Green Dot Customer Service Issues

I have multiple debit cards and found that my Wells Fargo card was inactive. I needed access to my bank funds, so I linked a different debit card. I transferred $[redacted], expecting it to take 2-3 business days to appear. Today, I saw the $[redacted] transfer in my bank account but can't recall which debit card I used. When I contacted my bank, they mentioned it went to Green Dot. However, Green Dot's automated system couldn't provide further information. I'm seeking help to identify the specific debit card the $[redacted] was transferred to. My name is Charles Peterson, with a Wells Fargo account ending in [redacted]. The last four digits of my SSN are [redacted], and my phone number is [redacted]. I suspect it could be a Netspend card, but I'm puzzled by Green Dot's involvement in the transaction.

I had a Greendot prepaid debit card. Unfortunately, my cell phone was stolen in December [redacted]. When I attempted to check my balance online, I encountered login issues. Despite trying the "forgot password" option, it claimed my email and phone number were incorrect. I contacted customer service and discovered that my direct deposit funds were missing from my account, totaling $[redacted].00. As I possess the only debit card linked to the account, I am concerned that it was hacked. I am eager to have the money restored promptly. Your assistance in facilitating the return of my funds would be greatly appreciated.

I need assistance with my Green Dot account. Someone stole my phone and accessed my account through the Green Dot app. They changed my phone number, email address, and login information. I tried to recover my password, but the email and phone number I provided were incorrect. I noticed multiple direct deposits were taken from my account through another method. I am confused because my card, address, social security number, and date of birth are the same. I can't get my money back, and the dispute department is unresponsive, keeping me on hold for hours with bad reception when they finally answer. I appreciate any help resolving this issue.

I bought a Green Dot VISA card today (04/19/21) and put $[redacted].00 on it. When I tried to activate it at home with an agent named "Mary", it was challenging. Mary was hard to understand and couldn't activate my card. She mentioned issues with the card, then blocked it without explaining how to get a refund. This has left me frustrated, feeling like it might be a scam. I just want my money back. I'm unsure if the blocked card will hinder the refund process.

I paid for rush delivery on April 15th, and they never sent it. I initially requested a replacement card, but on April 16th, I called, and they said it would be overnighted, charging me an extra $25. Despite this, it is now April 20th, [redacted], and there is still no card. They have not provided a tracking number after multiple requests, claiming there isn't one. I paid extra for next-day or expedited delivery. They blame delays on COVID-19. Customer service has been unhelpful and rude through email, text, and calls. I have contacted the mail service with no reported delays due to COVID-19. I need assistance tracking my card.

I am writing today about my Green Dot card. It's a replacement for my replacement card, and I have yet to receive this one. I call every day and receive the same information each time. The representative I just spoke to provided me with the wrong tracking number or conflicting information about the shipment status. My fiancée and I are dealing with housing challenges right now, and we really need this card. It's snowing outside and likely will again soon. Please provide me with a temporary card via email until the correct one arrives, or can you share my card number, routing number, and account number so I can purchase snow clothes for our children. Thank you.

I recently received an unsolicited debit card from this company, Green Dot. When I tried to contact them to inquire about the account linked to the card and possibly close it, the automated system requested my SSN, which I was not comfortable providing unnecessarily. After speaking with a customer service representative in the Philippines, I was redirected back to the automated system. I have reached out to them via email and also lodged complaints with the Attorneys General of California and Utah. I discovered that Green Dot operates under Bonneville Bank in Sandy, Utah, with various other DBAs. I am currently awaiting a response from them and preparing to escalate my complaints to the Federal Reserve and relevant state authorities. Additionally, I have noted the various physical office locations of Green Dot for future reference.

My card was stolen back in October, and my funds were taken twice. However, Green Dot has failed to cancel my account promptly after my card went missing, leaving me vulnerable to further theft. Two checks, totaling $[redacted], have gone missing from my account, and despite Green Dot crediting me $37, they have not adequately addressed my claim. Despite numerous attempts to contact customer service, they have yet to provide an explanation or refund my missing funds. I am left frustrated and contemplating legal action due to Green Dot's neglect and poor customer service.

On April 3rd, I noticed several unauthorized charges totaling over $1,[redacted] in cash withdrawals. I promptly reported these charges on April 5th and cancelled my card. The representative assured me that all charges were pending without issue and that I would receive my new card and money back by the 15th. However, days later, I observed the charges had switched from pending to posted. After contacting customer service, I encountered difficulties communicating due to language barriers and poor sound quality. Despite multiple calls, I only received reassurances that my new card was on its way. It wasn't until my call on the 17th that I spoke with a representative who understood the situation. She confirmed the card cancellation but highlighted that the disputed charges were never processed as requested. To expedite resolution, she initiated the dispute process, ensuring a refund if not resolved within 10 days. I followed up with an email as instructed but have yet to receive a response.

I need assistance with a situation involving my stolen original card. The card, preloaded with $[redacted], was stolen. Upon receiving and activating my official card, I discovered the original one was being misused in Canyonville and Myrtle Creek, where I reside. Despite making at least three calls and being transferred to the investigative department, I have not received help and keep getting disconnected. My financial stability relies on this money, which I had set aside for car insurance and fuel for work. I informed your representatives about the theft and unauthorized transactions, but no action was taken. The incidents occurred between the 20th and the 23rd of this month, resulting in the complete depletion of the funds. I urgently need your assistance to resolve this matter and recover my money.

