Facebook Customer Service Issues

After taking a break, I deactivated my account but when I tried to return after 6 months, I faced issues reactivating it. For the past 18 months, I have been trying to regain access without success. I receive a code on my phone, but I am unable to locate the "code generator" as instructed. Despite searching online and asking for help, I still can't retrieve my photos and contacts. Any advice would be greatly appreciated. Thank you.

I have a Facebook account but do not have a phone number linked to it. I typically access Facebook via the app on my phone, which usually keeps me logged in. Recently, I got a new phone with no backups, and when I tried to log into Facebook on the new device, I couldn't access my account. I have attempted various methods to regain access, including submitting my photo ID, a picture of me holding a piece of paper with a code, and even calling Facebook for help. Despite my efforts, I have not received any response from them.

My husband passed away on July 28, [redacted]. I recently received an email about a password change on his Facebook account, showing the location as Albuquerque, New Mexico. I have no involvement with Facebook and did not make this change. I have been unable to find a contact number to reach Facebook and speak to a representative, so I am seeking assistance here. It seems like his account has been hacked, and I simply want it to be closed as I do not have the login or password. Please help me with this issue.

Hello Instagram support, I am reaching out regarding my friend's hacked Instagram account, which was compromised through her email. This breach also affected her other accounts such as Amazon and Uber. I am assisting her in the recovery process. Her username is "missyvela" with 33 posts, and her original email linked to the account is [redacted] The hacker changed the account email, similar to what occurred with her Amazon and Uber accounts, enabling them to change the password. It is suspected that the hacker may have used the email [redacted], as seen in her Amazon account. We believe this email might have been used for her Instagram account as well. I would appreciate any guidance on the steps needed to regain full access to her account. Thank you, Jeevan

During a difficult time when I was being stalked, I used the pseudonym Jnq HM, which is my name without vowels, at the suggestion of the Baltimore County Police Department. My account under this name was closed two years ago, and I have been struggling to regain access ever since. Unfortunately, all my precious photos and contacts were lost as my phone number also changed. I simply wish to retrieve that information, but the message I receive states, "we will look at your submitted documents and get back to you" or something similar. It's disheartening to feel penalized for trying to protect myself from cyberbullying years ago and still be in this frustrating situation now.

I got logged out of Facebook, and now I can't log back in. It says it'll send a reset code to my phone number, but the code never comes through. I've also tried getting codes from my trusted contacts, but even after entering all three, it still won't reset. I've been struggling with this for three days now and nothing is working. I've tried all the steps I can find online, but nothing is helping. My name is Travis Martin Walker, and I would really appreciate some live assistance. Thank you.

I am having trouble accessing my Facebook account. I forgot to update my email address from [redacted] to [redacted] Facebook is requesting my password to log in. However, when I enter the password, I am informed that it has been changed. Now, I am being directed to my outdated Yahoo email account linked to Facebook. I have not used this Yahoo email in years, and it has been deleted by Yahoo. The email I currently use is [redacted] Please assist me in resolving this issue so I can regain access to my Facebook account.

My brother passed away on August 18th, and someone has contacted you claiming to be a sibling, requesting his account be closed. I have spoken to my brothers Robert Quada Jr, Joe Quada, and Johnny Quada. My name is Betty Knott. We are the only siblings of Charles Daniel Quada. We would appreciate it if his account could be reactivated so his children and his four siblings can access and view his pictures and the messages written about our family member. Dealing with this has felt like losing him all over again. Thank you for your attention to this matter.

My account was compromised, and it contains personal pictures of my loved ones. The hacker seems to be attempting to scam my friends and family, affecting my connection with them. My email address was altered, preventing me from deactivating the account, leaving me feeling violated. I have already tried reaching out multiple times but have not received any assistance. Can someone please help me resolve this issue promptly?

I have been trying to access my old Facebook account, which holds a lot of precious memories of my family, including my late father. I am feeling extremely frustrated as I cannot seem to retrieve it despite multiple attempts. It is upsetting that I might lose access to these important photos and memories. If my account has been hacked, I would like it to be resolved promptly. I struggle with being disabled, and the difficulty in accessing my account adds to my frustration. I believe that asking about my spouse rather than friends would be a more helpful security question. I can provide evidence regarding my marriage and other details to verify my identity. I do not have a phone linked to my account, only an email without a "Y" for Yahoo. I appreciate any assistance in recovering my account and updating my password for better security. I apologize for any impoliteness in my message; it is challenging for me to convey my feelings due to my condition.

