FlipKart Customer Service Issues

Dear Sir/Madam, I recently made a purchase on Flipkart using the Flipkart Pay Later Option. The purchase date was in January [redacted], with a due date of 5th February [redacted], and the amount due is Rs. [redacted]. Although I received the statement via email, I am facing issues logging into my account as I have lost the registered mobile number. I am eager to settle the payment but I am struggling to do so without access to my account. I am willing to make the payment if Flipkart can provide an alternative option such as an account number and IFSC code to deposit the amount directly. It is concerning that the payment is now 74 days overdue and that legal action might be taken by Flipkart. I did not anticipate this level of customer service. I urgently seek guidance to resolve this matter. Thank you for your assistance. Sincerely, [Initials]

I ordered an item and made the payment. The app shows the product location as Ongole scan until May 6th, but it hasn't been updated since then, which is causing me concern. I contacted the delivery agent, who informed me that the delivery station is closed for two weeks, and my order will only reach me after that period. The last delivery date was supposed to be May 9th. I would appreciate your assistance in ensuring that my product reaches me, as I have already made the payment. Thank you for your help.

Dear Customer Service, I would like to bring to your attention the issues I have faced with my recent order OD[redacted][redacted]0 (Solanky Indi Embroidered Kurta, Trouser/Pant & Dupatta Set) which cost Rs [redacted] and was delivered on April 11, [redacted]. The material I received is of poor quality and does not match the color of the fabric shown in the photo posted by the seller, which appears to be edited. When I requested a refund, the delivery person declined to pick it up due to a missing price tag, even though the material did not have one. Upon requesting a replacement, the new material also arrived without a price tag and was of low quality. Despite numerous calls to customer support over the past month for a refund, the logistic department keeps canceling the pick-up. Customer service now states that it's beyond the return period and can't assist further, despite my ongoing efforts to seek a resolution. I kindly ask for your intervention in resolving this matter promptly. Thank you. Sincerely, Anirban

Subject: Urgent Attention Required Regarding Incorrect Product Delivery To the Customer Service Team at Flipkart Internet Private Limited, Bengaluru - [redacted] Dear Sir/Madam, I am writing to address the issue of receiving the wrong product after placing an order on your platform. On April 25, [redacted], I ordered a pair of dark grey shorts with order number [OD[redacted][redacted]0]. However, I received blue shorts instead. I promptly requested a return on the same day, raising the issue four times. Despite my efforts to communicate with Flipkart regarding the incorrect delivery, there has been a lack of response in arranging the return and refund process. This situation has caused me significant stress and financial inconvenience. As a customer, I trust that Flipkart will ensure accurate deliveries and promptly handle any discrepancies that may occur. The delay and oversight in addressing this matter have been disappointing and frustrating. I urge Flipkart to take immediate action to facilitate the return of the product and process the refund. Failure to do so may result in legal action to recover the damages incurred. I am prepared to escalate this matter if necessary. Please treat this as a final warning and respond promptly to resolve this issue. Thank you for your attention to this matter. Sincerely, K.U.

My mobile number and Flipkart account have been hacked. I lost Rs.65,[redacted] from my mobile banking. I received messages regarding a Flipkart Pay application that I did not apply for. Please block my account. I cannot reach customer care. Please contact me and take necessary action. Thank you. Regards, Thomas Babu.

I purchased an American Tourister bag from Flipcart on April 27th, and it was delivered to me by April 30th. Since then, I have been trying to exchange it. My order ID is OD[redacted][redacted]0. Today, when I contacted Flipcart's customer care, two representatives asked me to send them money immediately. They even made a threatening remark suggesting I should consume poison if I refused. This behavior is unacceptable from a reputable company like Flipcart. I am very disappointed with this experience and will be sharing it on social media. Flipcart has been my go-to retailer, and this incident has left me frustrated.

Subject: Issue with Order Delivery - Requesting Resolution Hello Team, I am reaching out regarding my recent order of a mobile phone from Flipkart. Unfortunately, I received the package empty last month. I immediately filed a complaint with customer service, and despite being given multiple promised dates for resolution, I have not seen any progress. Recently, a customer service representative informed me that they are unable to assist further, stating they are a middle man and not a service provider. This response is quite different from my past experiences with Flipkart over the last decade. I believe I have promptly reported the issue, and I would appreciate a swift resolution to maintain my trust in Flipkart. Thank you, Avinash C.

I am having trouble logging into my account using only my phone number and the email address not linked to my account. My phone number is [redacted]. My account has been blocked for 10 days now. Despite multiple attempts to contact Flipkart customer service, my issue remains unresolved. On May 3rd, I received a non-returnable order that was not the product I had originally ordered. When I contacted Flipkart to return the incorrect item and receive a refund, they immediately blocked my account. I kindly request that my account be unblocked promptly.

Team, I would like to inform you that I ordered a mobile phone from Flipkart last month, but the item I received was empty. I lodged a complaint the next day, and despite being given multiple dates by customer service, no resolution has been provided. The customer service representative informed me that they are only a middleman and cannot take any action in this matter. I have been a loyal customer of Flipkart for ten years and have never encountered such an issue before. If I promptly reported the problem with my order, shouldn't the responsibility be on your end? Please address this matter promptly to maintain customer trust in Flipkart. Order ID: OD[redacted][redacted]0 Thank you, Avinash C.

