Facebook Customer Service Issues

I was on Facebook late last night, went to bed, and now I cannot access it. I think my account may have been hacked. I didn't change my password. I was at the train station all day. I would like to regain access. My name is Ian Hamilton, and my email is [redacted] I want to update my email to [redacted] with my new provider. My phone number is [redacted], and my birth date is December 20, [redacted]. Any assistance is appreciated as all my information is on that Facebook account. Thank you, hoping for a quick resolution. Ian

I am experiencing censorship for false reasons. Just because someone labels content as 'hate speech' doesn't justify being silenced. If that standard were upheld, almost everyone would be silenced. Conservatives often face bullying and harassment from liberals simply for having differing opinions. I am contemplating consulting with a lawyer regarding this biased policy that penalizes conservatives while enabling liberals to engage in hateful behavior. It's alarming that Congress has taken notice of the biased nature of social media platforms such as Facebook and is considering imposing fines for discrimination. Will legal action be necessary to address this situation? Furthermore, my comment was rejected, likely because it highlights the platform's wrongdoing.

My account was targeted for hacking on June 24th by someone using a Galaxy phone. I received an email notification and immediately changed my password. Just two days later, on the 26th, I found myself locked out of my account once more. When trying to recover it, I discovered that my recovery information had been altered. Both my secondary email ([redacted]) and phone number had been changed. This has left me unable to access or recover my account. The associated email ([redacted]) is an old account linked to Facebook, which I no longer have access to. Unfortunately, this Facebook account is connected to apps involving sensitive financial information that I do not want compromised by unauthorized individuals.

I am currently experiencing harassment on Facebook and urgently require Facebook to intervene. Several individuals have been sending me harassing direct messages following a woman, identified as “Kelle Anne,” sharing an opinion I expressed on Facebook through WPXI News. This individual disclosed my photo, my boyfriend’s photo, Facebook profile, my comment on WPXI, my name, workplace, and my boyfriend’s information on her post for public view. I am feeling extremely vulnerable about my right to freedom of speech as I am continuously being harassed through Facebook due to “Kelle Anne’s” post, which is exposing my personal details. I am seeking prompt action to address this situation by deleting the posts shared by her on Facebook involving me. Please reach out to me promptly using the contact information provided. Thank you for your assistance in advance. Your support is greatly valued.

After getting a new phone, I lost access to my account due to not having the verification messages sent to my old phone. Despite numerous attempts to reset my password, I was unsuccessful in gaining entry. Seeking tech support, I encountered a suspicious situation where I was asked to purchase an iTunes gift card for $50 to purportedly grant access to my account. After complying, the call disconnected, and my subsequent attempts to reach the same representative were fruitless. I am now unsure if I fell victim to a scam. I simply wish to regain access to my account without needing the verification code from my old phone.

There is an individual who has been causing issues for me online. I had to deactivate my profile to prevent her from accessing it. She reached out to one of my friends, MariaPaz Gonzalez, after they commented on my public page. Her name is Indira Pagan and Indira Telemaco. She threatened and frightened MariaPaz, who is not even friends with her, which is highly inappropriate. I strongly believe her behavior warrants a ban from Facebook to protect other users. Indira engages in stalking and intimidating behavior on the platform, creating multiple fake accounts to bypass blocks. She also solicits men worldwide for money or goods. She poses a serious threat on Facebook and should be permanently removed.

While using Facebook Marketplace, I reached out to numerous sellers about a specific vehicle, seeking more details on each listing. When trying to contact a different seller, I received a message saying my content was blocked or marked as spam. It's frustrating, and I need assistance with this issue promptly on this Wednesday morning. I aim to purchase a vehicle soon and require immediate resolution. Could you please contact me urgently to address this situation? I am puzzled as to why my messages were flagged. Unable to connect via phone, I checked the helpdesk with no relevant guidance. I hope to clear this up quickly. Thank you. M.T.

