Facebook Customer Service Issues

Hello, I am currently seeking assistance in recovering my Facebook account that was disabled two days ago. I have already submitted my proof of identity. It is crucial for me to regain access as I have vital information related to a case against my ex-boyfriend, who has mistreated me. I firmly believe that the disabling of my account was an error, as I have not breached any of Facebook's terms of service. My Facebook account is under the name JERU GUTIERREZ, my email is [redacted], and my linked phone number is +[redacted]67.

I am having trouble accessing my Facebook account because it keeps saying my password is incorrect. I have used this password for years, so I know it is correct. The email address associated with my Facebook is [redacted] However, I am unable to access this email to receive the reset code as I do not remember the password. When I try to reset it, the system asks for information about emails I have recently sent, but I have never sent an email before. I am stuck at this section, and I need help resolving this issue. Thank you.

Hello, my name is Georgette Shaw, and I have been struggling to reset my password for the past three weeks. While I can access Facebook through the app on my phone, I am unable to log in on my desktop. I have made several requests to reset my password on my desktop but have not received any reset codes via SMS or email. As my account was recently hacked, I suspect it may still be compromised. I have attempted the password reset process at least 10 times, providing my phone number, but I have not received the code. My email address is [redacted], and my phone number is [redacted].

I received an email on October 6 regarding a Facebook password reset for my account reneepro01. The email states that if I did not initiate this change, I should secure my account by using the provided code. I want to confirm if this email is genuinely from Facebook or if it is a scam. I believed my account had been disabled and deleted approximately three years ago. If the email is legitimate, I request the immediate deletion of my account. Thank you.

Hello, I haven't logged into my account for a few years. I'm not very familiar with computers, but I really want to reconnect with my old friends on Facebook. The issue arises when I attempt to enter my password, thinking it's correct, only to be met with an error stating "incorrect username or password." I then followed the forgotten password reset procedure via email verification. After successfully changing the password and ensuring it was correct, I continued to face the same error regarding my username or password. After attempting this several times, my account became temporarily locked. Could you please assist me in understanding what might be causing this issue? Thank you.

Last week, I updated my Facebook name from Siddhant Mallick to Eden Hazard, my favorite football player. However, Facebook flagged my account as potentially fake and requested a photo ID for verification. Despite my attempts to upload my ID, the process seems to be stuck. I suspect Facebook may be looking for proof that my name is really Eden Hazard, which it isn't. I hadn't anticipated encountering this problem. I am willing to provide any necessary documentation to confirm my identity and regain access to my account, as it is essential for several apps that are currently affected by this issue.

I initially set up a Messenger account without a Facebook account. Recently, I created a Facebook account for university using the same phone number. When I tried to access Messenger again, it prompted me to log into Facebook. However, all my chats and groups were deleted, and it seems like a new Messenger account was created because my old profile picture is missing. I can't access my old account because I forgot the password, and resetting it through my phone number only shows my recent Facebook account, not the old Messenger one.

On Saturday, October 5th at 2:00 PM (UK time), I got logged out of my personal Facebook profile. The system prompted me to verify my account due to suspicious activity. I attempted verification by using a text code, identifying my friends in pictures, and confirming recent comments. However, upon completing these steps and verifying the friends I unfriended recently, I encountered an error message saying "Something has gone wrong." This issue has persisted despite trying to verify my account over 20 times within the last 72 hours using various devices and internet connections, but the same error continues to occur.

One of your members, John Buono, has listed my furniture for sale on Marketplace. He is selling my two antique couches, which are bronze in color with Victorian wood backs. This means he is selling stolen goods. When I called him about it at [redacted], he said he posted them as a joke but refuses to remove them. They do not belong to him, and he is undervaluing them. They will be sold without my permission. Please remove them from Marketplace as he does not own them. Thank you, Aime Wallace. P.S. I have additional evidence if needed to prove they are not his to sell.

After my phone reset, I lost all my information, passwords, and automatic logins. I'm struggling to remember my old account details due to personal health issues, but I'm staying busy and trying to stay productive. Can you help me find my old account instead of automatically creating a new one with the same name? I didn't provide profile information; maybe the IP address from my phone could help your team locate it? I'm concerned about Nigerians committing fraud by using others' pictures and information on the platform. This is troubling while honest users are working hard to use the app legally. It seems other countries are following this trend, and it's worrisome. Why is the Facebook owner focusing more on media than on shaping the future or sharing innovative ideas that could be beneficial, particularly for health issues? While Facebook is expanding into mobile phones, computers, laptops, and international sales, it's important to address the competition from other social media platforms. Collaboration can be great, but merging too much might compromise the platform's core values. I'm enthusiastic about sharing and discussing ideas for the future. Thank you.

