Frontier Airlines Customer Service Issues

Hello, Mr. Jonas Joseph, born on October 25, [redacted]. I purchased a ticket from Frontier Airlines on April 12, [redacted], for a flight from West Palm Beach, Florida to Trenton (TTN) departing at 6:19 pm and arriving at 8:58 pm. The flight was canceled on that day. The staff collected my details and assured me they would process the refund. I provided my email at [redacted] Until now, they haven't transferred the money to my account.

Cognigy Webchat Chat History Welcome aboard! 🛫 I'm Frontier's virtual assistant here to assist you. By proceeding, you acknowledge that personal information will be collected, and chat transcripts may be retained. Choose your language preference and select an option below for assistance. To speak with a representative, provide your details and click "Connect". Thank you for contacting Frontier Airlines. My name is Lorena. How may I assist you today? I recently booked a flight for my family, and we encountered an issue with a seat selection. I changed the seat but did not receive a refund for the price difference. Can you please assist with refunding the extra amount charged? Hello Lorena, I need help with a seat refund issue I encountered after booking flights for my family. I changed a wrongly assigned seat but was not refunded the price difference. Can you look into this matter for me, please? Unfortunately, seats and bags are non-refundable once purchased. I see the discrepancy in the seats but according to policy, I cannot process a refund for this. I am now looking at our reservation systems and see the seat discrepancy as well. However, I regret to inform you that the seat change issue is not refundable as per our company policy, not my personal decision. I am seeking a resolution to a seat selection refund concern following a recent booking. I changed a seat due to an error and incurred additional costs without a refund. Could you please review this and process the refund? I would like to request a refund for a seat selection discrepancy that occurred after booking flights for my family. I changed a wrongly assigned seat but did not receive a refund for the difference in price. Can you help with this issue, please? Could you please provide a number I can call to speak with a customer representative regarding this refund matter?

I missed my flight at 6:03 AM from Las Vegas to Phoenix because the shuttle service didn't show up. Despite my request, I didn't receive any wake-up calls. The hotel I stayed in placed a $[redacted] hold on my credit card, making it impossible for me to afford a taxi back to the airport. I urgently need to be re-booked on the next available flight to Phoenix due to my mother's health situation. She is in stage four cancer and recently entered hospice care. I am working on resolving the credit card hold issue, so I can return to the airport. I should have arrived in Phoenix last night, but my original flight was delayed, causing me to miss the connecting flight from Las Vegas to Phoenix.

Frontier Flight [redacted] from Vegas to Seattle on June 4th has been rescheduled multiple times, resulting in a significant loss of vacation time for us. The original departure at 4:30 pm has been moved to 6:30 am on the same day. We are confused about the reasons for these changes and would like to switch to a more suitable time that aligns with our initial booking schedule. We have attempted to reach out via phone to speak with a representative, but the online customer service seems to be lacking. Unfortunately, our itinerary does not include a confirmation number. Please reach out to us at [redacted]. Thank you, Cathy and Jim Matthew (traveling with Brannon and Jill Burnes)

My boyfriend and I were headed to Chicago, Illinois from Tampa, which was a crucial trip for us. When we stopped in Atlanta, our flight was delayed numerous times, and the departure times displayed were inaccurate. The airport was under construction, making it confusing to locate our gate E2. Despite asking for directions multiple times, we received conflicting information. After unsuccessfully searching for four hours, we were informed that our plane had already departed. Exhausted, hungry, and stressed, we haven't had a proper meal and are low on funds. This trip to visit family, including his terminally ill dad, is significant. Is there any possibility of us reaching Chicago without purchasing new tickets?

I had two flight reservations today with the booking code GYGR3M. Unfortunately, the flight got canceled, and I received a refund code. I'm looking to receive a refund from Frontier Airlines for my non-refundable hotel stay in Nashville, Tennessee, as well as for the two concert tickets we couldn't get reimbursed for since the concert at Nissan Stadium is on 5/19, which was the sole purpose of the trip. I have evidence of my hotel reservation and the concert tickets. How can this situation be resolved?

