Facebook Customer Service Issues

My manager recently purchased a new iPhone and Mac approximately two weeks ago. Initially, she was able to log in to her Facebook account on both devices without any issues. However, this morning she encountered a problem where she was locked out of Facebook and prompted to log in again. Unfortunately, when she attempted to log in, she was only provided with one option for a security check, which involved Facebook sending a text to one of three phone numbers. Two of these numbers were old numbers from her time living in Bali, and the other was her US number which is currently inactive as she is abroad. She tried to resolve this by contacting her US phone company for international data but was informed that she would need to visit a physical store in person to activate it. As she is unable to retrieve the required security code, her only remaining option seems to be downloading all her data, which is far from ideal. She has explored various avenues to address this issue but seems to be stuck in a loop without a way to reach out to Facebook for assistance.

My Facebook and Instagram accounts were suddenly deactivated by the platforms without any explanation. I have been using Facebook for a long time, and it is disheartening to receive a message stating that I am not eligible to use the platform with no further details provided for the sudden disablement. I am certain that I haven't violated any guidelines and suspect it might be a mistake or due to malicious activities. Restoring access to both of my accounts is crucial to me, and I hope to resolve this issue promptly.

Hello, I'm seeking assistance to regain access to my Facebook account. I am certain about the information used to create it - my email and password. However, upon attempting to log in, Facebook states that there is no account matching the provided details. I have not made any changes to the login information. I am eager to resolve this matter promptly as it is crucial for me to reconnect with loved ones. Your prompt attention to this issue would be greatly appreciated. Thank you.

There is an individual who has prominently displayed a picture of my underage child as his cover photo. Although he knows my son, there is no significant relationship between them. This person is married to my grandmother, from whom I am distantly connected. Despite my infrequent interactions with her, this man lacks the right to showcase my child to imply a false connection. I have reported this unauthorized use of the image numerous times since discovering it a week ago. It is important to note that the picture was taken by my mother during one of the rare occasions we encountered him, and she did not authorize its use either. I am seeking guidance on how to resolve this issue and have the photo of my minor child promptly removed.

I deactivated my account last year. I only remember my email (haven't used it in years) and my FB password. I've been trying for months to reactivate it to access over a decade of family photos and connect with loved ones. Struggling as the system claims my email or password is incorrect. I'm devastated as I can't retrieve 80% of my photos. Feeling lost, I've contacted support but was redirected here. Please assist me, I'm at a loss. My name is Nicole B., and my number is +[redacted]7. Thank you.

My account has been compromised, and someone has taken control by removing other admins through the hacked account. The email address linked to my Facebook account was [redacted] The hacker changed the email associated with the account and deactivated it. Regarding my page, the hacker used the compromised account to remove other admins since it was the creator of the page. They added their account as an admin and then demoted the hacked account. Even if I manage to regain access to the hacked account, retrieving the page would be challenging. The page is crucial for our business and is operating successfully locally. Please assist us in recovering the page. We are willing to provide any necessary information as proof of ownership. Best Regards, A.K.H.

Hello, I recently attempted to log into my account and was surprised to discover that it had been disabled. Although I hadn't been actively using the account for at least 24 hours, I did check messages before going to sleep. To my dismay, when I checked back the next day, I found that my account had been disabled overnight. I can confirm that I have not engaged in any behavior that includes making credible threats, supporting violent organizations, or posting excessively graphic content on Facebook, as was mentioned in the notification I received. Despite this, I have only been informed via email that my account has been permanently disabled without any specific examples of the violation. I am concerned that my account may have been compromised, leading to this situation. Building my following has taken me many years, and the thought of losing it due to circumstances beyond my control is distressing. I would appreciate immediate assistance with this matter. Thank you, Caleb

Hello, I am Vaibhav Shinde Patil from Maharashtra, India. My verified business account, Vaibhav Shinde Patil, has been disabled by Facebook since 26th October [redacted]. Despite not posting any explicit content, my account remains disabled without any explanation. I have already resubmitted my ID proof, previously accepted by Facebook for verification, in hopes of reactivating my account promptly. As a student with a digital marketing startup, I manage several customers' Facebook pages through my account. The sudden disablement has left me in a challenging situation. I kindly request Facebook to review my case personally and enable my account soon. Thank you for your attention to this matter. I eagerly await your response. Vaibhav Shinde Patil Email: [redacted]

