FlipKart Customer Service Issues

I purchased a SAMSUNG LED 80cm TV in September [redacted] for ₹[redacted] from Flipkart, which included a 2-year extended warranty valid until 18/09/[redacted]. Recently, my TV stopped working, and after a technician inspection, it was determined that the panel needs replacement or a new set will be provided. However, no progress has been made since then. I am a 79-year-old person with physical disabilities and I paid ₹[redacted] for an additional 2-year insurance cover. I urge for a prompt resolution without further delay. My registered mobile number is [redacted]. - K.B.

On September 18, [redacted], I bought a SAMSUNG LED 80cm TV for ₹[redacted]/- online via FLIPKART, with an additional 2-year warranty for ₹[redacted]/-. The added warranty was valid until September 18, [redacted]. Recently, my TV became dysfunctional. After contacting the FLIPKART Customer Help Centre in Chengalpattu, their technician inspected the TV and mentioned that the panel was malfunctioning. The TV needs to be sent to Bangalore for further assessment. If a new panel is available, it will be replaced; otherwise, a new TV may be provided. It has been a week since the technician's visit, but there has been no progress. I am a 79-year-old person with physical disabilities who relies on the TV for entertainment. Please assist me in expediting the repair or replacement process. Thank you. Contact me at my registered mobile number [redacted]. - K.B.

I made a purchase on Flipkart for a Wakefit Orthopaedic Memory Foam Mattress on 10th December [redacted]. Despite the promised delivery date of 18th December, the product has not arrived even after 3 weeks. The order status only shows "ready to be shipped." We got rid of the old mattress in anticipation of this delivery, causing inconvenience to my elderly parents with health issues. I have reached out to Customer Support numerous times but keep receiving vague responses about technical issues or escalations with no follow-up. After waiting for 20 days with no progress, I am frustrated by the lack of communication and want to cancel the order for a full refund. I hope to resolve this issue promptly and appreciate any assistance in getting my refund from Flipkart.

For educational purposes, I purchased a realme Book Slim laptop for ₹59,[redacted] on December 25, [redacted]. Upon receiving the package on December 28, [redacted], I discovered that the laptop was missing from the box, only finding the charger and warranty papers. I immediately notified the delivery executive who advised me to contact Flipkart customer support. Despite raising return requests for a refund multiple times since December 25, [redacted], my requests were rejected six times. When I tried to complaint again, my account was blocked. I am requesting the resumption of my Flipkart account so I can proceed with either a refund or replacement for the missing laptop.

I am a regular customer, Sanjeev Kumar Gupta, who has been shopping at Flipkart since [redacted]. I recently purchased a Singer 20L Maxigrill [redacted] OTG priced at Rs. [redacted] on December 21, [redacted]. Unfortunately, the item I received does not match the specifications listed on your website. The rotisserie is supposed to be motorized, but the one I received is not. I have contacted customer support multiple times, but my request has been rejected without any explanation on five occasions. Currently, my Flipkart account and email ID have been blocked by your customer helpline. It has been 15 days since the issue arose, and it remains unresolved. I kindly request your prompt assistance in resolving this matter. Thank you. - Sanjeev Kumar Gupta

Hello, I am Sachin Saxena, a verified customer of Flipkart. On December 31, [redacted], I received my order of "Nea Silicone Scrubbing Glove" in a different color and size than what was ordered. I selected pink as shown in the description and picture, but I received blue gloves in a small size, which were also damaged. The Flipkart site states no refund/return on this product, but when customers receive a damaged product, it becomes a loss both in terms of money and the product. I have received 9 calls from Flipkart customer care regarding the refund, but no progress has been made. The communication has been rude, and there has been no proper response on chat. I have repeatedly shared my account details and issue, but the problem persists. The Flipkart team keeps mentioning technical issues and assures resolution within 24 to 48 hours, yet the issue remains unresolved. If a customer receives a damaged product from Flipkart, it is unclear who will offer assistance. Product: NEA SILICONE SCRUBBING GLOVES Order ID: OD[redacted][redacted]0 Thank you, Sachin Saxena (Lucknow)

Dear Team, I am expecting a refund of [redacted] for a purchase I made, but I received a refund of only [redacted]. I reached out through chat and phone, but the conversations ended without a resolution. I was informed that the SBI card offer amount would not be refunded, which seems unfair as the fault lies with the seller. I received defective products twice during a replacement process for a gift, and despite contacting customer care, there was no option for a replacement. I believe it is unjust for me to incur a loss when the seller is at fault. I kindly request a full refund of [redacted]. Thank you, Ravi C.

