email the documents three times from different email addresses, Greendot claims they never received any of my emails. I am in urgent need of these funds to support my children, and Greendot has been unhelpful and uncommunicative. I urge them to reconsider and provide me with access to my money. If this issue is not resolved, I am prepared to end my relationship with Greendot permanently. The IRS should also consider partnering with a different card company to prevent other individuals from facing similar hardships.

I used a Green Dot prepaid Visa card for my doctor's appointment on April 23. It has been a challenging experience dealing with Green Dot as this is my first time facing such an unusual situation. I've been attempting for a month to retrieve the $[redacted], but I am unsure how to proceed to get my money back. I am adamant about not allowing the $[redacted] to be taken from my own funds. I feel like my situation is not fully understood, and I am disappointed as I am currently without a doctor of 20 years. Please assist me in the process of refunding my money. I can be reached at [redacted]. Sincerely, JC. I possess the receipt proving that I loaded the money which was later taken from me. Surviving on an $[redacted] monthly income, I urge you to find a solution to compensate for your mistake and maintain the integrity of your business while avoiding fraudulent practices.

I recently started working at -ELITE STAFFING- and needed a Pay toll-free advance due to my wife's hospitalization. I received $[redacted].00. I always try to keep all my phones handy to check my balance easily. However, when I logged in from one of my phones, a day passed before I used my other phone which has the email: [redacted] I also own [redacted], but due to a previous hacking incident on my Facebook, I hesitated to use it. I proceeded with [redacted], but encountered a prompt indicating suspicious activity on my account. Unfortunately, I couldn't input either of my card numbers to verify. I can see the funds on my card from my phone, but I'm unable to upload my ID. Any assistance would be greatly appreciated. Thank you.

I am experiencing difficulties retrieving funds I loaded onto a Greendot PPD Card after purchasing a card code at DollarTree Discount Store #[redacted] in Hesperia, CA on 05/22/[redacted]. I loaded $[redacted] plus a $1 card fee around 19:06. I registered the card a few hours later between 9:20 and 10:30 and it was accepted. When I tried to pay my cellphone bill on 05/23/[redacted], the card was declined. Customer support was unhelpful and the representative was disrespectful and uncooperative. I was asked to submit my ID, store receipt, amount loaded, email address, etc., to RRFGreendotcorp.com for a possible refund. I am unsure if this is legitimate and I need assistance in resolving this matter promptly. My funds are essential for medical expenses and cell phone payment. Your help is greatly appreciated to rectify this situation promptly.

I am frustrated with the experience I've had with this card. It took four weeks to arrive, and I had to pay an extra $15 for FedEx delivery. Now, after only a week of having it, I can't make a simple $5 purchase. The bank keeps denying my transactions as unknown. I've called customer service multiple times, each time being promised a fix within an hour. Tonight, I was hung up on five times and couldn't reach a manager. The phone system is unreliable, and my card is still not working after 5 weeks and additional fees for a replacement. I demand a resolution and plan to report this to the Better Business Bureau. This has happened with two of my accounts with this company, and the situation is unacceptable. I hope for a prompt resolution.

Since March, I have been dealing with issues regarding Green Dot. Despite requesting to be removed from their account two years ago, before this recent problem arose, they failed to do so. I have proof of this request and even received a confirmation email. Unfortunately, my stimulus payment was sent to the wrong card, which was then stolen or hacked. While Green Dot promised to refund the money, they closed my account due to the theft. It has been over 14 business days since they notified me of the refund timeline. I relied on their word and made financial plans based on it. Now, I am facing difficulties as my vehicle is not working, preventing me from working and providing for my children. I have tried to reach out through messages and calls to no avail. The lack of a tracking number for the considerable sum of money is concerning. Conversations with supervisors have been unproductive and I am frustrated with the lengthy process. I am from California, and the delay in receiving my funds is unacceptable. I demand to know where my money is without any further delay.

Last year, I received a GreenDot card and had my social security disability paycheck deposited onto the account. Unfortunately, my abusive ex-boyfriend took off with my card information. When I called customer service in October to get a new card, I found out he changed the mailing address on the account. I couldn't provide the correct address to verify my identity, so the representative closed my account. Now, I urgently need my old GreenDot account and routing number to stop my disability check from being deposited into the wrong account. The Social Security Disability Administration requires this information. I'm seeking advice on how to resolve this issue promptly. Thank you for any help you can provide.

My relative used my card to spend my son's stimulus check, leading to a fraudulent activity alert. Despite ordering a new card, it arrived with no funds. I am struggling with overdue bills as they have only refunded me partially. I filed complaints with the courts and pressed charges. However, the incomplete refund means the culprit may evade consequences for taking $[redacted] from my son, who is a heart patient. I am frustrated by the delayed notifications of the transactions on my account despite having SMS and Gmail alerts set up. I feel entitled to my son's money and disappointed in the credit card company's handling of the situation. I demand a full refund and accountability for the security breach.

I purchased a laptop last night in search of an affordable option. However, I overlooked checking the reviews and it seems to be a scam website offering unrealistic deals. I came across it through Google's list of retailers and trusted it enough to make a purchase. Quickly realizing my mistake, I requested to cancel my order by emailing them, even though I only received an order number on their website. I acted promptly after discovering it might not be a legitimate purchase. Although they haven't charged my account yet, I wanted to ensure they won't be able to withdraw any funds from my account.

Hello! I have some concerns about a potential issue with a Greendot account that may have been opened using my social security number. Greendot typically uses the SSN for identity verification, and I believed having a duplicate account was not possible. However, after learning otherwise, I am worried that someone might be trying to obtain an SBA loan in my name. I am in the process of applying for a loan and want to ensure it goes to the correct account. I have placed a 1-year fraud alert on one credit report and a freeze on another. I fear that while protecting myself from fraud, it might affect my loan application. I would like to confirm if there is any unauthorized use of my SSN, and if so, please freeze any additional accounts immediately. Thank you for your attention to this matter.

I recently discovered that my Green Dot card was stolen. I have been trying to cancel it and get a new one sent to me. However, they keep sending it to my old address, which I no longer have access to. My Green Dot account has about $[redacted] due to my direct deposits going there. I've provided my ID multiple times but they keep saying a check will be sent. It's been two months now with no resolution. I need a new card sent to my current address and the old card canceled. I paid for fast delivery but never received it at [redacted] Anita Dr Kent Ohio [redacted]. My new address is [redacted] Buckeye St NW #[redacted] Warren Ohio [redacted]. I don't have the card number, but I provided all my information. Please call me to resolve this issue promptly.

My Green Dot account has been closed, and my Social Security disability direct deposit is in that account. Despite having another account with your bank that successfully received my direct deposit in June, I am unable to transfer the funds to the active account. I was advised to contact the Social Security Administration to arrange for the refund and transfer to my new account, but they stated they do not handle that process. I am reaching out to Green Dot repeatedly to assist in transferring my money to the active account. Social Security also recommended changing to Direct Express after the next deposit. Please transfer the funds from May's direct deposit into my active account. I depend on this money for my basic needs. Sincerely, BE.