FlipKart Customer Service Issues

Order ID OD[redacted][redacted]0. I received a defective Familiar Duffle bag with a faulty chain. I am seeking assistance from Flipkart's top officials to facilitate the return and refund for this product. Despite reaching out to customer support multiple times, the issue remains unresolved. The continuous transfer of customer care executives and re-explaining the problem has left me frustrated. I face significant difficulties returning a defective item, which is disheartening as a loyal customer of Flipkart. I wish to return the Familiar Expandable Medium Check-In Luggage Travel Bag due to its faulty chain, which I find unacceptable after paying Rs. [redacted]. I have expressed my desire for a larger bag and my dissatisfaction with the current product to customer support. However, my return requests have been rejected twice without a clear explanation. I hope that Flipkart can assist me promptly in returning the defective duffle bag and issuing a refund to my source account. Your help in resolving this matter would be greatly appreciated. Thank you in advance for your attention.

I purchased a 1TB memory card from Flipkart on 28.11.[redacted]. The package arrived on 30.11.[redacted] at 2pm and my wife received it since I was at work. When I opened the package at 12.15am that night, I discovered the torn pouch with no memory card inside. I immediately initiated a return on Flipkart. The following day, customer care contacted me and advised me to close the return order and report the missing product instead, which I did. I was informed that the issue would be resolved by 17.12.[redacted] and was requested to send a consent letter and relevant photos via email. After three days, I received a message stating that due to insufficient information, they couldn't resolve the matter. Then, after another day, they blocked my account. Currently, I am unable to check the status of my issue or contact customer support. I am hoping to either receive the product I ordered or get a refund.

I'm dealing with a frustrating situation with Flipkart's customer service. I ordered an aquarium light from Flipkart but cancelled it the next day on December 11, [redacted]. Despite cancelling, the product was still delivered on the same day. Since it was prepaid, I requested a return immediately. The return request was accepted, and pickup was scheduled for October 16th, with the refund set for December 18th. However, the pickup date was missed on the 11th, and I was informed it was rescheduled for the 12th, but no further updates were provided. As of today, December 11th, the pickup has not been arranged despite my daily complaints since the 13th. The resolution due dates keep getting extended. I just want a simple refund and don't understand why Flipkart is unable to arrange it even after 5 days.

I've encountered a delay, but it wasn't a significant issue. I initially ordered 9 curtains but only received 3, leading me to request a return. After placing another order for 3 curtains, the quality was poor, resembling used items, prompting a return request for damaged curtains. Unfortunately, my account has been blocked due to multiple return requests, though there were not as many as indicated. The app's limitations have caused customer dissatisfaction, resulting in my account blockage. Despite attempting to resolve this by contacting customer service 7 to 8 times, no one provided a solution or listened to my concerns.

Hello, I recently started at Flipkart Ekart as a fresher and received a 3-month joining letter. After working for two months, the in-charge at the Sitapur hub asked me to resign, which goes against the rules. Subsequently, a new employee was hired in December instead of me, despite me having worked for 2 months. My concern is about the overall working environment and favoritism at the Sitapur hub. This could affect the future of many employees if these practices continue. I kindly request that action be taken regarding the behavior of the in-charge to ensure fairness and professionalism in the workplace. Thank you, A concerned employee

Hello, I ordered three pieces of the same item in size L. However, I received all three pieces in size L in one package. I asked for an exchange to size M. After returning all the items in size L, only one size M was received, and the other two were missing. I requested a refund for one piece since the size M didn't fit. I can see the refund details updated in the order on the 14th, but the refund has not been credited to me yet. Please check into this issue and process the refund accordingly. Thank you.

I have recently purchased a jacket from Flipkart, but unfortunately, it arrived with a missing item. I visited the Flipkart hub and filed a complaint with the courier office, but did not receive any assistance. After signing an agreement, a dispute arose, but I am now looking to create a return request on Flipkart to get a refund. Despite attempting to contact Alwar's Chart for assistance, my requests were rejected multiple times. I also reached out to customer care via email, but did not receive any help and my account got blocked. I am unsure what steps to take next from Flipkart's end and feel like I am out of options with my money and account affected. I am reaching out directly for help in getting a refund.

Sir, I recently had a concerning experience with a purchase I made on Flipkart. Initially, I received a wrong item, and despite my efforts to address the issue at the Flipkart hub and with the courier office, I faced challenges. Unfortunately, my return request has not led to a refund yet. I sought assistance from Alwar's customer service but encountered rejection multiple times. Even reaching out via email to customer care did not yield any results; instead, my account got blocked. Feeling helpless and frustrated, I am now turning to you for help, as I have run out of options. My money and PhilpCard account seem to be affected by this situation, and I am unable to make sense of it all. I sincerely request your support in resolving this matter and obtaining a refund. Thank you for your attention to this issue.

Dear Customer Service, I am having issues accessing my Flipkart account as it appears to be blocked. I kindly request assistance in unblocking my account. I want to reassure you that I will conduct myself appropriately and comply with Flipkart's terms and conditions. I have been a loyal customer of Flipkart and I am sincerely apologetic if my actions were in any way disrespectful. I value my account and promise to be a respectful and responsible customer moving forward. I humbly ask for the opportunity to restore my account. Thank you for considering my request. Sincerely, S. Aggarwal

Hello, I purchased shoes for Rs. [redacted] through Ekart, but received the wrong shoes. I returned the shoes with the Ekart pickup boy. However, I have not received my refund yet. Order booked under the name Ram Babu Contact number: [redacted] Thank you.

