FlipKart Customer Service Issues

Dear Sir, I am experiencing a problem with an order that I did not place. I recently received a Cash On Delivery order from Flipkart without my knowledge, and upon payment, I discovered that the item was not something I purchased. Unfortunately, the order section does not provide an option for return as the item was not ordered by me. It's a T-Shirt that I have no use for, and I am unable to find a customer care number for Flipkart. I am uncertain about what to do with this item.

Name: Aamin Khan Address: Bareilly, Uttar Pradesh, [redacted] Email: aaminkhan07300gmail.com Phone: [redacted] Date: 06/06/[redacted] Subject: Appeal regarding recent experience on Flipkart Dear Customer Support, I am reaching out regarding an issue I encountered on Flipkart during a recent transaction. As a long-time loyal customer, I value the service provided by Flipkart and have always had positive experiences until this incident. I recently faced an issue with the address filling form on the platform, where I believe there should be an option for us to leave a message in the address section. This unexpected problem has affected my confidence in Flipkart, and I am hopeful that it can be resolved promptly to restore my trust in the platform's dedication to customer satisfaction. Outlined below are the details related to the problem, its impact on my shopping experience, and the resolution I am seeking: 1. Description of the issue: [Provide specific details about the problem, including order information and interactions with customer support.] 2. Impact on me as a customer: [Explain how this issue has disrupted your shopping experience and any resulting inconveniences.] 3. Desired resolution: [Specify the outcome you are seeking, such as a refund, replacement, or clarification.] I believe in Flipkart's commitment to its customers and the quality of service provided. I appreciate your attention to this matter and look forward to a swift resolution that will reaffirm my trust in Flipkart as a reliable platform for online shopping. Thank you for your understanding and prompt assistance in resolving this issue. Sincerely, Aamin Khan --- Please personalize the details according to your situation, ensuring clarity and politeness in your communication.

I purchased a OnePlus 9 Phone from flipkart but encountered a heating issue. I requested a return, which was not accepted. Instead, I was offered a technician visit. On 21st April, technician Amit Gupta visited, checked the phone, and said I would receive a call from the company to discuss the problem and process my refund. The technician took my phone but no call came from the company, and I cannot reach the technician's number. The company had provided the technician visit message initially. Now, neither the company nor the technician is offering any assistance or providing any details. Given the continuous delays, I am not getting any resolution. I am very distressed. Please assist me.

I am writing from New Delhi to share my experience purchasing a Samsung AC (1.5 TON) from FLIPKART using Order ID OD[redacted][redacted]0 on 16.03.[redacted]. I opted for a two-year extended warranty through M/s Jeeves also courtesy of Flipkart. Unfortunately, after my AC stopped working suddenly on 10 May [redacted], I faced significant delays in the repair process initiated with M/s Jeeves. Despite multiple attempts, the service engineer only assessed the issue on 13.05.[redacted] and promised a quick repair, but with ongoing delays and parts replacements, my AC remains dysfunctional for over a month now. As a loyal customer, I urge Flipkart to assist in expediting the resolution of this matter with M/s Jeeves to restore my AC promptly. Thank you. - Arvind Kuksal

I received a different product from what I ordered on Flipkart. The item I got is the wrong one and it's damaged. The person supposed to pick it up doesn't want to take it back because it's not the correct product. I'm in touch with customer service, but if they insist on not refunding or replacing it, I'd like Flipkart to issue a refund. As a customer, I hope this can be resolved properly. Thank you.

Dear Flipkart Team, I am writing this email to express my frustration regarding a return and refund issue with an order I placed on 16th March. I received an Indo Era Women Kurta and Palazzo Set but encountered size issues and promptly requested a return. Despite the pickup person collecting the item, I later received a message about a product mismatch, leading to confusion and a lack of resolution. I have been diligently following up on this matter since 26th March. However, the one-sided investigation and lack of communication have caused inconvenience and frustration. I expect a thorough investigation, resolution of the return process, and either retrieval of the product or a refund. I also request action be taken against the delivery person involved. I believe in Flipkart's commitment to customer satisfaction and hope for a prompt and satisfactory resolution. Regular updates and a clear timeline for resolution would be appreciated. Thank you for your attention. Regards

I recently made a cash on delivery purchase on Flipkart. When the delivery arrived, I paid the amount and asked for the change. The delivery person mentioned he didn't have change and asked for my GPay number. He claimed to have sent the money, but I have yet to receive it. I tried contacting him on his landline multiple times, but it's always engaged, and he seems to be out of station. I am unsure how to retrieve the balance amount or reach the delivery person. The E-Kart Delivery contact number is [redacted]8.

