The following are issues that customers reported to GetHuman about Facebook customer service, archive #876. It includes a selection of 20 issue(s) reported October 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account, belonging to Iani Adolphus in Guatemala, has been compromised by someone located in Canada. Despite updating my email to [redacted] and phone number to [redacted]2, I can no longer access my account. The hacker has enabled two-factor authentication, and I am not receiving the necessary login code, even after resetting my password and identifying friends. Attempts to verify my identity through photo submissions have been unsuccessful due to expired links. It is crucial for me to regain access to my account, as it contains vital university-related contacts and pages. I would greatly appreciate any assistance in resolving this matter.
Reported by GetHuman-iadolphu on martes, 1 de octubre de 2019 3:17
My FB account got hacked a year ago after 7 years without any issues. In [redacted], I faced reports and sanctions but managed to recover it twice. The third time, I lost access, so I created a new account, which I use now. The old account, Pamela Pelayo (pelayita), suddenly showed activity on September 20 with changed photos. I've tried but can't regain access since I don't have the registered email or phone number anymore. The old account has different photos from the new one, including a kid's picture and a foreign language image. I need help retrieving the old account for precious family photos.
Reported by GetHuman-pelayita on martes, 1 de octubre de 2019 3:17
I'm having trouble finding vaccine-related groups without the unwanted links to government sites like the CDC, WHO, and AMA. I prefer to make my own decisions on who to trust and would like to avoid being directed to any particular sites. I kindly ask that my account and searches not be influenced by pro-vaccine scripts or algorithms. Please let me know how you can respect my privacy request.
Reported by GetHuman3680611 on martes, 1 de octubre de 2019 3:17
I believe my PUBG Mobile account got hacked, which is connected to my Facebook. The hacker then accessed my Facebook account and changed the password, leading Facebook to disable my account. I have numerous cherished memories on Facebook, and I am desperate to retain them. I have been a member for an extended period, and I cannot access my old email because it has been inactive. The only way to reach me is through [redacted] Unfortunately, I am not receiving any emails Facebook might be sending me. I have repeatedly submitted images of my driver's license to verify my ownership of the account.
Reported by GetHuman3680595 on martes, 1 de octubre de 2019 3:18
I am having trouble accessing my Facebook account. The last time I logged in was at a computer shop, but last night it would not accept my password. I believe I may have forgotten my most recent password. To reset it, I tried the "forgot password" option and entered my new email address. However, when asked for the name of my trusted contact, I entered J. Ponce, but one of my trusted friends no longer has an active account. How can I retrieve access to my Facebook account?
Reported by GetHuman-mierilma on martes, 1 de octubre de 2019 3:18
I created an account 7 years ago with an old phone number. One day, I was logged out and couldn't access my account because it required a verification code sent to my old number. Despite trying other options and sending my ID and personal details, I received a code and link via email that didn't work. I've sent over 15 emails, but haven't received a response in almost a month. I'm unable to use my account now. If anyone can help, please contact me at [redacted].
Reported by GetHuman3632460 on martes, 1 de octubre de 2019 3:19
I used to have a Facebook account before. However, I recently had an accident that resulted in me being hospitalized, causing me to forget my Facebook login details. I managed to recover them, but then my computer got damaged during a recent storm. I now have a new computer, but I can't recall my username or password. Can you please assist me? My son set up a Yahoo account for me, but that's all I have. Thank you very much. I hope to receive some good news soon because I miss connecting with my Facebook friends.
Reported by GetHuman3680624 on martes, 1 de octubre de 2019 3:22
My account has been disabled once more. I cannot access my email at [redacted] as I am currently in a halfway house in Columbus, Indiana. I rely on my friend Amber Laux from Laporte, Indiana, to help me check messages. I need access to Facebook to stay in touch with friends. Thank you.
Reported by GetHuman-megsmiss on martes, 1 de octubre de 2019 3:37
I haven't accessed my email in a while, but it was linked to my Facebook account, which I use frequently. Recently, I got logged out of Facebook and have been unable to regain access. I attempted to contact the email provider, but they were unable to assist. Now, another individual is using my Facebook with their profile picture and name, although all the content belongs to me. I am unable to access my account and reclaim it.
Reported by GetHuman3680700 on martes, 1 de octubre de 2019 3:48
Dear Facebook Team,
I recently purchased a new SIM card for my phone number and would like to use it for my Robert Bob Dack account as well. Currently, I am locked out of both accounts for 3-4 days, so I had to buy a new cellphone with the new SIM card. Please address this issue as soon as possible.
Thank you,
Bob Dack
[redacted]-[redacted] Street 5 NW
Edmonton, Alberta
Canada T5M0K1
Reported by GetHuman-bdack on martes, 1 de octubre de 2019 3:50
Hello. I recently made a post on Facebook and hid it from a specific person. I clicked the red minus sign next to their name to do so. Even though I see their name with the red circle and minus sign when checking the visibility settings, I want this person to be able to see my future posts. I have "Public" checked off with empty circles to the left. Is there a way to reverse this and allow him to see my posts again? I'm not certain if he has seen any posts since the one I hid. Thank you.