I reported a fake account under the name (Fabiola Hernandez) to Facebook, but they have not taken it down despite it containing three unauthorized pictures of my family member, which are visible to the public. I am not connected to that account and cannot confirm if there are more family pictures. Despite reporting the images, they remain online. This situation is concerning, and the account should be removed due to its falseness and the unauthorized photos. It is crucial that action is taken promptly.

I'm experiencing difficulties with my Instagram business account @laliscookiesq8. When attempting to create ads, it prompts me to "connect to Facebook" despite already being connected. Additionally, I am unable to unfollow anyone as it says the "action is blocked," impacting my business operations. I have attempted various troubleshooting steps such as signing in and out, re-installing the app, using different devices, and accessing it through another Facebook account to no avail. Strangely, my other Facebook business account functions properly for ad creation. Your prompt assistance would be greatly appreciated.

Two years ago, I faced a life crisis and lost everything, including my phone and internet access. Despite remembering my password, I am unable to sign into my account due to prolonged inactivity. The platform now requires information I cannot provide to regain access. After months of failed attempts to log in, I reluctantly tried to create a new account, only to face challenges with verifying my phone number through a landline unable to receive SMS. Furthermore, my email is linked to my inaccessible old account. My main goal is to reconnect with my daughter, who recently returned from an air force tour, and reach out to friends I lost touch with during my breakdown. I seek assistance to regain access to my Facebook account for these crucial connections.

Hello, I attempted to list a ted lapidus paris Suede Handbag for sale this morning. Soon after listing it on Facebook marketplace, the item was removed for violating commerce policies. I am puzzled as there are multiple identical bags currently listed for sale. I would like clarification on why my listing was taken down while others remain up. I kindly request to be contacted via email and phone ([redacted]9) to address this matter. Thank you.

I've been locked out of my FB account since last Sunday. I woke up to a message about an article that violates community standards being sent from my account. I suspect someone is using it because I keep getting Bahasa emails on my linked email, [redacted], even though I don't use Bahasa. My most active account is Celine Lim, with a profile picture of a bowl with a purple flower. I've tried to recover the account, but each time FB said my email would send a code, it didn't. Please advise me on what to do. Thank you.

I recently got a message from a friend saying her WeChat account was hacked and needed a verification code. Without hesitation, I shared the code. Soon after, my Facebook account was compromised. The hacker altered my email and password, leaving me unable to recover it despite trying all available options in the Facebook help section. Since the hacker changed the email linked to the account, I'm unable to initiate any recovery processes. Time is of the essence as the hacker is using my account to scam money from my friends. I urgently need to regain control of my Facebook account.

I am having an issue with my Facebook advertisement account being disabled. It appears that my account was flagged for being unusual, and now the ad section is disabled. My business is a resort in Goa, India, and I often travel to promote it. I am new to using Facebook for advertising and not sure why my account was disabled. I would like to continue running ads for my business. Can someone please review my request and reactivate my page? Thank you. Best, Mahendra P. India

Hello, my name is NayNay and I recently lost access to my old Facebook account named "NayNay Dha Savage" as I lost my phone. Yesterday night, I received a request from the account and tried to retrieve it to deactivate it permanently. Unfortunately, the person who now has control over the account has changed the phone number and email address associated with it. I would appreciate any guidance on how I can regain access to my account. Thank you for your help.

After reporting a fake account, I was locked out of my own account by Facebook. To regain access, I need to submit a copy of my driver's license. However, every time I try to log in, Facebook prompts me to enter a 6-digit code sent via text message, which I never receive. Even when I request the code to be resent, I am told I've tried too many times and must wait 24 hours before trying again. Unfortunately, the cycle just repeats, and I'm stuck waiting another 24 hours. While I can receive the code via email, Facebook insists on the code being sent to my phone, which remains unreceived.

I need help changing the email address associated with my Facebook account. Initially, I used my work email when creating the account five years ago, which was a mistake. I've been attempting to update it for a while now. However, my current password isn't working, and when trying to reset it, the code is sent to my work email. This has led to suspected hacking as others are receiving messages from me that I did not send. I urgently need to change my password and update my email address to secure my account. Your assistance in this matter would be greatly appreciated.