I recently got a new phone and am trying to reset my Facebook password. My email is outdated, so I provided my associated cell phone number. Unfortunately, the reset codes are being sent to an old email, [redacted], which I can no longer access. I've been a Facebook member since December [redacted]. I would appreciate your assistance in resolving this issue. Thank you very much.

Hello, I am Joshua C. I need assistance with unlocking my account. I encountered an issue while updating my phone number. The verification process failed due to an outdated phone number. I kindly request your help to unlock my account or update my current phone number. Please enable me to access my account by fixing this issue. You can contact me at [redacted] or email me at Joshua.Galvez [redacted] Thank you.

Dear Team, My Facebook account has been disabled, and when I try to enable it, I receive the error message "This email ID doesn't belong to a disabled account." I am unable to follow the instructions provided by Facebook as it does not accept my ID proof and also says that the email ID does not belong to the disabled account. Please assist me in resolving this issue. Kindly update me on the current status of my Facebook account. Name: Prashant Gosavi Email: [redacted] Thank you for your help. Regards, Prashant Gosavi

I believe my Facebook account has been compromised. The password has been altered along with my linked Hotmail email password. When attempting to reset the Hotmail password, I noticed the backup email has been changed to an unfamiliar address (a getnada email). Despite trying to use the validation process with trusted friends on Facebook, the option does not appear. I am eager to speak with a Facebook representative, possibly through video call, to validate my identity with the photos on my account. Given the sensitive nature of the content on my account, particularly photos of my children, I am extremely worried about unauthorized access.

I recently got a new phone and tried to update my phone number linked to my Facebook account. I encountered a security check asking for verification with my old phone number, which I found confusing. Despite providing correct answers to the photo identification check, I was unable to proceed. I discovered that the option for "trusted contacts" was no longer available, and the ones listed were not selected by me. I reached out to Facebook twice and even submitted my ID photo, but I am still locked out due to the security check. I have people who can vouch for my identity, and my email linked to the account is accurate. However, I am unable to receive a verification code via email. Changing my password was not an issue, but the security check remains a barrier. It has been days since I first contacted Facebook, and I am frustrated by the lack of response. I've been using this account for years without trouble and don't want to create a new one. I hope Facebook addresses this promptly as I am eager to regain access to my account.

I am extremely frustrated with the situation regarding my Facebook account. When I was asked to verify my account through a cell number, I had to download an app to get a number as I don't own a cell phone due to my financial constraints. After following all the necessary steps and uploading a clear photo of myself as instructed, my account was unexpectedly disabled. I have been using my Facebook for years and it contains irreplaceable memories, including connections to loved ones who have passed away. I am now faced with the loss of all my personal information, contacts, friends, videos, and photos. This disruption has left me feeling upset and angry. If this issue is not resolved promptly, I will have no choice but to take legal action. Please address this matter promptly. Thank you for your attention to this urgent matter. Nathan R.

My Facebook account has been hacked. Someone got hold of my password and managed to change my email and phone number. I didn't realize it for a while since I wasn't checking my emails regularly. My original email was [redacted], but now it has been changed to [redacted], and the phone number ends with xxxx84. Can you please send a password reset email to my original email address [redacted] as soon as possible? Your assistance is greatly appreciated.

My partner accessed my Facebook without my knowledge and altered my name and profile picture, which I now believe is preventing me from accessing my account. To regain access, I'm being prompted to provide identification, but even when I attempt to do so, I'm unable to proceed. I suspect this difficulty may be related to the name change. This situation is frustrating, as Facebook is a critical means of communication for me. I would greatly appreciate any assistance in resolving this issue promptly. Thank you.

Facebook has been prompting me to confirm my identity due to a possible unauthorized login attempt. Despite correctly providing my date of birth and identifying five friends from their photos, I receive an error message stating, "Identity not confirmed." This issue has persisted for four days, with multiple unsuccessful attempts. I am seeking advice on how to resolve this frustrating situation with Facebook.

My Facebook account was disabled for posting inappropriate content. I apologize for this and really need my account back. My account is essential to me as it contains all my important contacts. Losing my account means losing all these contacts. Therefore, I kindly request Facebook to enable my account. I have been using it since [redacted] and will ensure not to breach any rules in the future. I value the connections I have made on Facebook over the years, so I implore you to reinstate my account, Facebook.