FlipKart Customer Service Issues

I purchased a yellow realme Buds Wireless Bluetooth Headset from Flipkart on August 1st with order ID OD[redacted][redacted]0. The item arrived on August 4th, but it was immediately apparent that it is a counterfeit product. Notably, the packaging was already open, it lacked additional buds or a charging cable, and there was no user manual included, essential for a new product. The substandard packaging contained only the headphones, which raises suspicion about its authenticity. I have verified this with the realme service center. Despite my concerns, the Flipkart representative denied my return request. The product's price is [redacted], and it is incredibly disappointing not to receive what was advertised. This experience is unexpected from a reputed site like Flipkart. I seek assistance in processing the return of this misrepresented product.

Dear Flipkart team, I wanted to mention that although my orders are usually delivered on time to the nearest location (Deoria- Order no-OD[redacted][redacted]0 placed on 2 Aug [redacted]), this particular order has not been delivered yet. I have contacted the support team regarding the delay, and they mentioned it's due to the lockdown. However, I have received other items on time during the same period, so I am confused as to why this order is delayed. The delivery personnel seem to be taking more time than usual to deliver the items, even though they are familiar with the location. When I inquired, the delivery person mentioned having difficulty finding my location. I would appreciate it if you could investigate this issue to understand and resolve why this delay occurred. If needed, feel free to contact me at +[redacted]35.

Dear Flipkart Team, I am Sandeep, an engineering student from Delhi, looking to buy a mobile phone. Recently, I stumbled upon a website called "Flipkart Lite Explore Plus" which seems unofficial but looks similar to yours, displaying only mobile phones. The concern I have is that while it offers cheap mobile phones, the prices for high-end ones seem surprisingly low. Additionally, the webpage only accepts online payments through Paytm. I believe there might be something amiss with this website, potentially affecting Flipkart's reputation. I wanted to bring this to your attention for verification and possible legal action. I can provide a snapshot or the link to the webpage upon your request. Thank you.

I recently purchased medicine, but I received empty capsules made of plastic. In my second order, out of 10 packs, I only received one pack with the others being just pieces of paper. I kindly request for assistance. Please contact me at [redacted] so that your team can proceed with further instructions to resolve this issue. If not addressed, I will have to file a complaint against the seller and Flipkart at the police station. It is crucial for you to monitor the sellers to maintain your reputation. They provided me with a box of [redacted] empty capsules, causing me to lose Rs. [redacted]. Please refund my money and rectify this matter promptly, or I will escalate this to social media including the IT cyber cell department and consumer forum. Regards, V. Rawat

Dear Flipkart, I attempted to purchase a mobile on July 8th but encountered a problem with the payment process. After the initial payment timed out, I retried the transaction successfully using the PhonePe app. However, there seems to be a discrepancy as the payment did not reflect on Flipkart, and the order IDs on Flipkart and PhonePe are different. PhonePe claims that you received the payment, but Flipkart denies it. I can provide both order IDs and screenshots from PhonePe to clarify the issue. Another concern is that the order ID on PhonePe starts with "TX" instead of "OD" like it does on Flipkart. The failed order on Flipkart has the ID OD[redacted][redacted]0, while the successful payment on PhonePe has the ID TX[redacted][redacted]0. I have tried contacting your customer service representatives, but they were unable to assist me. Please provide a resolution to this matter. Thank you.

I have been a loyal user of Flipkart for the past 11 years. I recently ordered two products on August 7, [redacted]. Unfortunately, one item I received, a microphone, was damaged. As a teacher who needs it for online classes, I kindly requested an exchange. However, upon clicking the return button, my account was blocked by Flipkart. The second product has not been delivered yet. Please unblock my account as I have no other user ID and need to continue buying essential items for personal use. My family also relies on this account. I seek clarification on Flipkart's return policy and request the support of all relevant departments to resolve this matter promptly. Thank you. Sincerely, User A. S., [redacted], [redacted].

Hello team, I am Mohamed Junaith from Cumbum, Theni district, Tamil Nadu, and a regular customer. In my area with postcode [redacted], residents encounter challenges with Flipkart deliveries, as some products are not available here and the delivery times are slower compared to Amazon. While Amazon operates locally, there is no Ekart logistics presence, leading to deliveries through E.com Express and Delhivery courier for Flipkart orders. My recent order, a glass corner shelf, arrived poorly packaged with a broken side glass and a bent supporting rod. Although I requested a replacement, the new item will not arrive for several weeks. This delivery delay issue is widespread among residents, prompting them to choose Amazon for its faster service. I am interested in establishing an Ekart franchise in my town, Cumbum ([redacted]), leveraging my B.Tech in Mechanical Engineering and two years of experience in Production-Logistics at Hyundai Engineering India Pvt Ltd in Chennai. I seek guidance on initiating this venture to address such delivery challenges in our area.

