FlipKart Customer Service Issues

I placed an order for a product and made the payment. However, during the delivery process, the delivery person tried to contact me, but I missed the call. When I called back, they had already delivered to the wrong address. They promised to deliver the next day, but it hasn't arrived yet. I have been trying to reach them, but they are not answering the phone. I am quite disappointed.

I placed an order and made the payment, but there was a delivery issue. The delivery person called me, but I missed the call. When I called back, he had already delivered to the wrong address. He promised to bring it the next day, but I have not received it yet. I've been trying to reach him with no success. I urge Flipkart to contact Ekart in Kochi to ensure the delivery of the important product to the correct address.

My account has been blocked for the last six months. I have filed over thirty complaints regarding this issue. They mentioned that the reason for disabling my account was an excessive number of returns in my purchase history. Despite knowing the reason, I have been struggling for six months to have my account reinstated. My complaints have not been given the respect they deserve. Please assist me in reactivating my account. Your help is greatly appreciated.

For the last six months, my account has been blocked. Despite submitting over thirty complaints, I was informed that the reason for the block was an excessive number of returns. I have been trying to resolve this issue for six months but have not received any assistance. Kindly help me reactivate my account so I can use it again. Your help would be greatly appreciated.

Order number OD[redacted][redacted]0. This is a serious matter. I ordered a product from Flipkart, but the product is missing from the box. When I raised a return request for the missing product, they blocked my account, claiming it was due to a high number of returns, even though I haven't made any other returns. Flipkart has been mentally tormenting me - first, they sent me a box with the item missing, and when I complained, they blocked my account. If Flipkart doesn't assist me, I will escalate this issue to the civil court and the consumer court. Please help. My Flipkart wallet still has [redacted] rs. I have CCTV footage and an unboxing video as proof.

Dear Customer Service, I am writing to express my disappointment with the inability to process a refund for my purchase of the Nothing Phone 1. I ordered the phone on January 8, [redacted], and upon receiving it on the 10th, I immediately encountered a sim card error. After a technician visit on January 11th identified a defect, I was informed that a refund was necessary. Following a technician visit on January 17th, the refund process was initiated, but issues with the IMEI number arose during the pickup on January 18th. Despite being scheduled for pickup on the 21st, the process was delayed due to the IMEI mismatch. I urge you to expedite the refund process. My registered phone number is [redacted]. Thank you, Ronit Rita

I purchased a silver gold-colored Ivpl Scarlett electric kettle 66 on January 14, [redacted], with invoice no. FAGSKN[redacted] and order no. OD[redacted][redacted]0, opting for Cash on Delivery. Unfortunately, when it arrived, the kettle was in a broken condition, and the product name on the packaging was incorrect, stating MEGA SIGMA instead. I informed the delivery person about the issue, requesting a return, but they left rudely. After contacting customer service, I raised a query for a replacement, mentioning the damage but forgetting to specify the name discrepancy. Following this, I was notified of the replacement arriving on January 23, [redacted]. However, upon attempting to receive the new item, the delivery person refused, citing the name mismatch. I kindly ask for your assistance in resolving the issues of the broken product and the incorrect product name. Your prompt attention to this matter and any feedback would be greatly appreciated.

I purchased 3 items from Flipkart, and my payment was debited twice for [redacted] rs each, totaling [redacted] rs. However, the order was not placed and remains pending. I contacted my bank, but they informed me that the UPI transaction was successful on their end. They suggested providing the beneficiary's bank statement or merchant confirmation of non-receipt of funds for further assistance. It seems the issue is related to the payment processing. Please refund my money or provide the merchant's bank statement to resolve this matter promptly. Thank you. Ajit K.

I recently ordered a pair of Nike shoes, but what I received was an old used local brand shoe instead. Upon contacting customer service, they arranged for a return. However, the pickup was rejected by the driver who claimed the shoe wasn't the right one. After several attempts with customer service, the pickups were continually canceled by the pick-up team. I expressed the situation to the customer service team, but they seem to be repeating the same process without understanding the issue. The pickup has been canceled nine times now, causing me distress as the problem remains unresolved despite my explanations.

Subject: Request for Discount on Flipkart Order Respected Flipkart Owner, I, Aadesh Joshi, a resident of Gram Badhpura, Northern Tehsil Sadar Rampur, belonging to a middle-class family, greet you. I had placed an order for Flipkart, but did not receive any discount. The order was for [redacted] sheets, but I received only [redacted] sheets. I had paid Rs. [redacted] as well. Kindly consider charging me only for the sheets received and refund the remaining amount. I request for a full discount. Your obedient disciple, Aadesh Pandit. Also, if your actions bring a smile to a poor person, please share that happiness with them. Regards, Aadesh Pandit Order Date: 02/01/[redacted]

@flipkartsupport, I used to be a regular customer of Flipkart. However, my account has been blocked, forcing me to order through a friend's mobile, which has been inconvenient. Could you please unblock my account? I have gone through the email sent by you, but it did not offer a solution. I need your help to unblock my account as soon as possible. My gift card balance is over Rs [redacted] and I am eager to resolve this issue promptly. Your support team and their seniors have not been able to assist me effectively so far. I hope you can help me with this matter.

