Facebook Customer Service Issues

It appears that someone is selling fake items on Facebook using trademarked logos without authorization from organizations like the NFL, MLB, NBA, and NCAA. Despite rules on other platforms prohibiting such actions, Facebook seems to allow this behavior. One user, David G., reported a person profiting from selling counterfeit merchandise but was unable to contact Facebook directly to explain the situation. The concern is that the community standards aren't being enforced when it comes to stealing trademarked logos for profit on the platform.

Hello, my name is Vernon Magbanua. My Facebook account got suspended on September 9, [redacted], due to forwarding a lewd video in a messenger group chat. I deeply regret my actions, finding them unethical and disrespectful. The initial suspension was meant to last 72 hours until September 12, but it was extended to September 15. Unfortunately, upon checking today, the suspension has been extended again to September 17. I am eager to know when I can expect the suspension to be lifted as I am unable to post or respond to family inquiries. I sincerely apologize for my behavior and assure you it will not happen again. Thank you for your understanding and assistance. I managed to regain access to my account on September 17, [redacted], at 03:30 PM, but to my dismay, it got blocked again at 10:30 PM. I fear someone may be maliciously reporting me despite having faced consequences for my past actions. I endured the suspension from September 9 to September 17 and have learned from my mistakes. I am incredibly sorry for my transgressions. I kindly request not to be penalized for an additional week. I implore Facebook for leniency as expressing myself digitally is crucial due to my speech impairment. I pledge never to share inappropriate content in group chats again. Your understanding is greatly appreciated. Thank you.

My account, under the name Andy Chukwudi, has been hacked by someone using my profile picture from FaceApp. They have sent scam messages to my friends. I need help either retrieving or deactivating the account. The email associated with my Facebook, [redacted], has been changed along with my phone number. My real number is [redacted]7. Please block the hacker from accessing my account and assist in recovering it. I've attached my voter's card and screenshots showing where the recovery setting was changed by the hacker. I cannot resolve this on my own. I'm hoping that Facebook can send a recovery link to my original email, [redacted] Thank you.

While casually browsing through Facebook, I responded to a post with a simple "congrats," and when attempting to reply to a follow-up comment, I received an error message stating I did not have permission to post at that time. I closed the app hoping to resolve the issue, but upon reopening it, I found myself logged out of my account. Despite multiple attempts, I am unable to log back in as the system claims my password is incorrect. I am certain of my password and have not violated any community guidelines. Unfortunately, I cannot reset my password as it is linked to an outdated email address for which I no longer have access, and the option to use my phone number for verification is not available. While I can provide proof of ownership, I am unable to reach out to support as the provided number is unresponsive.

I would like to report an issue on behalf of a friend regarding his Facebook account. He was logged in as usual when suddenly he got timed out. Despite using his primary phone to access Facebook, he had to re-enter his email/phone number and password. As he has been logged in for a long time, he cannot recall his email address and password. We tried to initiate the password reset in the settings, but it requires an email address we do not have access to. We are unsure if his account was hacked or if he got logged out for another reason, making it impossible for him to search for his account. He attempted to create a new Facebook account, but encountered issues. Please respond promptly to assist us. Thank you.

Dear Facebook Support Team, I need urgent assistance as my account has been temporarily locked. You can see the screenshot of the issue on my profile at facebook.com/liridon2001. I manage over 25 Facebook pages, including the popular KlanKosova page with more than 500k likes. While I was away on holiday, I entrusted my account to someone who tried to share a TV show debate live video excessively, resulting in the penalty on my personal Facebook page. I suspect my account may have been compromised. I am Liridon Bahtijari, the Head of IT at the prominent TV station KlanKosova in Kosovo and an active Facebook member since [redacted]. Despite multiple attempts, I am unable to unlock my account as I am facing issues deleting friends as requested. Clicking on SKIP or DELETE does not progress me beyond this step. I seek your help in resolving this challenging situation promptly. Warm regards, Liridon Bahtijari Head Of IT, TV KlanKosova

