FlipKart Customer Service Issues

I purchased a washing machine on April 20, [redacted], from Flipkart but did not receive any confirmation about my order. Since I needed it for my cousin's wedding, I assumed the order was not successful and placed a second order. To my surprise, both machines were delivered on April 23, [redacted]. It was only then that I realized I had unintentionally ordered two machines due to Flipkart's system error in not sending me the initial order confirmation. It is frustrating that Flipkart did not confirm the first order, leading to this situation. When I contacted customer service, they refused to accept the return of one of the washing machines. I am disappointed that Flipkart is not taking responsibility for their mistake and not assisting in resolving this issue.

I placed an order for a washing machine on April 20, [redacted], but I didn't receive any confirmation from Flipkart. Needing the machine for my cousin's wedding, and still not receiving any order confirmation, I placed the order again. Both machines arrived on April 23, [redacted]. It was only when my relatives mentioned two machines that I realized there had been a double order due to Flipkart's system glitch. It is frustrating that Flipkart didn't notify me about the initial order. When contacting customer service, they refuse to take back the extra machine. I find it disappointing that Flipkart doesn't have checks to prevent duplicate orders or confirm them with customers promptly. I'm dissatisfied with their refusal to assist, and I seek a resolution to this issue. My order number is OD[redacted][redacted]0.

I placed an order for a washing machine on April 20, [redacted], but did not receive any confirmation message from Flipkart. I needed the machine for my cousin's wedding, so I ordered it again due to the lack of confirmation. To my surprise, both machines were delivered on April 23, [redacted]. My relatives informed me that two machines had arrived, which made me realize the error. It seems to be a glitch in Flipkart's system since I received no message for the first order. When I contacted customer service, they refused to accept the return of one washing machine. It is disappointing that Flipkart did not confirm the order with me before delivery, leading to this situation. I seek a resolution to this problem.订单号: -OD[redacted][redacted]0, 我的电话号码[redacted], 名字Pradeep Kumar

I received a package that was not intended for me, mistakenly delivered to my address. The package contained a red self-designed semi-stitched lehenga and choli oexty. The tracking number for this package is EMPC[redacted]. It was delivered to: ABHI KATYAL C104, VENUS APARTMENT OPP SAINIK VIHAR, PITAM PURA DELHI [redacted] After checking with my relatives, none of them claim to have sent it. I am eager to find out the sender's name as there seems to have been a mix-up, although the sizes in the package match our preferences. The last four digits of the sender's mobile number are [redacted]. Thank you for any assistance in resolving this matter.

Respected Sir/Madam, I have previously informed you that my product is defective and no repair has been done so far. Therefore, I request your assistance in this matter. I would like to bring to your attention that my wife, S.S., purchased a 50-inch Android TV with her phone number [redacted]. The TV is not working, so please help us get it fixed. Any complaints regarding a product bought through you can be addressed by you. Specifically, the TV is not functioning and no repair has been provided. It has been a long time, and despite repeated reminders, no action has been taken. I urge you to address this complaint, repair my Android TV, and then proceed with the fitting. Too much time has passed, and the consumer is facing inconvenience during this delay. Therefore, please send your engineer today to fix the TV. For now, you can contact me on the following numbers: [redacted] or [redacted].

I would like to report my complaint with complaint ID IN[redacted][redacted]. My account has been blocked for two years, and I was not aware of this action. I have spoken to your customer service, who claimed that I have canceled several orders. I assure you that I did not cancel any orders as my account is managed by my brother. I take responsibility for any misunderstandings. This is my personal contact number, and I kindly request you to review my account, which I have been managing correctly. I do not have another contact number, and I prefer not to change it. Please consider unblocking my account.

Could you provide information on the Dtech Creative SB410 24-bit sound card? I am interested in its authenticity and condition as it is an older model. If there are any issues post-purchase, I would like to know how FLIPKART can assist. I have attempted to contact Flipkart's customer care at ([redacted]) 4[redacted] yesterday and today, but the IVR system keeps stating that the line is busy. It is concerning that a major e-commerce platform like Flipkart struggles with such poor customer service. I hope to receive a response regarding this matter.

The delivery executive did not answer my calls and provided incorrect update three times. I am frustrated as the delivery boy did not come to my address, didn't respond to my calls, and falsely reported a product mismatch. This behavior is unacceptable, and I urge Ekart to educate their delivery staff to answer calls promptly and serve customers accurately. The incorrect updates are disappointing, and I hope this issue is addressed to improve the delivery service.

Dear Customer Service, I am reaching out regarding a purchase I made on your website last year. On May 14, [redacted], I bought a Neckband and received an order confirmation email. However, upon checking my purchase history recently, I noticed the order is not listed. I am contacting you because the Neckband has developed a fault and I need to claim warranty. Unfortunately, I cannot locate the invoice needed for the warranty claim. Could you please investigate this issue and provide me with a copy of the invoice at your earliest convenience? I apologize for the delay in bringing this to your attention, as I just discovered the missing order in my history. Attached is a copy of the printed invoice I received last year with the product for your reference. Let me know if you need any additional information or documentation. Thank you for your help in resolving this matter promptly. Best regards, Prabhakar Bhabhor

Hello Flipkart, I am facing issues while trying to register an account on Flipkart. When I attempt to log in using my phone number, it says I am already logged in and asks for a password, even though I have not used this number for three years. I am unable to proceed and log in successfully. The customer care number provided is not working, and the alternative number instructs me to go to my orders and register a complaint. However, since I cannot log in, I am unable to follow this process. Please provide me with a solution promptly. Thank you, Mohan Sai

I purchased a mobile on September 27, [redacted] for the price of [redacted]/-, but the order was cancelled and I am still waiting for my refund. The order ID is OD[redacted][redacted]0. I have reached out to my bank regarding this issue, and they have requested more information to assist me in the refund process. The bank mentioned that as of now, they have not received the refund amount from FLIPKART PAYMENTS. They have asked for the original transaction amount and date, as well as any dispute request related to the transaction. I need to provide this information to the bank promptly to initiate the refund process.

