GoFundMe Customer Service Issues

I'm extremely disappointed in GoFundMe's recent handling of the Canadian Trucker Convoy donations. The funds were donated with a specific purpose in mind, and it is not GoFundMe's place to dictate how they should be used. The responsibility of GoFundMe is simply to transfer the funds to the intended recipient. If there were any issues, they should have been addressed promptly and transparently, not weeks later. The generous donors contributed in good faith to support the truckers, and GoFundMe's actions are unacceptable. I, along with many others in Canada, will no longer support GoFundMe. I urge the company to review its own practices for any breaches of their policies and to refrain from being swayed by media influences.

Hello, I recently discovered that the fundraiser for the Canada trucker convoy protests was closed. As a donor, I wanted to express my strong disappointment with the way it was handled. The decision to close the fundraising campaign and allocate the donations to a different cause without informing donors directly is concerning. It seems unfair to redirect funds without giving donors the option to request a refund first. It would have been more ethical to communicate this clearly from the beginning. Furthermore, the inconsistency in managing fundraisers, particularly in comparison to past events like BLM, raises questions about the platform's fairness and impartiality. I feel compelled to share my decision to no longer support GoFundMe due to these issues. It's a missed opportunity for the platform to truly make a positive impact.

I keep receiving emails from GoFundMe about a bank information issue, despite already receiving payouts. I've uploaded the required documents multiple times via the "safe send" link but keep getting the same email from Amit. I can't access my bank data further to understand the problem. This has been going on for over two weeks. I've asked GoFundMe to review my documents and advise on the problem or confirm resolution. How can I fix this? Starting to get frustrated. Thank you. S.J.

I managed to create a GoFundMe for a friend in need of a new wheelchair and we hit our fundraising goal! However, now I am unable to access the website. Despite trying to reset my password, I am stuck at the "submit" button. I reached out via email, but the responses were unhelpful. It's frustrating that there is no live chat or phone support available when my friend requires assistance setting up the withdrawal account.

It appears that the trucker convoy has not displayed any evidence of violence or criminal activities. However, there seems to be numerous instances where BLM has been linked to burning and looting buildings. Supporting BLM in light of these actions may be seen as aligning with the wrong side of history. There are concerns about the repercussions for groups like GoFundMe in the future. While promoting peace, there is a warning about provoking a large group of individuals to take action. It is acknowledged that within any group, there can be a few who commit crimes, but it should not reflect on the entire group. This situation highlights perceived double standards and the importance of remaining transparent and fair in handling donated funds. Stressing the significance of respecting donors' intentions, there is a call for rectifying the situation and ensuring funds reach the intended recipients.

Hello, I created two GoFundMe pages to help me return to California after the unexpected passing of my sister-in-law. I am on disability and facing financial difficulties. Unfortunately, I may have made an error with my bank account settings that could be preventing me from receiving donations. Due to my limitations from a traumatic brain injury and a recent surgery to remove a PXA Tumor Group 2, I struggle with navigating online platforms. I urgently need assistance in recovering any lost donations so I can reunite with my family in California after being away for a decade. Your help would mean a lot to me. Thank you. Rebecca R. E. bekki***@gmail.com [redacted]

I need assistance as someone is collecting money on my behalf. I do not require money; I need the account taken down. Please take action! My phone number is +1 [redacted]. Someone has created an account using my name. This is the link: [redacted] Peace be upon you! Our Arab sister needs our help and support. Indeed, Allah does not let the reward of those who do good go to waste. If you have any questions, please contact Amal at +1 [redacted].

I am inquiring if the funds sent to the truck drivers were truly cancelled. I find it concerning that money was still allocated to other causes while claims were made against the truckers. There seems to be an issue regarding the verification of incidents as no police reports could be found. Allegations were made without proper investigation, and the redirection of funds to a different charity is questionable. I wish to have my contribution returned, as I no longer trust GoFundMe. My disappointment lies in the lack of transparency and fairness in handling donations. I demand a refund, and I feel many others share my sentiment.

I created a GoFundMe a month ago to help cover the costs of attending my dad's funeral. Within a day, I reached my $500USD goal from generous friends and family. However, the GoFundMe was inexplicably closed before I could provide the funeral date, and all donations were refunded without explanation. Unable to access my account, I had to set up a new one, but the donations from my friends did not come through. I am concerned about where the money went and would like it deposited into my bank account as intended, not randomly redirected to other fundraisers. This behavior is dishonorable and dishonest, misusing funds meant for personal causes. I am now contemplating reporting this issue to the BBB.

As many are aware, the popular crowdfunding platform GoFundMe recently halted a significant $10 million fundraising campaign for the Canadian Freedom Convoy, a group of truckers protesting for freedom. This decision has raised concerns about the platform's fairness in dealing with users across the political spectrum. Following GoFundMe's move, Senator Ted Cruz (R-Texas) has urged the Federal Trade Commission (FTC) to look into potential unfair or deceptive practices by the company. We echo this sentiment and are advocating for an FTC investigation through this petition. The petition calls into question GoFundMe's differing treatment of fundraisers supporting liberal and conservative causes. There are worries that the platform may be applying a double standard, which could hinder conservative groups from receiving financial support. This disparity needs addressing promptly to uphold fairness and democracy. We urge you to sign, share, and support this petition urging the FTC to scrutinize GoFundMe for possible unfair practices. Thank you for your support. Sincerely, Scott Schittl and the LifeSite Team.

