FedEx Customer Service Issues

I placed an order with Brooks Brothers online and the shipment was sent out on March 14th, [redacted] from Enfield, CT. Unfortunately, once the package arrived in Memphis, the tracking details stopped updating and it was marked as pending. I contacted their customer service online twice and was promised a call back, but no one reached out except for a missed call. After calling today, I was informed that the package was found empty in Memphis and was advised to file a claim or contact Brooks Brothers. However, the online information indicates the package weighs 7 lbs, suggesting it may have been lost during transit. The total value of the package is $[redacted].21, and the tracking number is [redacted]84. I would appreciate any assistance in resolving this issue.

I shipped a package from the Orland Park, IL FedEx on April 13 to my sister in Sonoma, CA with an expected delivery date of Tuesday, April 17. Unfortunately, she never received it and when I tried to track it using the receipt number provided by the store, it was actually for a package going to Dallas, Texas. It seems like the employee mistakenly gave me the wrong receipt. The package had insurance for $[redacted]. I'm now unsure how to track the package or proceed further without the accurate receipt. If someone could please reach out to me to assist with this issue, I would greatly appreciate it.

In Athens, OH [redacted], at [redacted] East State Street on 5-15-[redacted] between 7:30-7:45 pm Eastern Daylight Time, a FedEx driver blocked our driveway despite available parking spots nearby. When I mentioned this, the driver disregarded my concern. This incident reoccurred on the busy East State Street, causing inconvenience. Unlike UPS, FedEx should discourage blocking driveways, especially when alternative parking is possible. I kindly ask the driver on this route to considerate parking in the future. I am not seeking punishment but simply wish to avoid driveway blockages. Thank you for your attention to this matter. - Carolyn Sweeney.

I was expecting a delivery by 10:30 am today, but it didn't arrive despite adjusting my schedule for it. While I was in a conference call around 10:40 am, I heard my dogs bark, but there was no knock on the door. Later, I found a door tag asking me to pick up the package miles away later in the day, which is not convenient. The delay was caused by FedEx. After contacting customer support, I was assured a redelivery by 1 pm with a prior call. However, a few hours later, checking the tracking showed no sign of redelivery. Due to the constant crashing of the website, I had to call customer support again. This time, I was informed that the package couldn't be redelivered by 1 pm, although I was guaranteed to receive it today. Furthermore, I learned that no signature was required for the package, and it should have been left initially, but the same driver failed to do so without knocking. I hope the package arrives today, but my confidence is low. My overall experience with customer service has been disappointing, from the antiquated voice prompt system to the malfunctioning website and everything in between. I have decided not to request FedEx services in the future.

I am John T. from [redacted] LCR [redacted], Groesbeck, TX, where my business, Tull Farm and Ranch LLC, is located. My business closes at 5 pm, and most deliveries, especially for firearms, require a signature. FedEx handles many of our shipments, but I've faced significant delays with ground and home deliveries arriving past 5 pm, sometimes as late as 10 pm. Recently, I had an issue with a frozen meat delivery scheduled for 5/26/[redacted] that arrived thawed and ruined on Tuesday. After receiving an email about a delivery on 6/2/[redacted] that never arrived, I am frustrated with the frequent delays, especially impacting my business. Although the driver for express deliveries is prompt, these delays are becoming a significant problem. I have a case number for the spoiled meat order.

My package has been stuck in transit in Memphis, TN for 46 days now. Despite multiple phone calls to FedEx, I have received conflicting information about the status of my package. I was initially told it was held in customs, then that it was released, and finally that it was still in customs. Seeking clarification, I spoke with a helpful customs service assistant who advised me to request the customs file entry number assigned by FedEx's customs broker. However, FedEx was unable to provide me with this crucial information, stating only that the package was in customs without offering further details. Despite my efforts to explain the situation, I hit a dead end with FedEx customer service. The tracking remains active, updating daily but stuck in Memphis. I am frustrated with FedEx's handling of my priority order and the lack of resolution provided.

