Green Dot Customer Service Issues

I am frustrated as my Company sent my direct deposit, which hasn't posted yet. Everyone else in my company received theirs. I have been unable to reach a live agent for days; your customer service is terrible. I doubt the legitimacy of your company, as I've been disconnected three times today while trying to call. This experience is extremely frustrating, and I plan to stop using this card once I receive my direct deposit, assuming I receive it at all.

I have attempted to close my account on two occasions, but it remains open with associated fees. I firmly believe I should not be responsible for these charges, as I have already contacted customer service to request closure. Kindly ensure the account is canceled or closed promptly. My email is [redacted], and I no longer have the card ending in [redacted] as it was destroyed when the closure was initially requested. You can reach me at [redacted]. Thank you for your attention to this matter. - Keri Wilson. I would appreciate confirmation once the account is closed.

Hello, I have encountered a problem. My account was unexpectedly locked this morning, and now I am being asked to upload a photo of my driver's license to unlock it. The challenge arises because I am unable to start the process without my 16-digit card number, which I do not have access to. Additionally, due to the locked account, I cannot report my card as missing. I would greatly appreciate any assistance with this matter, as I recently received my stimulus payment and it is crucial that I can access it promptly.

I am having trouble retrieving my password from your service. I have been trying for several days, but keep receiving messages that it cannot be done at this time. Another issue is that I am being asked to change my PIN without any explanation, even though there has never been any suspicious activity on my card. No one has ever informed me of any problems with my account. If there were any, I would have made sure to have my stimulus payment sent to a different card as I urgently need the money. It's frustrating that these actions target vulnerable individuals. I have tried calling but have been unable to reach a human after waiting for a long time. It feels like the system is designed to make us give up. I attempted again and was hung up on after waiting for about 15 minutes. I need assistance urgently and cannot understand why this is happening. Please contact me at [redacted] to resolve this issue.

I misplaced my Green Dot card and promptly requested a replacement, but it has been two and a half weeks, and I am yet to receive it. When I tried to check the status of the replacement card, the system requested my 16-digit card number, which I can't provide as I've already reported the card lost and ordered a new one. The lost card is crucial to me as it had my stimulus check on it, making it essential for me to track its status.

I can no longer access the email address linked to my Green Dot account and my phone number has changed. I can verify both but cannot access them. I need to update my email and phone number to access my online banking through Green Dot.

My name is Carrisa Urquahart, and I have been a loyal customer for some time. Recently, I discovered that my account was closed when I tried to sign up for direct deposit. I did not approve this closure and was not notified beforehand. I urge someone to contact me at [redacted] as my stimulus check is set to be deposited there. I was not using the card due to being out of work, but now that I am back working, I need my account to be reopened promptly. I want to reiterate that I did not authorize the closure of my account, and I request immediate assistance to resolve this matter.

I forgot both my password and PIN for my card. My phone was stolen, so I can't access my account to make changes. I have a new phone and number. How can I update my account information? I can't access my email. Please contact me at [redacted]. I was on hold with customer service for 3.5 hours, only to find out they were closed. I'm desperate for help.

I believe my entire stimulus payment and loan funds were stolen online and transferred to another account without my authorization. This happened over 10 days ago, and Green Dot informed me they are investigating the matter. I am unable to log in to my account using the app, and contacting customer service has been unsuccessful as the calls disconnect. I suspect my second stimulus payment might have been affected too. How can I check the status of the investigation and find out if my second stimulus was deposited into that account?

I am confused as to why my card and account were locked. This is the first time I used my card for a direct deposit of my government stimulus payment, only to find my account was locked. After sending my photo ID for verification, I was informed it wasn't acceptable. I am very upset and will pursue legal action to access my money. I have children, and in these challenging times, I expected better treatment. I will contact the authorities, upper management, the state Senate, and my attorney promptly. I urge your office to respond soon. My name is April D., and you can reach me at [redacted] I hope to resolve this before involving my attorney and the authorities on Monday. I have a Turbo prepaid card and was advised to contact Green Dot as it is your card.

I am having difficulty registering a Green Dot card even though I have the receipt. I entered the card number, CVV, and my social security number reluctantly. This card was intended as a gift but is now unusable. When attempting to register, I receive an "invalid number" message. I also tried to retrieve a forgotten user ID from the store, but it claims my social is not linked to the card, indicating it may have been registered by someone else. By phone, I was told the card was not registered, but I have been on hold for 30 minutes now without a response. I am trying to request a refund and feel frustrated with the lack of assistance. I am considering escalating this issue to the BBB.

I am facing an issue with my account that is linked to my old phone number that has been disconnected. All my account information is associated with the phone number [redacted]. I am unable to reach customer service for assistance to regain access to my account. The email address listed on my account is [redacted], however, my actual email is [redacted] This discrepancy is preventing me from accessing my account as it keeps prompting for verification on a device that I no longer use. I have been unable to update my information. I have verified that my username and password are correct, but I am unable to input my new information due to this issue. My name is Sara Lou McCullough.

