GoFundMe Customer Service Issues

Good morning, I am Haley M. I created a GoFundMe account for my son. Unfortunately, the funds have not been released promptly, and my 4-year-old son urgently requires brain surgery. Despite multiple requests, the full amount has not been transferred. I urge the company to release all the funds immediately so I can proceed with the payment and ensure my son gets the necessary surgery today. Your prompt attention to this matter is crucial, as any further delay could be life-threatening. Kindly expedite the release of the funds, so I can contact my bank for the necessary transaction. I appreciate your urgent assistance in this critical situation. Thank you.

Hello, my name is Justin Steed. I created a GoFundMe campaign for a friend, but she didn't reach her goal. As the administrator, I am trying to withdraw the funds for her. She's 75 years old and is hesitant to share her social and account information. When I try to transfer the funds on her fundraiser, the website says I will receive an email with the next steps, but I have not received it yet, even after checking my spam folder. I am logged into my GoFundMe account, and I have already set up a receiving account for the funds. I need assistance with this as she requires the funds urgently.

I've been trying to access my account for the past five days but have had no success. Despite contacting customer service five times, this issue remains unresolved. They provided me with three different ticket numbers, promising assistance, but no one has reached out. I created this account for my son, who was in a serious accident and is now unable to work due to injuries and lack of insurance. It seems like gofundme might not be the solution we hoped for in this difficult time. I am truly disappointed in the lack of support from gofundme.

I set up a fundraiser "In Memory of Stacey Marie Norton." I tried to help my mom donate on Facebook using my PayPal and her credit card, but the donation is under my name instead of hers. I believe this happened because I used my PayPal account for the transaction. I am unable to locate an option to change the donor information entered today (6/28) to reflect my mom's name, Karen Osmond, as it shows on her credit card. Could you please assist me with this issue as soon as possible?

I am seeking assistance with obtaining documentation for a GoFundMe campaign organized by my neighbor. The campaign, in memory of my son Malakai Brown who passed away on 10/20/20, seems to have continued after it was supposedly closed in November. Despite my hospitalization following my son's death, I noticed the campaign still active the next spring. Allegedly, my neighbor raised $[redacted] inappropriately. I am determined to take legal action as my son had autism, and I intended to raise funds for autism awareness in his honor. The organizer, Stephanie Janecek, has jeopardized any future fundraising efforts for autism. I possess a screenshot of the campaign but my phone was stolen while I was in the hospital, hindering my access to the evidence. Despite my current physical limitations, I am committed to resolving this issue legally once I am discharged. Your help in this matter is greatly appreciated.

As a paraplegic seeking assistance for a stem cell procedure, I have encountered difficulties trying to reach customer support. The chatbot I interacted with requires payment for assistance, which is not feasible for me due to financial constraints. I find it concerning that they are charging for help when I am already in need of financial support. I am looking for a way to contact a live representative as there is no provided phone number. The lack of transparency and the request for payment for basic service raises doubts about the legitimacy of this support channel. I would appreciate a more accessible and trustworthy means of communication.

I am DeAngelo Lockhart, the son of Mary Lockhart. My sister, Bianca Lockhart, is attempting to access funds from our mother's account without justification. I am currently making arrangements for our mother's funeral on July 14th and 15th at Pine Grove Cemetery. I want to stop this unauthorized access and clarify that apart from buying a dress, my sister has not contributed anything towards the funeral expenses. I have noticed that money has been withdrawn from our mother's bank account without permission. Your attention to this matter is greatly appreciated. Sincerely, DeAngelo Lockhart

I created a GoFundMe page for my daughter who is battling cancer. Although my bank details are accurate, they are still registered under my previous name, Button. I recently got married and now go by Anne Gallagher, which I updated on the GoFundMe page. Despite submitting my passport and even my bus pass with my new name, they were both rejected. This has caused a lot of distress for both my daughter and me, especially since some funds were already received, and now everything is frozen.

I am struggling to obtain a verification letter to connect my account. I have been trying for two months without success. The website is not allowing me to input my account information. This situation is incredibly stressful, especially after the passing of my spouse. My 5-year-old daughter and I are facing homelessness, and the funds in my account were meant to secure our stability. I urgently need assistance before refunds are issued next week, leaving us in a desperate situation. It feels like my pain has been disregarded, and I fear losing everything we have left.

I am having trouble transferring $10. The transfer just won't go through, even though I have been trying for almost 2 hours. I need to transfer two donations of $5 each that were made on my behalf. I am not using Wi-Fi, and the page keeps refreshing without loading. I need to move this total of $10 to my Chime account. I am currently homeless and struggling, so this transfer is crucial for me right now.

