Google Customer Service Issues

I have a Moto E5 Plus, but unfortunately, the screen is broken. I had two-factor authentication set up on my Google account, which sends a prompt to my phone. With my phone screen broken, I am unable to access my account. My backup email was linked to Yahoo with an account key for login access. Due to my broken phone, I am unable to log in to my accounts. It is crucial for me to regain access to my Google account, so I can recover it or reset my password.

I believe my previous Google account has been compromised, leading to a breach of privacy for both myself and my daughter. Unauthorized access to settings, YouTube, and PayPal has occurred. There also seems to be suspicious activity on Facebook with videos being sent and deleted without my consent. I am concerned that someone may be attempting to frame me, possibly involving individuals related to drug dealing or authorities. My daughter's device may have been compromised, further escalating my fears. I am determined to take legal action against those responsible as this poses a serious threat to my safety. In the past, I was a victim of being drugged and left for dead by a person named Dave Wooster in [redacted]. Additionally, there is a video from that time that I need to locate as well as recent incidents that have disrupted my life. It is crucial to address this matter promptly and seek justice for these violations.

Dear Support Team, I am reaching out to seek assistance in recovering my old Gmail account, [redacted], which I have been unable to access for the past week. Despite my attempts, I have been unable to recall the password or successfully recover it using my current email address. This account, approximately 5 years old, holds important emails that I require access to and also contains valuable connections to my old social accounts. I am confident this is my account as it is registered under my name, Tristan Fontanos. Although I vaguely recall the security question, I would greatly appreciate any guidance or information you can provide to help me regain access to this Gmail account. Warm regards, Tristan Fontanos

I forgot my password and have been unable to recover my Gmail ID. Every time I request a reset, I receive a verification code but then get asked for a second verification. I have been using this account for 7 to 9 years and do not want to lose it. I am willing to provide any necessary government ID for verification purposes. My mobile is with me, but I am unable to login on any other device besides my phone. Please help me resolve this issue soon.

Dear Sir, I encountered an issue while securing my Google account. I mistakenly set the wrong recovery email and have been unable to change my password since. Your assistance in resetting my Google account password would be greatly appreciated. When attempting to change my password, I receive a message with a G-Code sent to my recovery number. After entering the 6-digit code, I am prompted to the next step, where Google attempts to send the message to my incorrect recovery email. This is where I am stuck. Kindly provide guidance on how to proceed with changing my password. Your help is sincerely appreciated. Thank you, R.

I am frustrated to see my picture on your map at 4 Turnbury Court, Trophy Club, TX 76[redacted]. I did not authorize the use of my picture, and I demand its immediate removal. I contacted you about this yesterday, but it seems my concerns were not taken seriously. You now have 24 hours to take down the picture, or I will have no choice but to pursue legal action with my attorney. The clock is ticking. - Wanda F.

I am seeking to have harmful content removed about my daughter from websites with exploitative removal practices. Recently, my daughter, Erin Zazula from Saskatoon, Canada, has been targeted with malicious and sexually explicit posts on the following websites: Cheater Xposed, Cheater Board, Report Cheaters Online, Don’t Date a Cheater, and Cheater Block. This has occurred twice in the last two weeks, and it is evident that someone is intentionally tarnishing Erin’s reputation. It is distressing to witness such slanderous actions being perpetrated anonymously on these platforms, which I believe may constitute a form of cyber-libel or ‘adult bullying’. I am unsure whether these forums operate within legal boundaries. Is there a way to prevent Erin's name from being further exploited? Your assistance in addressing this matter is greatly appreciated. Thank you for your attention. Valinda

Hello Google Team, I'm reaching out concerning our nonprofit account ([redacted]) on Google, with the domain hosted on GoDaddy. Our organization, Inspired Sound Initiative, originally set up on Wix, utilized a masked URL (inspiredsoundinitiative.org) provided by Google. Currently, this URL redirects to GoDaddy's homepage due to a potential dissolution of the Google and GoDaddy partnership, causing our domain not to be recognized as nonprofit by GoDaddy and Wix. We are exploring the possibility of transferring our domain (inspiredsoundinitiative.org) from GoDaddy to Google. Could you please provide guidance on this process, any associated costs, and whether instructions are available online? We are in the process of applying for a 3-year premium combo for nonprofits on Wix and seek to resolve this domain issue promptly. Additionally, I'm experiencing difficulty logging into our Google nonprofit account as it prompts for phone verification. Thank you for your attention to this matter.

Hi Google Team, Our non-profit organization, Inspired Sound Initiative, has been facing an issue with our domain name (inspiredsoundinitiative.org) registered on GoDaddy, while our website is hosted on Wix. The masking URL provided through Google now redirects to GoDaddy's homepage, as the partnership seems to have ended. We are seeking guidance on transferring our domain from GoDaddy to Google, especially as we are in the process of applying for a 3-year combo premium for non-profits on Wix. Unfortunately, we are also experiencing difficulty accessing our Google for non-profit account due to a phone verification requirement. We appreciate any assistance you can provide. Thank you for your attention to this matter.