I have encountered several problems with my recent orders from Flipkart. Initially, my payment was deducted, but the order was cancelled without a refund being issued. After requesting a replacement, I received an incorrect and damaged item. Despite asking for a refund, my request was denied. As a loyal customer, I am extremely disappointed by this experience. I have already emailed Flipkart with all the necessary details, but I have not received a response. I am seeking a resolution to this matter as the losses I have incurred are becoming too much to bear.

I received my delivery on the 7th but returned it on the same day. I scheduled a pickup for the 10th but it never happened, and it was automatically canceled. Even when I tried to return the item on the 10th and 12th, no pickups were made. The delivery boy claims there are scratches on the product, but I disagree. He is not communicating properly and refuses to take the delivery. I am very distressed. I have complained to the help center, but there has been no resolution. The same delivery boy keeps coming, and I am not satisfied with how he speaks to me. Please advise on how I can return the product and get my refund as soon as possible.

I bought a cooler from Flipkart for a single room, but it doesn't cool even half of my room as per the specifications listed on the site. I want to return the product. I've tried contacting both the brand (Bajaj) and Flipkart multiple times, but haven't received a resolution. I usually trust Flipkart for their good service, but this time I'm concerned about the money I spent on this purchase. Please provide a resolution as soon as possible.

I am frustrated with the subpar customer service of this supposedly reputable company. I am currently locked out of my account and unable to access it without providing sensitive government documents. Even after submitting the required documentation, I am unable to reach the customer support team for assistance. This entire system is inefficient and unhelpful for a company that has been running for so many years. All I want is access to my account restored promptly.

I am reaching out to address a troubling incident with a recent purchase from Flipkart that has left me feeling deceived and dissatisfied. After buying a laptop, I suspected fraudulent behavior from a seller on your platform. The laptop I received on May 15, [redacted], did not match the one I ordered. The model provided was an HP Ryzen 3 Dual core laptop from the 3rd generation, not the 5th generation Quad core model as listed. The misrepresentation continued when the laptop lacked specified details on the box and device, casting doubts on its authenticity. To compound the issue, the bill contained incorrect information that did not align with the product received. Adding insult to injury, I found that the laptop's warranty had expired six months prior, according to HP's official website. Despite repeated attempts, the return process was needlessly complicated. Finally, after much effort, the return was approved, but no one showed up to collect the laptop on the rescheduled day. After leaving the issue unresolved for a week, the return request was arbitrarily closed. I am now left with the wrong laptop and a loss of over 27,[redacted] rupees. I urge for the prompt reopening of my case for a resolution.

Dear Team, I am contacting you after multiple attempts through calls and emails have not been successful. It appears that our request has been overlooked. Regrettably, we have spent our hard-earned money on your customer service calls, with no resolution in sight. Our request is simple - we need to return the Safari suitcase we recently purchased due to quality issues. Although we were informed that someone would pick it up, no one has shown. This has occurred repeatedly, as evidenced by videos and call recordings. Despite Flipkart's reputation for a no-questions-asked return policy, the service provided has been lacking. Please take prompt action, compensate for the inconvenience and delays, and issue a full refund without further delay. Regards, R. Agarwal [redacted] Order placed under contact number: [redacted] Ordered using inactive registered number: [redacted] Order ID: OD[redacted][redacted]0

Dear Sir, I, Ravi Kapoor, purchased a Samsung mobile F54 5G through your Flipkart app. My mobile number is [redacted]. Upon receiving the product, I noticed that the quality was subpar, especially the unclear camera quality. I initiated a replacement, only to have the same issue with the new product. I then proceeded with a return and refund request. Unfortunately, your customer care team canceled the process without my consent. Despite my attempts to contact them, my concerns were not addressed, and the process was terminated. I kindly request your assistance in resolving this matter promptly by issuing a refund. Thank you for your attention to this issue. Sincerely, Ravi Kapoor

I recently purchased the cosrx advanced snail 96 Mucin from Flipkart. Unfortunately, the product I received turned out to be a fake. I realized this when I compared it to the product listed on the company's website. The one I received came in a glass bottle, while the original is supposed to be in a plastic bottle. Additionally, the trademark and label didn't match the authentic product. After checking other customer reviews, it seems like I'm not the only one who has been misled by this. I'm now looking to return the item for a refund, but it appears that the order is non-refundable.

