The following are issues that customers reported to GetHuman about Google customer service, archive #112. It includes a selection of 20 issue(s) reported September 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have spent too much money with no results. I am frustrated because my messages to Google have been ignored. I have sent numerous emails trying to recover my account under the name [redacted] I provided various phone numbers, passwords, ID pictures, and even old security questions answers which I have never been asked by Google. Despite the evidence I've submitted, I am not getting anywhere. I need to speak to a live person as the current method is not effective. It has been months of wasted time and money since I got a new phone and number, leaving my old information behind. If Google does not respond promptly, I will involve my attorney. I can be reached at [redacted]. I urge Google to address this issue promptly with a live representative to resolve these ongoing problems affecting not just me, but others as well.
Reported by GetHuman-shealyti on lunedì 30 settembre 2019 20:34
I have spent months and a lot of money trying to resolve my issue with Google through emails without any success. I am frustrated with the lack of response and real assistance. I have provided extensive proof of my identity and situation as well as my willingness to engage in legal action if necessary. I have a technical background and have even assisted major companies. My account [redacted] is crucial to me, and despite numerous emails with details like phone numbers, passwords, ID pictures, and even security questions, I have not been able to recover it. I am reaching out for a live representative from Google to address this problem promptly. My temporary email [redacted] is a close alternative. I have exhausted all options and will involve my attorney if this matter is not resolved soon. My new phone number is [redacted], and I urgently need to speak with a Google representative to resolve this issue as soon as possible.
Reported by GetHuman-shealyti on lunedì 30 settembre 2019 20:40
I'm having trouble accessing my email account as I forgot the password and can no longer access the secondary email linked to my account. I have tried multiple recovery options including answering security questions and entering verification codes sent via text message, but it still won't verify my identity. I only have access to the phone number associated with the account. I need to change my password and regain access to my email as I have important information stored there that I urgently need.
Reported by GetHuman-viksophi on martedì 1 ottobre 2019 05:30
I need guidance on how to open a KMZ file in Google Earth on my iPhone 6. When I open the email and select the KMZ attachment, it opens as a Google Earth KMZ document. Next, I tap the symbol in the top right corner and select 'Copy to Google Earth'. However, when Google Earth opens, the details from the file are not displayed. If I go to the menu and choose 'My Places', the file is visible, but then it says 'Import KML file' at the bottom, which is confusing to me. I would appreciate any assistance with this issue.
Reported by GetHuman3680973 on martedì 1 ottobre 2019 05:42
I am reaching out to Google regarding my need to access a Gmail account that I am currently unable to recover. The account was created around [redacted] under the name C Richardson with the email [redacted] I have attempted multiple times to recover this email following the provided steps but have been unsuccessful. The account has some important files, photos, and attachments that I require. Some of the frequently contacted email addresses linked to this account are [redacted], [redacted], [redacted], and [redacted] Although I have the correct answer to my security question, "but lose your soul," it seems there may be a misspelling preventing me from recovering the account. I no longer have access to the associated phone numbers. I have attached a photo of my driver's license for verification purposes. If there are any additional steps I need to take to regain access to this account, please advise.
Reported by GetHuman-negretea on martedì 1 ottobre 2019 09:41
I need to inform everyone that the email address <[redacted]> associated with me is not mine. Please do not send any money or make any transactions on my behalf. My only and correct email address is <[redacted]>. I am an 85-year-old retired law enforcement officer with over 40 years of experience. Kindly remove the incorrect email address and contact me using my official email address. Thank you for helping me rectify this situation.
Reported by GetHuman3675814 on martedì 1 ottobre 2019 13:23
My phone was sluggish, so I decided to reset it. I believed I knew my Gmail password, but I was mistaken. I'm currently locked out of my Gmail account, and it's causing panic as it's crucial for my job. The email is linked to all work-related tasks, and I can't access the Deputy Application to log work hours. Everyone at work uses this method. Without my Gmail, I'm unable to clock in, and I'm losing work hours. I urgently need assistance with this issue!
Reported by GetHuman-jeasuluv on martedì 1 ottobre 2019 13:38
I've been trying for about 3 hours to access my account but keep getting locked out. The Gmail address linked to my work is Terri m765 @gmail dot-com. I rely on this account for my Deputy app and daily tasks. Unfortunately, I forgot my password and after multiple login attempts, I'm now unable to access it. I've followed the steps in the help center to recover my account, but it's asking me to wait. I'm supposed to be at work today, and I'm at a loss without my email address being unlocked.
Reported by GetHuman-jeasuluv on martedì 1 ottobre 2019 13:41
I responded to a Facebook ad for scooters for elderly individuals, as my husband and I are disabled. The company was called in fat info-t. I placed an order for scooters with two different card numbers. When I tried to revisit the website, it had vanished, and money was deducted from my bank account. I'm struggling to contact the company and have notified my bank while awaiting delivery. My children warned me it might be a scam. The company had a Google phone number [redacted] and withdrew $[redacted] and $[redacted] from my debit Mastercard. As we are on a tight budget, I urgently need this money refunded. My name is Linda R. B. - Benoit, phone: [redacted], email: [redacted].
Reported by GetHuman3683307 on martedì 1 ottobre 2019 15:20
I received an email in my recovery email account stating that someone tried to access my Gmail account from a different country using my correct password. When attempting to change the password, the system requested a verification code sent to an old phone number belonging to an ex-partner. I updated the phone number to my own, but the verification process keeps displaying my ex's phone number instead. I can no longer access that phone to verify and urgently need to update my passwords to prevent unauthorized access. I wonder why I am not given the option to verify using my recovery email despite having it linked to my Gmail account.