I am seeking assistance regarding my claim with Greendot.com. I have encountered a total of 8 transactions amounting to $2,[redacted].00. I submitted a Transaction Dispute Form along with a Written Statement of unauthorized debt. My name is Manny A. Rojas III. I am a satisfied user of greendot.com and have not faced any issues before. I hoped ordering 7 cards would stop the unauthorized charges, but unfortunately, I lost more money than I gained. My card number is 4[redacted] 5[redacted], expiry 03/25, CCV [redacted]. Resolving this matter promptly is crucial as I am currently $2,[redacted].00 in debt with unclear transactions. Your immediate attention to this matter is greatly appreciated. Respectfully, Manny A. Rojas III

Greendot has been my primary bank for over five years. Typically, the cards expire every month and a half, requiring a new one to be ordered which usually takes two weeks. This time, my card got locked, and my unemployment funds have been deposited into it. I am unable to transfer the money to Cash App as there are no teller windows. Trying to complete a transfer using the account and routing number indicates I would have to wait until MAY 3RD for the funds to be available. I'm struggling to add the Greendot routing and account number to Cash App for a quicker transfer. Despite having the numbers on my PayPal account, initiating a transfer takes 5 to 7 days. When I cash out from PayPal, the money is supposed to go to Cash App, which is not happening. Contacting Greendot's customer service has been challenging as it requires the last four digits of the card, which I don't have access to. I have reached out to them via email for help but have received no response. I desperately need access to my funds for overdue bills and essentials. Any guidance or solutions you can offer would be greatly appreciated. Thank you for your time.

I received my tax return and 3rd stimulus payment on my Turbo Tax Intuit card that I used when I last filed taxes in [redacted]. I have been struggling to activate the card on the website, and whenever I try to contact customer service by phone, it just directs me back to the website to register the card. However, when I attempt to register it, I am informed that my account is closed. After contacting the IRS twice, they informed me that they have initiated a trace on my payments since I cannot access the funds. They mentioned that the money, which was sent to a closed account, should be returned to them and then reissued to me via paper check. The payments were sent on March 19th, and I am feeling frustrated and anxious about not being able to get any updates or speak to someone regarding my situation.

I need assistance with my income tax and stimulus money that was sent to my TurboTax Intuit card, which is now closed. The IRS initiated a trace on the funds, which could take up to 90 days. However, I have not received any updates. I have been unable to reach a live person at Green Dot to address this issue. When I call, I am directed to an automated system that does not recognize my card number or personal information. The online activation process is also unsuccessful. I am in urgent need of accessing my money or having it returned to the IRS promptly so that I can receive paper checks for my tax return and third stimulus payment.

In January, when I went to collect my stimulus check, I discovered that the IRS had sent it to a bank account with Green Dot bank. I contacted Green Dot bank, ordered a card to speak with someone, and reported fraud on my Social Security number and birthdate. I sent all the necessary information via mail, confirmed delivered on February 5. Despite being told I would receive paperwork on March 11 regarding the fraudulent account, I am yet to receive anything. The tracking number for my paperwork is [redacted][redacted]. The correct address for contact is [redacted] Miller St. apartment number nine, Horseheads NY [redacted]. When can I expect to receive the promised information related to the fraud?

I purchased a Green Dot debit card at Dollar General, loaded it with $[redacted], and tried to activate it when I got home. Despite numerous attempts, every time I try, I receive an error message saying the card cannot be validated at that moment. I urgently need access to the funds on the card as it is all I have. I have been calling various numbers for Green Dot, including the one on the back of the package, but I am unable to speak to a live agent. The automated system keeps asking for my 16-digit card number, which I provide, but it continues to give me the same validation error and loops back to the beginning, requesting the numbers again. Any help with resolving this issue would be greatly appreciated.

My account was unexpectedly blocked and closed with over $5,[redacted] without any prior notice or explanation. I have consistently used this card and never lost it. After a recent hotel transaction in Erie, PA, my card was blocked for the second time in 6 months. Despite providing my ID, they claim they cannot verify my information due to a last name change. They are now requesting proof of my maiden name through my marriage certificate to unblock the account. After sending the required documents on 4/30/[redacted], I was instructed to contact the original source of the funds for a refund. I received conflicting information about the resolution and am frustrated by the delays. The financial strain caused by this situation is severe, especially during a pandemic with four children to care for. I am requesting a prompt resolution to access my funds and avoid legal action.

Claim #[redacted]4. I am seeking an expedited resolution for my dispute. I filed the claim on 04/21/21 and unfortunately, when trying to contact someone for assistance, I was abruptly disconnected by a Supervisor in the claims department. This behavior was very unprofessional, and I urgently need this matter addressed due to the prolonged delay since the initial filing. I submitted the dispute forms to [redacted] and have been a loyal customer since 06/15/20. I have utilized all available resources to resolve this matter but have been met with disappointment in the recent interaction with the claims department. I did not show any disrespect during the interaction, and I believe that appropriate action should be taken regarding this situation. Thank you for your understanding.

I am frustrated by the reoccurring overdraft charges on my account for transactions I did not make. I have reported this fraudulent activity to the police and have evidence to support my claim. I have contacted Sirius XM to gather information about the unauthorized charges, which was done on a recorded line. I am requesting all disputed charges to be resolved, except for the $5 card replacement fee that I did authorize. For further verification, you can reach out to Officer R. at the Lee County Sheriff's Department in Bishopville, South Carolina. I am prepared to take legal action if my account is not rectified promptly. I have been on hold for an hour and still have not spoken to a customer service representative, which is unsatisfactory.

This company is causing frustration for us. Recently, my husband and I both had issues with our credit cards showing a credit limit but no available credit. Despite trying to contact them through various means, we were unable to reach a resolution. My husband's card has $[redacted] of his money in limbo due to this situation. When I experienced the same problem today, the representative I spoke to couldn't identify my account details or assist me. When I requested to speak with a supervisor, I was unfortunately disconnected after waiting for 30 minutes. We are considering closing our accounts and retrieving our funds, but the process seems incredibly challenging with this company.