My identity has been stolen, and my sweepstakes winnings are being stolen as we speak. My name is M. Salazar. My Google account is [redacted] The person has all my passwords, a picture of my California ID, and a picture of my social security card. They have blocked me from my Google account by changing my password from "theworldissquare55" to something I don't know. I'm not able to log in because the verification codes are being sent to their phone number or email, not mine. Please contact me at my new number [redacted]. Let's work together to stop these identity thieves.

My Gmail accounts have been hacked, and I have been requesting Google's assistance for two days with no resolution. I am still waiting for them to verify my ownership and address the compromise. I hope for a thorough investigation by a real person to solve this issue promptly. The affected accounts are [redacted] and [redacted] The situation worsened as I was attempting to respond to Google's alerts, but the hackers changed my backup email without any intervention from Google.

Hello Team, I have previously emailed about my issue twice without any response. The Google Play card was a Christmas gift for my daughter, but she hasn't been able to use it due to the codes being unreadable after scratching. I have been patient, but it's frustrating not hearing back. Could you please provide a new Google Play card with the $50 balance transferred or refunded? The original card has never been used. I look forward to your urgent reply. I have sent emails in December [redacted] and January [redacted]. Email: [redacted] Thank you.

I have had an account with the email address [redacted] since approximately 2[redacted], but I'm uncertain of the exact date of creation. Unfortunately, I got locked out either due to forgetting the password or potential hacking. The linked account for resetting has been removed, and the recovery question is not functioning. I need assistance from a representative to recover a specific email I sent in [redacted]. I can provide details of emails sent and received from that account. I have the phone I initially used to set up the account. For communication, I can be reached at another email address provided below as I use it more frequently. Despite trying various passwords and VIN numbers, I am unable to access the account, although I am confident in one of the VIN numbers.

Hello, I'm Giovanni Ferrucci. I used to use the email address [redacted] Recently, I applied to 18 jobs and realized that the listed contact email was the one I had deleted years ago. I tried to recover it, but it required a code sent to an old phone number, [redacted], which I no longer have. When I tried to recreate the email, it said it was in use. I'm seeking help to recover this email since I spent a day filling out applications. You can reach me at [redacted] or [redacted]. I believe updating my phone number should help me regain access to [redacted] Appreciate any assistance. Thank you.

I received a request on my computer, likely from Safari, to upgrade. After the upgrade, it asked for a password, which I provided. Then it requested permission to release my information and show ads, which I do not want. I prefer to search independently and only share information with people I know. Now my email is not working. This type of service is pushing many of us away. I desire straightforward services without intrusion in my life. Do you comprehend? Rus

Hello, I urgently need assistance with my hacked phone. Someone has gained access to my information, changed passwords, settings, and more, making it impossible for me to contact you through my usual channels. I am not ready to delete my accounts, but I kindly ask for a temporary freeze on them to prevent further unauthorized access. Please review the suspicious activity on my accounts for verification. Here are my details: - Name: Kelly J. Totten - Address: [redacted] Stephens Rd., Pace, FL 32[redacted] - Phone: [redacted] / Alt. Phone: [redacted] - DOB: 3-4-[redacted] - Last 4 SSN: [redacted] - Mother's Maiden Name: Boulware - My Maiden Name: Marron Potentially affected accounts: - KelTot10 (opened 4-19) - KellyJTotten Recovery Emails: [redacted] and maybe [redacted] I would appreciate it if you could freeze the accounts promptly. I intend to create new accounts shortly. Thank you for your help in this matter. Best regards, Kelly Totten

I have been permanently locked out of my Google account. I have tried to authenticate my account but Google is not accepting my verification attempts. Even though I have not forgotten my password, they are not letting me access my account. Due to changing phone numbers, I am unable to receive verification calls or texts. The challenge question provided was the account creation date, which is nearly impossible to remember. As a result, my Google account, essential for me, is now inaccessible even though I have not forgotten my password.

My mother has been in the hospital for nearly two months and she just returned home. I recently reviewed her bank statements and discovered unauthorized charges totaling over $[redacted] on her debit card. I am requesting a full refund to my card immediately. If my debit card information is saved in your system, please remove it. The charges seem to be for something called "Google Robux" and other unknown purchases. As a 50-year-old, and on behalf of 75-year-old M.S., we are unfamiliar with these transactions. Thank you for addressing this promptly. Maryann Schueller.

We are currently experiencing difficulties accessing my granddaughter's Gmail account as we have all forgotten the password. The email address in question is [redacted] It was set up by my son who is also unable to recall the password now. The main problem is that we have recently acquired a new iPhone for her but are unable to proceed with setting up the Apple ID due to the Gmail password issue. I attempted to initiate a password recovery by requesting an email be sent to my Gmail address, but unfortunately, that validation method was not accepted. Without access to her old phone that had the Gmail account removed as per iPhone setup instructions, I tried creating a new Gmail address for her without success. I am unable to resolve this issue without visiting Verizon. Should you be able to assist, kindly reach me at loretta196543@ gmail.com. Thank you.

I received a security notification about an old GMail account that had an unexpected login attempt. I attempted to regain access manually but couldn't because I didn't remember the password. The system prompted "Can't trust this computer, try again later," even when accessing from my phone. My main objective is to completely delete the account, removing all data associated with it from Google's systems. Your assistance with this matter would be greatly appreciated. Thank you.