The following are issues that customers reported to GetHuman about Facebook customer service, archive #824. It includes a selection of 20 issue(s) reported September 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am experiencing an issue with one of my accounts. The account that was originally my primary account has now become my non-primary account on Messenger. When I try to access my email associated with it, it only shows the account I do not wish to use. I hesitate to delete this unwanted account as both accounts are linked. I am now locked out due to continually being told my password is incorrect. How can I resolve this situation?
Reported by GetHuman-dlanorgn on Monday, September 9, 2019 6:29 AM
Hello, I need help with my Facebook marketplace account. I tried to advertise an item that was not approved, and now I am blocked from accessing the marketplace. This ongoing punishment is unfair as it is affecting my ability to support my family through advertising. I kindly request for my accounts to be reinstated. You can reach me at [redacted] and [redacted] I acknowledge my mistake and seek the opportunity to rectify it. Thank you.
Reported by GetHuman-abudget on Monday, September 9, 2019 6:31 AM
This morning, someone hacked my Facebook account demanding money to return it. I received texts as proof. They changed my email and password, preventing me from resetting it. I've attempted to create more accounts to seek guidance on recovering my original one, which holds years worth of memories. However, they are under review by Facebook. Can someone please assist me in reclaiming my account or provide a contact number for support? Thank you.
Reported by GetHuman-wheaties on Monday, September 9, 2019 6:45 AM
I'm having trouble accessing my Facebook account as it was disabled by the Facebook community team on September 8th. I haven't added my email to the account, only my personal number, making it impossible to appeal to Facebook to have the account reactivated. I need assistance recovering my account but I can't proceed with the appeal form to submit my virtual ID and documents for verification. Your help in recovering my Facebook account would be greatly appreciated. Thank you, Facebook community team.
Reported by GetHuman-priyamka on Monday, September 9, 2019 7:04 AM
In [redacted], I created my Facebook account with an old email address ([redacted]). However, I stopped using it, and the account was disabled. Recently, after being hacked, my password was changed. Facebook assisted me via email and reactivated it in June. Unfortunately, the hacker regained access, changing the password and switching the account back to the old email. I attempted to use codes from my trusted contacts three times but received no response or solution, leaving me unable to regain access.
Reported by GetHuman3556988 on Monday, September 9, 2019 7:08 AM
I need assistance. When I logged onto Facebook as usual, the option to create a new account unexpectedly appeared, leaving me unable to exit. I assumed Facebook had implemented new rules and proceeded to create a new account. Unfortunately, I have now lost all my friends and previous account information from years of usage. I am desperate to regain access to my old account. I have recently updated my email from [redacted] to [redacted] Your help in this matter would be greatly appreciated.
Reported by GetHuman3557054 on Monday, September 9, 2019 7:39 AM
I forgot my password a while back, and unfortunately, my phone with the saved password got stolen. I attempted to reset it using the number linked to my account, but I didn't receive the verification code. I eventually gave up and created a new account, but now I have to reconnect with many friends. My name is Stephanie K. and my profile picture features a rainbow. I want to assure you that I'm the real account owner and not a hacker, but I'm unsure how I can prove my identity to you.
Reported by GetHuman3557057 on Monday, September 9, 2019 7:41 AM
I am unable to access my Facebook account due to an outdated email address linked to my account. I suspect that my password has been changed without my knowledge. When trying to reset my password, the system prompts me to verify the old email address, which I can no longer access. As I have important daily activities, like gaming, tied to this account, creating a new one is not an option. How can I regain access to my original account with the outdated email?
Reported by GetHuman-juaneylh on Monday, September 9, 2019 7:42 AM
I have a legitimate number on file and have provided the necessary information to verify my account. I'm attempting to receive a code for security purposes, but I haven't received it despite multiple attempts. I need technical support to help me regain access to my Facebook account. Thank you.
Reported by GetHuman3557083 on Monday, September 9, 2019 7:51 AM
I shared my password and email with someone, and they promptly changed the information. I'm unable to recover my account as the email has been altered, which means Facebook cannot assist since I no longer have access to that email. Regrettably, it seems I've hit a dead end. Could you kindly assist in deleting the Facebook account associated with the name Armani Tamara? The last email on the account was [redacted], and the linked phone number was +[redacted]66. The most recent password used was pauljeff115. I'm concerned that with this account out of my control, it may be misused. Your help in deactivating or deleting it would be greatly appreciated. Thank you.
