Facebook Customer Service Issues

Hello, I am reaching out regarding a Facebook advertising issue for my boss, E.H. On June 1st, I created a $[redacted] lifetime budget ad for a property listing, following our usual practice. However, there was a problem where the budget auto-populated to daily instead of lifetime, resulting in an unexpected charge of $[redacted].24 after running for 22 days. We heavily rely on Facebook ads for my boss's business, typically spending at least $[redacted] monthly. I am concerned about the error and request the possibility of reversing this charge to avoid significant consequences. Your assistance in resolving this issue would be greatly appreciated. Thank you for your attention to this matter.

Hello, I'm writing on behalf of my boss, Eric H., who I manage Facebook ads for. I encountered a significant issue with an ad created in June *. Despite setting a lifetime budget of $***, which is standard for our ads, the budget was mysteriously changed to a daily amount. This resulted in an unexpected bill of $[redacted].24 over 25 days. We heavily rely on Facebook ads for my boss's Real Estate business, typically spending a minimum of $[redacted] monthly. I understand the gravity of the mistake and am anxious about the repercussions. Eric H. is a dedicated Facebook ads user, and we are hopeful that Facebook can consider reversing the $[redacted].24 charge. We appreciate your understanding and assistance in resolving this matter fairly. Thank you.

I am reaching out with deep concerns about my disabled account on Facebook and I am hoping for assistance or guidance to resolve this issue. I've been a long-time member and rely on the platform to stay connected with family, share photos of my kids, and occasionally sell personal items. Recently, I noticed a post on my wall that I did not create, which led me to suspect potential unauthorized access to my account. I received an email about an intellectual property violation related to some items I listed for sale, specifically pop sockets for cell phones. I did not manufacture these items and believed it was no different than other things I've sold like shoes or toys. Following this, my account was disabled this morning, depriving me of valuable connections and activities like following my daughter's cheerleading groups. I am willing to reset my password if hacking was the issue and refrain from reposting any questionable items. I have even submitted a copy of my driver's license as proof of identity. Please assist me in regaining access to my account. Thank you, Tiffany O.

Seeking Assistance: Blocked Ads Issue Hello everyone, I have a pressing concern that has been bothering me since the start of April. I continue to face blocks when trying to post or respond to ads. I have to go through the hassle of appealing each time without receiving any clarification on why this is happening. As a result, I am unable to locate any of my ads, and understandably, there is no engagement on them if they are all blocked. It is disheartening not to see any promotion or boost on my ads. I would appreciate it if someone could investigate this matter and provide me with an explanation. This recurring issue is causing me a lot of frustration. Thank you, Glenn Bagby

Hello, I am having trouble accessing my account as my password was changed and it seems to have been hacked. My friends cannot see my profile, and all our messages are gone. I can't log in via Facebook and when I tried to reset it, I didn't provide enough information. I used another email account where I supplied my full name, phone number, last known password, and explained the issue, yet it's asking for an ID which I tried but kept getting an error. I'm feeling helpless in getting my password back and updating my email to access my Facebook profile. I need assistance with this matter, and any help would be appreciated. Thank you.

I've been assisting my 86-year-old mom and dad with their account. They accidentally changed the language to French, which we managed to switch back to English. Then, while trying to set up their login email (as they don't have their own), we were prompted with a security request to contact 3 friends for a code. To avoid bothering others, we tried uploading my mom's driver's license. Unfortunately, after an hour, we received a message that it was not accepted. My mom is eagerly waiting to use her account again. She enjoys this and watching TV, so I'm at a loss on how to resolve this for her.

A few months ago, my account got hacked, and I lost my entire contact list of [redacted] people, along with hundreds of meaningful photos from my travels. Ever since, I've been having constant issues with changing my password and then not being able to log in with the new one. The "change password" link doesn't seem to work properly. Today, when I received an authorization code, I tried to use it within five minutes, but got a message saying the code was incorrect. I'm still locked out, just as I have been for most of the last two months. Can someone provide assistance? - Robin Webb

I closed the app on a device without realizing I forgot my password. No longer able to access the original email linked to my account, I somehow logged in, attempted to update my email, failed to login on another device, and used trusted contacts to access it. After changing the email and password, Facebook promised to send a confirmation email, which never arrived. Despite recognizing my email and phone number, Facebook has yet to send the confirmation email. When trying a different approach, a code is sent to my former email address. It's frustrating as compared to Instagram, where a similar issue was resolved swiftly with direct contact through emails.

