Frontier Airlines Customer Service Issues

Flight Confirmation: L9R34P I've had multiple time changes for my upcoming flight. Initially scheduled for May 14 at 5:15 am EST, I received emails with subsequent time adjustments. The latest update shows my flight at 10 pm EST with no options to modify it further. Despite booking a hotel for an arrival before 4pm on May 14, the current flight time doesn't align. I'm unable to access options to adjust the time online. Is there a solution to ensure I arrive as planned? Thank you.

My flight got changed without my knowledge. Now, the booking only shows one seat booked from Orlando to Cleveland and the other one from Cleveland to Florida is missing. I paid for both seats and need them both. The times were also changed; I wanted evening hours from Cleveland to Orlando. I need assistance to resolve this before my trip. Thank you for your help.

I am disappointed with my recent flight experience on [Airline Name]. While traveling on Flight [Flight Number] from [Departure City] to [Destination City] on [Date], I encountered rude and unprofessional staff at various points. The check-in staff member was impolite and unhelpful, setting a negative tone for my journey. During boarding, another staff member was dismissive towards passengers, displaying a lack of respect. Onboard, the cabin crew appeared disinterested and inattentive, providing poor customer service. The overall service fell short of industry standards, highlighting a need for staff training in customer service and hospitality. I urge [Airline Name] to investigate these incidents, identify and address the staff involved, enhance training programs, establish a feedback system, and offer compensation for the inconvenience. I trust that by addressing these issues promptly, the airline can improve its service quality and prevent similar experiences for future passengers. I anticipate a prompt and satisfactory resolution to my concerns and request acknowledgment of this complaint.

I am inquiring about a complex travel arrangement involving my two grandchildren, aged 5 and 14, traveling from Denver, CO, to San Juan, PR, with their mother. Then, they will return to Charlotte, NC, with either myself or my wife to meet their parents. The children's mother will be staying in Puerto Rico for a few days before flying alone to Denver to assist her husband in moving to Charlotte. After four to five weeks, the minors will return with either myself or my wife to Charlotte, where one of us will accompany them for a few days before returning alone to Puerto Rico. My issue lies in the booking process on the website. When I add two children to the booking, an extra adult is automatically included, resulting in higher fares for both the Denver-San Juan and Charlotte-San Juan flights. I am seeking assistance in securing reservations at the correct lower fares for this specific travel arrangement, where the children are accompanied by adults at all times but will transition between family members during the trip. Furthermore, I am curious if a parental affidavit is necessary to confirm that the minors are authorized to travel with either myself or my wife, rather than their parents, during the San Juan to Charlotte leg. Having written documentation would provide peace of mind before boarding the plane.

I need help adding a luggage charge to the card I used to purchase my ticket. I also need to confirm my reservation for May 31, [redacted], on the Denver to Las Vegas flight at 5:30 am. Can you also tell me the gate number? I wasn't aware that checking a bag wasn't included. I'm currently in Denver after driving here to support a friend having a heart transplant. He's in the hospital and his son has the car, leaving me stranded. My sister kindly bought me a ticket to visit her while I wait for my friend to recover. I'm low on funds after covering hotel expenses. Any assistance is appreciated. Thank you, Trudy T.

I was on a flight on June 1st, [redacted], Flight [redacted], seated in Row 30 A,B,C. Unfortunately, I seem to have lost both my driver's license and my Military I.D., belonging to Peggy VOGT. I realized it was missing when I was getting ready to board my connecting flight to Virginia. I've tried calling but haven't received any callbacks. I urgently need to know if my I.D. has been found as I need to fly back home. Your prompt assistance in this matter would be greatly appreciated. Thank you. Peggy Vogt.

I had a confirmed flight on Frontier from BWI to San Diego departing at 4 PM and arriving at 8:14 PM. Frontier altered my flight to depart at 2 PM, reaching at 10:50 PM, significantly extending my travel time and causing a late arrival. I am accompanied by two children. I have noticed two alternative flights that more closely align with my original booking and I am hoping to switch to one of these flights. Both flights depart from DCA instead of BWI, which is acceptable. One option leaves slightly after 1:30 PM from DCA, with an arrival time of 5:58 PM with a layover in Denver.

On February 21st, I bought a flight from Buffalo to Charlotte. During the purchase, a promotion appeared offering discounted tickets with a credit card application. When I got back to the computer after being kicked off, I proceeded with buying the ticket using my debit card. Unfortunately, I ended up being double-charged for this flight that includes a connection with United Airlines in Atlanta. The credit card linked to the promotion has arrived, and I noticed charges exceeding $[redacted] for the flight. It seems like an accidental double charge occurred for these flights.

I am Philip Stelling. I need to cancel a flight for my wife and me this coming week due to a death in the family. I would like to cancel my flight and am seeking a voucher for a future flight. I understand there is a significant charge for changing this flight, but currently, we are unable to afford such a fee, which is almost higher than the ticket cost. Is there any way to reduce or offset these cancellation fees? My ticket number is ECM[redacted]. Thank you for your assistance.

I am reaching out to inquire about the reimbursement process for the payment of my hand luggage, which I was charged for at Punta Cana Airport. This hand luggage was originally part of my travel from Puerto Rico to Punta Cana and should not have incurred an additional fee. Even though the airline provided a credit for the amount, I am not planning to travel and would prefer to have the funds refunded to the credit card that was initially charged. Kindly confirm the procedure to ensure the credit is returned to the card used for the payment. Thank you.