My daughter and her son have been threatening me for about 5 days using Facebook and Messenger. She made several changes on my account and set up 2 fake Messenger accounts - one under my name and one under my husband's. She is tech-savvy and managed to access my tablet. I attempted to report it on the site but the first name kept getting deleted. I have involved the police who are forwarding the case to cybercrime. I am considering just blocking her since she has around 8 accounts and her 16-year-old son has over 30. I'm willing to share more details about what she did. They have done the same with my husband's accounts. My name is Connie Plude Pennell, while my daughter is Julia Mitchell, and her son goes by either Zachary Mitchell or Malin Mitchell. This is urgent for my safety as this started suddenly without any clear reason, likely due to her drug problem since we have had no contact for 12 years. I appreciate any assistance. My ID on Facebook is /connie.pennell.1.

Three years ago, my ex-boyfriend accessed my email account, [redacted], linked to my Facebook. He made changes to the profile, preventing me from recovering the email. Despite maintaining the same Facebook password until I got hacked in December, I managed to keep it secure until I changed phones. Regrettably, I couldn't retrieve the correct password, and Facebook only offers to send the reset link to the compromised email. The platform doesn't provide options for text or alternate email verification or assisting with trusted contacts. When given the opportunity to submit my ID for verification, a new problem arose. The email I used, [redacted], is associated with another Facebook account my ex created for us. Consequently, Facebook responded to that email with my ex's name, notifying him that the information I provided didn't match their records. This situation has left me unable to access my 10-year-old Facebook account, causing me to lose precious photos and memories. Access to live chat or speaking with a representative could resolve this issue, as I can answer any security questions to prove ownership. It's a frustrating ordeal, and I desperately need assistance to regain access to my account.

I'm wondering how I can recover deleted Messenger and WhatsApp chats. I find it hard to believe that everything is gone forever. Is there truly no way to retrieve the chats? I've attempted various methods for WhatsApp like reinstalling, but only a few old chats reappear. The backups to Google Drive are gone due to overwriting with new backups! What is the point of backups if they're lost when making a new backup? I'm confused; I assumed they were secure in the backup. I reached out to Google Drive, and they directed me to WhatsApp help, who then told me to contact Google Drive. Is there truly no way to retrieve the chat history with one person? It's crucial to me because that individual has passed away recently. Can anyone offer assistance? Thank you. Katina

I am reaching out regarding an issue on Facebook. Recently, I made a comment on a video featuring President Donald Trump, drawing a comparison to historical propaganda. Consequently, I was banned from the platform for three days. I find this action absurd as expressing concerns about the past should not result in a suspension. Seeking support was challenging, as direct contact information for Facebook support is not readily available. It is disappointing to see censorship applied to those who wish to voice their opinions against political figures. I hope for a more open and respectful dialogue on the platform in the future.

I am Kristina Baki, a model and local public figure in Albania with a substantial following on Instagram (@kristinabaki). I have been part of the Instagram community for several years and have enjoyed the advertising opportunities it provides. I am reaching out to request verification of my account to ensure its security and protect my rights. I have included links to my Instagram profile, number of followers, a list of public TV appearances, and a photo of my passport for verification purposes. Given the rise in account hacking, particularly in our region, I would appreciate a prompt response to secure my account. Thank you for your attention to this matter. Best regards, Kristina

Due to identity theft, I've faced a distressing situation of someone intruding into my home during my absence. This traumatic experience has resulted in the theft of my spouse's wedding ring. Law enforcement is handling a case involving this individual's prior illegal activities. To safeguard myself, I've refrained from using social media platforms, including Facebook. I yearn to reconnect with my family but fear this person could track me down through others. The need to remain anonymous and protected on Facebook is crucial to me. Reconnecting with family is vital, and I seek advice on how to maintain my privacy online amidst this challenging situation. Gratefully, M.