I have been ordering from Flipkart for years. Recently, I ordered a mobile display which arrived damaged. When I tried to return it, I found out that my account was blocked. Despite contacting customer care, my issue remains unresolved. I need to return the item, which cost [redacted], half of my monthly salary. I suggest providing a warning about potential account blocks for frequent returns or limiting returns per customer. I found a contact email ([redacted]) but it seems inactive.

I purchased a gym combo from Flipkart on June 14, [redacted], via cash on delivery. The delivery was due on June 17, but it did not arrive. I made an online payment on June 19 around 1:43 pm after seeing the option to pay and obtain the delivery agent's number on the app. Despite numerous complaints, call back requests, and customer care calls since that day, I have not received my order or been given any update on its delivery status. The payment shows successful on Flipkart's system, but on my app, it displays as payment under processing since June 19. After two months of unhelpful responses, I am still waiting for a resolution. I insist on receiving a firm delivery date for my order or a refund if delivery is not feasible.

Order Number: OD[redacted][redacted]0 I placed an order for 60 Liberty LAP XL 30 Adult Diapers (2 quantities of 30 pieces) and pre-paid Rs. [redacted]. Sadly, I only received 30 pieces instead of the full order. The invoice indicates 60 pieces, but the package only contained half the quantity. My prepaid order is incomplete, yet Flipkart's website shows it as completed. This experience has shattered my trust in Flipkart's reliability for pre-paid orders. I contacted Customer Care, but they didn't provide a solution, only apologies. This level of service and delivery is unacceptable for Flipkart's standards. Please address this matter promptly. Rajesh S.

I recently ordered a phone with order id: OD[redacted][redacted]0 from Flipkart, but unfortunately, I received a damaged product. After contacting customer service, I was informed that my case has been escalated to the concerned team, but I am still waiting for a resolution. Despite providing all necessary documents and images of the damaged item, my issue remains unresolved. I have been reaching out consistently, but the response has been to wait for a callback within 24 hours. I am concerned about the delay and the lack of a solution to my problem. I hope to have this matter resolved as soon as possible as I am unhappy with the service provided so far.

Dear Sir, I, Pooja K., placed an order with ID: OD[redacted][redacted]0 for the product "RN Enterprises 5 feet Teddy Cream RN 45-152cm Teddy Bear Big Teddy Bear 34." However, I received the wrong product meant for Miss Poonam. The item I received was "Teddy King 4 feet Standing Long Cute Teddy Bear for Birthday Gift Very Soft Cute Teddy Bear [redacted].2cm Pink/4 feet Teddy Pink." I am displeased with your services as I requested a replacement which turned out to be much smaller in size and not the correct item. The delivery boy confirmed this discrepancy and left without exchanging the product. Please refund my money as soon as possible. I have attached photos for reference. Sincerely, Pooja K.

Dear Sir, I ordered the CA Intermediate Accountancy book, but instead, I received a completely different project - a 10th-grade mathematics book. I requested a refund, but my return request was not accepted. Customer care instructed me to provide verification proof, which I have done, but the refund has not been processed. I have been trying to resolve this since August 13th. What should I do next? Thank you.

Hello Team, I wanted to bring to your attention an incident that occurred on August 18th concerning a mistaken product pick-up. Instead of retrieving a 10 rupees MRP item, the Wishmaster representative collected a dress worth over [redacted] rupees from myntra. Despite my efforts to resolve this with your team, I have not received any assistance so far. The individual who collected the wrong item was Wishmaster - Bhyrava N. I have lodged multiple complaints with Flipkart and had extensive discussions with their staff, but there has been no resolution. When the Wishmaster arrived, he mentioned that the image on his mobile device was not clear and asked to see the product for return. I showed him two items, and he insisted on taking the dress, which belonged to myntra. By afternoon, I received an SMS stating that the return of my Flipkart product (valued at 10 rupees) was completed instead of the myntra dress. I am struggling to get assistance from Flipkart's customer care team to return the product, which is quite frustrating. It seems like there might be some mishandling happening, including Flipkart's involvement. It is disappointing that they did not rectify the situation promptly upon pick-up. I feel it is important for all Flipkart customers to be aware of such issues to avoid similar incidents. I intend to inform my network about this experience. Thank you, Bharathi

