Green Dot Customer Service Issues

Hello, I have been receiving my tax returns through a debit card provided by your bank for the past few years. However, during the first round of stimulus checks, the deposit went to a card with your bank that had expired and had no funds. I've tried to contact your customer service, but have been unsuccessful. As the second round of stimulus checks is underway, I am wondering if the recent deposit was made to one of the two Green Dot cards associated with your bank. If so, could you please inform me at your earliest convenience? Thank you.

I placed an order on Amazon with my bank for three items totaling $[redacted].67. Shortly after, a separate charge of $73.14 appeared, which was already included in the initial transaction. I'm concerned about the double charge and when I can expect a refund as I rely on that money. I've contacted customer service three times but haven't received a satisfactory response. My time is valuable too, and I expect prompt resolution. This level of service is not what a customer should experience.

I was advised by customer support to email my ID and a copy of a bill, along with the last 4 digits of my card, so they can send me the remaining funds in my account. Someone took over my account and spent approximately $25,[redacted]. I filed disputes, providing details of the unauthorized transactions, including multiple purchases at the Apple Store, despite not owning any Apple products. I also mentioned money transfers totaling around $5,[redacted]. I need help retrieving my funds from Green Dot as all transactions were done online, presumably requiring a delivery address. Name: B. Perdue Email: [redacted] Please assist me at your earliest convenience. Thank you.

Hello, I'm Jessica Fisher. I was supposed to receive my stimulus refund today, 01/04/[redacted], but I haven't been able to due to inactivity on my card. I received a notification on my phone about the card processing and direct deposit to the card ending in ([redacted]). Subsequently, I was told the card would be reactivated, but I haven't received any further updates. I hope this issue can be resolved as I am in need of the refund and also expecting my regular tax refund on that card.

We operate a Christian-based homeless shelter for women and children. A generous donor contributed $2,[redacted] for Christmas gifts. I bought two Green Dot Cards valued at $[redacted] each on 12/02/20 from Walgreens. Unfortunately, one card, ending in [redacted], with $[redacted] has not worked for our local stores. Green Dot customer service stated it was a damaged card. Despite numerous attempts since 12/18/[redacted], I haven't been able to reach a representative as the line disconnects after a series of prompts. Even contacting Corporate Headquarters yielded no help. Our shelter relies on donations, and recovering the $[redacted] is crucial. Any assistance would be greatly appreciated. Thank you. Judi G., Treasurer, My Sister's Place of Gainesville, Inc.

I recently submitted four claims regarding an online scam that took $[redacted] from me in just 36 days. The claims department quickly rejected all the claims, stating no error was found, but I strongly disagree. I believe they didn't investigate properly, as they would have seen I never received my 30-day trial period, only 3 days from sample receipt. The company charged me before the authorized date and short-shipped me $[redacted] worth of unordered products out of the $[redacted]. It's been approximately three months now, and I can't even email my claim due to the company's lack of an email address for communication. I'm disappointed in Greendot's handling of my case and worried about the lack of oversight in the claims department. This experience has caused me financial strain, especially during the pandemic, and I feel the company's absence of proper communication channels reflects poorly on their credibility.

My stimulus payment of $[redacted].00 was deposited into my Turbo card on 12-31-[redacted]. However, my account was blocked due to unusual activity, even though I never used this card before. After spending hours on hold, I was informed that I needed to upload a valid ID to resolve the issue. Unfortunately, I don't have a valid ID or the funds to obtain one. My family is struggling financially, and I was never notified about the unusual activity despite having text alerts and providing my email address since April of last year. If I had known, I would have closed the account to prevent any compromise. Many others are facing similar challenges, and it's crucial for people to access their funds, especially in these difficult times.

I purchased a card for $1 and loaded $[redacted] on it, but it got mixed up at the Walmart in Sand Springs. I accidentally left it at the register and now it seems to be missing. I have a worn-down receipt which I can replace at Walmart. I need to ensure that the card hasn't been activated yet. There's also an issue with not receiving my Green Dot Unlimited card. I'd like to speak to a live representative at Green Dot to resolve this and possibly reissue the money. I can provide all necessary numbers from the receipt. I also want to verify how many cards are linked to my Social Security number.

I am having trouble accessing my GreenDot account over the phone. Despite providing my social security number and date of birth, I was disconnected by a representative after waiting for 2 and a 1/2 hours. Subsequent calls have been unhelpful, with long wait times and no customer service. I am unable to access my account due to missing user ID and password information, but I continue to receive emails regarding my GreenDot account. I can view my billing statements and routing account details, but I cannot log in to the website or the app to transfer funds to another bank. I need assistance in retrieving my username, resetting my password, and accessing my account. How can I reach a customer service representative for help?

I received my [redacted] tax return via GreenDot, and my first stimulus payment was also direct deposited into that account. I have been monitoring my Green Dot account but haven't seen any recent or pending transactions for the second stimulus payment. After checking the IRS web portal and using the "Get My Payment" tool, it shows that my first stimulus payment went to my Green Dot account ending in [redacted], but for the second payment, there is not enough information available. I need to understand what is happening with my Green Dot bank account as my children and I are currently experiencing homelessness, and we are relying heavily on this second stimulus payment.

