Facebook Customer Service Issues

My account was hacked and subsequently suspended for impersonating someone else. Despite providing my information multiple times, my account remains unrecovered. I keep receiving automated messages from what seems to be the hacker. Accessing Facebook through a different account, I observed unauthorized changes in a group I manage, "Drag Racing Parts Classifieds." The group cover photo was altered, and an unexpected admin request was approved. This raises concerns as I had sent my IDs to regain access via Facebook messages. Despite extensively reaching out to Facebook for help, my issue remains unresolved.

Hello, my name is Stuart B. I recently faced an issue where my phone was compromised, resulting in being locked out of all my accounts. Despite trying to follow the instructions to regain access to my account, including providing a picture of my ID, I have not received any confirmation from Facebook. This lack of response is concerning as it leaves my account vulnerable to misuse. I hope to resolve this quickly by updating my contact information to secure my account from my new device. Thank you.

I am having trouble receiving the 6-digit code from the system. The email associated with my account is inactive for years. I have the same phone number but the code is not coming through. I can verify that my profile has the correct information. I need assistance to reset my account as I am unable to login. The account also shows another unfamiliar number.

I encountered an issue trying to regain access to my Facebook account. Following a compromise of my phone, I failed to update Facebook with my new number or device details. Consequently, when attempting to log in now, the verification code is being sent to my old number, which I no longer have access to. I have submitted my ID picture three times with no response. Unfortunately, I cannot afford an agent's assistance. I am seeking guidance on how to gain access to my Facebook account without the old number, especially when signing in from a new device. Although I can change my password, accessing my account remains a challenge.

I need assistance with a Facebook issue regarding my deceased son's account. In [redacted], my son passed away and his girlfriend immediately deleted his Facebook account. She does not have the legal right to do this, and she is unresponsive to any attempts at resolving this. Our family and my son's friends miss him dearly and would like access to his account to remember him. The suspicious circumstances surrounding my son's passing make the deletion of his account even more concerning, especially since his girlfriend is evading all discussions related to his passing. Could you kindly provide guidance on how to restore my son's account and change the password to prevent his girlfriend from taking control of it? Your help in this matter is greatly appreciated.

My loved ones and pals keep getting messages under my name that I didn't send, promoting items I haven't endorsed. Also, a duplicate account has been created using my photo. I'm receiving invites on Facebook and Words with Friends to play games with myself! I've changed my password numerous times for my main account, but the issue persists. I have no access to the second account with my details. If necessary, kindly assist in closing both accounts to resolve this situation.

My Facebook account was hacked by an unknown person. They are threatening to use the information and posting misleading pictures without consent. Despite efforts from my friends and family to verify the account, it remains compromised. I urgently seek assistance in deactivating or deleting the account as it contains personal and sensitive information. Despite waiting for a response for two months from Facebook, no action has been taken, even after providing all necessary proof of the hack. Your help in resolving this matter would be greatly appreciated.

I recently encountered a concerning situation where I received inappropriate videos and messages from whom I initially believed to be my brother. I decided to block this person and considered the possibility of my account being hacked. Unfortunately, it seems that my account has been deactivated or compromised. I suspect they may have access to my cell number and email address. This issue is urgent for me as I manage a neighborhood group that is relied upon by many for community news, including families with special needs children and elderly grandparents. I have taken steps like changing my password and submitting ID photos multiple times in an attempt to regain access and control over my account. My alternate email is [redacted] Any assistance in resolving this matter promptly would be greatly appreciated.

I am having difficulty targeting my Facebook ads effectively for my four books. I am unable to locate an option to target interest groups which is essential for the specific audiences my books are geared towards. For instance, one of my books, "RV the World," is intended for members of various RV groups, while the other three delve into the relationship between religion and ethics and would best suit atheist, agnostic, and related groups. If Facebook does offer this type of targeting, I would be interested in utilizing their ad platform. If this kind of specific targeting is not available, I may have to reconsider using Facebook ads for promotion. Thank you for your assistance.

