Facebook Customer Service Issues

I recently noticed an issue with my Facebook page, labeled as AAA cheap trash hauling. The listed telephone number has been tampered with, leading to an unintended service. It seems someone altered it to promote a prostitution service, causing confusion for potential customers. I kindly request that the incorrect number be promptly removed and replaced with the correct one, which is [redacted] for AAA cheap trash hauling. My name is Sal Gambino, and I am the rightful owner of this business. Regrettably, I am unable to access my Facebook account due to the tampering. It appears that someone has not only changed the phone number but has also altered the password, locking me out. Your assistance in resolving this matter would be greatly appreciated.

Hello, I recently acquired a business from the previous owner who is struggling to remove the old page. The old page, owned by Robyn Thomas, is named Midlands Tack and Feed. I have taken over the business as Colleen Bromilow and created a new page called Midlands Tack and Feed Co. I need assistance removing the old page named Midlands Tack and Feed. It features a green sign as the profile picture and a photo of the shop interior as the cover page. If you need Mrs. Thomas's permission to proceed, please contact her. Comparing the pictures on both pages reveals they represent the same business. Kindly remove the conflicting page promptly to avoid confusion with the new site.

I am currently running a promotion for my book on Facebook. Each time I try to edit or publish my ad, Facebook mistakenly flags it as spam, resulting in my page being unpublished repeatedly due to recent spam activity. Despite Facebook eventually recognizing the error and apologizing, the continuous false spam reports have caused me to lose the ability to run ads properly. This issue has led to two of my pages being unpublished already. I am feeling confused and lost as I have been searching for a solution for the past four days.

Every time I try to access my Facebook app on my phone, I encounter an issue where someone named Dre Scott's account appears to be logged in on my device, even though I don't know this person. This has happened twice now on two different phones, both times with the same individual's account, Dre Scott. Feeling concerned and confused, I decided to investigate. Upon checking the profile, I discovered that my phone number was linked to Dre Scott's account. I promptly removed my phone number from the account, performed a master reset on my phone, and logged back into my own Facebook account. However, shortly after, Dre Scott's account reappeared as logged in on my phone again, causing me frustration. I am seeking assistance to resolve this issue promptly.

I am having issues logging into my Facebook app on my mobile phone. The app keeps telling me that I have the wrong password. I can't reset it via email because my username switched from my old email to my current phone number. When trying to reset the password, I am not given the option to receive a text message for verification. I submitted my ID as requested by Facebook to verify my identity, but even after receiving an email saying everything was resolved, I still cannot access my account. I really need help getting back into my account.

I am Lonnie Townsel, and I have a Facebook account. I reside in Las Vegas, Nevada. There's an individual named Kingsley from Nigeria, currently using the name OJUKWU on Facebook, who has my photo on his profile without permission. Despite asking him 3 to 4 times to remove it due to identity theft concerns, he has not taken action, even after acknowledging my requests. I am upset and request the immediate removal of my photo from his account. If he does not comply, I urge Facebook to either remove his account or take appropriate action. I have submitted two requests to the support center regarding this issue. Thank you.

I'm Braden Woodruff. I made a new account as I couldn't access my old one. Even though my email is correct, the system says there's no account with that email or it doesn't exist. My family can still see the old account and posts, but I can't find it on the new account. I also can't access posts where my family tagged me to the old page.

I'm having trouble accessing my account on Facebook due to a possible hacking attempt. I received an email alert about it, and I'm not a frequent user. Facebook suggested using security checks like getting a code from three friends or uploading a photo ID. I uploaded my photo ID but haven't heard back from them. The five friends listed for verifying my identity are people I don't really know well. The self-help system seems challenging for technically savvy individuals. My username is [redacted]

I was banned from using FB Marketplace about a year ago. I didn't know the reason then, but talking to friends made me realize it might be because I listed brand names like Nike and Under Armour in my post. I understand this is against the rules and won't repeat the mistake. How can I lift the ban and start using FB Marketplace again? Any assistance would be appreciated. Thank you.

I've created a song for a Cancer campaign featuring only female singers. It's incredibly important for the Tijuana Rosarito community. Unfortunately, Facebook has mistakenly banned the video, citing sexual content, which is not the case at all. The song is not a reggaeton video but a supportive initiative. This is urgent as there are numerous Cancer organizations involved in this project. You can find more information on the California Vive La Musica and California Network pages. The song is called "Ya No Trates Más 4k – Teresa, Andrea, Laisha, Monique, Abby, Paulina." Please help us by reposting our publication. Thank you.

