Google Customer Service Issues

I need to report an internet scam. Regrettably, I spent quite some time listening to a presentation from "MSWsystem.com" or "easykits.org/kayako" thinking I could pursue their internet business venture. It cost $47 to sign up, with assurances of a refund if not interested. After viewing the initial tutorial requiring website building, I realized it wasn't for me. I called customer service today for a refund and was informed I would only receive half back. $24 might not seem significant, but on a fixed income, it matters to us. I plan to report this to the Better Business Bureau. Thank you, N. C.

I have some feedback about the recent Android update on my Samsung device. 1) The screen color is too dark, causing eye strain. 2) The clock display changed to a 2-line layout, which I prefer to be back to the previous format. 3) Despite turning off notifications for most apps, the notification alarm keeps going off, forcing me to mute my phone completely. 4) The icons became smaller and have been rearranged unexpectedly. I kindly request to revert my phone to the previous version before this latest update. Thank you. Best regards, D. Baer

I need help with recovering my old gaming account that is linked to certain vendor websites and my gaming Youtube account. The Youtube channel name and icon have been changed, but my videos are still up, including a few with my facecam. I have been receiving suspicious activity emails related to my account linked to Fortnite but ignored them. When I try to log into my Gmail, it's not allowing me access, and the recovery process only asks for the last known password and date of account creation without any other options. I attempted to use my backup email but was unsuccessful. Additionally, I have a forwarding tag on my current email which I haven't checked directly, but I can prove it's mine. I want to shut down my old account and link my Youtube channel to a new Google account.

Hi, I recently reported an issue on Google Maps and received the following response: "Hi, Thanks for submitting a Street View report. We've reviewed your request but need more information in order to take action. Please submit a more detailed version of your request, keeping the following guidelines in mind: - Make sure the correct part of the image is in the centre of the red box. - Add a description to specify which structure requires changes. For example, if the issue involves a house, it's helpful to know the style of the mailbox, a unique door colour or that there is a swing in the garden. - You can learn more about how to report a Street View image in our Help centre. Thank you! Yours sincerely, The Google Maps Team Reference ID: sv2-Time-[redacted]/06/18-12:33:22.[redacted]-Pano-YXN03Lv28mBAOqBGjvIcRg" What steps should I take next to assist?

I have a LG Zone 3 phone, model VS425PP, that is only 1 month old. The Google Play Services app seems to have disappeared from my device, causing issues with many other apps, including the Google Play Store. Despite numerous attempts to reinstall the services, I have been unsuccessful. Every time I try to contact Google for help, I am stuck on a screen that prompts me to sign on, but the button doesn't respond. Additionally, I am facing challenges with my account sign on and password, which might be linked to the missing Google Play Services. Although the app should be built-in and not removable, I have thoroughly searched my phone and it appears to be completely gone, showing zero space occupied.

Hi there, I have some queries regarding my account access: Username: [redacted] Password: tomtom321 (Last password that worked on Google Chrome, but not on Microsoft Edge) 1) I tried to get a verification code but couldn't receive it on my phone ending in 98 ([redacted]). 2) I had to skip a question about sending a code to my old Verizon email that has been closed due to changing internet carriers. 3) Skipped another question asking when I got my Google Account. 4) My dog's name is Pippy. 5) Received a code on [redacted] 6) Currently waiting for Google's response in 3-5 business days via email. Details about me: - Frank Hinds living at [redacted] W Av Tampa, FL [redacted]. - Contact numbers: [redacted] (cell) and [redacted] (landline). - Multiple email accounts and passwords provided. Please assist in recovering my [redacted] account. Thanks, Frank

Autoworld Of America, Since December [redacted], we have been actively identifying and reporting fake reviews on our platform. Our company openly discloses being a Rebuilt Car Company on our website, car titles, and car labeling. We had a situation where a customer, initially excited about his purchase, later discovered the vehicle was rebuilt and demanded a refund of his non-refundable down payment. Subsequently, he threatened to have his associates post fake reviews, which they did. Despite our efforts to report these reviews, Google has been unresponsive to assisting for over six months. The false claims, including unjust accusations of racism, have been detrimental to our business. We are puzzled by the misinformation as the majority of our clientele are from diverse racial backgrounds. Some reviews even bear nonsensical names like "Zghj Xdfgh." We are disheartened by the lack of support from Google in addressing this issue effectively.

I accidentally deleted my vacation photos from my Android cell phone. I've searched through various platforms like Google Drive, Google Photos, Trash, and more, but I couldn't recover them. I've tried recovery tools and freed up space, as all my photos are synced to my Gmail account. I've even spoken to Google Drive specialists who managed to retrieve photos from three years ago. However, I could only retrieve a few photos from May 11-16, [redacted], out of the 20-30 deleted ones. I'm puzzled as to why these specific photos weren't backed up compared to others. I'm unsure if my missing photos can still be retrieved and feel frustrated with the lack of answers from Google, Samsung, and others.

My eldest son, his girlfriend, and my other two children are involved in this problem. They have hacked into my computer, iPhones, and iPad, changing all the passwords and adding an encrypted key that prevents me from updating my accounts. I got a new phone from AT&T, but they disabled it and are using my credit cards for charges. I need advice on how to retrieve my information, including over 4,[redacted] pictures that need to be deleted.

I recently visited the ATT store to switch the gmail account on my phone to one of my own. The original account, set up by the salesman at the time of purchase, needed to be removed as I never used it and couldn't access it. Unfortunately, after deleting the original account, I lost my calendar, texts, and most of my contacts. I attempted to restore the information, but I didn't have the phone number or password for the old account. Despite contacting ATT to retrieve my old phone number, I was unsuccessful. I'm desperate to recover my lost data but have been informed that it's not possible without access to the old account. I'm wondering if there's a way to determine the name of the deleted gmail account. I feel lost without my phone information.

