FlipKart Customer Service Issues

I had a courier scheduled for delivery from Flipkart that I missed due to not being home when the courier executive arrived. I arranged for Dinesh to receive it on my behalf, and I got a confirmation #[redacted]-Achit Yadav after paying ₹[redacted]. However, the Ekart executive did not deliver the parcel to Dinesh and left. Despite multiple calls, the executive reassured me of the pending delivery but failed to do so. I am concerned about the status of my delivery and would appreciate it if someone could follow up on when it will be delivered. My Flipkart order ID is OD [redacted][redacted]0. Your attention to this matter would be greatly appreciated. Thank you.

I have been dealing with an issue from three years ago, back in November [redacted]. I made a purchase of clothes from Flipkart using the pay later option totaling around [redacted]. However, the clothes were the wrong size, so I initiated a return. Despite my attempts, they never sent a delivery person. They started demanding payment for the pay later option, which I refused as the issue persisted. Eventually, my account was blocked, and due to the lockdown in March [redacted], I neglected to address it. Recently, I discovered through my credit report that Flipkart has negatively impacted my credit score due to 11 late payments. I have reached out numerous times over the past year to have my account unblocked to settle the dues, but the issue remains unresolved. I have called Flipkart countless times using another number - [redacted], and every time they assure me that they will send an email link to unblock my account, but to date, I have not received anything. It is frustrating, and I am unsure who is to blame in this situation.

I'm facing an issue with the IFB 78-GCI3B Glass Automatic Hob I purchased from OmniTechRetail. The features highlighted in the listing are not included in the product I received. I would like to receive the item with the features that were mentioned in the listing. The features mentioned were related to a game falcon device. The company did not provide what was listed. It seems like the company is misleading customers by not delivering the promised features. I request compensation for this discrepancy.

Hello team, I recently purchased a privacy tempered glass for my vivo V17 Pro for Rs.[redacted]. However, upon receiving and fitting the product today, I was disappointed to find visible lines on the screen and that the fingerprint feature isn't working properly. The quality is far below what I expected for the price. I believe I could have found a better product at a local shop for a fraction of the price, ranging from Rs.[redacted] to Rs.[redacted]. I have attached a screenshot and a video clip for your reference. Please address this issue promptly. Thank you, Saddam

We have returned the defective product and provided a return report. However, we have not received the replacement yet despite paying for it, causing immense mental distress. Flipkart needs to take responsibility and address this issue promptly. We are ready to escalate this matter to the consumer court with all the necessary evidence, as Flipkart has repeatedly failed to meet the deadlines promised for resolving the issue. The delay is causing conflict within the family, and if any untoward incident occurs, Flipkart will be held accountable. We have reached out multiple times but no action has been taken so far.

I recently ordered 2 pairs of Mesh jeggings in different sizes and colors, maroon and beige. However, I received two beige jeggings in the same size instead of the correct order. Despite the packaging indicating one maroon and one beige pair, I received two beige ones. Unfortunately, one of the items was rejected when I tried to return them. I am facing repeated challenges with the return process, and it is frustrating me. I kindly request urgent assistance. I urge the seller to ensure more accuracy when packing products. I have already returned the incorrect items, so I would appreciate a prompt refund.

I purchased an aux cable from Shopsy for 50 rupees with order ID OD[redacted][redacted]0. The delivery arrived earlier than expected, but I was not home to receive it. The delivery agent asked me to make an online payment so he could leave it at my chosen store. I paid online, but the payment was processing, and the agent mentioned it might take 2-3 days to receive an OTP. He suggested canceling the order, which I reluctantly did. Now, the Shopsy portal initially showed the item would be delivered in a week, but then it suddenly changed to showing it as delivered. I am unsure whether I will receive the parcel or a refund. I would appreciate a prompt response as I am eager to proceed with further purchases.

Hello, I arranged for my order to be replaced, expecting it to happen on Saturday. Surprisingly, I received a notification today that it's out for delivery. This order is a flute located at my house, but the pickup address is my office, away from home. This morning, I verified the delivery status on the app, which hadn't been updated. Assuming it hadn't been dispatched, I left it at home and went to the office. However, upon arriving at work, I received a message indicating it's out for delivery. Kindly reschedule the delivery for tomorrow.

Hello, I ordered a Google Pixel 6 5G, dual sim (not eSIM) on 9/3/23 around 11:30 a.m., and received the item around 3:00 p.m. that same day. Upon inspection, I realized the phone only had a single sim and no 5G network as advertised. I contacted Flipkart for a return and provided the necessary details for the refund process since I had paid cash on delivery. I was told the issue would be resolved within 72 hours, with a deadline mentioned as 22/3/23. Despite contacting customer care multiple times, I received no helpful responses other than to wait until 22/3/23. On 23/3/23, I reached out to a Flipkart grievance officer who asked for 24 to 48 hours to resolve the matter. The given timeframe has passed, and I have received conflicting messages about the status of the resolution. They have not informed me of any actions taken, and my case remains unresolved. I no longer need the product with the incorrect specifications. My order number is OD[redacted][redacted]0, and the return ID is [redacted][redacted]. I await your response to proceed further. M. O. Philipose from Bangalore.

