GoFundMe Customer Service Issues

I attempted to set up a GoFundMe page for my dog, Goliath. However, upon review, I noticed that the name and the fundraising goal displayed are incorrect. The amount shown is much higher than what I intended, and the name is not accurate. Unfortunately, I am unable to access the account to make any corrections. I am unsure if these mistakes were made by me during the setup process or if there was an external error. I am uncertain if I even set a password before creating the page. I have sent multiple emails regarding this issue but have not received a response. The photo on the page features me in a red shirt with Goliath, my beloved bulldog, on my lap. My name is Carole Reed from Floral Park, NY. I kindly request assistance in identifying what went wrong, rectifying the errors, ensuring that no incorrect donations were made, and ultimately deleting the incorrect account so that I can commence a new fundraising page. Thank you.

I'm contacting you because I believe your site is being misused. GoFundMe is a valuable resource for those in genuine need. My daughter's friend started a GoFundMe to transition into a male after my daughter just got out of a mental health facility, leaving my family deeply worried. The sudden news of the transition took us by surprise, and while we want what's best for her, we haven't noticed any prior indication of her desire to be male. I'm concerned about the freedom people have to raise money for any cause. My daughter struggles to manage her finances, and I fear the funds may not be used as intended. I always thought your platform was meant to assist those truly in need. Best, Christine

Subject: Urgent Issue with Gofundme Withdrawals Hello, I am writing to express my deep concern and frustration about the withdrawal process for two recent Gofundme campaigns benefiting my charity, Employ to Empower. I have encountered difficulties with setting up the withdrawals despite following the steps meticulously. The campaigns, organized by Hasnain Raza and Jessica Borich, have me as the listed beneficiary. Hasnain's campaign contact is my email '[redacted]', and Jessica's campaign is through '[redacted]'. I have diligently set up the withdrawals through these accounts, but they have not been successful. I have reached out to Gofundme support multiple times and have followed the provided instructions to link Employ to Empower for withdrawals repeatedly. Despite receiving confirmation messages stating the transfers would occur in 2-5 business days, I later received abrupt cancellation notifications from WePay without any explanation. I urgently need assistance as the funds are critical for an upcoming event benefiting those experiencing homelessness. The time-sensitive nature of this matter adds to the stress, especially considering the funds are earmarked for event expenses. Kindly investigate this issue promptly as the event deadline approaches on Dec 15. Your timely intervention is crucial in ensuring the success of our endeavor. For faster resolution, please contact me at [redacted]. Thank you for your attention to this matter. Warm regards, Christina

Hello, I'm Tervon Coleman. I recently created a GFM page for my medical concerns. I have a recurring abscess in a sensitive area and lack health insurance to treat it. I'm curious if sharing a picture of my face is required to fundraise, as it could be embarrassing for me. If necessary, I'll explore alternative methods to seek assistance. I seek advice on securing financial aid discreetly, as personal health matters are private. Thanks for your guidance.

I have been attempting to withdraw the funds I collected via GoFundMe for Croí Heart and Stroke Charity for weeks now. The process has become incredibly challenging as I am unable to complete the withdrawal, and it has become urgent with the deadline approaching in less than 90 days. After verifying my bank details, I keep receiving emails the next day requesting verification, even though the information provided is accurate. I would appreciate a prompt response to this matter.

Hello, my name is Sam Ripley. I set up a GoFundMe account for my wife, Janice Maez-Ripley. I am concerned about the auto direct deposit information in my account as I suspect it might be compromised. Please contact me to verify no unauthorized activity has occurred and to clarify the deposit process, especially since it has been 3 days of the expected 2 to 5 business days. I appreciate your assistance in ensuring the posted funds are en route. Additionally, I wish to know if anyone else has access to the account, as I want to remove any other beneficiaries and become the sole primary beneficiary. Kindly confirm this change. Thank you for your support, and I hope you have a wonderful day.

I need verification regarding the transfer of funds from our GoFundMe account to our checking account. We initially received confirmation on November 19th, but on Thanksgiving, I was informed that further information was necessary. I promptly submitted the required form and recently received an email indicating the funds would arrive in 3-5 business days. The delay is causing inconvenience, so I would appreciate further verification. Is it possible to track the deposit process?

Hello, I have a complex inquiry. I organized a campaign in memory of a late friend, Frank T. Another family friend, Tara T., was designated as the recipient of the funds. There seems to be some uncertainty regarding the process of transferring the funds to Tara. I am seeking clarification on whether Tara's bank details have been connected to the campaign and if any withdrawals have been initiated.

