The following are issues that customers reported to GetHuman about Google customer service, archive #245. It includes a selection of 20 issue(s) reported February 16, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my Google account, [redacted] Although I have received account recoveries using [redacted], I am unable to verify that way now. Unfortunately, I no longer have access to my old phone with the number [redacted] to receive a verification code. I have reached out to my friends at [redacted], [redacted], and [redacted] with my issue. I have traveled to Pomona, San Gabriel, La Puente, and Baldwin Park using my [redacted] account. I am hoping to resolve this promptly by setting up [redacted] for account recovery or updating my phone number to [redacted]. If needed, you can contact me via [redacted] or by calling me at [redacted]. Thank you for your assistance.
Reported by GetHuman7128357 on Wednesday, February 16, 2022 7:03 PM
I prefer not to incur any charges when seeking assistance. Recently, a Verizon representative attempted to assist me in adjusting my voicemail settings to prevent it from activating too quickly. Regrettably, I struggle with recalling passwords and have been informed that my email and password cannot be identical. The Gmail accounts on my phone and computer are dissimilar. Notably, on my phone, the Gmail icon displays MyChart, which I rely on to communicate with Yale. Despite intending to sign into my Verizon account, I find myself facing unresolved issues with accessing settings on my phone.
Reported by GetHuman7128652 on Wednesday, February 16, 2022 8:18 PM
I am having trouble accessing my Google account from my home computer, although I can still do so from my work computer. In the past, I was able to log in from both devices without any issues. I recently got a new cell phone, but I don't believe this is the cause of my problem. Today, I changed my password using my work computer. I am hopeful that you can assist me in resolving this matter. Thank you and have a wonderful evening.
Sincerely,
W. Sepulveda
Reported by GetHuman7129851 on Thursday, February 17, 2022 4:37 AM
I have encountered an issue with my Gmail account and require assistance in restoring it to an active status. I have been locked out of the account after multiple unsuccessful attempts at entering the password. I am a Google Fi and Google One Subscriber but am unable to reach out to them without access to my Google Account. This situation feels like a circular problem, as the resources available are inaccessible due to this issue. Please help resolve this matter promptly.
Reported by GetHuman7129877 on Thursday, February 17, 2022 5:01 AM
Since upgrading my desktop to Windows 10 Pro, I have encountered issues with my Gmail account. Error messages prompt me to check my internet connection when trying to send emails, despite a stable connection. Furthermore, attaching documents or photos leads to errors claiming the files failed to load. The overall email functionality has become challenging. Microsoft support suggests that the issue lies with Google rather than Windows. Is there a known compatibility conflict between the two platforms? Would it be advisable to uninstall and reinstall Google on my computer, or do you recommend a different approach? Prior to the Windows upgrade, I did not experience any email troubles, and I can send messages without difficulty using my phone or laptop.
Reported by GetHuman7132939 on Friday, February 18, 2022 1:46 AM
I am considering leaving Google News because of the lack of coverage on Canada's current situation. The actions in Canada resemble communism, and it's worrisome that the US is heading in a similar direction with mandates like masks and the treatment of peaceful protesters. The government's authority to take money and harm pets is alarming and could affect us in the US. It's important for tech companies to realize what's happening and report unbiased news. People are unhappy with the selective reporting that resembles communism. It's time for all platforms to wake up and provide fair coverage of events.
Reported by GetHuman7137125 on Saturday, February 19, 2022 2:10 PM
I recently received an email regarding my Google Voice number and am now unable to log in. I am in need of assistance.
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Subject: Important: Action Required for Your Google Voice Number
Greetings,
We've observed that there has been no recent activity on your Google Voice number. As phone numbers are finite, we have a policy to reclaim unused numbers to free them up for new users.
To retain ownership of your Google Voice number [redacted], please engage with the number by making calls or sending texts before February 23, [redacted], through your account login or the Google Voice app available on Android or iOS platforms.
Kindly note that if there is no activity within 7 days, your number will be reassigned. While your existing messages will persist in your account, you will lose the ability to receive calls or texts on the number.
Regards,
The Google Voice Team
Reported by GetHuman-eastraub on Saturday, February 19, 2022 9:33 PM
I believe my ex-boyfriend is impersonating me and using his ex-girlfriend to manipulate my devices and online accounts. He has taken over my phone, iPad, and even my SIM card to access my information. Not only that, he is using my phone number on another device to use my data and has involved my dad's number as well. This has led to identity theft, unauthorized account access, and potentially damage to my credit. I suspect they have placed my personal information on the dark web for malicious purposes. My Google accounts have also been compromised.