I recently had an order from Hasbro Toy Shop with tracking number [redacted][redacted] scheduled for delivery by FedEx Home Delivery on 5/31/18. The package reached a distribution center in Mesquite, TX on 6/5 at 3:38 am but has not been delivered yet. Despite my attempts to resolve the issue with customer service over the phone and on social media, I have not received any helpful information. I requested to speak with a manager but have not had any success in getting a callback. I believe the package may be lost, and I am looking to get a refund from Hasbro Toy Shop. It is frustrating to have to go through all this trouble for something that was not my fault.

I reside in a townhome at [redacted] Talisman Ct, Apt D. My apartment is on the second floor near the street. Recently, a FedEx delivery driver left two packages on the ground floor by the stairs, making them vulnerable to theft from the street or parking lot. Due to rain, the packages sustained water damage instead of being secure on our porch. The packages weigh five lbs and twenty lbs respectively. Today, the USPS carrier managed to deliver a similar box to our door without issues.

I discovered a damaged box on Tuesday from Chewy left at the roadside. The FedEx driver repeatedly leaves boxes containing expensive items marked as delivered at the front door, even though my front door is at the opposite end of a [redacted]’ long driveway and out of sight from the road. The driver did not make any effort to bring the packages closer to the house, despite having a clear and accessible driveway with an open gate. Unlike UPS and USPS, whose drivers always bring packages up to the house, the FedEx driver consistently leaves dented packages in front of the mailbox at the edge of the road in the afternoon. This makes it easy for potential thieves to take them without even exiting their vehicle. Given that Chewy boxes contain pet products, they are susceptible to being taken by animals or thieves. Parcels labeled with well-known brands such as Bissell and Panasonic are at risk of being stolen. Despite my attempts to file online complaints regarding this specific driver, no action has been taken. As a result, I have notified my online retailers to avoid shipping via FedEx to my address due to these issues. I am requesting FedEx to instruct their drivers on my route to bring packages up the driveway and leave them by the edge of the garage, similar to how other transport companies operate. Kindly address this matter internally. Thank you. Linda E Wall [redacted] Whitefield Avenue Savannah, GA [redacted]

Dear John, It was a pleasure meeting you and learning about Bison products. Our staff appreciates your extensive knowledge. Thank you for the lunch as well. I wanted to update you and your team on the FedEx status for tracking number [redacted]60. As one of their significant clients, they should prioritize your needs. The delivery dates have shifted from Friday to Monday, then Monday to Wednesday, and now there seems to be another unforeseen delay. Due to consistent issues with FedEx failing to deliver items to our office at an 85% rate over the past three years, I have decided to cancel my account with them and rely solely on UPS for deliveries. Warm regards, Tuan L.

I couldn't present my project to a client due to the lack of the Bison product. This might risk another meeting. Dear John, it was a pleasure meeting you and hearing about your knowledge of the Bison product. Our staff was grateful for the information you shared. Thank you for the lunch as well. I wanted to update you and your team on the FedEx status regarding tracking number [redacted]60. You are an important client for them, and they should respect your business with them. Despite different status updates from Friday to Wednesday, there seems to be an unknown issue now. I've canceled my account with FedEx and now only use UPS due to their consistent failures in delivering products to my office. Warm regards, Tuan Le.

I am a person with disabilities and a long-time diabetic. I am transitioning to an insulin pump after 62 years of living with Type 1 Diabetes. My insulin pods are being delivered by Walgreens in Chicago. They need to be handled delicately as they can be spoiled if exposed to extreme temperatures. I have informed Walgreens that I require special delivery instructions due to my disability. I have asked them to note in their system that the FedEx driver should ring my doorbell, allowing me to raise my garage door remotely. The driver would then bring the package into my kitchen. I have contacted the provided number but the representatives I spoke with did not seem to understand my request. They insisted on a tracking number, which I did not possess. What's crucial is that each delivery follows the procedure I have described. I require assistance in setting up these special delivery instructions for my insulin pods. It's important for me to receive this support to ensure I can manage my health effectively.

My shipment with tracking number [redacted]40 was supposed to be delivered to [redacted] Oldfield Drive, Bogart, GA on Saturday, Sept 8. I asked for it to be held at FedEx Office at [redacted] W Broad Street in Athens because I wouldn't be home to sign for it. I got confirmation for the change and expected to pick it up on Saturday, but it's not there yet according to the staff at the FedEx location. Despite a receipt showing it was at the Athens processing facility on Mitchell Bridge Road around 8 AM, there won't be any further deliveries today. I'm frustrated that I can't pick up my package as planned.