I made a booking with Frontier Airlines for my family of four, including two young children, traveling from Orlando, Florida, to Cleveland, Ohio for a funeral. Unfortunately, our connecting flight in Philadelphia was canceled while we were in the air, and we only received a $[redacted] voucher as compensation. Upon arrival in Philadelphia, I sought assistance from Frontier's customer support, but the staff member was unhelpful and unresponsive, just directing us to join a line of other frustrated passengers. Despite our efforts, we were left stranded with no alternative flight options and were forced to rent a car to make the 8-hour drive to Cleveland, incurring additional costs for gas, tolls, and fees totaling $[redacted]. I am deeply disappointed by the lack of support and the inconvenience caused by this experience. I am seeking a full refund for the flight as we had to make alternative arrangements due to Frontier's cancellation. I intend to share my negative experience widely and urge others to reconsider booking with Frontier Airlines in the future.

I need to modify my flight to return on May 30 instead of May 29. When I try to make changes on the website, it is adding an extra $[redacted] to the fare, which seems unreasonable since I initially paid $[redacted]. I have been attempting to reach a representative at Frontier Airlines for the past two hours without success. I am continuously directed to automated voicemails or unhelpful chat services. I am seeking assistance from an actual person to address this matter promptly. Thank you.

I found myself as the only white individual in a lengthy check-in queue, standing 5th from the desk when an employee approached me, insisting I leave the line to use the kiosk for a voucher, mentioning it was for my suitcase. I explained my luggage was prepaid and I just needed my boarding pass. Reluctantly, I moved to the kiosk only to return to the desk as per the worker's confusing instructions. She then informed me that my flight was canceled, leaving me emotionally drained from what felt like being racially profiled. I traveled for 2 hours unaware of any change, as my son had purchased the ticket. I am now considering legal action and informing the media about this disrespectful treatment. Your staff's lack of training and disrespect towards customers like me, a 68-year-old, has left me deeply offended and upset. I eagerly await your response regarding this upsetting incident that occurred on Friday at 3:10 pm.

Upon my arrival at Phoenix airport at 4:45 am on May 21, [redacted], to board my 6:00 am flight to Las Vegas, I faced a delay obtaining my boarding pass. Upon reaching the ticket counter, I was informed I had missed my flight despite it still being 18 minutes from departure. It is now 8:26 am, but there is no staff available to assist me. I urgently need to travel to Las Vegas today due to an emergency. I used points from the Hopper site to pay for this flight and expect a free reschedule as this delay was not my fault. Your immediate attention to this matter is greatly appreciated. Thank you, Ms. T.

I assisted in booking flights for Robert Moses and David Buchbinder. I am reaching out because they encountered unexpected charges for checked bags at the airport. They would like a refund for the fees paid and assurance that this will not happen on their return trip. Additionally, I recently booked a flight for my mother, Leslie Moses, from PBI to ISP on July 20th. Despite purchasing the top package, there were issues with her seat assignment and checked bag information. We had to repeatedly correct the errors on the website. She was not offered insurance, and we were directed to call a number which we did not do. I am concerned that her seat assignment and checked bag status may be affected. Kindly contact me at [redacted]. Thank you. - Shari Stalter

Subject: Reimbursement Request for Unexpected Flight Dear Customer Service, I am writing regarding my recent experience with Frontier Airlines. Due to a sudden change in my plans, I had to purchase another ticket with Spirit Airlines to return to Orlando promptly. This cost me $[redacted].00. I understand that issues can arise, but given the circumstances, I respectfully request reimbursement for this unexpected expense. While I appreciate the $35.00 refund and the $[redacted].00 voucher offered by Frontier, they do not fully cover the amount I had to spend out of pocket due to the maintenance problem and flight delay. As a loyal customer who has always had positive experiences with Frontier, I kindly ask for an additional $[redacted].00 voucher to offset my costs for future flights. I hope we can resolve this matter promptly. Please reach out to me via email with an update on the outcome of my request. Thank you for your attention to this matter. Sincerely, [Initials]