I've been attempting to reset my password, but every time I click the link meant for that, it redirects me to a log in page. This creates a frustrating cycle as I cannot log in without changing my password first. Despite efforts from a GoFundMe representative to provide the correct link, it still leads me to a log in screen. I'm seeking assistance to resolve this issue. Is there a valid phone number I can contact for support?

URGENT: Our 501C3 organization, Loudoun County All Stars Inc. Youth Football League, urgently needs help with our GoFundMe account. Our team mom may have set it up incorrectly, and we're unable to withdraw the funds in time for our upcoming little league trip to Florida. Despite being a 501c3 youth organization, we are not classified as a "charity" and do not have a Paypal Give account. Time is running out, and we really need assistance with this issue. Thank you for any help you can provide.

Hello, we recently provided additional information as requested regarding the campaign sharing and donor validation mentioned in the email we received. We sent the required proof three days ago but have not received any response yet. We are anxious to understand the status of our application so that we can access the funds to support the upcoming bills and prepare for our recipient's physiotherapy and other needs. Could someone kindly clarify the current situation for us as the delay is becoming increasingly concerning. Thank you.

We are currently seeking information regarding the account set up for Dakota Adams' funeral expenses. The organizer was Montana Spurlock, and they informed us that GoFundMe has shut down the account. We still require these funds for my stepson's funeral. Could someone please assist us as we are unsure of the next steps to take? Additionally, we believe that all donations should be refunded by GoFundMe to those who have contributed. People have not yet received their refunds. Your prompt attention and support in resolving this matter are greatly appreciated. You can reach us at [redacted]

I have been receiving emails notifying me that my charity has achieved its goal without any problem. However, when I attempt to log in using Facebook or my email, the system indicates that my account does not exist. I have tried to reset my account by requesting instructions via email, but I have not received any emails regarding how to reset it. The only emails I seem to be getting are notifications about my charity's progress. I have previously raised this issue but have not seen any resolution.

Recently, a friend of my late wife's eldest daughter created a GoFundMe page without my knowledge. She used photos of my two youngest children to elicit sympathy from loved ones, sharing inaccurate information to raise funds. As the father who takes care of and lives with them, I request the removal of any mention of my wife and children from this misleading campaign.

Hello, my name is Yanalec. Unfortunately, on March 10, we experienced a devastating fire that resulted in the loss of all our possessions. During the fire, my husband bravely rescued our dog, Gabbana, which was captured on video by someone and posted on YouTube. The video went viral, prompting my husband's sister to create a GoFundMe account to help us. However, due to unwarranted accusations, she closed the account prematurely. Some individuals expressed interest in donating but cannot locate the original account. We have asked my sister-in-law to reopen the account, but she is unsure how to do so. Is it possible for us to create a new account to accept donations?

Hello, I have been receiving emails from WePay requesting additional documents, despite changing my withdrawal method to an automatic transfer from my personal bank account. I have already attempted to submit two forms of identification and even tried using my mother's ID. After receiving an email confirming my withdrawal details, I believed the issue was resolved. However, I have just received another email stating that I must complete this step within 2 days or my WePay account will be disabled, with payments possibly refunded to my payers. Any assistance would be appreciated. The lack of a contact number makes it challenging to seek help, especially when the provided information is too general and not tailored to individual cases. Thank you.

I am trying to add a beneficiary on GoFundMe but I keep getting an error message saying "Beneficiary invite failed to send. Try again." I have reached out multiple times via email but have not received any response. The situation is time-sensitive since the withdrawal was cancelled initially, and they requested documents for identity verification. I uploaded the required documents, and now the withdrawal date is set for Dec 14th. I need to change the beneficiary to someone who can receive the funds and pass them on to the intended person as she does not have a bank account.

Page under Kat Hanley: **URGENT: EMERGENCY FUNDING NEEDED FOR EVICTION** Our family of 5, with a sick child battling cancer, is facing eviction if we don't submit $1,[redacted].88 to the apartment housing authority by 5pm today. We have the funds available but Go Fund Me shows a transfer delay until 12/14, jeopardizing our situation. We urgently need Go Fund Me to expedite the transfer today. Please reach out to me directly at [redacted]. This is a critical and time-sensitive matter.

I created a GoFundMe page to help with medical expenses during my prolonged illness. The first donation was $75, given anonymously. The second was $20 from Michelle Finlayson. When I checked the balance later, the donations seemed to have disappeared. I'm confused and concerned about where the money went. Any help would be appreciated. Thank you.

I haven't received the payment for my GoFundMe account yet, and it's been 5 days since the posted date. Can someone clarify the timing of when I can expect the funds to arrive? Also, I removed my mother-in-law as a team member due to suspicious behavior. Could you confirm if there are any other parties involved in this transaction? Your assistance in resolving this matter is greatly appreciated.