I connected with a woman on Zoosk.com from Oregon who only shared her first name. Recently, I received a Facebook friend request purportedly from her, triggering a chain of events. I extended my gratitude for the request and learned she did not send it, revealing her last name inadvertently disclosed to me through Facebook's automated friend suggestions. This accidental revelation caused distress, as she now questions my intentions and authenticity. I aim to reassure her of my goodwill, but her concerns linger. Seeking a written apology from Facebook to demonstrate my innocence seems essential to mend the situation and re-establish trust with this apprehensive individual.

Hello, I had received wonderful assistance from a lady named Nat here in the past, and I'm reaching out for help once more. I recently encountered an issue with my business manager account involving a page called BrooklynHive. I successfully connected my business Instagram to it, but after setting up the Facebook page Brooklyn Hive as the primary page, the Instagram posts no longer appear on the connected Facebook page. Despite ensuring the proper links on both platforms and being an admin on the business page, the sharing isn't working as expected. I tried troubleshooting for days with no luck. Any insight or guidance on what I may be missing would be greatly appreciated. If needed, I can provide screenshots to further illustrate the problem. Thank you for your help.

I have been receiving assistance from tech support at [redacted] and [redacted] since June 20th. They requested me to purchase gift cards worth over $3,[redacted] to reset my account. I have already spent $[redacted] and they are pressuring me to buy more. Due to my mobility issues, going out multiple times has been exhausting and costly. I need a resolution as soon as possible, as this amount exceeds my monthly income. I kindly request to speak with someone in the US as the language barrier has led to misunderstandings and abrupt disconnections during the last two calls when I declined to purchase an additional $[redacted] card.

I manage my business account, Peaceful Paws Pets (Peaceful Paws Pet Care), through my personal page, Peaceful Paws. I have been facing harassment and had to involve the police, resulting in two restraining orders, with attorney Robert Fennessy assisting me. I had planned to delete my personal account, Jenni Coes, today, but I am now unable to access Peaceful Paws to manage my business page. My page, Peaceful Paws (managed through number [redacted]), is crucial for handling my business activities but is inaccessible. Despite blocking individuals, the issues persist. I urgently need assistance as the sole admin for my business page.

Dear Facebook Team, I appreciate your prompt response. I believe I have always complied with your platform's terms and regulations. I am a Digital Marketer and Social Media Specialist with over 8 years of experience. I manage the following pages from my personal account, and most often use the Pages Manager App for Android: - Facebook.com/AlWaseelahRestaurant - Facebook.com/SaveursDesIlesRestaurant - Facebook.com/ShoppersMartMRU - Facebook.com/Xoomfit - Facebook.com/KhanEMarketing - Facebook.com/N.KhanImmobilier - Facebook.com/KhanPhotography8 My clients are upset that I haven't posted about the recent Eid Ul Fitr celebration in Mauritius, a significant event for their community. Some are considering ending our business relationship, which is causing issues for my small organization. I would appreciate it if you could verify my account using the ID card I have attached and reactivate my account. I apologize for any oversight on my part and look forward to continue promoting businesses on your platform. Last year, I successfully advertised Briton Travel Tours for over $[redacted] and plan to bring more businesses to Facebook through boosts and other ad campaigns. Best regards, Nawazkhan AHROODKHAN Social Media Specialist | Estate Agent 15, Caramboles Avenue, Vallée des Prêtres, Port Louis. +[redacted] 57 09 98 99 +[redacted] 57 97 08 50

