FlipKart Customer Service Issues

I purchased a new mobile phone on August 29th, [redacted], from Flipkart. After installing and updating all my apps and system, I noticed a significant issue with the camera quality. The pictures are not clear as expected, even with the depth mode not functioning properly. Additionally, the phone's battery performance is poor, requiring two charges per day despite being advertised as 5000mAh. The device lacks essential settings like timelapse, slow motion, and call recording, leaving me dissatisfied. I have attempted to return this phone three times, but the technicians provide incorrect information or do not acknowledge my concerns. Customer care repeatedly promises to resolve the problems but no action is taken, leading to a waste of my money and time. I am eager to return the phone as I am unhappy with its performance.

Dear Sir, I, Sh. Uttam Kadam, made a booking for a double door refrigerator on Flipkart on 03.09.[redacted] from my account ([redacted]). I completed the payment process by entering the OTP received for the transaction on my Flipkart account. Despite the Credit card company debiting Rs. 18,[redacted]/- from my account, my computer screen on Flipkart showed no notification about the product; it remained blank. Upon contacting customer care, they advised me to wait for 24 hours. Even after this period, I did not receive any updates. I have been communicating with customer care daily, but they keep asking me to wait for support from Flipkart. The issue remains unresolved, and the sum of Rs. 18,[redacted]/- is significant for me. I kindly request your assistance in resolving this matter as the bank has not been able to help me. Best regards, Uttam Kadam ([redacted])

I have recently listed 50 products on the Flipkart online portal under the brand name Chaos, including ladies bags, ladies wallets, men's laptop bags, and men's wallets. However, these products are not showing up online. I am looking for guidance on how to make them more visible on our portal for quicker sales. Once this issue is resolved, there are more products waiting to be added. Looking forward to your prompt response. Thank you.

Dear Sir, I purchased a BOSCH 7 kg fully automatic washing machine. The Ekart logistics tracking ID is FMPP[redacted]. I reviewed the tracking information and saw that it reached Lucknow on September 7th but has not made it to my delivery address yet. The contact number is [redacted]. This item is meant for exchange, and the old washing machine needs to be collected. The delivery was scheduled for September 8th, but it has not arrived yet. Could you please expedite the delivery as it is a time-sensitive matter? Thank you.

Order ID OD[redacted][redacted]0 I'm seeking assistance with my order. The seller falsely reported to Flipkart that the issue with my defective Honor 20 handset was resolved, but I want to clarify that it is still unresolved. I have been contacting Flipkart for the past 14 days regarding this matter without a resolution. I urge you to address this promptly.

I recently received order ID: OD[redacted][redacted]0 for "Look and Like" women's boots in size 41. Unfortunately, instead of the beige boots I ordered, I received black boots with golden embellishments. I am unable to find the option to request a return for the incorrect product on the website under "My Orders." I kindly request a return for the wrong product and ask for the correct beige boots to be sent out promptly. Please reach out to me at your earliest convenience to address this matter.

I need assistance with my Flipkart account. It has been blocked suddenly without any warning or explanation. I have been unable to access my account for the past 4-5 days. I have contacted customer service multiple times, but they have not provided a solution. They keep asking me to refer to an email, which I have not received. Additionally, I purchased an aarnik back cover for Asus Zenfone Max M2, but I received a completely different product in a damaged package. When I tried to return it, the delivery person refused to take it back, claiming he was instructed to pick up a different product. I have been trying to resolve this for over 11 days, but customer service keeps delaying with no resolution in sight. I am frustrated by the lack of response and support. I urge the higher authorities to intervene, address my concerns, and arrange for a refund for the incorrect product I received.