I arrived at the bag drop in Denver Airport without having checked in. The seat number on the check-in was incorrect, so I spoke with a bag drop staff member who took my ID and my bag without providing a check-in barcode or charging me $25. TSA informed me that I needed the check-in barcode, but when I tried to check in online, I encountered a website error. An attempt to re-email my flight details resulted in a different confirmation number. Even after reaching out to agent assistance, they mentioned that I was already checked in, but they couldn't generate a check-in barcode. Unfortunately, I missed my flight, and though I never checked in, a supervisor mentioned it was impossible that the bag drop staff completed the check-in without the $25 fee. I refuse to pay $[redacted] for a transfer and seek a refund to book an alternative flight.

I had a NONSTOP flight from Oklahoma to Las Vegas on June 13, but the airline changed it to include a layover in Colorado, resulting in a late-night arrival in Vegas, which is not feasible for me. I would like to switch my flight to June 15, leaving Oklahoma at 1:56 PM and arriving in Vegas at 2:46 PM NONSTOP. I already spoke to a representative who wanted to charge me for this change, but since the airline made the initial change, I believe I should not have to pay any fees.

I have attempted to reset my password six times now. I carefully enter the temporary password given, double-checked by family members, only to be told I entered it incorrectly. This has been going on for nearly a week, making it impossible to book a flight due to login issues. As a Business Analyst at a medical clinic in Rochester, Minnesota, dealing with website requirements, I find this system incredibly frustrating and flawed. I am unable to access my account to make a reservation without resolving this password problem. I am asking for the opportunity to speak with a representative to assist me in this matter. I assure you, despite my frustration, I am willing to remain calm to resolve this issue.

Subject: Request to Change Departure Date Hi there, I have a confirmed booking under the name Rena Shiles with the confirmation number TBISXP. I need to adjust my departure date from June 29th to June 28th for the same flight. My husband, who is active duty Army, has had surgery rescheduled to June 29th so we need to leave a day earlier. He is currently stationed in MD and I work in AZ. Since our situation is due to unforeseen medical circumstances, specifically my husband's surgery on June 30th, I kindly request to waive the change fee. I am able to provide proof of the surgery date, time, and location if needed. Thank you for understanding.

I booked a flight from Atlanta to Baltimore for a day-long medical appointment at Johns Hopkins on July 10, [redacted]. Originally scheduled for July 10, the appointment has been rescheduled to July 17. I need to change my flight to arrive on July 16 and depart on July 17 to accommodate the new appointment date. I can provide a letter from the doctor's office to confirm this change. My current reservation, with confirmation number LCVPNJ, needs to be moved to July 16-17 without any additional fees. Please reach out to me at [redacted] to assist with this adjustment. Thank you. - Harris A., PhD

Hello, could you please provide me with the telephone number of a Frontier Airlines supervisor at the Rochester NY airport? I used to work at Albany airport for Frontier and I am interested in part-time work on the ground crew. I am familiar with the job requirements. You can contact me via email at [redacted] or by phone at 1-[redacted]. My job at the school is ending soon for the summer. Thank you. - Peter D. Slaughter

I searched for a flight from Phoenix to Tampa, intending to fly on June 20th. Google displayed a price of $67, so I clicked through to book. However, after confirming the purchase, I discovered that the flight was actually scheduled for July 03. I need to change the date but the system is asking me to pay for a new seat and to check my bag again. I'm trying to avoid these extra fees since I just made the original booking 18 minutes ago. I've attempted to revisit the booking, call, and use the chat feature for help, but haven't found a solution yet. Any advice on how to proceed would be appreciated.

I had a flight booked for 4 passengers on Frontier Airlines from Denver to Orlando on August 6th at 10:20 am (Flight #[redacted]) with Confirmation # G9NIQC. However, the flight has been rescheduled to 5:48 am on the same day, which doesn't suit our plans. I see there are open seats for 4 passengers on a flight departing Denver for Orlando at 9:01 am on August 6th. I kindly request to have my reservation shifted to this flight. My name is Carroll Wyler. Thank you.

A month ago, I successfully changed my flight to the morning schedule, preparing everything to print it, but your system reverted it to the nighttime without notice. The reservation number is MCLRKJ. Due to this sudden change, I now face flying late at night, disrupting our family travel plans and requiring my children to stay up past midnight. It's crucial I secure an earlier flight to accommodate my kids' bedtime. Following this mix-up, I contacted Priceline and spoke with representatives to resolve this issue promptly.

During the check-in process for our flight F9 [redacted] from BDL to MCO on the 6th of November, [redacted], my wife, who has a disability, and our 14-year-old granddaughter experienced all the kiosk systems being offline. Consequently, they had to go to the airline service desk where an agent performed a manual check-in since they didn't have a smartphone with them. However, they were charged a $50 service fee for this. My wife, being elderly and with mobility issues, was not informed that she could have requested assistance from a manager to avoid the fee. This policy felt like elder abuse and caused unnecessary stress to a minor due to smartphone limitations. We are requesting a prompt resolution to this matter and a refund of the service fee. Our confirmation code for the flight is GYTR9M.