Hello Team, I am reaching out regarding the pickup of my Scrotch Brite scrub by Flipcard scheduled for the 18th of August. The correct MRP of the product is 10 Rupees; however, an incorrect product was delivered by Flipcard. The assigned wishmaster for pickup was Bhyrava N, with tracking number FMPR[redacted]. When Bhyrava arrived, there was confusion as his mobile image was not working, causing him to mistakenly pick up the Myntra dress instead of the Scrotch Brite scrub. Despite receiving an SMS confirming the pickup of the scrub, it remains with me. I have made repeated complaints and calls to your customer care team regarding the return of the Myntra dress, valued at [redacted] Rupees. The initial complaint resolution was promised by the 22nd and later extended to the 25th of August, yet there has been no resolution. The customer care representative's suggestion to have Myntra retrieve the dress from Wishmaster seems illogical. I am concerned about the handling of pickups and the lack of a solution. I urge you to address this situation promptly. Thank you.

Hello Team, I would like to address an issue I have experienced with the pick-up of my Scrotch Brite scrub by Flipkart. The product's MRP was ** Rupees, but a wrong product was delivered. The tracking number provided was FMPR********** and the wishmaster assigned to pick up the item was Bhyrava N. When Bhyrava arrived, he seemed confused about the product to pick up due to a mobile image issue. After showing him the items I intended to return (one for Flipkart and one for Myntra), he insisted on taking the Myntra dress and closed the request for the Scrotch Brite scrub, which is still in my possession. Despite raising complaints and contacting customer care, the issue remains unresolved. The initial SLA was **nd and then extended to **th August with no solution to date. The suggestion to have Myntra pick up their product from Wishmaster seems illogical. I am disappointed with the handling of this situation and the lack of resolution. I urge for the return of my product and seek clarification on the procedures followed by Flipkart in such cases. I intend to share my experience with others to educate them about this incident. Thank you.

I have been attempting to contact customer support at [redacted] for the past three days without any updates or responses. Despite sending emails from [redacted] regarding my order placed from another number ([redacted]) where the amount was deducted but no order is visible in my profile, I have not received any help. I am frustrated with the lack of attention to my issue, as multiple calls to the customer care number have gone unanswered. Please arrange a call from your customer care soon to resolve this matter, or I may have to take legal action. You can reach me at [redacted]. Your prompt assistance in solving this issue would be greatly appreciated.

I received my 43-inch TV order on August 27. We had to wait for the technician to open the box. On August 28, the technician confirmed that there was no TV inside. I raised the same complaint and was offered a refund by the seller. It's been 8 days, and the seller keeps rejecting my refund request despite the technician confirming the missing product upon opening the sealed box with intact tape and seals. I'm frustrated with the daily calls to Flipkart, as the seller should refund my payment of [redacted] since I didn't receive the product.

Dear Jeevs / Thomson, I recently purchased a Thomson 55-inch TV, model Thomson UD9 [redacted] cm (55 inch ULTRA HD 4K) LED Smart TV, with the serial number TH55TH[redacted][redacted]. Unfortunately, the TV suddenly stopped working. An engineer from Jeevs named Yogesh Patel inspected the TV and identified a panel issue. Despite providing my bill invoice and extended warranty, the complaint remains unresolved. I am extremely frustrated with Thomson, which I consider one of the worst brands. The customer service from Jeevs and Thomson has been abysmal, with no communication from any service advisor or technician in the past three days. The blame game between Jeevs and Thomson needs to stop as both are providing extremely poor service.

Dear [redacted], I purchased a Thomson 55-inch TV, Model Thomson UD9 [redacted] cm (55-inch ULTRA HD 4K) LED Smart TV, with the serial number TH55TH[redacted][redacted]. Unfortunately, the TV suddenly stopped working. The engineer, Yogesh Patel from Jeevs, visited and identified a panel problem. The complaint remains unresolved despite providing a copy of the bill invoice and extended warranty. I am disappointed with Thomson, finding them one of the worst brands, and equally disappointed in the poor customer service from Jeevs and Thomson. It has been three days, and there has been no communication from any service adviser or technician. The service provided is truly pathetic with both Jeevs and Thomson blaming each other rather than solving the issue. Sincerely, . Jeevs / Thomson