Subject: Urgent Matter Regarding Lenovo Laptop Order To Whom It May Concern, I am reaching out to address a pressing issue regarding my recent order for a Lenovo Laptop with the product ID and Replacement ID: OD[redacted][redacted]0 /[redacted][redacted]. Upon receiving the laptop on 5th September [redacted], I discovered that it is a DOS-based machine and not compatible with my requirements. Consequently, I promptly initiated a return request. Despite being given a deadline of 17th September for resolution, I received no satisfactory response from Flipkart. I have proactively suggested two solutions to expedite the process: either a refund for the Windows 10 software cost to make the laptop functional for me, or a full refund due to the inconvenience caused by the delay affecting my work and clients. I urge for a swift resolution and clear communication to avoid further delays and inconvenience. The new deadline of 23rd September has been provided, and I remain hopeful for a prompt and favorable outcome. Thank you for your attention to this matter. Best regards, Devendra

Hello Team, I placed an order for the OnePlus Bullets Wireless Z Bluetooth Headset on September 13, [redacted]. Here are the order details: 1. Order No.: OD[redacted][redacted]0 2. Shipment Reference: FMPC[redacted] 3. Courier ID: [redacted] 4. Vendor Details: Ekart Logistics I received my order, but unfortunately, the box was empty, and the item was missing. This is unexpected from a reputable company like Flipkart. I urge you to investigate this issue promptly. If unresolved, I may need to report this incident and escalate it on social media platforms. While the value of the item is approximately INR [redacted], these actions impact customer trust. Your team's lack of proper response is concerning, and I hope for a swift resolution. Procedures should be in place to prevent such errors. Please review the situation and take necessary actions.

Hello, I recently bought a Realme mobile phone from Flipkart's website. Shortly after receiving it, while exploring the features, I encountered an issue with the camera. While recording a video, the screen began to flicker, leaving me disappointed. I contacted customer service about the damaged device, only to learn that their technical support was unavailable. Despite multiple follow-ups, my request for a replacement remains unresolved. I am eager to have this matter addressed promptly. Thank you for your attention.

Whenever I order from your app, Flipkart, there are consistent delays in delivering the products. If you are unable to effectively manage the company, I recommend selling it to Amazon. Amazon's services are exceptional, especially during the pandemic, as they deliver products before the expected date. Despite ordering numerous items from your app, I am consistently disappointed with the service provided. It is imperative that you make changes in your partnership with delivery companies to ensure timely delivery to customers. Tough decisions need to be made to address these shortcomings. I am incredibly frustrated with the current situation, and unless steps are taken to rectify the issues, selling the company might be the best option. The delivering partners employed by your company are incompetent and need to be replaced to improve the overall service quality.

I purchased a RealMe X2 mobile phone from Flipkart along with their complete mobile protection plan. Unfortunately, my phone was damaged, and I followed the instructions provided by Jeeves to make a claim. The phone was picked up on 18th August and returned to me on 9th September. Despite being informed that I would receive a job sheet detailing the repairs, none was provided. Upon inspection, I found that the back panel was loose and the fingerprint sensor was not functioning. I contacted Jeeves customer care immediately, but after multiple interactions, the issues remain unresolved. I escalated the matter to Flipkart, who informed me via email on 19th September that I would receive a refund of Rs [redacted]. However, despite several follow-ups via email and phone, each time I am given a new deadline for the refund without it being processed. This situation has been causing me mental and financial stress as I am currently unable to purchase a new phone. Despite my attempts to address the problem on Twitter, there has been no success. I would appreciate any assistance in resolving this matter and can provide further details if required.

I have already submitted the documents multiple times via email and on my Flipkart account. The order was placed using the registered mobile number ending in [redacted]. Even after being advised by one of your executives to send the documents to [redacted], I am being asked for the documents again. The return process was initiated again today, and I can claim the return by 7th October. I have been trying to return the item since 23rd September and feel completely harassed by this ordeal. I received a different product from what I ordered, a Libas kurti and Palazzo set in Medium size and Grey Shade, but received a Libas ONLY kurti in XS size and Green shade. The Order ID matched what was on the package and in my account (Order ID: OD[redacted][redacted]0), but the product was incorrect. I have uploaded all necessary documents to [redacted] and [redacted] but have had issues getting a response and confirmation. The item was prepaid, and this experience has been very disappointing. I am requesting an immediate return and refund for this item. Thank you for your cooperation.

