GoFundMe Customer Service Issues

Hello, I am Paula Pérez Quintana, a journalist from Spain working at Maldita.es. Our focus is on debunking hoaxes, particularly related to COVID-19 and the potential vaccine. I'm reaching out as I couldn't find a contact number or email. We are currently investigating a case involving Patricia Chandler, a girl from Austin, Texas, who reportedly developed a persistent rash on her feet as a side effect of the Pfizer COVID-19 vaccine. A campaign on GoFundMe, run by Rebecca Moore, was raising funds for Patricia, but it's now inactive. Can you confirm if you or Rebecca Moore disabled the campaign? We are looking into whether this is a legitimate situation or possibly a scam. Here is the link to the deactivated campaign: [redacted]. Thank you for your prompt response. Best regards, Paula.

I have encountered issues trying to withdraw funds from my account due to constantly receiving error messages stating the information I provided is incorrect. Despite my efforts to correct and verify the details, I am still unable to proceed. Even though a colleague successfully used similar information for a fundraiser, I am facing obstacles. The problem arose when entering the IBAN number, which the system deemed incorrect and provided a different account number. I have made numerous attempts to modify and validate the information, including updating the UBO name, submitting various documents like my government ID card, passport, and bank statement, but to no avail. I am now unable to input any new information, possibly due to repeated attempts. The platform only displays the next withdrawal date, last four digits of the IBAN, and an error message. I am feeling frustrated and unsure of how to resolve this issue and access my funds.

I need assistance withdrawing money because I am unable to verify my phone number, which is connected to my home landline. I encounter a loop trying to verify, receiving a code, entering it, then being told something is wrong. I seek help in resolving this issue promptly.

I am reaching out about Jeff Matthews and his youngest son, Jeff Math, who has set up a GoFundMe page to raise money for his father's services despite his father's body not being found. The tragic incident occurred with the sinking of the Emmy Rose off Cape Cod, involving four individuals. Several GoFundMe pages have been created claiming to support the families, but none have seen any funds. Jeff Math, recently released from prison and estranged from his father, has garnered donations. The grandmother, an 80-year-old who supports Jeff Math's children, expressed disbelief and a desire for funds to aid in the recovery of the bodies by lifting the boat. She is disheartened by her grandchild's actions. I ask for assistance in stopping these fundraisers and ensuring the donations reach the appropriate recipients.

A friend set up a GoFundMe for me, but I am having trouble updating my details. My address is in Spain, but it shows France as the country and I can't change it. When entering my IBAN bank details from the Netherlands, they were rejected. I am in urgent need of medical assistance and unable to chat with an expert due to lacking a credit card for the free trial. Please assist. - Rudolphus Albers

I recently made a donation to "Praise Jesus Help Jess and Zach Get Indoors" on GoFundMe. Despite my efforts to include a loving message for Jessalyn, the organizer, my message did not appear on the platform. I reached out to GoFundMe via email but only received a generic response advising me to edit my donation through a 'manage donations' link that I cannot find. I find it disappointing that my heartfelt message did not accompany my donation, and I am eager to correct this oversight. GoFundMe should make it easier for donors to manage their contributions and add personal messages, as indicated in their automated response. I hope to receive a more personalized and helpful solution from them soon.

I am having trouble withdrawing the money as I am not receiving the email for approval despite trying multiple times. I also did not receive any responses or assistance after submitting my questions through the link provided. I urgently need to send this money to a family and want to avoid them encountering the same issues. I have used this service before when my son passed away, and now I am helping another family in need. It is crucial that this is resolved promptly.

I am unable to receive donations because I need to update my withdrawal payment information. However, every time I attempt to update my new banking details in the withdrawal settings, it redirects me to a picture in one of my GoFundMe campaigns. I am unable to update my banking information, which means we are currently unable to receive any donations until the correct banking data is inputted. I have a new card number that I need to link to both accounts. The contact number associated with my accounts is [redacted], and it incorrectly states that donations are not accepted by me. This information is incorrect. Visit gofund.me/27a8e36 for more details.

I am writing on behalf of Andrea Anders W. She is struggling to withdraw funds for her 19-year-old son's funeral arrangements. Despite following all online advice and checking her spam/junk folders, she has been unsuccessful. Andrea is reaching out desperately to donors for assistance. Unfortunately, there are no phone numbers or human support available to aid her. This grieving mother's son is waiting in the morgue. It is urgent that this issue be resolved promptly so she can access her funds.

I am seeking assistance for a situation involving a GoFundMe page that was created for a friend's wife. It seems they overlooked the fundraising amount and recently discovered that $[redacted] was received. However, they are locked out of the account as they have changed their phone number and now can't recall the email or password associated with it. Any guidance on how to resolve this issue would be greatly appreciated. For further correspondence, please reach out to the person at their updated email addresses: [redacted] or [redacted] They think the GoFundMe account was registered under the names Woody Jackson and Annette Jackson, and was initiated around June or July of 202_.