I recently made a $[redacted].00 donation to Melissa.Emiko, but it showed up as anonymous, and I couldn't leave a comment. My name is Linda Gam. Can you please change the "anonymous" tag to "The Gam Family"? Here is the message I wanted to include with my donation: Melissa was truly exceptional. Her presence alone brought warmth and light to every space. She was a beautiful soul, both inside and out. Miss Melissa, we love you now and forever!

I have had more trouble with getting my money and assistance from Gofundme than with any other platform. It is disappointing that their focus is solely on their profits, especially in urgent situations like trying to bury a loved one. The lack of a contact number or live chat reflects poorly on their customer service. While Gofundme is a well-known platform, my experience with them has been negative. My fundraiser was to replace construction tools stolen from my storage, but I feel for those in more desperate situations. I would rather resort to other means than use Gofundme in the future. They should consider rebranding to reflect their lack of empathy towards their users.

My uncle, Leonard, passed away in a car accident on July 4th. Cassandra Lee initiated a GoFundMe page on July 7th. However, despite mentioning on Facebook that they would give the funds to my Aunt Elaine on the day of the memorial, this has not yet happened. Some of my cousins have made donations to the page and are concerned that the money has not reached her. Aunt Elaine was unaware of the GoFundMe page until I brought it to her attention. Can you assist us with this matter? My name is Pat Miller, and my aunt is Karen Elaine Davis.

I think I may have had an account set up with [redacted] before. Today, I tried to create a new account on your site but forgot about the existing one. Even though I managed to create the account, I'm unable to start a GoFundMe fundraiser because it says the email is already in use. I attempted to delete the account and start over, but the issue persists. Could someone please contact me to help resolve this? Thanks, Adele F.

I am inquiring about the GoFundMe account that Ryan Woodford had set up for my late husband, Roger Woodford's funeral expenses. The funeral home has not received the funds, and I am unsure if the account has been closed. The Facebook ad clearly stated that all donations would go toward the funeral costs, but we are facing issues with the funds not reaching the funeral home. I would appreciate any information on the status of the account and how to ensure that the funeral home receives the necessary funds promptly. Thank you, S. Patrick

I am experiencing problems with the payment method associated with my GoFundMe account. It seems to have been linked to a card I no longer have access to. The current card on file may not be the correct one either. I would be grateful if you could contact me via email at [redacted] regarding this issue. I would like the funds to be transferred to the new card that is currently on file. I'm uncertain about the status of the transfer. Your prompt attention to this matter would be greatly appreciated.

I am facing an issue with GoFundMe due to an emergency. I opened the account to receive donations, and despite the money being sent by my stepmother over 3 days ago and showing as available for transfer, they are delaying the process by another day. I am currently stranded on the side of the road with five newborn puppies in my truck, running out of gas, and in the scorching sun. The situation is urgent, and I created the GoFundMe to help in this crisis. However, I am frustrated that despite the funds being present, I am unable to access them promptly.

I'm waiting for my money to be transferred to me immediately. I'm currently stranded on the side of the road in my truck with five newborn puppies in need of urgent care. I set up a GoFundMe account for emergency funds, but I'm facing delays and frustrations from the service provider. Someone sent $10 to me and it arrived promptly within a day, but now it's been four days since my stepmother sent $50, and I'm extremely frustrated by the lack of progress.

Hello, I'm Christy Wilcox. I organized a fundraiser on gofundme.com, and I have not received the email verification required for setting up fund transfers. I've had two tickets created, both with the same number TICKET #[redacted]4, which seems unreasonable. My husband suffered a stroke recently, and we are in urgent need of these funds. For the past three weeks, I have been attempting to access our funds without success due to the missing verification email. It's frustrating that a platform meant to help those in need is causing such difficulties. I hope the site can improve its processes to make it more user-friendly. The prompt asking for my email address below seems redundant since I've already shared it numerous times with the website.

I recently became aware of someone using a GoFundMe account inappropriately. The person in question is soliciting funds for supposed medical expenses for her daughter, even though the daughter's insurance already covers these bills. Additionally, this individual has allegedly misused previous donations, including money meant for medical reasons being spent on shopping and leisure trips. It appears she may have deceived social services as well. Allegations suggest she has manipulated situations, involving her children's health, to gain sympathy and financial support from donors. These actions are concerning, and I believe further investigation into her behavior is warranted to protect the integrity of crowdfunding platforms.