Hello, My Instagram account "KThiddencityking" was disabled 8 days ago. I am very attached to this account and have worked hard on it. The situation has been stressful and sad for me as it means a lot. I was not informed of any issues with my account and if I made a mistake, I sincerely apologize. I am willing to do whatever Instagram requires to resolve this. I kindly ask for clarification on why my account was disabled and when it may be reinstated. Thank you, Kurie Thomas Instagram username: KThiddencityking Email: [redacted] Phone number: [redacted]

I need assistance reactivating my Facebook account. About nine years ago, I disabled an account linked to my email, but not my phone number. Six years ago, instead of reactivating it, I created a new account using just my phone number. Recently, when I got a new phone and tried to log in, I faced issues receiving text codes. After requesting a temporary password, it didn't work with my phone number, so I tried using my email. Surprisingly, it unlocked my old account, but I want access to my current one linked to my phone number. Now, during the identity verification process, when I submit my ID for the account tied to my phone number, I receive a message stating the page is invalid. How can I regain access to my account associated with my phone number? I have a shared email with my boyfriend to avoid any confusion with the other account.

I am experiencing an influx of irrelevant advertisements on my news feed since September 4th-5th, occurring approximately every 5th to 7th post. An example of the issue is the ad "Why Am I Seeing This Ad?" It mentions demographics I do not align with such as being from Auckland or the Auckland Region. I cannot change my age or internet connection location. I have tried deleting all data in the manage ads section but still receive them. I feel distressed by this situation. Regards, Jean T.

I am a Development Coordinator at the Tuscola County Community Foundation, and I have encountered some issues with creating a Facebook page for our organization. Initially, there was an inactive page that we closed down. To rectify this, I attempted to create a new page using my work email but was unable to due to already having a personal account linked to a different email. Consequently, I set up a new account for our Executive Director, John Hunter, using his business email address. I then tried to merge the pages but experienced difficulties, as the account was disabled soon after. I seek assistance in resolving this matter and wonder if it is possible to have a business page on Facebook without it being tied to an individual email. Your help in sorting out this issue would be greatly appreciated. Thank you in advance for your support.

Hello, I recently had my account suspended for 7 days, and I'm unsure of the reason behind this action. To seek assistance, I created a second account to connect with a friend who is well-versed in Facebook's policies and could offer advice. Prior to this, I was unaware of the rule against having multiple accounts, as some acquaintances had previously discussed the benefits of segregating different aspects of their lives on separate accounts. I had never felt the need to do this until my primary account, which I have been using daily since [redacted], was unexpectedly suspended. I now understand and respect the rule against multiple accounts and wish to regain access to my original account, registered under the email [redacted] and phone number [redacted]. I value my long-standing Facebook usage, the connections I have made, and I assure you that I will comply with all Facebook policies moving forward. Thank you for your understanding and assistance in this matter.

I reside in Dittmer, MO [redacted]. Someone unauthorized accessed my Facebook account while I was in the hospital. Facebook is not accepting my mobile number, stating it's linked to another account. I can only access Facebook using audio. A technician mentioned that two individuals have access to my old account. Unfortunately, I can't receive code messages on my landline. Facebook is crucial to me as a disabled individual; it connects me to support groups and enables me to stay in touch with my only sister. Additionally, I'm encountering issues with Google Chrome, prompting me to update my browser. I kindly ask for your assistance. Have a wonderful day.

Hello, I suspect that my Facebook account under the name austin David johnson has been hacked. I received a strange message mentioning a video I was supposedly in, and accidentally clicked on it. After receiving multiple notifications to change my password, I did so twice, as it indicated someone from New Jersey was trying to access my account. Eventually, I was logged out of both Messenger and Facebook, and have been unable to regain access. I am unable to reach my original email, as the backup information has been deleted, along with my phone number. While I have proof that the account is mine, I am unable to access the necessary information as I cannot recall the email password. Despite this, Facebook claims they are unable to assist without the original email password. My phone number, which used to be associated with the account, has also been removed.