I have encountered issues with accessing my Facebook account after reporting several friends' accounts being hacked. Despite sending pictures of my ID as requested by Facebook, I still cannot log in. I suspect my account might have been compromised by the same individual who targeted my husband's account. I have submitted a copy of my student ID (also my work ID) and current car insurance policy card, but the system continues to prompt me for an ID. The email linked to my account is [redacted]

I am facing an issue with another business page reposting my content with added information, which is causing confusion among our customers. I have requested them to stop multiple times with no success. I am unsure how they are able to add information to my posts and would like to prevent this from happening in the future. Despite them not liking or following my page, banning them is not an option. Any advice on how to address this situation would be greatly appreciated.

After logging out of Facebook, I forgot my password upon trying to log back in. Unfortunately, the email associated with my account is an old one from when I first started my profile. Since changing providers, I now have a new email address. Despite various attempts to log in and even submitting a photo ID as requested by Facebook, I haven't received any response. I've cherished ten years of friendships and photos on my account and simply wish to regain access. Thank you.

Hello, I'm Kyla Anderson. I entered a shoe design with cactuses in a Vans contest, but my votes have decreased as I can no longer promote it on social media. Initially, my posts had a great response, now the votes have slowed. Here's a snippet of my post: "Hello everyone! I'm a high school junior participating in the Vans custom culture contest to win $25,[redacted] for college to become a Neonatal Nurse Practitioner. I need your votes! Please click the link to like my design and help make my dreams come true! Your support means a lot to me!" You can vote once a day until Oct 13th. Thank you for your help and support!

I noticed an ad from Home Garden on my page and decided to make a purchase. However, when I checked my bill, it showed a charge from Joyfornice instead of Home Garden. Joyfornice is not a legitimate company. The delivery took ages, and the item received was not what I ordered at all. This company is a scam, and action should be taken to prevent them from scamming others. They also have a Facebook page that needs to be taken down. I have pictures as evidence if needed. Thank you for addressing this issue.

I noticed an attempt to access my Facebook account from Ukraine on Friday, October 4th. Unfortunately, I have been unable to regain access to my account since then. Each time I attempt to change my password, I encounter an error message stating, “something went wrong, please try again later.” Despite trying daily since Friday, I have not been successful. Although I can provide correct answers to the security questions, I am unable to set a new password as the same error persists. I am at a loss on how to proceed, as I am completely unable to reset my password. Your assistance in this matter would be greatly appreciated.

My Facebook account has been completely hacked. I've tried all the online methods provided by Facebook to fix it, but the hacker has set their email as "me". When I tried sending a new email, it reverted back to the hacker's email. It's only 8:15 pm, and this incident occurred about 3 hours ago. My wife and other family members have been blocked from my account, and they have even been removed from the Family Messenger groups. Despite trying all the online support options provided by Facebook, none of them have been effective. The phone number for support is closed at this time. FRANK D.

My Facebook account was closed last week, and I suspect it was hacked. I had to create a new account only to have it shut down again due to "suspicious activity." One of my friends, Robin Gibson, confirmed he reported it. Today, Monday, 10/7/19, at approximately 5:00pm PST, my account was once again shut down for the same reason. I have completed security checks multiple times in the last 3 months and am frustrated with this situation. I have been a loyal Facebook user for 10 years and demand a resolution to keep my account active without further issues. Please resolve this matter promptly. Thank you. - Joey S.

I recently switched to a new Apple iPhone. When my data was transferred, I encountered an issue with my Facebook login on the app. I can’t recall my password and have attempted several times to reset it without receiving a verification code. I have tried different passwords but haven’t had any luck. I am looking to reset my Facebook password and potentially update my email address for the account.

Around 2:30 EST today, I tried to access my FB account but was asked to log in, and my password was incorrect. It appeared that my password was changed 45 minutes earlier without any notification. I suspect my associated email address was altered too. This situation is troubling as I cannot reach my Facebook page, and I feel my privacy has been violated. I am locked out of my account and have no means to regain access.

My account was hacked, and despite multiple attempts to recover it, I faced issues with reopening it due to 'suspicious activity'. Following Facebook's instructions, I created a new account, but it got flagged for similar reasons. After much struggle, I managed to regain access to my original account, only to be blocked again on 10/7/19 at 5pm PST. The cycle of dealing with these issues has been frustrating and confusing.