FlipKart Customer Service Issues

I placed an order with Order ID - OD[redacted][redacted]0. The courier person refused to deliver my two ceiling fans, citing three fake delivery attempts. I had previously informed customer care on 20 Oct 20 about the possibility of such actions, as I had a similar experience with the same courier. Despite my warnings, the courier made three fake attempts and canceled my order. I urge for a swift delivery before 25 Oct 20 or a refund of 1.5 times the amount paid, which is [redacted]. I had successfully received multiple small products from the same courier but suspect intentional misconduct in this case. I repeatedly updated the system about the non-delivery reasons, clarifying that no one had visited or contacted me. I request an investigation, direct contact with the courier for clarification on delivery attempts, and appropriate action to be taken, including a refund with a penalty of [redacted].

Dear Sir, I have noticed that there is a recurring issue with one of my three delivery addresses. Despite providing the correct details, the delivery person cancels the order claiming that I am not available, even though they ask me to collect the item from a location 2 kilometers away. This creates inconvenience and results in order cancellations. I have attached a screenshot of the order for your reference. I request your assistance in addressing this matter and ensuring that the delivery personnel are trained to deliver items to the specified destination. It is challenging for individuals, especially women, to travel long distances to collect items when the delivery is supposed to be door-to-door. Please take necessary steps to rectify this issue and enhance the delivery service quality. Thank you for your attention to this matter. Regards, M.N. Hasan Flipkart Customer

Order ID [redacted][redacted]0 for a Samsung [redacted]-liter fridge, placed by my son, Ashish P., was delivered on October 22, [redacted]. Despite multiple reminders, no one came for installation after 48 hours. As a 70-year-old senior citizen, I rely on this fridge to store essential items like milk, vegetables, flowers, and dairy products due to COVID conditions. The delivered fridge is damaged, and I've exchanged my old one with the expectation of the damaged fridge being picked up around October 30. Unfortunately, I am forced to use the damaged fridge, and waiting another 7 days without a proper one is not feasible. This situation is causing me distress, and I urge you to replace the damaged fridge promptly to avoid further issues. Prakash P. from Hyderabad.

Order ID: OD[redacted][redacted]0 Issue with Mi LED TV Replacement I ordered a Mi LED TV, and when the technician unboxed it, the remote was missing from the box, and the model was different. The technician said the TV would be replaced. However, when the delivery team came for replacement, they did not exchange it, explaining there was some issue. They canceled the replacement, but I have contacted Flipkart customer care multiple times questioning why the replacement did not happen. They keep asking me to wait for 24 hours. This situation is distressing. Please replace my TV or provide a refund. Please.

Hello, Hello, My name is Sandip Singh, and I work in Muscat, Oman. I opened the Flipkart app using my mobile number +[redacted]2, and I ordered some items through this phone number. However, my account is now deactivated. I tried to reactivate my account using the same phone number, but I'm not receiving the OTP on my registered mobile number. I need help registering on Flipkart. I tried calling customer care, but the phone was disconnected. I'm not sure how to solve this issue. I have also emailed Flipkart, but there has been no response. I am not happy with the service and behavior of the customer care team. Please check my Flipkart account and resolve this issue. Email Id - [redacted] Home address - Sima Singh Vill-karmaini muhabbat, Kuchaikote Distt-gopalganj, pin no [redacted], Bihar

I recently purchased an air bike from RPM on Flipkart, but unfortunately, I received a defective piece. I followed the return policy and reported the issue to RPM and Flipkart. However, I faced difficulties as Flipkart's customer care executives mentioned technical issues hindering the return process. They provided me with Incident IDs, and I also emailed my concerns to Flipkart's customer support. Despite providing video evidence of the RPM technician inspecting the product within the 7-day window, the problem remains unresolved. I am seeking assistance to find a suitable solution.

Dear Customer Support, I recently purchased a 50-inch Thomson TV that turned out to be defective. I requested a replacement and was given a date, but the replacement was rejected without my knowledge on the scheduled day. After contacting customer service, a return request was promised to be resolved within 7 business days. However, the request was rejected again on the 7th day without any notification. Even after sending evidence photos of the defect to [redacted], I have been left with the defective TV with no clear path to return it and receive a refund. Customer care mentioned it's a technical issue, asking me to wait for another 7 business days. At this point, I'm unsure of how to proceed and get my money back. Incident date: 13/10/[redacted] Thank you.