Dear Sir, We are very disappointed with the delivery services and customer care responses provided by Flipkart. For the past 10 days, we have been following up with the team, and despite assurances for a delivery on April 30, [redacted], the date was changed to May 6, [redacted]. This inconsistency is evident from the tracking status from April 29 to May 1, stating that the shipment has not arrived from Ludhiana to Binola. We urge you to address this issue promptly as our trust in Flipkart's services has been shaken. We are currently reconsidering using the Flipkart app for future purchases, and this decision applies to all our family members and relatives as well.

Query -1: I have purchased a Thomson company's 50-inch Android TV through Flipkart. Did I make a mistake by buying this Android TV? Query -2: When did I receive this 50-inch Android TV on 23/03/[redacted]? Query -3: The technician also tried to operate the TV, but it didn't work. Query -4: Does the company that sends the TV deceive consumers? Lastly, I want to ask if this TV has not been replaced to date. All numbers are closed and it's difficult to contact customer care. In case of such mistakes and no solutions, the consumer usually goes to consumer court, but first tries to resolve the issue with the company.

I purchased a Vivo V27 phone on April 27th and have been experiencing multiple issues since then. Firstly, the battery drains even when not in use. Secondly, the phone overheats during video calls. Lastly, I encounter a blank screen when trying to open messages during a call. Despite reaching out daily to request a return or exchange, I have been directed to the service center instead of being helped. I believe that since I bought the phone from Flipkart and they offer a 7-day return policy, I should be able to return or exchange it without any hassle. However, I am struggling to request a return online due to technical difficulties on the website. I fear that if my issue is not resolved soon, I may miss the return window. I hope to have a resolution before the return policy expires. Thank you.

I attempted to order shoes on Flipkart and chose cash on delivery as the payment option. However, during checkout, I was asked to pay half of the amount in advance. I proceeded to pay half using Google Pay, but accidentally closed the tab before the transaction was completed. As a result, the payment wasn't processed, but the money was deducted from my account. I am seeking a refund for this issue.

I placed an order for "mars by GHC Himalayan Shilajit capsule" on Flipkart on 30 March [redacted] and made the payment. The delivery was supposed to be on 4 April, but I haven't received it, and the application now shows it as delivered. I contacted customer care, and they mentioned that my issue would be resolved by 20 April, but it hasn't been resolved yet. They keep giving me new dates without delivering the product. A customer care representative from Flipkart suggested filing an F.I.R. I am very distressed. Please assist me. Order number OD[redacted][redacted]0. Best, R.S. Tewary

I purchased a television from Flipkart in [redacted] with a full 3-year warranty. Unfortunately, the TV stopped working, so we contacted Flipkart's partner Jeeves for repairs under the protection plan. However, during the repair process, the TV was damaged, resulting in cracks. I informed Flipkart about the issue, and initially, they agreed to replace it. Then, after two weeks, they said they would issue a refund. Now, they have canceled the refund and are not responding to my calls or emails. I have all the correspondence as proof. I am seeking resolution and would appreciate a call on my alternate number at [redacted]. My order ID is OD[redacted][redacted]0.

I purchased a lint remover and was supposed to receive two items but only got one. I requested a return and refund, which was unexpectedly canceled. I am disappointed as the seller did not fulfill the order properly. I am determined to return the product and receive a refund. I would appreciate it if someone could call me after 1 pm to assist with this matter. I hope to return the item promptly and receive the refund owed to me. This experience reflects poorly on the seller and affects the reputation of Flipcart, which is concerning.

I need assistance regarding recent issues with Flipkart. 1. The customer care number 1[redacted] is not operational. 2. The alternative customer care number [redacted] [redacted] states "WE'RE NO LONGER AVAILABLE IN THIS NUMBER." 3. The Flipkart chatbot is unresponsive after a few questions. 4. The Flipkart return page has been malfunctioning for the past 3 days. Upon entering all required details and the OTP, an error message appears: "Ooops! Something went wrong, please try again later." I need to return incorrectly delivered items, but without access to Flipkart's customer care, my return period is coming to an end. Your help would be appreciated.

I recently purchased a Blue Star Excella 6 L RO + UV + UF Water Purifier from Flipkart with Order ID - OD[redacted][redacted]0. However, I encountered some issues with the product and needed to process a return. The service experience was disappointing as the technician visits got delayed multiple times, and after a month, they finally picked up the product. I was expecting the refund to be processed within a week or two, but it has not reflected in my original payment method. Despite contacting customer service, they claim the refund was issued, but I have not seen it in my bank statements for both debit and credit cards. When I inquired about a reference ID, I was told it couldn't be provided for privacy reasons. This entire experience has been frustrating, with delayed pick-ups and missing refunds. I hope to get this matter resolved promptly.