My previous phone was damaged, it stopped working, and I no longer have access to the phone number linked to my Facebook account. When I attempt to log in, I am prompted to enter a code sent via text, which I cannot receive. I have already sent photos of my identification documents to Facebook but have not received any response. I am eager to regain access to my account, but I am unsure of the steps to take. Is there a method to access my account using my alternate phone with only Wi-Fi connectivity, as I currently do not have an active phone service?

Hello, I am not certain if this is the correct platform to address my concern, but I have a query regarding a Facebook page under my management. The page is dedicated to our local youth football team. I wish to temporarily set some of the albums on the page to private to prevent other teams from accessing our photos and potentially using them for their advantage. Upon visiting the album's "Edit" section, I noticed that changing the visibility settings is not available. I am reluctant to delete the albums entirely; rather, I aim to hide them until the conclusion of our season. I appreciate any assistance you can provide. Best regards, Derek

I recently got locked out of my account due to an authentication issue after changing my phone and number. This additional security measure logged me out on all devices. I have been unable to reach Facebook for support leading to frustration. Consequently, I lost access to all my contacts and precious memories of my puppy. I created a new account but it was flagged for suspicious activity. Now I'm locked out of that one too. This is affecting my work as an ItWorks distributor and I feel violated. I urgently need help to resolve this situation. Thank you.

I've noticed a frustrating change in the Facebook comments section where replies are no longer directly under the comments they are responding to. This new format makes it difficult to follow conversations. I already reported this issue in the "Get Help" section, but the response I received was unclear, asking me for a solution instead of addressing the problem directly. Can someone from Facebook please provide a clear explanation of how this will be fixed? It would be more helpful if you could address the issue rather than waiting for users to come up with solutions.

Hello, I recently violated Facebook's rules with some comments. I acknowledge my mistake and admit to multiple infractions. However, I received two penalties for the same offense. Initially, I was blocked for 24 hours on 9/21/. Then my account was reactivated briefly only to be blocked again later that same day, 9/22/19, this time for 30 days, all for the same violation. I understand the importance of maintaining a respectful online environment, but a 30-day ban feels excessive. Could you please reinstate my Facebook account? I assure you that I will be more vigilant about my posts in the future. Thank you, D. Brockner

I keep receiving texts on my Instagram account from individuals claiming to be Facebook representatives. One communication was from a person named Kate Aronowitz offering a $50,[redacted] prize, followed five minutes later by another message from someone named Kimberly Saunthers offering $[redacted],[redacted]. These messages included photo IDs. Additionally, I received a message from someone claiming to be Mr. Mark Zuckerberg, including a Facebook ID and a video call in which the person had an Indian accent. How can I stop these annoying texts from appearing on my Hangouts, Instagram, and Facebook accounts?

Hello, I created a profile under the name Oltul Ortodox and also set up a page with the same name. Recently, I was informed that the account is being reviewed. I was unaware of the rules regarding profile names. When requested for verification, I was unsure what information to provide. I can provide a photo of my ID if necessary. Please specify what additional details are needed from me. I kindly request assistance in recovering the profile and page. I am willing to change the profile name to my real name as needed.

I am experiencing problems with Facebook ads. I have noticed that I am being billed twice, which is concerning. Even though I have only been running ads on Instagram, I am still getting charged through Facebook simultaneously. It is frustrating to see my advertising budget being used this way, especially when the outcomes are not meeting my expectations. I comprehend that the platforms are interconnected, but the duplicate charges are confusing and need clarification. I am currently spending close to $[redacted] on ads, and I would like to understand why this is happening. I am eager to find out how to prevent these double charges and possibly pause or halt the payments altogether.

I am experiencing issues setting up new Facebook accounts on Wordstream. An error message keeps appearing stating: "We're sorry. We detected a problem with the Facebook Ad Account associated with this user. Please review account permissions and billing information." I have verified my permissions and billing details, ensuring admin access to all accounts. Wordstream confirmed the error is from Facebook. I need assistance in resolving this matter.

I accidentally deleted my main account when trying to delete a duplicate one, and lost access to Messenger along with all contacts and messages. Despite reinstalling the icons on my iPad, I cannot recover my original account, "Judi Soutar," with the profile picture of me in a blue shirt. Instead, it keeps redirecting me to the blank duplicate account. I hope to retrieve my main account without causing further issues. Thank you.