I requested to permanently delete my Flipkart account with the phone number ending in [redacted]. Today was supposed to be the last day for this request to be completed, but it's still pending. Deleting my account is crucial for me to restore my old account. Tamil is the language I am comfortable with, so communicating in Tamil will help me respond better.

I need to return my glass water bottle order. The bottle arrived cracked and in pink color, though in the order it showed blue. I was aware it could be any color, but I couldn't choose. I tried to get it replaced, but the deliveryman refused because it was pink. I want a replacement, but it's been 7-8 days, and you won't replace it. My order ID is OD[redacted][redacted]0. I ordered from my friend's account. Please address this matter.

I placed an order for two items some time ago, and it was my last one. I cancelled one item and requested a refund of Rs. [redacted] for the air-filled bed. The details can be found in my previous order. I recently got a message asking for my bank account details. I am providing my savings account number as [redacted][redacted] for the credit. I am looking forward to the prompt transfer of Rs. [redacted] to my account without any delays.

For the past two days, I have been playing games and winning around three games each day. However, I have not received any super coins. After winning every game, it just shows, "You won zero super coins." I worked hard for these super coins and I would be upset if I don't receive what I've earned. This situation is unfair, Flipkart. Speaking with customer service takes time and doesn't provide a solution.

I recently purchased a Bluestar water purifier from Flipkart. Upon installation by a Bluestar technician, I was informed that the product is damaged. I promptly submitted a return request to Flipkart. Disappointingly, the request was canceled twice without any explanation. After resubmitting the request, Flipkart now states that a technician visit is required. Initially, they scheduled the visit for March 31st, then rescheduled to April 2nd and April 4th. Today, when I inquired about the technician visit, I was informed that there is no information available. My order ID is OD[redacted][redacted]0. Your assistance in resolving this matter would be greatly appreciated.

Hello, I recently returned a product to Myntra, which was a 20Dresses Black jumpsuit. The return date was on March 18, [redacted]. The pickup person came to my home on the same day at 12:30 PM to collect the product. However, I was surprised to see that he updated the status as a failed pickup later in the evening at 10:30 PM. I contacted Myntra thrice regarding this issue, and the logistics team claimed they haven't received the product. It seems like the pickup guy may have misplaced the item. I am seeking a refund for the returned product. It's frustrating to be in a situation where the customer ends up losing money due to such errors. I can be reached at [redacted] for any updates. Thank you.

Hello, I purchased 3 tickets from Male to Bangalore for June 24, [redacted]. Unfortunately, the airline cancelled the flight, so I requested a refund. I received a confirmation email from Go First airlines, but I have not received any confirmation from Flipcart. I reached out to the airline, and they informed me that they have already transferred the refund to Flipcart. However, I have yet to receive the money back. Despite my numerous attempts to contact Flipcart, I have not received a satisfactory response. I urgently require the refund. Currently, I am unable to be contacted on my Indian mobile number. Therefore, please provide me with the details via email. Alternatively, you can reach me on my alternate mobile number at +[redacted]1.

Dear Sir, I previously mentioned that I did not place an order with Flipkart, yet Rs2412/- was deducted from my Paytm wallet for an order bearing the number PZT[redacted]PZQRA01 on Flipkart, which I did not authorize. This incident occurred on 3/3/23. Despite emailing Flipkart and [redacted] about the issue, I have not received any response. I also reported the matter to cybercrime, but it remains unresolved. I am seeking assistance in resolving this matter promptly. Kindly investigate and advise on the appropriate steps to address this complaint with the organization. Best regards

Dear team, I am reaching out because my Shopsy account under the ID Zeba Sheikh has been blocked. This account is crucial for my reselling business, as I have several pending orders and many customers who have placed orders through me. While some orders have been successfully delivered, there are a few customers who wish to return products due to quality and damage concerns. Unfortunately, I am unable to process these returns as my account has been blocked by Flipkart. I kindly request for the activation of my account so I can continue serving my customers efficiently. Thank you, Zeba Sheikh

I received my order on March 26th as expected. However, I was dissatisfied with the product's quality and initiated a return on the same day. Unfortunately, your delivery agent did not pick up the accessories on the scheduled date of April 3rd due to technical issues. Despite the set refund date of April 4th, my order was only recently collected by your agent. I am still awaiting my refund, which has yet to be issued. I understand the need for quality checks on returns, but I kindly request your prompt attention to refunding my money.

Subject: Issue with Undelivered Parcel Dear Ekart Customer Service, I have not yet received my parcel as scheduled. Despite receiving a message yesterday stating that the parcel would be delivered today, it has not arrived. I have repeatedly checked your portal for updates on my parcel's location, and it seems to indicate that it was delivered last night at 8:04 PM. I contacted the delivery boy yesterday at 6:59 PM, and he mentioned that due to the rain, the delivery would be made in the morning. However, after checking this morning, the portal still shows the parcel as delivered. I urge you to assist me promptly in resolving this issue. Attached, please find a screenshot of the tracking ID for your reference. Thank you, Mahtab Alam