The FedEx.com shipping management web portal underwent an upgrade a few weeks ago. Unfortunately, since then, our help desk has been inundated with calls from nearly [redacted] locations reporting that preferences are not saving as before. Previously, we could set up label creation preferences once and they would remain. However, now we find ourselves having to reselect our preferences before printing each label, causing significant disruptions, especially for locations shipping multiple items daily. This issue not only consumes time but also impacts our efficiency and ultimately our costs. Despite multiple reports to customer service by our managers, we have not received any updates on the situation. We are hopeful that the web team is working diligently to address and resolve this problem promptly.

We received a 3 File Drawer Wood Cabinet dropped near our mailbox, believed to be on Friday, September 14, [redacted]. Our home is not visible from Graydon Road. Luckily, my husband discovered it on Saturday afternoon. The cabinet was quite heavy, so we are relieved it wasn't taken by someone else. We kindly request that future deliveries be made directly to our house. We had a similar issue in the past with a different driver who couldn't drive up our driveway. I even offered to fetch the package from him. Our area is rural, and drivers should be prepared for the terrain. UPS has always managed well here. Deliveries during snowy conditions would be a challenge. Code: D[redacted]-[redacted] Tracking # 4[redacted] [redacted] Thank you. S. Ort [redacted] Graydon Road Glen Rock, PA [redacted]

I was driving in Seattle when a Fed Ex driver acted aggressively towards my car in the Ballard area. The incident took place around 10:50 am today on NW 60th Street from 20th Av NW. The driver, a thin-faced Asian man in his 20s, sped towards my car while I was attempting to park. He seemed to enjoy scaring me by coming straight at my vehicle. I was shocked by his actions as I had no room to maneuver with cars on both sides. He only stopped a few feet away after I hit the brakes. Despite my attempts to talk to him, he dismissed me. Fortunately, a witness, Shauna, a property manager I was meeting, saw the whole thing. I hope you can identify the driver with the information provided. This behavior was dangerous and intentional. I would appreciate a follow-up on this matter. Thank you. - P.B. [redacted]

Please refrain from misleading individuals with your deceitful and overpriced service that fails to deliver, resulting in the theft of customers' belongings. Your company's dishonest practices, including opening unnecessary investigations and providing false information, are impacting innocent people who trust you with their goods. Cease your thievery and deception; customers should not have to endure the frustration of lost items and dishonest handling. I will spread awareness to deter others from using your service and recommend reliable alternatives like USPS or UPS. It is imperative to address these issues and regain the trust of your customers to prevent further dissatisfaction and reputation damage.

I would like to share my disappointing experience with a delivery service company. They have been mishandling packages and potentially stealing items sent through their service. Despite promises of investigation, they have avoided taking responsibility and have left me feeling frustrated. I want to caution others against using this service and recommend opting for more reliable alternatives like postal or UPS. It's essential to spread awareness about such behavior to prevent others from falling victim to similar issues with this company in the future.

FedEx tracking states the package is delivered, but it has not been received, despite someone being home all day. This has happened before with a phone delivery that was said to be left at a side door that doesn't exist. The phone was later found in the mailbox. Today's package included confidential information, raising concerns about its whereabouts. It's frustrating to constantly search for packages, especially while dealing with a broken foot. Requesting more accountability from FedEx drivers to prevent mishaps like this. Hope to speak with a manager to address these ongoing issues promptly.

The item with tracking number [redacted]98 was originally ordered from Walmart in California. Despite requesting FedEx to return it to the sender, it ended up in Henderson, NV, instead of Chino, California. The package was initially intended for delivery in Trotwood, Ohio, on 11-6-[redacted] but was intercepted and rerouted multiple times. To ensure the package has been returned to the sender and to receive a refund of $[redacted], I have contacted FedEx multiple times. The tracking information shows that the package might have been signed for by R. Martinez in Henderson, NV. I need confirmation if this location is indeed where the return to sender process occurred, possibly back to Walmart in California.