Reported by GetHuman7140512 on Sunday, February 20, 2022 8:22 PM
Regarding the removal of a channel from YouTube, I would like to express my frustration with the perceived double standards applied by the platform. It seems hypocritical that while adult content is easily accessible through the search engine, my content, targeted at adults, is subject to removal. Responsibility for monitoring children's internet use should not solely fall on parents when such explicit material is readily available. The imposition of channels without consent is unjust, and I find it unacceptable. Google may be prominent, but it is not the sole option available.
Reported by GetHuman-oncebutn on Monday, February 21, 2022 12:04 AM
I wrote a review about Dr. Lagos, but it was either removed or not included in the ratings. By suppressing negative reviews, it misleads the public. I wish others had the chance to read my review to make an informed decision.
The behavior of this business is deceptive and lacks integrity.
As someone battling cancer, I wanted to have a root canal and amalgams removed to see if it would benefit my health. Instead, I had an extremely stressful and unsatisfactory experience, feeling like I was ripped off with an incomplete job.
It's important not to censor reviews as it protects dishonest businesses and allows them to mistreat customers. I am unable to get a refund for the unfinished work.
Feel free to contact me for further evidence. My review only begins to reveal the unethical treatment I endured.
Reported by GetHuman-dahliagh on Monday, February 21, 2022 6:42 AM
A WORLD TO WIN
for generations to come
by United Talents
Talented individuals worldwide contribute to the development, implementation, and assessment of effective learning methods, tools, and content. They provide each other with inspiring personal development coaching, leading to maximum motivation, cost savings, and high learning outcomes.
United Talents from around the globe aim to transform challenges into opportunities and achieve success. The initiative requires a two-year preparation period and a pilot project. Within an additional two years, a significant profit is expected. Furthermore, the global goodwill generated will be a valuable return on investment.
At 82 years old, I am seeking partners who are younger and more robust. A collaboration with Google and Meta could be an ideal fit for this exciting venture. Opportunities for cooperation include a 12-week option at €5,[redacted] per week as a convertible loan.
Eindhoven, February [redacted]
Peter S.,
Director at Dutch Building BV,
Interim Manager at United Talents.
Bouvigne [redacted], [redacted] LK Eindhoven
Email: [redacted]
Reported by GetHuman7134686 on Monday, February 21, 2022 12:01 PM
I am an 85-year-old man and my granddaughter was helping me with my TV. She was trying to get a free YouTube trial but accidentally made a purchase instead. She cancelled it right away, but I was still charged $64.99 on my AARP bill from Barclays on Jan. 26/27, [redacted]. I have been trying to resolve this since receiving the bill, which I have paid, but have not received any assistance. I don't understand why I'm being charged for a service I don't have. It's hard for older individuals to contact both YouTube and Google for help. I would appreciate it if someone could investigate this issue. I believe I am entitled to a refund or the canceled service. Thank you, R. Massey.
Reported by GetHuman-romloghe on Monday, February 21, 2022 6:35 PM
I believed I had canceled my YouTube TV account in May/June due to issues with Roku. However, I recently discovered that I have still been charged on two credit cards without receiving service. Despite attempting to access the system, I am unable to do so, and Google does not recognize me. I was unaware that Roku had resolved the matter. I am frustrated as I have not been notified of these changes and am unable to contact customer service. I am seeking a refund for the months I was unknowingly charged and want my YouTube TV subscription permanently canceled. I have tried multiple times to resolve this issue with no success. I am considering contacting my credit card companies to stop further payments. This has been a frustrating experience. Thank you. - W.H.
Reported by GetHuman7143867 on Monday, February 21, 2022 10:04 PM
Several years ago, I created an email for my father, unfortunately, our Government had access to it, leading to his tragic passing. I want to bring attention to Susan Marlowe, who abused her power as the public guardian of Adult Protective Services in Lower Lake, CA. Despite her recent exposure online, she unjustly removed my father from his home, leading to his death. I am unable to access the email I created for him, as I can't recall the password, hindering me from completing a story I was writing. I've also lost access to my original email, which holds sentimental value due to old business accounts and photos of my beloved cat. I struggle with creating new accounts and need assistance in retrieving these emails. My name is Laura Tarver, and the emails in question are [redacted] and [redacted] I tried creating a new account, [redacted], but a stolen Motorola phone prevented me from completing the process. I desperately need help regaining access to my accounts and hope to track down the thief who took my phone. Thank you, Laura Tarver.