I am a regular Flipkart customer, Naziya Ali, for a long time. In January, my Flipkart account was hacked, and an unauthorized transaction was made through my Flipkart pay later account, totaling [redacted] rupees (including a 15 rupee usage fee). Flipkart pay later is now repeatedly contacting me to pay this amount, which I did not authorize. Despite raising multiple complaints, I have not received any resolution, leaving me feeling helpless and mentally disturbed. As a student, I cannot afford this large sum, affecting my studies and causing mental distress. I kindly request your assistance in resolving this matter and seeking justice. My contact number is [redacted].

I have been a loyal customer of Flipkart for a long time. Unfortunately, in January, my account was hacked, leading to an unauthorized transaction via my Flipkart Pay Later account, totaling [redacted] (including a 15 rupee usage fee). Despite not making this transaction and lodging several complaints, I have received no resolution. Now, Flipkart Pay Later is aggressively pursuing payment for an amount I cannot afford due to being a financially struggling student. This situation has left me feeling helpless and distressed, impacting my ability to focus on my studies. I urge for a prompt resolution to this unjust matter, as it has caused me significant mental anguish.

I bought a toy that doesn't match the picture online. I requested a return on day 1, but no one came for pickup. I received a message saying the customer wants to keep the product, which is not true. Today, when a man arrived for the return, he claimed the product size is different and refused to take it back. I explained that I wanted to return it because it was not as advertised, but he left without the product. This situation is frustrating as I received the wrong item and cannot return it.

Hello, I missed the delivery of my order because I wasn't home. I shared my OTP and asked the delivery person to leave the product at my neighbor's house, but it wasn't there when I checked. Now I can't reach the delivery person to find out where my order was dropped off. Could you please provide me with the delivery boy's contact number so I can clarify the delivery location before taking any further steps? Here is the information about my order: Order ID: FMPC[redacted]

Hello, I am Asish. I contacted your service about my account concern. I bought a gold ring on my account, which was delivered this morning, but it doesn't fit on my finger. When I tried to request a return, I encountered an error, and later my account got blocked automatically. I couldn't access it despite several attempts. This is very important to me and an expensive product. Please investigate this matter thoroughly and assist me. I am eagerly waiting for your response. I did not anticipate facing this issue with Flipkart. Please help me resolve this problem. Thank you.

Hello, I am Rajesh, and my phone number [redacted] has been blocked for 10 days now. I have pending orders, but I keep receiving emails stating that the products do not meet specifications. I am concerned about getting a refund. I have 4 items to return because they do not fit, and one product was damaged during shipping. Although I have contacted customer care multiple times and been given different resolution dates (Feb 4, Feb 7, Feb 10), nothing has been resolved. I am frustrated with the delays and request a prompt resolution. How can I continue purchasing discounted products through email without access to my blocked number? Please prioritize resolving my issue and unblocking my phone number [redacted].

I purchased a Realme 10 Pro 5G (ID: OD [redacted][redacted]0) from you on February 3, [redacted], and received it on February 6. I raised a complaint that remains unresolved. The service technician assigned to me did not physically check the product, only initiating contact via phone and requesting a screenshot on WhatsApp, resulting in the complaint being rejected. I urge for a prompt resolution of my issues regarding phone touchscreen, auto switch-off, overheating, and camera problems. I kindly ask for a refund so I can make a new order. Thank you for addressing this matter promptly.

I am Ramana Murty from Visakhapatnam. I have filed a complaint about my Samsung Frame TV that has not been resolved yet. Despite multiple visits and attempts by JEEVES customer care to replace the PCB, the issue remains unresolved. It has been 10 days without any updates or visits for rectification. Technicians have informed me that the problem lies with the display unit and the TV needs to be taken to the service center, but no further action has been taken. My numerous calls to the service center have resulted in reassurances of a resolution within 2 business days, yet no progress has been made. I kindly request immediate attention to this matter. Thank you.

I purchased two bedsheets with four pillow covers from Flipcart for Rs. [redacted]. Unfortunately, one of the bedsheets I received was damaged and of poor quality, so I returned it. They refunded me only for one set, which was Rs. [redacted], and the remaining amount of Rs. [redacted] was not refunded despite my multiple attempts to contact customer care. After that, I ordered a set of six Milton water bottles for Rs. [redacted]. The package arrived bent, so I immediately initiated a return. The next day, the delivery person picked up the parcel, but I have yet to receive my refund of Rs. [redacted]. Customer service has not been helpful, insisting that the shop owner refunded the amount, which is not the case. I'm seeking assistance to resolve these issues as I am owed a total of almost Rs. [redacted] from Flipcart.