Google Customer Service Issues

I am a police officer working in the Blagoevgrad police department in Bulgaria. I am currently investigating unauthorized payments from a victim's bank account. Upon contacting the Bulgarian bank where the victim holds their account, I was advised to reach out to the bank associated with Google Play to track the IP address used for the transactions. However, despite sending an official letter through the Bulgarian department for international affairs, I have not yet received a response from authorities in Great Britain. I kindly request the official email address for Google Play support. This will allow me to send an official letter, along with relevant bank documents and victim information from the Blagoevgrad police department's official email, seeking assistance in this matter.

Hello, my name is Michael Hensley. I'm having an issue with my game progress in Ligue 1 Notley Gate. All the purchases I made, including the $88 spent over the past ten days, seem to have disappeared when I tried to play on my smartphone today. Previously, I had bought the 28k magic pill package, which provided me with daily rewards. I had equipped epic level 31 nuclear gloves, two epic level magic gloves, and reached level [redacted] with epic level defensive gear. I was in league eight and had progressed in certain stages which cost me a lot of money over the past year-and-a-half to two years. It looks like my account may have been compromised. I have records of transactions from my mother's, stepfather's, and my own account that I can provide. I urgently need assistance restoring my lost progress and purchases as I have invested significant time and money into the game. Please contact me at your earliest convenience. Thank you.

I am seeking assistance with a critical issue regarding my game progress in Boxing Star. I have invested $1,[redacted] to $2,[redacted] over the past 1.5 to 2 years upgrading my character, including acquiring epic level gloves and defensive gear. Just yesterday, I was at League 8, but today I find myself back at Level 1 with no progress. My in-game character name is JOEPESCI412, and all my purchases can be traced back to the past 10 days to two weeks, totaling $88. I believe there may have been a security breach as I received a notification about a possible hack on my Facebook account. Could someone please assist me in recovering my progress and potentially reimbursing the funds I spent over the past two years? I have documentation of these transactions and can provide further details if needed. Your prompt attention to this matter would be greatly appreciated.

For the past four days, I have been encountering an advertisement on my "Gmail" account from uckynv.com. The ad falsely claims to offer a Samsung Galaxy as a prize for being a loyal Google customer but then requests a $1.00 shipping fee. Upon providing credit card details, a charge of CAD55.00 is applied as a subscription fee to their site. This fraudulent activity is being carried out under your brand, and I urge you to take immediate action. The company's details are Hot Offer Limited located at 79a Eastbury Road, Watford, Hertfordshire, England, WD19 4JP, with a US phone number of [redacted]. Thank you.

My Gmail account has been compromised, and I am unable to access it. The hacker changed my password and possibly other account details. Despite using the same device that has been logged into the email for years, Gmail's account recovery system is not allowing me access. The message I receive states that the device is unrecognized and lacks enough information to verify me. It advises trying again later or signing in from a different device.

Dear All, I recently received notification that Google Translator Toolkit will be discontinued as of December 4, [redacted]. As a translator with over 25 years of experience, I have been an avid user of Google Translator Toolkit since its inception in [redacted]. It has been a valuable tool for me, and I have successfully utilized it to enhance my work. I have identified areas of improvement within the software and have innovative ideas that could potentially revolutionize its usage, making it more appealing compared to other similar platforms. I am even considering publishing a book on this topic. I am disappointed by this decision and would like to offer my assistance in reimagining the software's capabilities. Unfortunately, I have been unable to reach out to the appropriate channels to share my insights. If possible, please contact me so I can elaborate on my suggestions. I am prepared to provide my CV and can highlight my experience working with five major companies in addition to the UN office in Riyadh. Thank you for your attention. Best regards, M. A. Sudanese translator residing in KSA

I need assistance with a privacy concern regarding the visibility of my personal information online. When searching my name, "Norbert Burcew," results show a link from JustAnswer discussing my legal matter with my employer, Air Canada, back in June [redacted]. I contacted JustAnswer for legal advice at that time, and now I am concerned that this information is easily accessible on Google searches, something I did not anticipate or wish for. JustAnswer has informed me that they have removed my name from the content but claim they are not able to assist further with the visibility on Google. I'm reaching out to request Google to remove my name from searches related to the specific title involving my employment history with Air Canada. For any inquiries, please contact JustAnswer support at [redacted] Thank you, Norbert Burcew.

