The following are issues that customers reported to GetHuman about Facebook customer service, archive #875. It includes a selection of 20 issue(s) reported October 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my Facebook account. My name on Facebook is Thomas Thomas, and I am not sure what my account number is. I received some notifications about actions being taken on my account, but I am not aware of what they are. I have been informed by my contacts that they are having difficulty reaching me and getting blocked, possibly through Messenger. If you could look into this matter, I would be grateful. Please contact me at Gerald Thomas [redacted] at gmail.com. Thank you.
Reported by GetHuman-giroldth on martes, 1 de octubre de 2019 0:19
My Facebook account keeps sending friend requests to people I'm already friends with, and it got flagged for impersonation which I believe is incorrect. I've been trying for three months to get it resolved, but I keep receiving automated responses about impersonation. I created a new account, but that got shut down too. I just want access to my original account to retrieve my important data. Any suggestions on how to proceed?
Reported by GetHuman3632375 on martes, 1 de octubre de 2019 0:20
It has come to our attention that there may be some confusion. The Blood and Water Society values communication and cooperation. We are located near Kendall Square and have members with ties to MIT. We kindly ask for any server information issues to be addressed promptly to prevent any misunderstandings. Thank you for your understanding. - Steward Prime, Blood and Water Society
Reported by GetHuman3680035 on martes, 1 de octubre de 2019 0:32
I've been restricted from commenting or using Messenger for challenging individuals violating Facebook's community standards, particularly racists and bigots. Facebook allows these to be reviewed without providing reasons for an appeal, enabling such individuals to persist in their behavior. Despite Facebook's message claiming my communications breach their standards, I disagree. One message was labeled as a hate crime, although it was not derogatory or considered a crime by any country except under oppressive regimes. While I understand Facebook's efforts to enforce standards, I feel they are limiting free speech beyond hate speech and failing to sanction users disseminating hate, racism, misogyny, sexism, and other intolerances. I am seeking a genuine review with a detailed response to appeal the specific messages that led to my ban. This is my second ban in two weeks for what I consider ordinary dialogue, with each ban lasting longer than the previous.
Reported by GetHuman3680183 on martes, 1 de octubre de 2019 1:03
I have been receiving multiple Facebook security codes without my request, leading to me being locked out constantly due to unauthorized login attempts. Changing my password did not solve the issue. After leaving the account untouched for a few weeks, I now face the challenge of accessing my account as the hacker has manipulated both my backup email and added a new email to my Facebook. I possess a driver's license and passport for identity verification, and can also have Facebook friends vouch for me. I am seeking guidance on reclaiming access to my account and intend to update all login information promptly to secure my account from further unauthorized access.
Reported by GetHuman-middlgs on martes, 1 de octubre de 2019 1:14
Since the end of July, I have been facing trouble accessing my account. Every time I attempt to create a new account, it gets disabled citing security reasons, which I believe is not accurate. I have been a member since [redacted], but these issues persist. My phone number, email, and profile picture are not being accepted. I urge you to address this matter promptly. I am missing my friends and the groups I am part of. If you suspect my account is compromised, kindly investigate the matter instead of inconveniencing me. This situation is frustrating, and I have reached my limit. Thank you.
Reported by GetHuman-jchumble on martes, 1 de octubre de 2019 1:17
I got logged out of my Facebook account, and I can't remember the password to sign back in. Unfortunately, the reset code is being sent to an email address I no longer have access to. I've uploaded my ID, contacted my trusted friend, and entered the code as instructed, proving my identity. The system said it would send an email or text to the chosen phone number, but I haven't received anything yet. I'm still unable to log in using any of the passwords I've tried. Your assistance would be greatly appreciated.
Reported by GetHuman-ronkylad on martes, 1 de octubre de 2019 1:34
I recently had my phone stolen and have encountered difficulties accessing my Facebook account due to not receiving the SMS for two-factor verification. Despite attempts to receive a code via system call, the received code didn't match the one not received via text. My phone number is [redacted]. I seek assistance to temporarily disable two-factor verification to regain access to Messenger. Thank you.
Reported by GetHuman-bayball on martes, 1 de octubre de 2019 1:51
I'm trying to find a way to contact Facebook as I am having trouble resetting my password. Whenever I try, it keeps reverting back to a message stating my account is temporarily locked due to someone allegedly attempting to log in from Dallas, Texas, which is not where I reside. I have made multiple attempts today to reset my password and have even attempted to secure my account, but I keep getting redirected to the locked account page. Can anyone provide assistance? Thank you.
Reported by GetHuman3680364 on martes, 1 de octubre de 2019 1:54
There is someone adding me to groups on my account and posting casino content without my permission. At first, it was just the groups I belonged to, but now they are adding me to any group possible. Despite changing passwords and deleting apps, the issue persists. I tried securing my account, but nothing has helped. It is frustrating to keep deleting these posts, and I am receiving complaints from many people. I was recently banned from posting in groups, and after the ban was lifted, the problem resumed. I am considering changing my email address for my account. Unfortunately, I cannot provide an example of the posts as I deleted them due to their offensive nature. Thank you for your assistance.