I recently ordered 2 Cardin pens under order ID OD[redacted][redacted]0. Upon receiving the parcel today, I discovered that only one pen was included instead of the two I had ordered. Although the bill indicated two pens, I only received one. I promptly filed a complaint and was given the option to return the parcel or receive a refund. Opting for the return, I was informed that a new parcel would be sent. However, the communication indicated that only 1 pen would be included. I am puzzled as to why, despite my order and payment for 2 pens, I am only receiving one. This situation feels like deception. I kindly request a review of the matter and ask for the delivery of the missing pen. Thank you, Harshal

I purchased the Khadi Meghdoot Ayurvedic Anti-Dandruff Shampoo for ₹[redacted] from Flipkart on October 15, [redacted], and made a prepaid payment. The delivery was supposed to be made by October 19, but I did not receive my product on time. Surprisingly, Flipkart updated my account as 'delivered' without actually delivering the product. Despite my complaint, the issue remains unresolved. Flipkart promised a resolution by October 26, which did not materialize. As of now, neither the product has arrived nor have I received a refund. They have now given a new date of November 3 for resolving the problem. It's frustrating to have this unresolved since I ordered the product on October 15. Contacting customer service has not been helpful as they keep saying their team is looking into it, yet there has been no progress. This experience feels like a fraudulent situation.

I have encountered an issue while attempting to update my email address on Flipkart. Despite entering the new email and saving it, I was prompted to provide OTPs sent to both the new and old email addresses. Unfortunately, I no longer have access to my old email as it was deactivated. Due to this complication, I reached out to Flipkart's customer service for assistance. Their initial response was unsatisfactory, prompting me to contact them multiple times without a resolution. Eventually, they advised me to email [redacted] with a scanned copy of my PAN, which I promptly did. However, I have not received any further assistance or action from the Flipkart team regarding this matter.

Subject: Issue with Order ID: OD[redacted][redacted]0 I am writing to express my dissatisfaction with a recent order placed on 4/10/[redacted] for a bed with a mattress. Payment of Rs. [redacted]/- was made promptly. However, only the bed was delivered, and after several attempts to obtain the mattress, we decided to cancel the order due to ongoing delays. I am disappointed with the service provided by Flipkart, a company we believed to be reputable. Despite multiple assurances that the mattress was on its way, it never arrived. The cancellation process has been equally frustrating, with no progress despite multiple contacts and complaints. Today, I spoke with customer service representative Miss Gajala and logged a complaint (Complaint number: IN[redacted][redacted]). I kindly request that my email ([redacted]) be updated for future correspondence. I urge immediate action to resolve this issue and provide the service that customers rightfully deserve. Your prompt attention to this matter would be greatly appreciated. Thank you for addressing this matter promptly. Sincerely, Manas Padhi

Dear Sir, I recently ordered a Realme 7i with the exchange of my VIVO Y55L mobile phone. The order was delivered on October 21, [redacted]. However, upon inspection, the delivery boy claimed there were issues with my old phone and valued it at Rs. [redacted]. Despite my old phone being in excellent condition, I was asked to pay an additional Rs. [redacted] for the new phone delivery at 7:50 PM. I agreed to this. Later that evening, at 10:28 PM, the delivery boy informed me of a product mismatch and rejected the pickup. I promptly raised a complaint with your executives on October 22, [redacted], at 9:17 AM and was assured the matter would be resolved within 24 hours. Unfortunately, no action was taken. I followed up on October 25 at 12:58 PM and was told to wait another 48 hours. Disappointingly, there has been no response or resolution yet. I have been a loyal customer for six years and never encountered such poor service. This experience has shaken my trust in your company. I urge you to address this fraudulent behavior by your delivery personnel promptly. Delivery agent's name: Lalat Kishore Harichandan Delivery date: October 21, [redacted], 7:50 PM

Dear Sir/Madam, I am writing to address an issue with my family ticket booked from Varanasi to Mumbai with Vistara Airlines (PNR-TP75JO) for travel on the 26th of August. My Booking ID is FF[redacted][redacted]. Upon reaching the airport, I was informed by a Vistara Airlines executive that my flight had been cancelled, and they assured me that the full amount would be refunded to my account. However, to date, I have not received the refund. Despite multiple conversations with Flipkart executives, each one has provided different information and I have not been able to speak with a senior representative as promised. According to Vistara Airlines, Flipkart is not cooperating regarding the refund. I regret booking my ticket through Flipkart and feel mentally stressed about this situation. I kindly request your assistance in ensuring the full refund is processed promptly to make my Diwali celebrations joyful. I am facing many difficulties without this money. Thank you, +91 [redacted], +91 [redacted]69