I have been notified by Facebook that certain content I posted has been removed or disabled due to potential infringement or unauthorized representation. Possible reasons for this action include receiving reports of violations, managing a Page on behalf of an entity without proper authorization, repeated violation of policies despite prior warnings, alleged trademark infringement, impersonation, or misrepresentation of identity. Facebook does not arbitrate disputes between parties, and I am advised to communicate directly with the parties involved if there are concerns about the reports.

My name is Besjan Pesha, a well-known human rights activist and public figure in Albania. I am the founder and administrator of "Nisma Thurje," an organization I lead alongside numerous professionals in Albania. We have approximately 180k followers on our page with significant reach and engagement. Due to our critical stance towards the government and their authoritarian reactions towards critics, including threats and arrests, they are now using digital means to silence us on Facebook. The Albanian government has established a German-registered company named Acromax GHB, which has been signing contracts with Albanian television networks for the past four months to curb our content. Whenever we have had airtime on Albanian TV, we have shared parts of interviews or speeches that are essential for public awareness on our Facebook page. Acromax has managed to block these videos citing Facebook's rules, despite them falling under the "Fair Use" policy. This has resulted in penalties against me and my colleague, including the disabling of our personal accounts. My account, created in [redacted], has always been used to inform the public and promote positive change in the country. I'm appealing for a human reviewer to reevaluate the situation and reconsider the decision to disable our accounts and prevent us from creating new ones.

Dear Facebook, I am seeking clarification on why my three accounts have been disabled. I have been using the account GT Ogu-Ububa for a decade to engage in buying and selling, but it was disabled abruptly without any investigation. Following that, my account GTj was also disabled, with a suggestion to switch to my Gracetina Ogu-Ububa account, which has now also been disabled this morning. Having lived in the United Kingdom for over 20 years without any criminal record, faithfully paying taxes, I am baffled by the treatment I have received. I suspect a group backing the former governor of Imo State, Nigeria, is targeting me for raising awareness about the shady road construction conducted during his tenure. I feel bullied and harassed, especially since Facebook seems to be enabling this behavior by allowing them to make hidden complaints without transparency. It appears Facebook is favoring organizations like Rochas Okorocha’s without properly investigating complaints. I am willing to provide my photo, marriage certificate, and work ID to verify my identity, as I have consciously chosen not to display my photo, which should not be against the rules considering others have also not uploaded theirs. I urge Facebook to review this situation, as I am deeply disappointed by the unfair treatment I have endured.

I suspect my account was compromised on Monday morning when I received an unexpected email from Facebook asking for a password change. Despite not initiating the request, I found my account disabled when I tried to log in. Additionally, I noticed a friend request accepted on my behalf from an unfamiliar name around the same time. Despite explaining the situation to Facebook multiple times, they have permanently disabled my account without further communication. This is distressing as my business page and cherished photos are connected to my profile. I feel lost and seek advice on my next steps. Thank you.

Hello, I am unsure why Facebook disabled my main account. I just used the name A.M. Baloch on my Facebook account. I have been trying to regain access but have been unsuccessful. I have not violated any rules and it seems unfair that my account was disabled just for using a name. Despite creating new accounts, they too have been disabled. I am frustrated by this situation and hope for a chance to correct any issues. I have had 9 accounts disabled for unknown reasons and I am starting to feel upset. I understand there are rules to follow, but I kindly request that Facebook reviews their decision and allows me to use my account again. Thank you.