I am experiencing issues with unauthorized charges on my credit card via my Google Play account, even though the card is no longer linked to PayPal. Google denied my refund, but my credit card company refunded the amount. Google is now attempting to rebill the charges. I want Google to remove this outdated card from my account as I have not used it for months. The original charges were made months ago when a different card was linked to PayPal. I did not authorize these transactions, and reviewing my Google Play activity shows no records of charges to this credit card. The customer service number and online help have been unhelpful, and I need a more efficient way to resolve this issue with Google.

I am currently facing difficulties accessing my crucial Google account and Gmail. Despite multiple attempts, I have been unable to log in. Although I remember a few of my previous passwords, I cannot recall the exact date when I created the account. This account is linked to my Facebook and is also used for my monthly YouTube music subscription of $10.84. The photos stored in this account hold immense sentimental value, yet I am unable to retrieve them. While I can provide answers to security questions, I have not been given the option to do so. Due to a recent phone crash, I am unable to receive Google codes as I did not save them outside of my now inaccessible device. I am seeking assistance to speak with a representative who can help me answer security questions and regain access to my account, allowing me to resume enjoying the services I am subscribed to. The email address I am trying to recover is [redacted], which was set up around [redacted].

I am frustrated that my phone was stolen some time ago. When I attempted to access my Gmail account, I encountered difficulties. I contacted a supposed Google support number and an individual from an Indian company responded. They asked me questions about my account and claimed that I had provided enough information to verify my identity. However, they then informed me that due to failed login attempts by the thief, my account was locked. To unlock it, they demanded $50 in iTunes gift cards, which made me realize it was a scam. I have precious photos of my family and important data in that account. I am in possession of past passwords and information linked to my account, and I am seeking assistance to reclaim access. If necessary, I am prepared to seek legal counsel and involve media outlets, as I understand others may be facing similar distressing situations. I am optimistic that we can find a resolution to this sentimental problem.

My sister recently passed away, and her son gave me her Note9, which is not the one I am currently using. Unfortunately, the FRP on the other Note9 is locked, and I am unsure of her email passwords. Her name is Sheryl Hewitt, born on 1/12/[redacted]. I am Susan M. Hewitt, her sister. She has used various email addresses over the years, including [redacted], [redacted], [redacted], and [redacted] The newest email address I added to my account is [redacted] Her full name is Sheryl L. Hewitt, and I am Susan M. Hewitt. I understand she might have had other Gmail accounts, but these are the ones I can recall. Could you provide guidance on bypassing the FRP lock on the other Note9? Thank you for your help. - Susan M. Hewitt

How can I alphabetize my folders in Chrome bookmarks on my Samsung Note 8 Android Verizon smartphone? I need a solution that actually works without saying it's impossible. It's frustrating to search for folders every time I want to access a saved bookmark. Making the process simpler by letting me alphabetize them would greatly improve my user experience. I've searched countless times for this feature without success. This small change would be so beneficial. It seems odd that Chrome allows customization in other areas but not in organizing bookmarks. Can we please find a solution to this issue instead of redirecting me to a computer, as my phone is my main access point? A positive response or workaround would be greatly appreciated. Thank you.