Reported by GetHuman-ngfaines on Monday, September 9, 2019 8:00 AM
I am concerned about my girlfriend from Manila. Her account seems to be blocked or deleted, as I can't open her profile or send her messages. I am missing her greatly and feeling very worried, as I don't know where she is. Her name is Kristine Nicole Rivera... I kindly ask for information regarding her account status. It's difficult for me to cope without her... 😢
Reported by GetHuman3557103 on Monday, September 9, 2019 8:02 AM
Hello, I need assistance accessing my Facebook account. Approximately a week ago, I received a notification indicating that someone attempted to reset my password, prompting me to change it. Recently, when I tried to log in, I realized my account had been compromised as I was logged out on all devices. I reset my password, but now I am unable to log in due to the hacker enabling two-factor authentication. Unfortunately, I cannot retrieve the necessary code. I also attempted to verify my identity by submitting a photo along with my ID to Facebook. However, the link provided to upload the images appears to be broken. I kindly request Facebook's help in recovering my account.
Reported by GetHuman-yo_jey on Monday, September 9, 2019 8:16 AM
I recently took a break from Facebook for about two weeks. When I tried to log back in, it prompted me to enter a login code sent via text, but I never received it. Even after clicking resend, I keep getting an error message "operation failed error domain [redacted]." Although I received an email with a code, it still insists on the text message code and may be sending it to my old number. I urgently need to access my Facebook account as it contains important videos and pictures. Thank you for your assistance. - Adele
Reported by GetHuman-adelehow on Monday, September 9, 2019 8:54 AM
I am dealing with a situation where an unknown individual is making false and damaging comments on a post I created. The person is accusing me of being something I am not, which is extremely distressing. Upon further investigation, I found out that this individual, Balik Bayan, is from a different country and does not even speak my language. The hurtful comments are written in Afrikaans. It seems like this person knows me personally, although we are not connected on Facebook. I am seeking advice on how I can uncover the true identity of this individual to put an end to this harassment and clear my name.
Reported by GetHuman-amloftus on Monday, September 9, 2019 9:01 AM
I was using my Facebook when I was suddenly logged out. When I tried to log back in, it wouldn't accept my password and said my account was reported. My cousin reported a fake account, thinking it was mine, which led to my access issue. I've filed a request to recover my original account, which is linked to an essential app for me as a student. I need to regain access as soon as possible.
Reported by GetHuman3557243 on Monday, September 9, 2019 9:03 AM
My company is violating my freedom of expression as granted by the Universal Declaration of Human Rights. It states that everyone has the right to hold opinions without interference and to seek, receive, and impart information through any media. In my case, there is no hate speech or graphic content, yet my ability to express my opinions is being censored. If my rights are not reinstated promptly, I intend to make this public knowledge.
Reported by GetHuman-tarentiu on Monday, September 9, 2019 9:06 AM
I'm having trouble accessing my Facebook account. I've already sent an email with my driver's license to recover the account, but I haven't received a response yet. My Facebook name is Md Izzat (Kid). When I try to log in, it asks for a pin that will be sent to my phone, which I no longer have access to. This account is really important to me because all my friends are on there, and I've been using it since I was a kid. Please let me know how I can recover this account.
Reported by GetHuman-imdisaac on Monday, September 9, 2019 9:10 AM
Recently, a friend on Facebook reached out, claiming to need my number due to reception issues and to retrieve something. Trusting them, I shared my number. Subsequently, they mentioned needing to reset our accounts which raised suspicions of hacking. My account has since been compromised, and I have lost access. Upon speaking with the friend, it became apparent the hacker had also locked them out of Facebook and emails. Assistance is greatly needed promptly.
Reported by GetHuman-daisyba on Monday, September 9, 2019 9:17 AM
I am curious about the repeated notifications on my Facebook page regarding difficulty accessing my account, which I deactivated last year. The ad I responded to mentioned a two-euro fee to boost my post, so I submitted ten euros expecting five boosts. However, the full amount was used for just one boost. The continued claim of not being able to access my account has led me to close my bank account.
Reported by GetHuman-oconaire on Monday, September 9, 2019 9:34 AM
I am consistently facing flagged activity issues on Facebook that are disrupting my business operations. Initially, I deactivated my account under [redacted] and later created a new account linked to [redacted] to manage the business account Bricks &Bytes with an ad account. Despite confirming my identity by providing my phone number and photo, I encountered the same flagged activity message when trying to adjust business settings. Subsequently, I attempted to open accounts using [redacted] and [redacted], all of which were also flagged for unusual activity even after verification steps.
My lifestyle involves living abroad, frequent travel, and utilizing a VPN, which may trigger these warning signals. I have verified both my Vietnamese mobile number and US number ending in [redacted]. This ongoing issue is hindering my ability to effectively manage my advertising campaigns on Facebook. I urgently need a solution to this problem to ensure uninterrupted operation of my advertising business.
Reported by GetHuman3557304 on Monday, September 9, 2019 9:35 AM