Reported by GetHuman-tarverla on Monday, February 21, 2022 11:07 PM
I am experiencing an issue with Google. While browsing online tonight, I received a notification from Google suggesting I should throw a party for my sister's upcoming birthday. I find this intrusive and inappropriate. It feels like an invasion of my privacy for a company to access my personal information in this manner. This incident has left me feeling violated and concerned about the extent of data being accessed and used without my consent. It raises questions about online privacy and the boundaries of companies like Google in utilizing our information. Can we no longer browse the internet without feeling monitored and targeted?
Reported by GetHuman7144415 on Tuesday, February 22, 2022 2:22 AM
Good morning,
I do not have a YouTube account and have never attempted to create one. However, a video was posted on July 10, [redacted], on YouTube as if I were the one who uploaded it. The video contains disconcerting content regarding the Haitian president's assassination, attributed to a pastor from "El-Shaddai Christian Church" in Brooklyn, New York. Unfortunately, I am not associated with this pastor or church. The situation is alarming as the pastor's remarks seem to have been made prior to the president's death.
I seek assistance in identifying the individual who posted this video under my name. It is crucial to ensure platforms like YouTube are not misused for criminal activities. I am unsure how to address this issue and may involve the FBI if a resolution is not reached.
Email: [redacted]
Phone: [redacted]
I request Google's intervention to investigate and disclose the details of this incident, including the perpetrator, timing, and procedure to disassociate my name from the video.
Reported by GetHuman-calixteh on Tuesday, February 22, 2022 2:19 PM
I am Henri Robert Calixte. I am concerned about a video posted on YouTube on July 10, [redacted] under my name without my involvement. The video features a sermon given at El-Shaddai Christian Church in Brooklyn, New York, regarding the recently assassinated Haitian president. I have no connection to the pastor or the church. I do not recognize anyone affiliated with this church. I am seeking Google's assistance in identifying the person who uploaded the video and their location. This situation is serious to me as it could potentially endanger me and my family. I urge Google to investigate this matter promptly. If necessary, I will involve law enforcement to determine accountability. My contact information is [redacted] and [redacted].
Reported by GetHuman-calixteh on Tuesday, February 22, 2022 2:57 PM
I forgot to make a copy. I need to regain access to my email account ([redacted]) as I am unable to validate or change the password without email or text verification. There have been suspicious incidents in February [redacted] involving my devices. My Desktop crashed on the 2nd and was returned with a new OS on the 19th. Simultaneously, my Samsung Galaxy A52 was locked with no service until the 19th, and no one claimed responsibility. On the 17th, I received my laptops back after an Office [redacted] update. Currently, I have intermittent text service and no email access. My wife's laptop has email but no text, her address is [redacted]
Reported by GetHuman7147076 on Tuesday, February 22, 2022 8:17 PM
Dear Google,
My account [redacted] is being used by another user with the name "elsene belgium". Could you please assist me with this issue? I also use [redacted] Kindly contact me at [redacted]
Thank you,
Günter Butz
Zur Tiefmatte 1
[redacted] Ihringen
+49 [redacted]1
Answer:
I am not signed in on any device!!
On 03.02.[redacted] at 21:33, Google <[redacted]> wrote:
Google
Account recovery canceled because you are signed in.
[redacted]
Your Google account is being accessed on a computer or mobile device. Google has canceled your account recovery request because you are already signed in.
If you are still having trouble signing into your account, you can reset your password from the device you are signed in on.
Best regards,
Your Google Accounts Team
We have sent you this email to inform you of important changes to your Google account and Google services.
© [redacted] Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland
Reported by GetHuman-butzeg on Wednesday, February 23, 2022 11:03 AM
On Sunday, February 20, [redacted], I searched for Adobe editing software to edit videos online and clicked on a website that appeared to be from Adobe. Upon downloading the program, my antivirus software triggered multiple alerts. Shortly after, my phone received numerous login attempt notifications. Subsequently, I discovered I had been logged out of my Gmail and YouTube accounts, and the passwords were changed. The hacker even altered the recovery phone number and now has access to all my passwords through Google's autofill feature. On Monday, February 21, unauthorized videos promoting hacking were posted on my YouTube channel. I have been diligently reporting these incidents to YouTube but require assistance as my PayPal and banking information is connected to this compromised account. I am unable to log in to various websites to update my information. I kindly request Google's intervention to verify my ownership of the account and rectify the situation. Your prompt attention to this matter would be greatly appreciated. Thank you.
Reported by GetHuman-rsdown on Wednesday, February 23, 2022 4:00 PM