Dear Flipkart Customer Support Team, I am reaching out to address the unresolved issue with our recent order. Despite following the procedure for reporting a damaged product, we await the promised gift card compensation without success. Our order [OrderID: [redacted][redacted]0] arrived damaged on 18 June. After contacting support, we were assured a gift card of Rs 6,[redacted], to be credited within 24-48 hours. However, it has been over a week with no gift card or resolution in sight. We trusted Flipkart to handle this promptly, given our loyalty and the damaged product we paid for. Your reputation for service drew us in, but the lack of assistance now disappoints. Kindly address this promptly, delivering the promised gift card and providing updates until resolved. Our trust in Flipkart's customer service awaits restoration. Aniket

I am disappointed with Flipkart's customer service. Their helpline numbers are no longer available, and the chatbot is unhelpful and lacking intelligence. I have two recent orders that I need to return due to false advertising, one of which feels like a blatant scam. The chatbot is not allowing me to return either. One order was supposed to be a combo of two cosmetic products, but I only received one poorly packaged item. The other product was supposed to contain Hyaluronic Acid as per the description, but it does not mention it on the bottle.

Subject: Unresolved Issue with Recent Order [OrderID: [redacted][redacted]0] Dear Flipkart Customer Support Team, I am writing to express my dissatisfaction with the unresolved issue regarding our recent order. Upon receiving the damaged product on 18June, we followed the necessary steps to report the issue and were promised a Rs 6,[redacted] gift card compensation. Despite multiple attempts to seek clarification, we have not received the promised compensation. We are disappointed by the lack of response and failure to deliver on the compensation, leading to a loss of faith in Flipkart's customer service. We urge for immediate assistance and a swift resolution, including the delivery of the gift card as initially promised. Regular updates on our case's progress would be appreciated. Please address this matter promptly to restore our confidence in Flipkart's commitment to customer satisfaction. Sincerely, Aniket T. Registered Email-Id: [redacted] Registered Mobile No: [redacted]

Subject: Issue with Order OD[redacted][redacted]0 - Woodland Slip-on Sneakers Dear Flipkart Team, I am writing to address a concerning issue regarding my recent order of Woodland slip-on sneakers with Order No. OD[redacted][redacted]0 placed on June 23, [redacted]. Upon receiving the delivery on June 29, [redacted], I discovered that I had received a duplicate product - the King brand instead of the Woodland shoes I had ordered, in the incorrect size. I promptly contacted the delivery agent to arrange a return, but encountered difficulties due to the open box delivery system, which I was not previously aware of. Despite my attempts to return the item for the wrong size, I was unable to do so because it was erroneously categorized as an open case delivery. The situation escalated as I tried to register a complaint against the wrong/duplicate product, only to face challenges due to the delivery method. Despite reaching out to customer care multiple times and being promised a refund or exchange, my requests have been repeatedly denied. I am now left feeling frustrated and deceived by this experience, especially considering the reputation and trustworthiness associated with Flipkart. I sincerely urge the management team to address this matter promptly and take necessary actions to uphold the integrity of your brand. I have attached images of the received product for your review and investigation. Thank you for your attention to this matter. Warm regards, A.M.

I'm Vinod. I purchased a wooden wardrobe for [redacted] Indian Rupees on June 3, [redacted]. It was delivered on June 7, [redacted], but unfortunately, it arrived damaged. I requested a return on the same day it was delivered. The delivery person came to pick up the product on June 15, but I haven't received any tracking updates since then. Despite numerous conversations with Flipkart customer service, the issue remains unresolved. Multiple support representatives have been involved, but no solution has been provided. Today's date is June 9th.