I have a Green Dot card that I haven't used in a while. I last used it in March to receive my economic impact payment from the IRS. However, when I tried to use the Green Dot app recently, it indicated that my card is closed and advised me to contact Green Dot Customer Service for help. Despite numerous attempts to reach out to Customer Service, I have not been successful in speaking with a representative. I urgently need to update my banking information with the IRS to receive my stimulus money, but I am unable to do so without an active card. Is there a way to reactivate this card? If not, could the funds be transferred to one of my other two cards, which are active? The card number linked to the IRS that shows as closed is ending in [redacted] with an expiration date of 01/24. My name is Ronnie J., and my birthdate is 10/5/71. I appreciate any guidance on resolving this matter promptly.

I have been struggling to activate my card for the past two weeks. Despite multiple attempts and calling customer service several times, I have not been able to activate it. As my funds are already in your bank, not being able to access them has caused a significant issue. The verification code required to activate the new card is not being sent by your system. This problem has ruined my Christmas and New Year, and it now poses a threat to my job if I cannot access my own money. I urgently need assistance with activating my card to regain access to my funds. I have attempted to follow your suggestion of using a computer to resolve the issue, even though I am contacting you from one. My phone number is [redacted] and my email is [redacted]

I purchased a prepaid Green Dot card from Dollar General on Highway [redacted] in Montevallo, Alabama. Please investigate Green Dot Claim# SF-[redacted]6 with the reference number ref:_00DFOBnNE._5003K1qSX15. Initially, my account had $[redacted], but after loading $[redacted], it now shows a balance of -19.90. The card has not been activated in 25 days, and my funds have not been refunded. It seems my account has been closed or locked without explanation. If the full amount is not restored and accessible by 9:00 a.m., I will escalate this issue. I was unable to buy anything for my daughter for Christmas due to this situation, and I aim to seek resolution. I require proof of claim, activation date, funds loaded, and evidence of the money discrepancy. Failure to address this promptly may result in further action.

I tried reaching out for assistance to reset my PIN but never received a response, leading me to report my card stolen. I recently received the second stimulus package of $[redacted], but due to the delay in receiving a new card from your end, I'm struggling financially. This isn't the first time this has happened to me with my stimulus check. I attempted to use MoneyPak but incurred additional fees. I'm in urgent need of assistance and would appreciate speaking to a live representative. If I don't hear back, I may escalate this further. My name is Everett Hunter, and my card number is [redacted]. Please assist me as soon as possible.

I purchased a Green Dot card last August and used it for my IRS Stimulus direct deposit. Although I ordered a personalized replacement that never arrived, I continued to use the original card when the 2nd Stimulus was deposited in January. However, I encountered issues with the card as it required a pin number for use. Despite trying to access my balance, I was unable to use it at an ATM. After contacting Green Dot customer service, I was informed that I needed to personalize my card, which would take 10 days. I expressed my frustration as I couldn't afford to wait and preferred to use the current card with the credit option. Despite my insistence, the representative stuck to the company policy. After hours of phone calls trying to resolve the issue, I was eventually told I could no longer use my card and needed a replacement. This experience was unacceptable to me, and I am concerned about future problems once I receive the personalized card. I am determined to address this matter and expect a response from Green Dot. Thank you.

I would appreciate a phone call today regarding my coronavirus check and disputed $49 charges. I closed my account due to these charges and expect a resolution. I closed my account with your bank and do not owe anything. I am concerned about possible fraud on my account. I am expecting a call from your office within the next 30 minutes at [redacted]. Thank you.

On December 1st and 2nd, an unauthorized withdrawal of $[redacted] was detected on my bank account through the mobile app. Despite trying to reach out to Green Dot Bank multiple times from the 3rd to the 11th, contacting their customer service was challenging. The automated phone system was frustrating as I could only speak to a person in the fraud division after pressing option 2. After requesting a new card due to the fraudulent activity, the replacement was sent to my old address because I hadn't updated it on the app. Despite repeated attempts to correct the address via email, I faced delays. Finally, by reaching out to One Main Financial Services on January 4th, I managed to connect with Green Dot Bank for a new card, though it hasn't arrived yet. The financial issues stemming from this incident have caused disruptions in my bill payments and daily life.

I have been dealing with an issue for a month now. I received a "fraud alert" text about a purchase I did not make, leading to my card being blocked. Despite contacting customer care through email and phone, I faced delays in resolving the problem. Confusion arose when I was informed my card was not blocked due to a zero balance, which was incorrect. Even after receiving a new card, activation issues persist, causing continuous declines. Communication with GreenDot has been limited to ineffective chat support. I am struggling to access my funds for basic needs and Christmas shopping, and the situation has become frustrating and financially burdensome. I seek assistance in resolving this matter promptly as it has significantly impacted my holiday season and daily life.