My name is Julio Cesar Vazquez Vega. On May 20, [redacted], I was traveling with you from Cleveland to Aguadilla, PR at 12:04 pm. Confirmation number U8GFTY. The flight was delayed three times, and when it was time to board, I was told there were no seats, causing me to miss flight #[redacted] to Orlando. As a result, I also missed my connecting flight from Orlando to Aguadilla. I requested a refund, received a voucher for that flight, and used it to purchase another flight from Cleveland to Orlando, which was also canceled and rescheduled from 7:30 pm to 9:30 pm with the same confirmation number. My luggage, with tag number [redacted], was already checked and paid for. Upon arrival in Orlando, I had to purchase another ticket to San Juan, with confirmation number B68E4Y, as there were no flights until the next day. It has been 3 days since I arrived in PR, and my luggage containing vital medication and personal items has not been found. I urgently need you to locate my luggage and have it delivered as I paid $63 for it. I have tried to reach out via phone and the unresponsive chat feature without success. I need my luggage returned promptly! Regrettably, I must say your service is subpar, and I refuse to travel with you again due to this terrible experience. WHERE IS MY LUGGAGE!!! Please contact me at [redacted] or [redacted] as soon as possible. Thank you.

I've been attempting to contact someone at Frontier all day. I wanted to add my grandchildren to my existing Frontier flight. I called Priceline, and the representative stated he couldn't add the kids to the booking. Unfortunately, he ended up canceling my flight with Frontier. I have been trying to reach someone at Priceline without success. Frontier's customer service information has not been helpful in this matter. I would appreciate it if someone could respond to me promptly.

I purchased a ticket with JetBlue for a flight from PR to the Dominican Republic on May 24, returning on May 28 with Frontier. Unfortunately, JetBlue canceled the outbound flight last minute without any suitable alternatives for my vacation dates. Consequently, we never left the island, making it impossible to use the return ticket with Frontier. As a result, I kindly request that Frontier consider reimbursing my expenses incurred due to this situation.

I am reaching out about an email I received regarding a flight disruption. Upon clicking the link, I was given options to change my flight, request a refund, or opt for a credit voucher. Since the available times for changing the flight did not suit me, I requested a refund. I received an email confirming the refund request, but then I was surprised to receive another email confirming a new booking automatically. I did not select this and canceled it promptly as I was under the impression my refund was being processed. However, upon canceling the new booking, I was informed that I would not receive a refund. I am in need of urgent assistance to resolve this matter.

I purchased a ticket from New Orleans to San Francisco for April 29th and received an email from you stating that the ticket was canceled. After contacting you, I was informed that I could fly on another Frontier flight that day if I paid an additional $75. I paid the extra amount but upon arriving at the airport, there was no Frontier flight. My son contacted you, and the first payment was refunded, but the second payment of $75 for the rescheduled flight was not refunded. I urgently request a refund of the $75.

I am having trouble logging into the Frontier Airline Mobile App. Today, I chatted with two different service representatives, but the issue remains unresolved. One representative mentioned clarifying the problem with my email but did not provide details on how it was fixed. They advised waiting for an hour or two before trying again, which I have done without success. I attempted to reset my password using my email address, [redacted], but did not receive the temporary password email. I am now looking for alternative ways to contact Frontier Airlines as this situation is becoming frustrating. I was assigned a GetHuman number and am expecting a call to discuss this matter. According to the GetHuman page, the support started on May 26th at 7:30pm, and it is currently 3:40pm. Should I wait approximately 3 hours and 50 minutes for the phone call?

Frontier Airlines made changes to my flight without explanation. After contacting their 24/7 chat service, I was left with no answers. This has led me to question my previous positive opinion of the airline. My upcoming flight, Number [redacted] on July 31st from TPA to CVG, with a return on August 11th from CVG to TPA, has been altered to one option without clarity on additional charges. My booking confirmation is IHWZ3U. Affordability was a key factor in choosing Frontier initially, and unexpected fees would be a significant burden. Can anyone provide assistance as I urgently need to travel for this trip.

Hello, I'm Debbie Elkaim. We have reservations from August 16, [redacted], to August 30, [redacted]. Unfortunately, I don’t have the confirmation number at the moment. Our flights are from Fort Lauderdale to Philadelphia on flight numbers [redacted] and [redacted]. I also need to add a suitcase and a carry-on. Due to being hearing and visually impaired, I require assistance with pre-boarding. Since we are on a fixed income and are seniors, any guidance on this matter will be greatly appreciated. Thank you.