Dear Sir, my name is Shivam Yadav. I am from Agra. I ordered woodland shoes on January 1st and received them on January 5th. Unfortunately, the shoes I received were not the color I had ordered. I requested a replacement, but the product was out of stock. I called customer service, but was put on hold for 18 minutes without assistance. Feeling frustrated, I informed them I did not receive the product. From January 5th to January 10th, no action was taken. I then placed an order for 10 shoes to pressure the seller, leading to my account being blocked. I don't understand my mistake. I ordered the shoes, made an online payment, and have been a loyal Flipkart customer and Plus member for 5 years. I have never committed fraud with Flipkart. The seller deceived me and asked for unnecessary documents like my Aadhar card. I complied, but have not received a refund or replacement. I request your help before January 19th as I was told no refund or replacement will be issued after that date.

Respected Sir/Madam, I am writing to inform you that my bank account is currently locked, preventing me from making a payment. I contacted your customer care service to explain the situation, mentioning that I am currently away from my home town and will be able to settle the amount after the 10th of January. However, I noticed extra charges of [redacted] rupees added before the agreed timeframe. I kindly request to deduct this extra amount from the total due. My issue will be resolved on the 13th of January, and I plan to make the payment on the 14th of January. I appreciate your understanding and cooperation in this matter. With Regards, Ganga Sagar T. Mobile Number: [redacted]

I am having a hard time with this faulty phone I received. I have already requested for it to be collected multiple times. I had a frustrating experience with the first technician who put me on hold and then got disconnected. The second technician also provided misleading information. I don't want this product anymore; I prefer a new Redmi phone. Please process a refund instead of trying to repair it. I will be reaching out to the CEO and managers via email. I expect a swift resolution for a refund so I can purchase a different phone. Please avoid any further delays and confusion. Thank you. Return Request Received: Your return request for a product from your order with order ID OD[redacted][redacted]0 has been acknowledged. We will provide an update shortly. You can track the return status here: [redacted]

I am disappointed with the service I have received regarding the faulty phone. I have already explained several times that the phone is defective and needs to be collected. The first engineer put me on hold and then disconnected the call without resolving the issue, and the second engineer was unhelpful. I do not want this product repaired; I want a refund so I can order a new Redmi phone. I will be contacting Flipkart's CEO and manager via email to address this matter. Please process the refund promptly so I can purchase a different phone. I do not wish to waste any more time on this issue. Thank you.

I'm Yuvaraj, and my number linked to the Flipkart app is [redacted]. I ordered the Chillex headphones in black, but I received a defective white pair. I requested a replacement, and the delivery agent asked for the black headphones, even though I received white ones. The agent left without resolving the issue or delivering the replacement. I'm frustrated with this mix-up. Can someone please address this promptly today?

On December 30th, I received my order that was placed on December 18th. However, upon inspection, I realized that I received a Redmi 9i instead of the Realme 8 that I had ordered. I have been requesting a refund since that day, submitting my request more than 13 times. Unfortunately, my refund requests have been consistently rejected. I am currently in a chat with customer support but my issue remains unresolved. This has been my worst experience with Flipkart, and it is causing me a great deal of distress as it involves a significant amount of money, equivalent to two months' salary. Please assist me with processing the refund for my order with ID OD[redacted][redacted]0.