Hello, my name is Ricardo A. I have recently started a GoFundMe page and connected my bank account for the funds to be deposited. Unfortunately, I am currently facing financial difficulties with a bank account balance of negative $73.71. I understand that this situation is not your fault. I contacted my bank today to request an expedited processing of the funds from GoFundMe, but they informed me that there are no pending deposits from there. They advised me to reach out to you to inquire about expediting the transfer to my account as I am urgently in need, even for basic necessities like food. Please feel free to contact me if further information is required. Warm regards, Ricardo A.

Hello, I’m looking to understand how payments work for private citizens versus nonprofit organizations. Can I provide a checking account routing number? The individual I'm helping cannot use PayPal, but mentions Apple Pay as an option. Could you clarify your payment process, including how often disbursements are made once funds are collected? What happens if the fundraising goal is not reached? Do you close accounts in such cases? I appreciate a clear explanation on these matters. Thank you, Shella

I have set up a GoFundMe page for my brother-in-law's funeral costs. The funds we raised were meant to cover the expenses in full, but despite my sister submitting all required documentation and being approved for the deposit, GoFundMe keeps delaying the release date. This situation is adding unnecessary stress to an already difficult time. I am seeking clarification on why the funds have not been disbursed as promised. The account is titled "Jimmy Bratton Funeral Expenses." The fundraiser link is gofundme.com/f/jimmy-bratton-funeral-expenses, and we have collected $7,[redacted]. I urgently request GoFundMe to release the funds promptly to help cover the funeral costs during this challenging period, especially with the recent loss due to COVID.

Hello, A friend has created a GoFundMe for my battle with breast cancer. I'm new to this and requested a verification code via text from GoFundMe, but haven't received it. Can you assist me with this issue? I understand your preference for chatting or email but speaking over the phone would be more convenient. The funds are crucial, and I'm unable to receive the code. My name is Lisa Willis, and the organizer is Seth Haynes. Thank you for your prompt assistance. Best, Lisa

I have organized a fundraiser for an album I plan to record. I am having trouble logging into my account as I believe I may be using the wrong email or password. I tried to send a password reset link to my email through the button on the login page. I go by the name Jackson Kerr and I am a singer. I am trying to regain access to my account to monitor it, update the description, and more. If you need further information, please feel free to ask. Thank you, Jackson Kerr

My co-worker created a GoFundMe for my late husband, Sean S. He was the main provider, and his passing left me with a significant amount of debt, no place to go, and no insurance. Despite giving his family all the valuable belongings they requested, including the car, in my grief and confusion, I now find myself at odds with them. They are financially stable but not supportive. They are questioning how I handled the spreading of my husband's ashes and have accused me of mishandling the GoFundMe donations. I feel distraught, and their actions have only added to my struggles. I seek guidance and hope that GoFundMe can assist in addressing these false accusations without causing further distress.

Could you kindly update my website link with a new one maintaining the same content and fundraising amount? I am facing discouraging remarks from some friends that are dampening my motivation. I am keen on staying positive and dedicated towards achieving my goal without the negativity affecting me. Additionally, I am hoping to surround myself with a different circle of friends and prefer that my old contacts do not have access to the new link you will generate for me. Currently, I have raised £87.00 for my cause.

I did not receive an email for verification of my bank details, as there was an error with the email address. The email was sent to [redacted], but the correct email I provided is tmakonese88@gmail com (without a dot after com). Please resend the verification email to the correct email address without a dot after com, as this might be why I have not received it. Thank you, Tsitsi Makonese. If you review my information, you will see that I provided the correct email address without a dot at the end.

I am having trouble with your automated system and need to speak to a live representative. Please contact me directly at [redacted]. My name is Shella. I have several questions about remaining anonymous as a donor and ensuring privacy. How can you guarantee that? Additionally, I am curious about how payments work for private citizens versus nonprofit organizations. Can I provide a checking account routing number, or do you accept Apple Pay? Please explain the payment process and whether payments are made periodically or upon reaching the full amount. What happens if the goal is not met? Please clarify these issues for me. Thank you, Shella.

Dear support, I would like to address an issue regarding a GoFundMe campaign started by my friend to support my immigration to Germany. He created the campaign on my behalf as I do not have a PayPal account, which is not supported in Lebanon. The purpose of the campaign is to gather funds to assist me with the relocation process. I believe an email has been sent to you already for assistance. The funds collected are crucial for my move, so please feel free to contact me via email at [redacted] or through my phone number at +[redacted]0. Here is the link to the campaign that was unfortunately halted: [redacted]. I appeal to you to kindly support me in achieving my dreams by allowing the campaign to resume. Unfortunately, my contacts might not be able to view the campaign after sharing it. I apologize for any language errors in my message. Thank you for your consideration.