I have been unable to access my GreenDot account since June 13, [redacted]. Despite my persistent efforts over the past three months, I finally managed to reach them. After verifying my identity, they sent me a card and asked for my information. However, they claimed the information I provided was incorrect, even though I double-checked everything. They are withholding my remaining balance, citing instructions from state and local authorities regarding unemployment payments. Strangely, a bank representative denied any involvement in such actions. Tomorrow, I plan to file complaints with the department overseeing GreenDot Bank and the Federal Reserve. I urge anyone facing similar issues to do the same. This pattern seems deliberate, not just innocent mistakes. I have discovered many others with similar experiences while trying to contact GreenDot. Even an unemployment representative mentioned multiple problems with GreenDot and similar services. These actions harm society's most vulnerable, especially during a global pandemic. It is crucial that more people come forward to hold this questionable company accountable.

I have been waiting since September 17, [redacted] for a new card. I need to move the money from account ending in [redacted] to another account with the same routing number but a different account number. However, I am unable to transfer the funds. I have tried contacting Green Dot for assistance, but I have not received any help. The lack of customer service has caused me immense frustration and stress, as I cannot access my money to pay my rent and am facing late fees. Please address this issue promptly. Thank you. Sincerely, Lisa Waugh

I bought a Green Dot card from Walmart, activated it, and registered it on the Green Dot app. Subsequently, I received a personalized Green Dot card from them, loaded it with $[redacted], and registered it as well. However, on the app, I am only able to see the details of the original card purchased from Walmart, not the new personalized one. I'm unable to check the balance on the new unlimited Green Dot card. How can I update the app to view the balance of my current personalized card?

I uninstalled the app and now I can't remember my passwords, logins, or username. I recently acquired a Green Dot card two weeks ago. Initially, I purchased a temporary Green Dot card from Walmart. After downloading the Green Dot app and registering my temporary card, everything worked smoothly. Subsequently, Green Dot sent me a new Unlimited card, but when I tried to register it on the app, the card did not appear. I need guidance on how to reinstall the app successfully, add my new card, and resume using it.

I am currently unable to access my funds due to waiting for a replacement card to be sent. The previous card was sent to an outdated address, and despite changing it, I had to pay extra for expedited shipping on three replacement cards. Unfortunately, even with the updated address and expedited shipping, I haven't received the new card and I am unable to track its status. I am concerned it might be sent to the wrong address once again. I opted for expedited shipping, but there is no record of it being sent that way. I just need to locate my new card or find an alternative way to access my funds without it.

Yesterday, my second stimulus check was deposited into my Green Dot account, which I specifically set up for receiving the COVID stimulus checks from the government. Unfortunately, the account number on the card I received is not the same as the account number linked to my Green Dot app, so I'm unable to access my funds. Additionally, I've been trying to reach Green Dot's customer service by phone to resolve this issue, but each time I call, I get put on hold for over half an hour only to be disconnected before speaking to a representative. I simply want to connect with a Green Dot customer service representative without being repeatedly hung up on.

I am unable to access my Green Dot account as there has been unauthorized changes to my email and phone number. I have already informed a Green Dot representative about this issue, especially because I was expecting a $[redacted] deposit in December. The deposit was made on January 4th, but it seems like the person who gained unauthorized access to my account managed to take the money. I only received $5, leaving me with a negative balance of $23 and a remaining balance of $1.70 on my card. I urgently need this money back. Please assist me as soon as possible. Thank you.

I received my stimulus payment on a lost card and subsequently ordered a replacement card. Unaware that I could also order a replacement for the original account, I ended up with a new card ending in [redacted], which I've been using for holiday shopping. I recently relocated and still get mail at both the old and new addresses. When I ordered the second card, I had to provide the street number from the address associated with the old card, which ended in [redacted] or [redacted]. I'm unable to monitor the status of the lost card like I could before ordering its replacement, which I'm still waiting to receive, checking both addresses for mail. I am interested in merging accounts onto the active Green Dot card or finding a solution to access my funds promptly, as I received my stimulus on January 4th, [redacted], and have rent due.

I have ordered a new card, but it has not arrived yet. When I enter my social security number and birthdate in the automated system (as I don't have the card number), it shows a negative $4.95 balance on the card. My first stimulus payment was deposited into an account ending in [redacted] on May 15, [redacted], according to irs.gov. I believe the routing and account numbers for that card are [redacted]-[redacted]-[redacted] and [redacted] [redacted] [redacted] [redacted], respectively, based on my [redacted] tax information. I am trying to locate my first stimulus payment and hopefully track down my second stimulus payment by locating and recovering this Green Dot Visa TurboTax card account. If the new card I am waiting for does not arrive, how can I get a tracking number for it to monitor its delivery? Thank you for your assistance.

I transferred funds from my TurboTax card to my Green Dot card. The money appeared there initially, but then the card was declined when I tried to use it. When I called, it said my card was blocked. My name is Martha Majors, and the last digits of my social are [redacted]. My current email is [redacted], and the phone number associated with the account is [redacted]. Although I usually use [redacted], my boyfriend can help verify the account if you contact him. I need assistance because I need to make a late house payment to avoid losing my home.