Subject: Issue with Recent Order I am writing regarding Order ID OD [redacted][redacted]0. We paid Rs [redacted] for 4 items, but only received 1 item on January 9, [redacted], which was incorrect. We promptly returned the item and canceled the three remaining items on the same day. We received a refund for the returned item, but the refund for the other 3 items is still pending, with the status showing as Refund Canceled. Despite contacting customer service via phone and chat twice, we have not received a satisfactory resolution. We have been loyal customers of Flipkart for a long time and have always trusted the platform. This is the first time we have faced such an issue. We are reaching out here in the hopes of resolving this matter without having to escalate it on social media. We kindly request genuine support to process the refund for the remaining three items. Thank you.

I encountered three more issues after my previous one got resolved. 1. I did not receive any notifications or delivery codes for my prepaid order totaling [redacted] Rs. The verification process with the delivery person has been problematic, and the delivery arrived a few days earlier than stated in the SMS. 2. I also faced issues with delivery codes for another prepaid order amounting to [redacted] Rs. 3. I have yet to receive any notifications regarding the packing or shipping of another prepaid order worth [redacted] Rs. This order includes three kurtas and a non-stick pan set.

Hello, I am writing to address an issue regarding a late payment charge despite always making payments on time. I understand the importance of timely payments to avoid penalties. Even though I strive to pay on time, I have been wrongly charged for being overdue. The person I spoke to about this matter was Aditya. I have contacted customer service, but they were unable to provide me with helpful information. I kindly request a response via email, as I am not active on the internet and prefer communication via phone. Name: Sunita Chavan Mobile: [redacted] Email: [redacted]

Dear Sir/Madam, I placed an order for shoes on 23-01-[redacted] on a website called Shoe Seller, and on 24-01-[redacted], I received a different order of shoes from Flipkart. I have been trying to resolve this issue with Flipkart for the past four days, but I have not received a satisfactory response. Initially, they claimed they could not locate any order under my ID. I explained the situation, highlighting that the website I ordered from is a Flipkart reseller, providing proof to support my claim. Unfortunately, they have been unhelpful and disconnected the call when I requested to speak with a supervisor. Subsequent calls to Flipkart resulted in new representatives, requiring me to repeat the entire situation. Each time, after explaining, they would put me on hold and eventually end the call. I kindly request your assistance in resolving this matter with Flipkart.

Hello Team, It has been one month since the TV was ordered. It's been over 15 days since I have been following up for a refund of the Rs. [redacted] extended warranty policy for the faulty TV set that was picked up on January 13, [redacted]. Every day, I receive a call asking me to wait for an update within 24-48 hours, which keeps getting extended each day. Today marks day 18 and the issue is still unresolved. When can we expect a resolution to this prolonged case and receive the refund? This has severely impacted my customer experience. The customer care representatives seem unable to comprehend my request or provide a solution, only prolonging the process with repeated callbacks. It has been exhausting to constantly follow up and explain the situation to different individuals. This has not been a pleasant shopping experience on Flipkart. I hope my message reaches the right department for prompt action. Best regards, Revathi P

Hello Team, It has been a month since I ordered a TV, and it has been over 15 days of following up to get a refund for the extended warranty on the faulty TV returned on January 13, [redacted]. Every day, we receive calls asking us to wait 24-48 hours for an update, which keeps getting extended, and today marks day 18. Is it too much to ask for a refund? When can we expect a resolution and receive the refund? This experience does not align with good customer service standards. The customer care representatives seem to struggle to understand the issue and only promise a callback, making the follow-up process exhausting. This shopping experience on Flipkart has not been pleasant. I hope this message does not go unnoticed by the team and action will be taken. Br, Revathi P

Dear Sir, I have been consistently reaching out for the past month and a half regarding issues with my Thomson TV. I initially contacted Thomson TV on January 4, [redacted], about problems with the TV I purchased for my sister's marriage at H/o- Shiv Shaw A P Devi Road near Sanichara Dharamshala, Shastri Vidyalaya. The lack of response from Thomson TV's Customer Care over the last one and a half months has been frustrating and is impacting both the services provided by Thomson TV and your overall business operations. My TV is still under warranty. If a replacement is viable, please arrange for it promptly. After numerous attempts, they assigned me complaint number [redacted] and my contact number is [redacted]. I urge for a swift resolution, or I will have to pursue this matter further by filing a complaint with the consumer forum. Sincerely, Bicky Shaw