I have had a Facebook account for nearly ten years under the name Greg Williams, and a secondary account named H Gregory Williams. Both accounts were wrongly disabled for being fake. Despite reporting a user named Rey Nevara or Ryan Evangelista who has been impersonating me and admitting to targeting me, Facebook took no action against him. Instead, my genuine accounts were disabled based on his false reports. I have also reported numerous obscene and insulting content on Facebook, but little has been done about it. The biased handling of reports and the failure to address impersonation and inappropriate content on the platform are concerning. I seek justification for these actions and have evidence to support my claims.

Last week, my daughter tragically passed away due to a drunk driving incident involving her so-called friend. This friend, who was driving and caused her death, has been posting inappropriate Love Letters on my daughter's social media page. It is incredibly hurtful for our family to see these posts, as she is essentially making light of the situation. Despite our requests, she continues to post on a page that is meant for our daughter. The situation has escalated with people even cursing at us. We are desperate to find a way to block this person from posting further on my daughter's page. Any advice on how to stop this would be greatly appreciated. Thank you.

Hello, I'm Rosemary Creelman. My husband, Maurice Creelman, passed away in late January. We both used his Facebook account, which has been reported due to his passing. As pastors, all our contact numbers and important connections are on this account. There are treasured photos and memories I wish to access. I would appreciate assistance in recovering the page for these valuable reasons. It's been quite distressing. I am looking for guidance on reopening the account and adding my name to it as we shared it together. There are contacts I urgently need to reach out to that were only reachable through Facebook. Any help on how to proceed would be greatly appreciated. Thank you.

I recently experienced unfair treatment on a sales site where I was falsely reported for no reason, resulting in a 7-day ban on selling and commenting. Additionally, I have received three reports in the last six days on Facebook for images that do not violate any standards. I consistently share positive content like messages, family photos, and farm updates that align with community guidelines. Despite this, my posts have not been removed, and none of my friends have seen anything inappropriate. Despite reaching out for assistance multiple times, I have not received any meaningful help, only automated messages claiming wrongdoing. This sudden issue arose after a person, Misty F., became upset over an already sold item. I have been a member since [redacted] without any previous problems. I urgently seek resolution and direct communication to address these false allegations promptly. The late-night contact attempts seem suspicious, and I fear further unwarranted penalties. I just want this misunderstanding resolved without facing additional unjust actions. Your immediate assistance is greatly appreciated.

Hello, I recently received an email from Facebook informing me that a post I placed on the marketplace was reported for infringement. I contacted the individual who reported it and explained that I had recently purchased the items and was reselling them because I no longer needed them. I did not create the products myself and can provide the receipt for where I bought them. After attempting to delete the content, I found it had already been removed. I was initially blocked from Facebook for 3 days, which was understandable and allowed me to review my actions to avoid future mistakes. However, on the second day, my account was disabled without clear reasons provided. Despite being unable to post due to the initial block, my account was disabled. I have lodged an appeal and would appreciate any guidance on resolving this issue. Thank you, Jordan R.

I recently received an email from your team regarding the copyright issue with the video I uploaded on April 20 at 15:59 PDT titled "Mohamed Salah - First 40 Goals for Liverpool [redacted]/18 | HD - Despacito & Havana" which led to the disabling of my account. I only posted the video for entertainment purposes, with no other intentions. I believe you could have removed the video without disabling my account. I urgently need my account back as it is essential for my work. I kindly ask for your prompt attention to this matter and request the reactivation of my account. Thank you for your understanding. My account: www.facebook.com/yassinejouaoudi

I have listed my business, Arizona Mountain Coffee, on your platform. Unfortunately, we are experiencing issues with a stalker who goes by the name Ranger Jay. This individual, who was formerly an Arizona Ranger, has been targeting us for the past year, despite never physically visiting our establishment. We have proof through our security cameras. He is harming our business, and I suspect it is due to personal reasons after being fired. He operates two Facebook accounts. While I am involving the local authorities, I kindly ask for your assistance in addressing this situation on your end to safeguard not just our business but others as well. My spouse, who is a volunteer with the local police force and holds the position of Major with the Arizona Rangers, is coordinating with law enforcement. I appreciate any support you can offer. Thank you.