I purchased a Majjo jacket from Flipkart in November 17, but it didn't fit, so I returned it, and a refund of Rs. [redacted] was supposed to be processed. Flipkart claims the seller issued the refund, but it has not shown up in my account. I provided my bank account statement and filled out the online chargeback form, but have not received any updates. When I called Flipkart, they escalated the issue to their seniors, but there has been no resolution. I requested the seller's contact number and receipt, but have not received a response.

I recently purchased Puma shoes from Flipkart, but unfortunately, they didn't fit correctly, and I needed a larger size. When I tried to return the product, I received a message on the app stating that my return request couldn't be approved due to multiple return requests. I then requested a callback and spoke to a customer service representative who filed a complaint for me. However, the next day, I received another message stating that my return request was denied. After several attempts and speaking to both junior and senior executives, I haven't made any progress. The lack of assistance and professionalism displayed by Flipkart is disappointing, especially as a Flipkart Plus customer. I just want a refund, and after this experience, I have decided not to shop with Flipkart in the future.

Dear sir, I have not sent any unnecessary returns request before. Please unblock my account. I am a loyal customer of Flipcard, sir. Kindly unblock my account. The product I received is truly different. Please consider my request, sir. If you don't, blocking the account won't help. I will protest against your Flipcard in my area. If needed, I will also file an FIR. I am requesting for the last time, sir, please do not motivate me to take such a step.

I am writing to request assistance regarding an issue with my bank account. A sum of [redacted]₹ has been debited from my account without my knowledge. When I visited the bank to report the unauthorized deduction, the manager refused to register my complaint. As advised, I went to the police station to file a report, but they redirected me back to the bank for resolution. The bank manager, however, insisted that only the police could help in this matter. I am pleading for your intervention to recover my funds. Despite my repeated attempts, both the bank and the police have failed to address my complaint since 26/10/[redacted]. Please listen to my grievance and facilitate the return of my money promptly. If no action is taken, I will have no choice but to escalate the matter to the RBI. You can reach me at [redacted]. My bank account with Goraju Bank is under the name of Kamta Prasad, account number [redacted][redacted]. Kindly assist in resolving this issue and returning my funds.

I ordered a headphone, but only the package arrived, and my money was debited. I have not received any help from customer service. It seems like my account has been blocked like what happened on Flipkart. The customer service representatives keep apologizing, but it's not resolving the issue. Is there actually a "Backend team" working to assist with problems like mine? I hope my problem can be resolved soon. This situation is frustrating due to the lack of effective action.

I purchased a dark grey Moto G60 mobile phone on December 12, [redacted], through Filpkart online. The expected delivery date was December 13, [redacted], but as of today, it has not arrived. I paid for it through EMI, which has been approved, and my first payment is due in January [redacted]. This situation has caused me a lot of frustration, and if it's not resolved promptly, I will have to escalate it to the highest consumer forum authority.

I returned three sets of flowers with vases because they were too heavy and kept one set. The items were picked up the day after I filed the complaint. Flipcart sent me a message saying that refunds for two sets have been deposited into my account. However, after checking, it seems that one refund is still pending. Please process the payment for the returned flower vases as indicated in your message. Kindly take the necessary action today.

I have been unable to contact Flipkart for the past three months. I am unsure why this is happening. They mentioned a high number of returns as a possible reason, but I cannot find this policy in the official return guidelines. I need to return four items, one of which is incorrect and I did not order. Customer service has been unhelpful and even deducted money from my wallet. I have tried reaching out to at least 20 customer service representatives without success. It is frustrating that some individuals engage in fraudulent activities, causing trouble for customers like me. I seek a resolution to my issues. You can reach me at 79[redacted]6 or [redacted] Your assistance is appreciated.

Dear Team, I am reaching out regarding my order for a Daikin 1.5 Ton 5 Star Split Inverter AC placed on 30th October [redacted], with the order number 0D[redacted][redacted]0. It has been 57 days since the purchase, and I have yet to receive the product due to unavailability in my area. I have been in contact with Flipkart's customer service, specifically with representative "Saba Fathimaa," who has been unable to provide a resolution or a timeline for product availability, despite my continuous inquiries. I have expressed my concerns over the delay and the additional costs I may incur due to reordering, but have not received a satisfactory response. I urge for prompt attention to this matter, as I urgently require the AC for my new home. The lack of progress and understanding from Flipkart's customer service has been disappointing and frustrating. Kindly communicate any updates through my contact number, [redacted]. Thank you, Ranganadh.

On 11/29/21, I placed an order for two blankets, Signature Floral and Signature Club Floral, under video order no OD[redacted][redacted]0. Unfortunately, I only received one item, an old used motor pump. Despite numerous false assurances, I am still awaiting a replacement or refund. I was requested to provide ID verification, and I submitted my Aadhar card. The issue arises because the address on my Aadhar card is my native address in Dhanbad, Jharkhand, whereas I currently reside in Howrah, where I wanted the blankets to be delivered. This discrepancy is causing problems with the ID address verification process. I am seeking assistance to resolve this matter and receive my refund promptly.