Dear Team, I have not received any updates regarding my complaint. I accepted an offer to exchange my old washing machine for a new one; however, I was informed that I needed to pay Rs.3,[redacted] for delivery. I paid this amount as instructed, but now I am facing issues with receiving my old machine back or getting a refund. Despite contacting customer care and being promised a resolution by October 4th, the situation remains unresolved. I received a call on October 3rd apologizing for the incident, but I reiterated my request for a refund. After no further communication, I was informed via email that the issue would be resolved by October 5th at 9:58 am. However, upon reaching out to customer care on October 4th, I did not receive a satisfactory response and was asked to call a different number. I request a prompt resolution to this matter and a refund of Rs.3,[redacted] as agreed initially. Thank you.

Dear Sir/Madam, I recently purchased a POCO M2 Slate Blue (6 GB+[redacted] GB) mobile phone with Order ID: OD[redacted][redacted]0. While the device is functional, I have encountered issues with the gyroscope sensor which displays delays after movement in any direction. Despite reaching out to Flipkart's customer service and having a technician visit my home to address the problem, the issue persists. Furthermore, in addition to the gyroscope sensor problem, the device also experiences occasional lag. I am disappointed by the performance issues and would like to request a refund. Despite my attempts, Flipkart has been automatically rejecting my refund requests without further communication. I kindly ask for your assistance in resolving this matter promptly and processing a refund for the defective product. Your attention to this concern would be greatly appreciated to avoid any future inconvenience. Thank you.

I ordered a magic mirror. Today my order was supposed to arrive. The delivery person called to say they won't come to my address, despite me having ordered several times to the same address. The delivery person was very rude, as if they were going to give me charity. I felt really bad. CAN YOU PLEASE DO SOMETHING TODAY, I like Flipkart but if someone behaves like this, it gives a very bad feeling. Please deliver my order to my address today, it would make me happy, maybe I'll regain my respect. Your customer

Hello, I am Nandkishor from K.K. Pur. I recently bought a Lenovo K10 Note mobile from your Flipkart site. Unfortunately, the phone has been experiencing various issues such as freezing, display problems, battery issues, and most importantly, it completely shuts down at times. I chose to purchase from your site because I trust your system. Since the problem persists, I kindly ask for your assistance in resolving this matter. Thank you for understanding.

Dear Flipcart Authority, As a Flipcart Plus user and former Geography student, I have been searching for a laptop for educational purposes for the past five months. Unfortunately, I have not been able to find a suitable laptop within my budget until now. I had selected an ASUS S Series laptop (Model number: S430FA-EB006T) in the firmament green color, which is now out of stock and no longer within my budget. I kindly request a price reduction during this offer season as it would greatly benefit me. Thank you for your consideration. Sincerely, A Hopeful Student

Dear Flipkart Executive Team, I am writing to inform you that my account has been locked due to an unusually high number of returns. As a loyal Flipkart member for the past 12 years, I believe it is essential for you to review my order history. Being a Plus member, I have made numerous purchases, and if the correct items were consistently sent, there would be no need for unnecessary returns. Moreover, I have accumulated super coins which I am concerned about. I suggest that in the future, a warning message should be sent when a customer is nearing the maximum number of returns before their account is blocked to avoid any inconveniences. As a dedicated Plus member who has spent over Rs. 1 lakh on Flipkart, I was recently issued a Flipkart Axis Bank credit card. However, receiving a notification that my account is locked right after receiving the card leaves me questioning its purpose. I kindly request you to reconsider and promptly unblock my account. Thank you for your attention. Warm regards, R [redacted]

I ordered the LG G8X during the #bigbillion_sale with a 6-month EMI plan. The delivery was scheduled for Oct 19. It's now been 3 days, and I haven't received it. I've contacted customer service numerous times, but they keep asking for 24-hour waits after registering a complaint. I even went to the Flipkart Hub, but they couldn't assist. This has happened before, where my order was reshipped without my knowledge. I can't afford to lose this phone as it's the one I want. Neither the customer service nor the hub staff nor the EKart website can track my order. It's urgent for me to have a phone now. Please investigate this matter promptly. Order ID: OD[redacted][redacted]0 Customer Name: D. Ahmad