Reported by GetHuman-yogiandw on martes, 1 de octubre de 2019 3:56
My Facebook account was hacked, and the password and email were changed. I attempted to recover my account independently but was unsuccessful. I provided recent comments and uploaded my ID for verification but still cannot access my account. It seems the hacker may have disabled or deleted it, which is upsetting since I use it for business and have lost valuable photos. My account is linked to my phone number [redacted] and email [redacted], although the email was altered.
Reported by GetHuman-blingwit on martes, 1 de octubre de 2019 4:01
I have been attempting to contact FB regarding unauthorized charges on my account. I did not authorize a campaign for the Queer Conscious Community. I intermittently run ad campaigns for my page Peter Hoare - Energy Intuitive. This situation occurred just after I upgraded to IOS 13 on my iPhone. I frequently receive ad boost promotion offers on my feed and may have mistakenly clicked on this one. However, I did not knowingly approve this ad. I am requesting the removal of these two charges from my account. I have also informed PayPal of these unauthorized charges and requested a refund. I kindly ask for assistance in looking into this matter and refunding me for the charges. Thank you, Peter Hoare.
Reported by GetHuman-kalapete on martes, 1 de octubre de 2019 4:01
I recently got a new phone and attempted to log into my Facebook account. I was supposed to receive an access code via text, but it never arrived. When I tried to log in on my computer, it said an access code would be sent to my email, which I can no longer access. Despite having all the necessary information on my profile, I am unable to retrieve the code and thus cannot access my account. I am concerned that I may have permanently lost access to my Facebook account. A password reset or alternative solution would be greatly appreciated. Thank you.
Reported by GetHuman3680714 on martes, 1 de octubre de 2019 4:04
My friend and I have been intermittently stalked by the same individual for a few years. I want to address this by raising awareness and potentially adding a "report stalking" feature on profiles. Stalking is a widespread issue globally, and having a way to report stalkers and flag their names to prevent them from contacting their targets across multiple accounts would provide peace of mind to many. It's important to create a safe environment for everyone, ensuring that individuals do not have to fear being contacted by their stalkers in the future.
Reported by GetHuman-mistyukk on martes, 1 de octubre de 2019 4:42
I am unable to access my two Facebook accounts named Esteban Pusakal (Inozent One) and Esteban Pusakal (Boga Otomatika). These accounts have many contacts and friends that I need to reach out to at this moment. I don't believe they have been hacked; I think it's because I have neglected them for quite some time. Due to past issues and hardships, I almost forgot about them. It has been a tough time for me, and I have almost lost everything. I hope for assistance regarding this matter. I identify myself as an Underground Rap Artist, although I am not sure if those who believe in my skills are still there. Nonetheless, I hold onto hope.
Reported by GetHuman-steban on martes, 1 de octubre de 2019 4:57
Hello,
I recently set up a Facebook Business Manager account. However, when I attempted to upload a Lookalike Audience using my CSV file, I received a message stating I do not currently have access to this feature but may in the future. Can you please explain why?
Also, I have a personal Facebook Ads account where I only have one friend connected. When trying to upload a CSV file for a Lookalike Audience, I was informed that I do not have permission and that I need to open a Business Manager account. Unfortunately, I'm unable to do so through my personal account.
Reported by GetHuman3681024 on martes, 1 de octubre de 2019 5:40
I attempted to access my account one day, only to discover it was disabled. Despite my efforts, I never received an email to resolve the issue. Struggling with technology, I resorted to creating a new account. Suddenly, I was notified of two warrants for harassment and disorderly conduct dated July 30, [redacted], at 10:00. Feeling lost, I seek help to understand why my original account cannot be accessed and to identify the devices or numbers that may have accessed my Facebook account on that date. Any assistance is valued as the prosecuting attorney is involved.
Reported by GetHuman3681027 on martes, 1 de octubre de 2019 5:41
After I covered a music festival on my business page, Capture Kentucky, my personal Facebook received a surge in friend requests. However, due to this increased activity, I was suspended from sharing links until October 3rd. I appealed the ban and changed my password as prompted. Unfortunately, I am now inundated with too many SMS requests for two-way authentication.
When I tried to upload photos of my IDs and codes to resolve this issue, I encountered an error message stating that the page was broken or the link was missing. These complications came at a critical time for my media site, and have caused unnecessary chaos simply because of my active social media presence.
I seek assistance in resolving this matter promptly.
Reported by GetHuman-googlyip on martes, 1 de octubre de 2019 6:13
I have been struggling to access my Facebook account due to a password issue and conflicting email addresses. My main account is linked to an old email, while my secondary account is tied to my current email, which I have been trying to delete. Despite trying to reset my password using a trusted friend's code, I keep facing the message "that email is associated with another account," even though I did not enter any email during the process. With a new phone in hand and the need to log into my accounts, I am at a loss. Any suggestions on what steps I should take next would be greatly appreciated.
Reported by GetHuman3681229 on martes, 1 de octubre de 2019 7:02