I requested a page name change over a month ago. It took a month for the page name to finally get updated, but it was misspelled. Now, after being told I could request a new name change, I am unable to do so. The representative said my request is invalid, even though I have been asking for just "DJ" to be removed so my page can be called "EXLR8." However, my name was changed to "EXTR8." This is causing confusion with my promotions. Please fix my page's name as soon as possible.

Hello, my name is Josue Henriquez. I was incarcerated from February 18, [redacted], through August 19, [redacted]. During that time, someone attempted to hack my account. I have been struggling to recover my account due to not having access to the phone number linked to it anymore for SMS verification ([redacted]). Another option is to send recovery codes to my friends, but I only have contact with one of them, Leahana Henriquez, as she is my family member. Two days ago, I uploaded my Virginia state ID for verification, but I have not received any updates. It is crucial for me to regain access to my Facebook account as it is the primary way I communicate with my loved ones and cherish my old memories. I am reluctant to create a new account. I would greatly appreciate any assistance with this matter. Thank you.

I had an old Facebook account that I deactivated and now I'm trying to recover it for old photos and memories. I created a new account since I didn't want to go through the trouble of deleting everyone on the old one. When I tried to log back in, it asked for codes from old contacts, which I can't get as I'm not in touch with many of them. My current email is [redacted], and the one I'm trying to recover is [redacted] I was able to reset the password but cannot bypass the code requirement. I lost my cousin recently, who was also in the military and had deactivated his social media accounts, so retrieving old photos has become even more significant to me. I'm open to FaceTiming or answering any security questions necessary. I'm really desperate to resolve this.

I have been unable to access my Facebook account for three days because I forgot my password. Despite correctly answering the security questions and receiving verification codes on my Outlook email, the system does not recognize me. Now I keep receiving the same code that does not work, and I am locked out for attempting access too many times. I tried creating a new account, but that was unsuccessful. My husband can log in on the same borrowed computer, but I cannot access my account. Any suggestions would be appreciated. Thank you.

I was using my Facebook account on Sunday morning, but when I tried to log in Sunday afternoon, I got a "session expired" message. I attempted to reset my password but received an error about the email address. After multiple failed login attempts, I created a new account on Monday with my phone number and a similar name. However, my new account was also disabled due to suspicious activity when I started sending friend requests. I value using Facebook to connect with friends and am puzzled about why this happened. I am eager to resolve this issue and regain access to my account. Your assistance in resolving this matter is greatly appreciated. Thank you.

Hello, I need assistance as my Facebook account has been hacked by a person named Curtis Carr. My name is Jay, and my Facebook account is "Jay Tamore Fulu." I have two accounts under that name, but the one currently being misused is the one I use when I'm at the gym. Since yesterday, the hacker, Curtis Carr, has been sending friend requests to everyone on my friends' list. My friends have been sending me screenshots of the messages he's sending pretending to be me. I can provide proof with all these screenshots showing that he is impersonating me on my account. Please help me recover my account as my family and friends have been reaching out via text and phone calls, notifying me that my page has been hacked. They know it's not me sending scam messages asking for money. I need assistance to reclaim my account. Thank you. - Jay

Hello, I am Ali Ejaz, the administrator at UHOM, powered by Convit Sol. We are a new start-up specializing in home automation and surveillance systems, incubated at Durshal, KPITB. We have recently created our UHOM page for advertising purposes, where we share pictures and videos of our products. All the content on our page has been developed by ourselves, ensuring it does not violate any copyright standards. However, on September 13, [redacted], Facebook removed all our videos and pictures from our page, despite us not breaching any policies. We kindly request a closer look into this matter to understand why our content was removed. If possible, we would appreciate if our posts could be reinstated, as their removal has caused significant loss to our start-up. Warm regards, Ali Ejaz CMO UHOM