Dear Sir, I am writing to address the unfortunate situation with my disabled YouTube account. Upon reviewing the policies, I understand the possible reason for the disablement could be excessive spamming during a live stream. The incident occurred when the streamer requested viewers to spam a YouTuber's name to raid them, a task which I may have overdone. I have filled out the form once already but am unable to submit it for the second time. I kindly ask for your assistance in reinstating my YouTube account. Additionally, I seek clarification on whether the ban would affect access to all Google apps or just YouTube. Thank you for your attention to this matter. Sincerely, Sachin

I am experiencing intrusive pop-up ads on my tablet while playing Playdemic Golf Clash. These ads disrupt my game by disconnecting me and have caused me to lose a significant amount of in-game currency. The ads are from Unity Ads and are promoting games. I need this issue resolved promptly as it is affecting my gameplay and causing financial losses. Please address this problem immediately.

Google My Business Issue: I operate a service area business (SAB) without a physical location, which Google recognizes. Despite providing Google with my business address as per my local business license, they are not accepting it. Instead, they are requesting my residential address, which is unrelated to my business and private. The address I submitted is my official business address and where I receive business mail. Due to this discrepancy, Google has closed my Google My Business account. I am seeking a resolution without disclosing my residential address. I am urging Google to acknowledge the business address from my local license and reopen my Google account.

I am experiencing an issue as I lost access to my [redacted] account due to forgetting the password. The main challenge is that the two-factor authentication is linked to my old Washington phone number, which I no longer possess. Access to this email is crucial for my Alaska.gov account, which requires the old email for verification. My new email is [redacted], while [redacted] holds sentimental value with personal connections. I can verify ownership with the name "Qutuk" and the number "30" honoring my late mother's basketball jersey. I kindly seek assistance in regaining entry to my old email. One of my references, [redacted], is not a viable option for account recovery as we are no longer in contact. Your help in resolving this matter is greatly appreciated.

There have been recurring issues with my email account after each interaction with your team. Recently, I upgraded my phone to a Galaxy 10+, and I started receiving alerts meant for someone else. This mix-up with my account is causing me trouble as I am unable to access various websites that I previously used. The situation with my private phone number being mistakenly listed online has also caused distress, leading to numerous calls inquiring about events at MGM Grand Garden Arena. The continuous mishaps are frustrating, and I would appreciate resolving these issues promptly to avoid any further inconveniences.

There seems to be someone interfering with my email account, and it's causing issues. Recently, I upgraded my phone to Galaxy 10+ and started receiving alerts from Google that disrupted my account. I want to clarify that I am not engaging in any illegal activities. If this continues, I will take legal action. Also, my private phone number was mistakenly listed online as the contact number for the MGM Grand Garden Arena in Las Vegas, NV. This error led to numerous calls from people worldwide seeking event information. I had to deal with this for two years, and it became overwhelming. Unfortunately, Google does not have a direct phone number, making it difficult to resolve the situation with my service provider. I am frustrated and would appreciate it if someone in charge could contact me to address these persistent issues. Enough is enough.

I received another email from your team, this is the fourth time. If this is not resolved, I will consider going back to Apple. My name is Ian Seth V., born on March 15, [redacted]. My SSN is [redacted] and my phone number is [redacted]. My address is [redacted] 340th St #11, Keokuk, IA [redacted]. My girlfriend's address is [redacted] West Cedar, Kahoka, MO. On September 16th, I purchased a $50 Google Play card. I mistakenly redeemed it on [redacted] I use this account to download iCloud info. I want to transfer the $50 code to my primary Google account, [redacted] I didn't realize it would be difficult to switch the account. Please remove the $50 from [redacted] and transfer it to [redacted] Thank you, and feel free to call with any questions.

Since March, I have noticed additional charges on my YouTube Premium account besides the expected $12.74 fee. There were two recent charges on September 6th for $6.36 and September 10th for $4.24 that I cannot account for. These charges have been ongoing since I signed up in March. I am requesting a refund for all of these mysterious charges immediately. Additionally, I did not authorize the "Google PSafe" service and was unknowingly charged $25.37 on September 3rd. I have been searching for a contact number to address this issue. I kindly ask for a swift refund for this charge as well.