I have prepared an edit for Google Maps but encountered limitations submitting it through the app. The issue pertains to Airport Safety. Error Safety (concerned veteran with Colombian spouse) When searching the airport, after clicking on 'more details,' under "Call" "Directions" "Website," selecting directions leads to an incorrect location. The guidance should lead to an airport, not a shopping mall. To verify, search the airport name directly on Google Maps for accurate directions to the airport. Thank you for your attention to this matter. Sincerely, Mr. S. Electrician/Veteran

I'm having trouble with emails I send to my large list of subscribers being marked as "spam." I have been sending weekly updates to over [redacted] subscribers for eleven years. Despite previously breaking down the list into smaller groups and sending the emails at different times, they are still being rejected. My emails are legitimate, and I need help to ensure they reach my subscribers without issues. I understand the importance of security measures, but when genuine emails are blocked, it's challenging to resolve. I am seeking assistance from a support team to address this problem promptly. It's crucial that my customers receive the information on available foods and flowers in a timely manner.

I've noticed previous notes requesting help contained various typos. This time, I'll strive for accuracy. I'm encountering an issue where my recent newsletter to over [redacted] customers and friends got flagged as "spam." I'm unsure why this happened. I wonder if it was due to sending it a day early around eleven PM. All the emails bounced back labeled as "rejected" and "spam." My newsletters are crucial for updating customers on Katharine's Garden At Harbor De Grace, Long Island, Maine. They inform them about available products like vegetables, herbs, and nursery plants. Please assist me in ensuring I can send out my newsletters smoothly next week. My business depends on it.

I have been using my email account for a long time, but after being incarcerated for two years, I forgot my password and can't access it due to changes in my phone number. In order to recover my email, I must remember the password to my recovery email, which is linked to my old phone number. Unfortunately, I no longer have access to that old number. I believe providing my identification documents like my California driver's license, green card, or passport can help verify my identity. My email is [redacted], and my phone number is [redacted]. Some passwords I remember are Joker5691 and The1&only22. I would appreciate any assistance in recovering my important files attached to that account.

Issue with Reactivating Google Voice Number I recently recovered a deleted account to regain access to my Google Voice number tied to the account. However, I encountered an error message when trying to select the number during reactivation. The system prompts me to start a new sign-up process with a different phone number due to issues with the number used for verification. Despite checking my account details, I cannot modify my listed Google Voice number. Although I added a recovery number, I still cannot delete the existing Google Voice number from my settings. Furthermore, when attempting a Google Voice username search, the system claims the provided number is not associated with Google Voice and prompts a reattempt. While the Google Voice number is inactive and unresponsive to calls, I can somewhat link it to Google Hangouts but cannot send or receive texts through the service. I am seeking assistance on how to successfully reactivate and regain control of this Google Voice number.

I have been using my Gmail account for more than a decade. As a disabled senior citizen, my email and photos are essential to me. I've tried all the email addresses I can find in my password book to recover my account, despite dealing with some degree of dementia. I am willing to sign any legal paperwork required to regain access to my old email. My son recently changed his phone, possibly affecting my account. I'm struggling to retrieve my account using variations of my names, including Harris and my married name, Busy, without success. My Xfinity email is not used; I solely rely on my Gmail account. Living alone, my email and chats are crucial to my daily life, especially as a senior. I am reaching out for assistance with recovering my account.

My email was compromised, and although I regained access, certain information is missing. Specifically, all communication with a certain individual and hangouts conversations have been deleted. We urgently need help recovering this data. The account owner can be reached by phone to provide any necessary details. We are looking to determine how the account was accessed and recover all history from the past 3 weeks. This includes IP access logs and details of any account changes and device access during that time. If this information is unavailable, we would appreciate guidance on the next steps for recovery.

I am in urgent need of assistance with my email dilemma dating back to around [redacted]. Initially, I set up an email with my full name and later switched the first and last names due to a forgotten password. The email in question is [redacted] with a password reset about a year ago to "drunkhistory." I am desperately trying to regain access to my initial email, [redacted] Despite searching through the Help Center, I have not found any solutions. I am open to proving my identity to recover this account or have it deleted. Additionally, I regret not remembering the outdated phone number linked to the account but recall it started with ([redacted]). Any assistance would be greatly appreciated. Thank you.

I am deeply concerned about a situation involving my 82-year-old mother who is being targeted by an individual claiming to be Dr. Sammy Jones on Gmail Chat. This person is attempting to manipulate her into sending $4,[redacted].00 under false pretenses. The scammer has instructed her to withdraw the money from her bank, take a taxi to Walmart, and send the money via Western Union. Claiming to be a UN doctor in Syria, Dr. Jones has even gone as far as proposing marriage to my mother to exploit her emotions. I am struggling to make my mother understand that she is being deceived. I would appreciate any assistance Google could provide in addressing this issue. Thank you for your attention to this matter. Sincerely, Jim Sutton

I recently received an email regarding an account under my name and birth year that I was not aware of. As I am going through a difficult divorce, I suspect fraudulent use of my personal information. Can anyone advise on how to check what information has been shared using this account? I would like to know the IP address, possible location, and type of device used to access this account. Email received: [redacted] Your Google Account has been deleted for violating the Terms of Service. The email confirms the deletion of [redacted] due to unresolved issues. I am concerned about the situation and would appreciate any help in understanding this matter. Thank you.