Hello team, I recently made a purchase on Flipkart during the Diwali sale for a Realme TV, 32-inch model. I received a substantial discount of [redacted] Rupees due to the combined Flipkart and bank promotions. However, my order, with the Order ID OD[redacted][redacted]0, was unexpectedly cancelled by Omnitech Retail without any prior notification. Despite expecting the delivery on November 2nd, the cancellation occurred automatically. After checking, I noticed that the product is now being sold at full price without the previous discount. This situation is concerning as I followed all procedures correctly. I contacted Flipkart customer service, and they mentioned that the seller cancelled the order. I request that the product be provided to me at the originally discounted price from the Diwali sale. It is important to uphold trust and ethical business practices, especially regarding promotions and customer orders. Thank you for your attention. Warm regards.

Hello, I purchased a Lenovo desktop computer that was delivered to me on October 26, [redacted]. Unfortunately, the product I received is defective. I immediately requested a return on the same day, but the seller rejected my request for both return and replacement. I have already paid the full amount for the product. Despite contacting Flipkart customer service multiple times, my requests for return were canceled by the seller around 10 pm, stating that it goes against their policy. I followed the instructions given by customer service, but I am still facing issues. I kindly request assistance in getting a replacement for the defective product.

Hello Team, I purchased an LG refrigerator from Flipkart on October 16, [redacted]. The product was delivered on October 28, [redacted]. Unfortunately, upon inspection by the LG installation representative on October 30, [redacted], we discovered that the refrigerator had dents and damaged legs, making it unstable. I have been trying for three days to initiate a return through the Flipkart customer care, mobile app, and website, but have been unsuccessful. As a software engineer, I find it hard to believe that such a technical issue could persist in an e-commerce application. I suspect there may be intentional delays for some marketing strategy, leading me to lose trust in Flipkart. I kindly request assistance in replacing the damaged product promptly. Enclosed are images of the damage for reference. Your prompt help is greatly appreciated.

I bought a Flipkart Perfect Homes Executive Chair because it was listed as Flipkart Assured. It arrived on October 22nd. I was satisfied for only four days before the chair broke and caused me to hit my head on the wall. Fortunately, I was not seriously injured. Scheduled technician visits keep getting canceled, and I am struggling to reach Flipkart for either a refund or a replacement within the advertised ten-day replacement warranty period. I am seeking assistance to ensure I receive the replacement as per the warranty terms. Thank you.

Order ID OD[redacted][redacted]0 for a MI TV 43-inch 4K. I, Aamir S., had ordered a MI TV 43-inch which was defective during the demo and installation. We requested a replacement, but due to delayed delivery, we decided to return the product. After a week, we received a refund but the pick-up of the defective TV had not been completed. Today, on 5th November at 2:30 PM, a delivery boy brought a new TV, which we declined as we had already received our refund. The defective old TV was picked up by the delivery boy. The pick-up update process seems to be delayed in the system. Kindly update the pick-up status and close the order. We do not require a replacement. Please arrange for the pick-up of the old TV. Thank you.

Dear Sir, I am Subhasish Pattanayek, a customer of your company. I recently ordered a home theater with the Order ID OD[redacted][redacted]0, and it was a prepaid shipment amounting to Rs. [redacted]. Unfortunately, I had to request a replacement as the sound was much lower than advertised on the product box. I have already submitted the return request, and your technical team visited my home to inspect the issue. They confirmed the problem, and your customer service assured me the replacement would be processed by November 9th. However, the technician did not provide me with a job certification after checking the product, and it has been 24 hours without any update on the app regarding the visit and approval for the replacement. This delay is concerning given the high value of the product. I have also attached a screenshot from the app for your reference. Kindly address this matter promptly. Best regards, Subhasish Pattanayek

Subject: Issue with Order OD[redacted][redacted]0 Hello Flipkart Customer Support, I am frustrated having to explain my situation to a new support agent daily. I placed an order for 7 clocks totaling Rs. [redacted] from Flipkart. However, upon delivery, I only received two boxes. Despite being told not to touch the packages for safety reasons, I paid the delivery person Rs. [redacted] in cash. To my dismay, when I finally opened the boxes, I discovered only 2 clocks inside. Since October 29, I have been pursuing a refund. Despite assurances that the issue is being addressed, I have yet to receive an update. My money and the remaining clocks are still missing. What was meant to be a gift for a colleague has now become a source of stress and anxiety for me. Kindly reimburse the funds for the undelivered clocks to my account details provided below: Account Holder: GUNJAN Account Number: [redacted][redacted] IFSC: HDFC[redacted] Branch: BULLANDSHAHR - UTTAR PRADESH