Reported by GetHuman-goatsgra on martes, 1 de octubre de 2019 2:02
I am experiencing an issue with accessing my Facebook account. Initially, when attempting to reset my password, a new account was created without my consent, which contained my photos. Subsequently, the system logged me out again. I have informed the site of these events, only to be directed to create yet another new account. I am reluctant to begin anew as my old account holds valuable memories and connections. As a musician, I rely on Facebook for my business and I urgently need access to my original account with years of history. Kindly assist me in recovering my long-standing account instead of prompting me to create a new one.
Reported by GetHuman-baszned on martes, 1 de octubre de 2019 2:10
I am having trouble accessing my Facebook account because it keeps saying I am using an old password. Unfortunately, I no longer have access to the email or phone number associated with my account. I tried to reset my password by having Facebook send a code to my new number, but it seems to be connected to another account that I don't recognize. I am worried my account may have been hacked. How can I regain access to my account without losing it?
Reported by GetHuman-versetto on martes, 1 de octubre de 2019 2:10
I'm currently unable to access my Facebook account. Though I've successfully reset my password through my email, it now asks for a six-factor authentication code that I never configured. Despite expecting a text message, none have arrived, leading me to believe my phone number wasn't connected to my account as I thought. Is there a method to obtain the six-factor authentication code if I didn't set it up before being locked out?
Reported by GetHuman-ktbl on martes, 1 de octubre de 2019 2:20
I created a Facebook page to set up my business profile, and my account was unexpectedly blocked after only four days. I have made sure to keep the content clean and non-political to protect my business image. It is frustrating that my account was disabled without any valid reason. I would appreciate an explanation for this action as it harms my local business.
Reported by GetHuman-freekg on martes, 1 de octubre de 2019 2:22
Hello, I am seeking assistance in recovering my Facebook page under the name Toni Coco Wood. I have had this page since [redacted] and it holds great sentimental value as I have over a thousand friends and family members connected to it. Recently, when I purchased a new cellphone, there was an error made by the store clerk who logged into my Facebook account with incorrect information, resulting in me losing access. Some of the names of friends on this page include Chasti Dawn, Lisa Monique, Linda Prather, Delois Mcneil, and Vince Rock Hudson. My sister, known as Diamond Diamond Rose on Facebook, can be reached at [redacted] for verification. I kindly request Facebook to send me a login code to regain access to my account. You can reach me at [redacted] or through my Gmail address [redacted] Thank you for your assistance, Facebook Help team.
Reported by GetHuman-tonicoco on martes, 1 de octubre de 2019 2:39
Last October, I filed a report about identity theft and stopped using my old account. Accidentally logging in, I found myself restricted by Facebook. After filing a complaint explaining the mistake, the restriction was lifted. However, today I was restricted again. Not sure what's happening!
Reported by GetHuman-wendyoc on martes, 1 de octubre de 2019 2:47
I'm facing a distressing situation as my ex-boyfriend has changed the password to my account, preventing me from accessing valuable photos of my daughter's birth. The account in question is under the email [redacted] The last password I remember using was "thisizme1," but it was changed in April [redacted]. While my name is Rachel Ardizzione, the account is registered under Rachel Marie Alexander. Regrettably, I no longer have access to the associated contact numbers or email address. I am sincerely pleading for any assistance in resolving this issue.
Reported by GetHuman3680544 on martes, 1 de octubre de 2019 2:47
I have been accused of serious crimes on a site called The Truth Finders and they have threatened legal action against me. As a public figure known from the Netflix series The Keepers, I am facing allegations of financial misconduct, obstruction of justice, and failure to report abuse. My private emails and Facebook messages have been breached, and sensitive information such as confidential attorney notes and victim testimonies are being exposed. Despite numerous reports, Facebook has not taken action, and local law enforcement has been unable to intervene in the cyberbullying. The content posted by these individuals is triggering for abuse survivors and defamatory towards me, including inappropriate photos with captions. This situation is unbearable and I seek assistance to address this distressing invasion of privacy and character defamation. Thank you, Gemma Hoskins, from “The Keepers”.
Reported by GetHuman3680573 on martes, 1 de octubre de 2019 2:58
I am from Bangladesh but currently residing in China, where Facebook and Google systems are banned. To access these platforms, I use a VPN, but recently encountered a problem. When changing VPN servers, Facebook flagged my account for potential hacking and requested identity verification. To confirm, Facebook offered to send a code to my Chinese phone number, which I did not receive despite waiting. After attempting again, I now face an "hourly limits exceeded" message. Since my primary means of contact is through Facebook, and I am currently logged out on all devices, I am unable to utilize other verification options. What steps should I take to address this issue?
Reported by GetHuman-suprove on martes, 1 de octubre de 2019 3:05
I am having trouble logging into my Facebook account. When I was about 8 years old, my aunt created my Facebook profile, and I have been using it since then. I am now 18 years old and have never lost access to my account until recently when I received a warning about someone trying to log in. Following their advice, I changed my password. However, a few weeks later, after updating the app on my phone, I was logged out and now cannot access my account. Unfortunately, I no longer have access to the email linked to my Facebook account, and my new phone number is not associated with it either. I am unable to set it up with my new number.
Reported by GetHuman-lyssssas on martes, 1 de octubre de 2019 3:12