Subject: Assistance Needed: Accessing My Flipkart Account without Phone Number Dear Flipkart Support Team, I hope you are doing well. I am reaching out to seek your help in recovering my Flipkart account since I can no longer access the registered phone number. Regrettably, I no longer have the phone number linked to my Flipkart account, preventing me from logging in, managing my account, or making purchases. I request your assistance in updating my account with a new phone number and am prepared to provide any required documentation for identity verification. Here are my account details: Registered Email Address: [Your registered email address] Previous Phone Number: [Lost phone number] Alternate Email Address: [If applicable] I would appreciate your guidance on necessary steps or documentation needed to regain account access. I apologize for any inconvenience and am willing to cooperate to restore my account. Your timely help is highly valued. Thank you for your understanding and anticipated assistance. Best regards, [Bhupesh Kumar]

I want to return the items ordered from Flipkart, but my request is not going through because I am not receiving the OTP. I have been trying since the 13th when the products arrived, but no action has been taken. These products are from Kuber Industries. The previous number provided is inactive, and my current number is [redacted]. Please arrange to send the OTP to this number. Thank you.

I placed an order for a MILTON PRUDENT-[redacted] Thermo Steel Hot & Cold Water Bottle [redacted] ml Flask in Blue on May 8, [redacted], and received it on May 11, [redacted], around 8:10 pm. However, the item I got was different in size, color, quality, and price. It had a price tag of [redacted] INR, not [redacted] INR as I paid. Despite trying to request a replacement through the Flipkart app, I kept getting an error message asking me to try again later. I reached out to Flipkart customer care but have not received a response in 6 days. Even after sharing a video of the incorrect product, they rejected my return or replacement request. Getting a low-cost product with the wrong price tag is disappointing and not the level of service one expects. #Flipkart #CustomerService #ProductQuality #WrongProduct

Dear Sir, I recently purchased a POCOX5 mobile from Flipkart on the 10th of this month. I am disappointed with the product and wish to return it within the 7-day return policy. I have been contacting the customer service center several times, but they have been unable to assist me. Today is the 8th day, and I still have not received a proper response. I would like the item to be returned, and the refund to be processed immediately. The mobile is brand new, but it does not meet the specifications as advertised, and I would like to exchange it for a different model. The delay in the return process is due to the lack of response from Flipkart. I am a regular customer, and my history can confirm this. Yours faithfully, Rajesh Sanaboina

I purchased a Pigeon Rapido Cute Induction Cooktop from Flipkart on May 9, [redacted]. When the package arrived on May 12, [redacted], I discovered that an item was missing. I initiated a return request and responded to Flipkart's verification email, providing my personal documents such as Aadhar card and driving license. Despite raising the return request seven times, I was informed after seven days that I could not get a refund as I exceeded the 7-day replacement policy. I kindly ask for a refund of $[redacted].

A few months ago, I created a Flipkart account using my mobile number. Unfortunately, I lost my phone and the number associated with it. The issue I'm facing now is that when I try to update my new mobile number, the OTP is being sent to both the old and new numbers. I can receive the OTP on the new number, but since I no longer have access to the old number, I can't enter that OTP to update my mobile number. This is preventing me from changing my mobile number on Flipkart. Any advice on how to resolve this would be greatly appreciated. Thank you!

Dear Sir, I recently ordered a product, but I am not satisfied with it and tried to cancel it. However, I encountered an issue where I used two phone numbers and unintentionally placed the order using one of them. When I attempted to cancel, I received an error message. Subsequently, I logged out and tried logging in again, but the SIM card associated with that number is now corrupted. When I attempt to log in, it prompts for an OTP, which I am unable to receive. I am unsure how to proceed, and I kindly request your support.

Subject: Urgent Issue with My Flipkart Account Dear Support Team, I am reaching out regarding a concerning incident that occurred on June 1, [redacted]. I received an OTP from Flipkart at 02:00 PM, informing me that my order had been canceled. Subsequently, I received a phone call from an individual claiming to be from Flipkart, who requested the OTP. Unfortunately, under pressure, I shared the OTP. As a result, I am now unable to access my Flipkart account. I was shocked to receive an SMS stating that the phone number associated with my account had been changed to [redacted], which is not my number. Additionally, my email address has been updated to a different one without my knowledge. I immediately contacted Flipkart customer care to report this issue, and they informed me that unauthorized purchases have been made using my account. This situation has caused me a great deal of distress, and I urgently request your intervention to address and resolve this matter. Please find attached the SMS I received for your reference. Thank you for your prompt assistance. Sincerely, Shahana A. S.

I am disappointed with the poor service I have received. I recently ordered the Big Muscles Real Mass Protein Powder with the Order ID - OD[redacted][redacted]0. The product I received has an expiry date of Best Before 9-[redacted] and was manufactured in March [redacted]. As a health-conscious customer, I cannot compromise on the quality and freshness of my health supplements. I understand that your legal disclaimer advises customers to check product labels carefully before consumption. However, I received a product that is nearly 1.25 years old, with a near expiry date. When I contacted customer care regarding this issue, I was informed that the item is non-returnable, which is unacceptable given the circumstances. I urge you to address this matter promptly by arranging for the return of the outdated product and sending me a replacement with the latest manufacturing date. If this matter is not resolved satisfactorily, I will have no choice but to escalate my complaint to the consumer court and the health department.

I purchased a smart boat watch from Flipkart, but it is not functioning correctly. It is not holding a charge and has voice-related issues. I returned the item within the specified time frame, but I have not received a replacement or a refund. I am disappointed to learn that my return request has been rejected. I find this situation to be deceitful. I am a member of the Indian Armed Forces. Please address my issue promptly. Thank you. Sachin C.

I'm Pritam Chakraborty. I recently received my order of the Poco M4 5G mobile, but unfortunately, the charger cable is faulty and the wrong charger was provided. Additionally, the mobile has significant lagging problems. Upon attempting to return the product on Flipkart and providing all necessary details, my return request was denied. I have been facing these issues since receiving the product. I would like to return it promptly. Thank you.