Hello, My name is Yafit, and I live outside of the US. A relative in the US set up a GoFundMe page for me but encountered an issue when trying to make me the beneficiary since I don't have a US bank account. Instead, we'd like my relative, Mariella Mittleberg, to be the beneficiary and handle the withdrawal to send me the funds. GoFundMe mentioned an organization as the beneficiary, which I am not familiar with. We would prefer Mariella Mittleberg to be the only beneficiary. Please reply promptly so we can proceed with the withdrawal process as our time is limited. Thank you.

A house fire recently devastated one of our town's most dedicated care community workers, leaving them homeless. I attempted to set up a GoFundMe for them but encountered issues on page 3. Despite not having photos or videos of the fire, I've made numerous unsuccessful attempts to create an account today. I've received two verification numbers ([redacted] and [redacted]) but still can't proceed, being prompted to check my email and password. This family has selflessly supported our community, and I have eager donors ready to help once the account is set up. Urgent assistance is appreciated. Thank you for your prompt attention.

Dear community members, I would like to express my concerns. I strongly feel that the decisions made regarding supporting certain movements and funds may have negative consequences. It is crucial to respect agreements and handle funds transparently. I believe it is essential to reconsider the actions taken and ensure that the funds are used appropriately to support those in need, particularly in cold weather conditions. Your attention to this matter is greatly appreciated.

I have been receiving emails indicating that I made donations to campaigns which I have not contributed to. My card has not been charged yet, but I am concerned about potential fraudulent charges. I would like to address this matter before any unauthorized transactions occur. I have already been refunded for three out of the four erroneous emails, except for the donation related to the "I like traveling" campaign. I am unsure how I started receiving these emails and would appreciate guidance on how to prevent this from recurring in the future. Thank you.

Following the passing of my husband, Wells Fargo indicated that he was the sole owner of our accounts, despite my name being included and on the cards. They have frozen all 4 accounts, including the one where the Gofundme donations were being deposited. To resolve this, I have reached out to our attorney who handled our Will. I am awaiting the submission of the necessary legal documents including the Death Certificate and a form from the lawyer to be sent to Wells Fargo via fax in hopes of unfreezing the accounts. I am concerned about the status of the Gofundme money. Will it be forfeited or returned to donors? I anticipate a resolution soon, but this situation has left me without access to any funds. The Gofundme was intended to assist, and now I am unsure of the outcome. Your guidance is greatly appreciated. Melanie Tolzmann

I need advice regarding a banking issue. The entire picture does not fit, cutting off vital information. How can I address this? I cannot find a phone number for assistance on the site. On Facebook, I use the nickname Ric, but it displays as Ric on the account. Will this change the name on my formal banking account? My full name is Rickey Basham. I am helping Angela Marzi with a GoFundMe page. I am considering whether the funds should go to me to send her checks. She is not tech-savvy, which may impact fund access.

Hello, my name is Leeann McCabe. My girlfriend set up a GoFundMe account for our mother using her Dutch number, but she lives in Holland. When the account was created, she used her telephone number and my email address [redacted]; I live in Ireland. I need help accessing the bank transfer because it's my bank account. Please contact my number at +[redacted]55. Her number is (+[redacted]4) if needed for fund withdrawals. The issue arises when clicking on bank transfer; it prompts to send an email, but the verification process loops without allowing us to enter bank details to receive the funds. Your assistance in sorting this would be appreciated. Thank you.

My friends created a GoFundMe page for me, Betty C., and my late niece, Deanna W. Deanna, who was 37, has passed away from gallbladder cancer. The account has been closed, but the funds did not reach her account. Before she could hear back from GoFundMe, she passed away. The money collected was meant to assist me in moving and provide help to her if someone chose to donate. Two friends contributed $[redacted] each, and they are wondering why the funds have not been received. It seems unfair for them to be out of pocket, especially given the circumstances. I'm unsure how to resolve this matter since my niece has passed away. If there is a way to retrieve the donated funds so they can be received, please reach out to me at [redacted]

Dear GoFundMe, I am concerned about the donations for Ukraine you are requesting. There seems to be misinformation regarding the situation there, and it is important to address these issues. It is crucial to verify the sources of information and ensure that the donations are going to the right cause. Sincerely, Jamie G.

I recently discovered that a page was set up for my son's funeral services without my knowledge. I was told that there was no insurance to cover the expenses, and instead, funds from a GoFundMe account were misused. I later found out that a life insurance policy was taken out a week before his death, which had been kept secret by his grandmother. This discovery feels like a betrayal and fraudulent behavior. It deeply upsets me that someone would exploit the kindness of others who contribute to GoFundMe accounts meant for those in need. I am heartbroken to think that the insurance money was overlooked to benefit their own agenda. I am unsure of what steps to take next, but I feel strongly that this situation is unethical.