My daughter passed away tragically in July, leaving my 6-year-old granddaughter in my care. Shortly after, her father's mother has filed for temporary custody, even though he has a lifetime protection order preventing contact with our granddaughter. He had shared pictures of them on Facebook, but after legal intervention, they were removed. To strengthen our case, my lawyer needs evidence of the posts. I am hopeful that Facebook can assist in retrieving this crucial evidence, as my granddaughter is suffering from mental abuse and longs to be with me and her aunt and cousins. Your help would be immensely appreciated. Sincerely, LuAnn

I have encountered account lockouts twice in the past three days. The system stated my posts violated community standards, although I have not posted anything inappropriate. I exclusively post on my personal business page and the groups where my hosts invite their friends. I currently have seven active parties affected by this issue, specifically during crucial days like the one when I was first locked out and today, the final day for orders. This disruption is impacting my income and tarnishing my business's image. Regaining access to my account is vital for me to manage my business effectively. As a parent supporting both my kids and my parents, this situation is extremely significant. It is imperative that my account is reinstated promptly so I can address the customers who may have left the party due to the initial lockout.

I have been able to save up roughly [redacted] pounds to purchase a laptop for my school assignments. Since I am only 15 years old, I relied on a paper route to accumulate this money over a period of around 4 months. Upon exploring the market, I came across a laptop listed at [redacted] pounds that met my requirements and was described as being in flawless condition by the seller. After contacting the seller, I transferred [redacted] pounds to his bank account as requested, feeling inexperienced in such transactions. The seller assured me the laptop was manufactured in [redacted], free of any visible defects or scratches. I was provided with a tracking code for the delivery, and the laptop arrived today. Initially, it seemed to be exactly what I wanted, but upon inspection, I discovered a large cluster of dead pixels on the upper left corner. I noticed that the laptop I received had a different name displayed than the one depicted in the photos shared by the seller. Despite his claim that the laptop underwent a factory reset, certain keys were non-functional, and the battery was defective. I view this situation as a case of false advertising, especially since the seller blocked me immediately after dispatching the item.

Bonjour, Je souhaite signaler que mon compte [redacted][redacted] pour Allure E-commerce a été désactivé et réactivé suite à ma demande antérieure. Je vous prie de le réactiver, car je veille scrupuleusement à respecter vos règles pour maintenir la légalité de mon entreprise. En cas de violation de vos règles, je vous demande de me les spécifier pour éviter toute récidive à l'avenir. En tant que commerçant sérieux et professionnel, je prends toutes les mesures nécessaires pour respecter votre plateforme et faire prospérer mon entreprise. Je n'ai pas reçu de notification signalant un non-respect des règles de Facebook. Veuillez voir les pièces jointes pour plus de détails. Après la fermeture de mon compte il y a deux ans, j'ai suivi les conseils d'un coach spécialisé en publicité sur Facebook pour bien comprendre vos règles. Je vous prie de reconsidérer la fermeture de mon compte, car je m'efforce réellement de respecter toutes les directives. Cordialement.

My Facebook account, which I've had for 9 years, has been disabled. I have precious memories, photos, and videos on there of my children and family. I am unsure of what I did to violate any rules and have tried to apologize. My account has been disabled since June [redacted]. Despite multiple attempts to contact Facebook, I have not received a response. Facebook was a vital part of my support system for my depression, and I feel lost without it. I am reaching out for help to resolve this situation and hopefully get my account back. I appreciate you taking the time to read this and I hope to hear from you soon.

I previously had multiple accounts. My original account under the name "Jamie Hays from Centralia, IL" has been banned for 3 to 4 months without explanation. Despite having no reports against me, I have faced this restriction. I deleted my extra accounts hoping to resolve the issue, yet I remain unable to use my only remaining account. Despite reporting this matter multiple times, it has not been addressed. I am feeling very frustrated by this situation. I miss interacting with friends and family from other states, selling items, job hunting, and finding local events. I have been unable to do any of these activities for months without any notification of my account ban. Kindly rectify this problem promptly.

I have been using my Gma Baines account for quite some time, potentially since [redacted] or longer. On October 8, [redacted], I provided my ID with my DL number and service card to the administrators, who then changed my emails and phone number. I have now managed to locate the email they are using and the phone number associated with my account. While I can change the password on my old account, the administrators are sending a passcode to a phone number that I cannot access for security purposes. I also have a Cher Baines account with a profile picture only showing half of my face. Unfortunately, I have forgotten or someone has changed the password for that account. When attempting to update my one and only phone number in the settings of my new account, Cher Baines, it does not allow me to do so. I am struggling to regain access to my accounts due to these issues.