Dear Sir or Madam, I am reaching out for assistance regarding an unfortunate incident. While in Sarajevo on the night of 17.06.[redacted], my car was stolen, containing personal photos of my wife and me, along with my driver's license showing my full name. Despite efforts, the perpetrator remains at large, with suspicions pointing to individuals in the area of Sokolac and Pale. I suspect the thief may have accessed my Facebook profile after obtaining my personal information from the car. I am seeking clarity on whether it is feasible to obtain a list of individuals who viewed my Facebook account from 17.06.[redacted] onwards. This information could potentially lead to identifying the culprit. I appreciate any assistance or insights you can provide on this matter. Warm regards, Denis Makaretovic

Last week, my phone was stolen, and I've since transferred my number to a new device. I'm facing trouble logging into my Facebook account as it requires SMS authentication, but I'm not receiving the code. I've submitted an identity form to Facebook with my passport and driving license, yet I haven't received any response. I urgently need to access my account as I have sentimental photos that I've lost from my phone, and my Facebook profile is the only place they are saved. Any assistance would be greatly appreciated. Thank you.

I am having trouble reaching your billing department. I recently created a new Facebook page called "Beware of Traveling door to door sales crews" and then received an email from Facebook indicating that I owe $25.68. Email Message: Amount Owed: $25.68 USD An attempted charge to Visa *[redacted] was unsuccessful for your ad account. Please update your payment method or contact your bank to resolve this issue and attempt the charge again. - Phil Ellenbecker, Account: [redacted]8, In Grace Period, Total Due: $26.07 I am unsure about the nature of this invoice as I have never been billed by Facebook before and do not recall setting up an ad for this page. Can you please assist me in contacting the appropriate department within your company for clarification? Thank you, Phil Ellenbecker Additional Details: I do not recollect creating an ad for this page either. Amount Owed: $25.68 USD An attempted charge to Visa *[redacted] was unsuccessful for your ad account. Please update your payment method or contact your bank to resolve this issue and attempt the charge again. Add New Payment Method or Retry.

I am having trouble locating appropriate help from the Help Center regarding the $25.68 USD owed on my ad account. Facebook was unable to process the payment using my Visa ending in *[redacted]. I'm unsure of the charges as I have not been billed by Facebook before. Can you please connect me with a staff member who can assist me with this matter? My name is Phil Ellenbecker, and I'm in a grace period with an outstanding balance of $26.07. Furthermore, I don't recall creating any advertisement associated with this page. Kindly reach out to me at your earliest convenience to resolve this issue. Thank you.

A few years ago, a student from NC State University created a Facebook account for our outreach program associated with the university, Future City, aimed at North Carolina middle school students. The account, named futurecitync, has been inactive for some time as the student who created it has since graduated and we have been unable to contact them. We would like to continue using the original account name, futurecitync, but we no longer have access to the account credentials. It would greatly assist us in promoting our annual competition and keeping participants updated if Facebook could grant us access to this account for maintenance and communication purposes. Despite my efforts today to create a new page using my personal Facebook account ([redacted]), both myself and the members of the Future City-NC Steering Committee strongly prefer to utilize the original account.

Yesterday, on June 26th around 7:00 a.m., I used the Facebook app on my cell phone without any issues. However, at noon, when I tried to open the app, I found that I had been logged out and my account was hacked. The hacker changed the password, email, and phone number associated with my account. I followed the steps on the Facebook help page for hacked accounts but faced challenges. Even after clicking on the "no longer have access to these" button, the options provided were linked to the hacker's email and the changed password. My account, under the name Emma Farson, originally used the email "[redacted]" and the phone number "[redacted]," both of which I no longer have access to. I urgently need to regain access to my account as it has important groups, including work-related ones. I am willing to provide any necessary identification details to recover my account.

I recently received an email seeking help regarding ads on Facebook. I want to clarify that I do not have a business page; I have a fan page instead. Apparently, Facebook requires businesses to have a published Facebook Page to run ads on their platform. They mentioned that there might be some recent advertising activity linked to an unpublished Page. They informed me that this Page will be automatically republished on June 28 to ensure no disruption in ad campaigns. If I prefer to keep my Page unpublished, they advised that I can choose to unpublish it after the 28th. However, they mentioned that starting July 9th, ads for unpublished pages will not be delivered on Facebook, Instagram, Messenger, or Audience Network. Thank you for the update, I. K.