Reported by GetHuman3683751 on martedì 1 ottobre 2019 16:10
Beste meneer Jouck,
Ik heb geprobeerd u gisteren en vandaag herhaaldelijk te bellen, maar kreeg geen antwoord. Ik begrijp dat u zo snel mogelijk €[redacted] euro op uw account wilt hebben. We hebben contact gehad met Google, maar u moet zelf contact met hen opnemen omdat het uw account betreft.
Ik heb gecontroleerd of de verkoop van uw cadeaukaart goed is verlopen. De Google Play-kaart is correct geactiveerd in onze winkel en heeft een waarde van €[redacted] euro.
Als de kraslaag beschadigd is en u problemen ondervindt bij het activeren van uw tegoed, helpt Google u graag verder. Helaas kunnen wij dit niet namens u regelen vanwege uw eigen account. U dient zelf contact met hen op te nemen. Ik had u willen doorverbinden, maar kon geen contact met u krijgen.
U kunt contact met hen opnemen via het telefoonnummer [redacted] [redacted] 59 55 om het tegoed van €[redacted] euro op uw account te laten zetten. Wij kunnen dit niet voor u doen, aangezien wij hun systemen niet beheren.
Ik begrijp dat het vervelend is dat u uw kaart niet direct kunt gebruiken. Ik hoop op uw begrip.
Mocht u hulp nodig hebben, neem dan contact met ons op zodat wij u kunnen doorverbinden met Google.
Vriendelijke groeten,
Rianne Prins
Kruidvat Klantenservice
Reported by GetHuman3684728 on martedì 1 ottobre 2019 18:17
I recently broke my phone and had 2-step verification active for my email at [redacted] Unfortunately, I am unable to receive the code sent to my old phone. The phone number associated with that email is [redacted]. I urgently need access to my email as it contains crucial documents for my upcoming court case regarding my house. Please, Google, I implore you to assist me in regaining access to my email account. Thank you.
Reported by GetHuman3685454 on martedì 1 ottobre 2019 19:49
I'm having trouble logging into my Facebook account using my Gmail. None of my old passwords are working. I'm hesitant to create a new account because I don't want to lose my photos and friends list. Another Gmail account was created for me recently, but it doesn't have my old contacts. My sister is assisting me as I'm not very familiar with computers. If you reach out to me, I can provide you with the account details that need a password reset so I can regain access to Facebook. - Allen
Reported by GetHuman-swiftbod on martedì 1 ottobre 2019 20:46
I am curious about why I am unable to search for and watch Steven Crowder videos on YouTube. Despite his high view counts, none of his videos appear in my searches. It seems like a restriction on free speech. This raises concerns about bias and manipulation, especially with the upcoming election. Many are questioning YouTube's credibility and neutrality. Can YouTube address these issues and be transparent about its political stance?
Reported by GetHuman-camkemp on martedì 1 ottobre 2019 21:24
I am having trouble accessing my old email account despite knowing all the details such as the email name and password. Unfortunately, the system is not prompting me to enter all the information I have, like my previous phone number. Since I have changed my phone number, I am unable to verify it through that method. As a result, I am unable to access the account, and I am seeking a solution to regain access.
Reported by GetHuman-sebbitys on martedì 1 ottobre 2019 23:59
Someone reset my password about 59 days ago. Currently going through a tough divorce, and my soon-to-be ex-husband is being investigated by law enforcement. I typically access my email on my phone and have not logged in from any other device recently. Today, I accessed my account from a different device and updated the password because he was the only one who had access. I'm unsure if Google initiated the password change. If not, I intend to report this and share the information with the investigating detective.
Reported by GetHuman-cmarsch on mercoledì 2 ottobre 2019 00:52
I am inquiring about the retrieval of my old account under [redacted] I am the rightful owner of this email address. Unfortunately, I have forgotten the password. I no longer have access to the associated phone number ending in [redacted]. I cannot recall the exact month or year when I created the account, as it was established over a decade ago. Additionally, I cannot recollect the password for my Hotmail account. I have attempted numerous times to regain access without success. For verification purposes, my new phone number is [redacted], and my current email is [redacted] Please feel free to ask me any necessary questions to confirm my identity.
Reported by GetHuman-riveraot on mercoledì 2 ottobre 2019 06:12
I have been using [redacted] and [redacted] interchangeably for years without any issues. However, recently, Google seems to be directing me to log in using [redacted] when I use certain apps like Outlook. This causes some inconsistency with logging in. Is it possible to set my Google account to be accessed solely through [redacted] moving forward for both login and email address?
Reported by GetHuman3690258 on mercoledì 2 ottobre 2019 15:19
My girlfriend's phone has been hacked, and the hackers are posting things about her online using her Google account. She is unable to access or modify her account because it indicates she is not the administrator. This situation is causing her significant distress. Is there a way for her to halt this activity? Furthermore, can she take legal action against these individuals? She is aware of their identities and is seeking guidance on how to proceed, as they are altering various pieces of her information on other applications on her phone. I am sending this message from my phone to maintain confidentiality.
Reported by GetHuman3690946 on mercoledì 2 ottobre 2019 16:51
Dear Sir or Madam,
I am reaching out for assistance during a difficult time. Following the sudden passing of my fiancée, I am beginning to organize her belongings. I have found her tablet, and though I can access it, I would appreciate guidance on accessing her Google Photos. I am unsure if there are any photos that I would like to keep as mementos. Her Gmail address is [redacted], but I do not know the password. My name is William Poyner, residing in S Wales. I am willing to provide a copy of her death certificate to verify my request.
Thank you for your attention,
William Poyner
Reported by GetHuman3691821 on mercoledì 2 ottobre 2019 18:56