Facebook Customer Service Issues

I need assistance. My name is Cathy Dorr. I have been hacked, and my friends informed me that someone had taken over my account, sending friend requests without my knowledge. I attempted to reset my passwords but became overwhelmed and upset. In the process, I ended up getting a new phone due to issues with the previous one. It has been almost a month since I have been able to access my Bingo Blitz account, where I had accumulated over [redacted] credits. I am deeply stressed and anxious as I have lost my ability to remember any of my passwords, particularly due to the recent passing of my mother. I am praying for help to regain access to my account, as I am currently unable to do so. I have also taken steps to address unauthorized charges on my CC Acct. My new phone number is [redacted]. I kindly request assistance and support in resolving these issues. Thank you for your help. Cathy Dorr from Bradenton, Florida.

My personal Facebook account and my new business account have been disabled, affecting my connection to my Shopify website. My account seems to have vanished after a friend promoted my business page and now I cannot be found. I used to have three separate accounts under my name - one for personal use, one for my Shopify store, and one for a non-profit organization I am affiliated with. Despite sending Facebook photos of my driver's license and an email with the same information, they have not responded for about a week. I seem to have been removed from all my contacts and marked as spam. I have had my personal account since [redacted] and my business account for approximately a year. I am hoping Facebook will reinstate my accounts along with all my previous posts. Thank you for any assistance you can provide.

I created a Facebook account using my name and then set up a business account for my LLC. I planned to advertise on the platform, but my account was disabled without specifying the violation of terms. Facebook asked for my identification, which I sent twice. How could just setting up an account lead to violating terms and conditions?

I'm having trouble accessing my Facebook account as it keeps logging me off frequently. Resetting the password and verifying with a picture every time is becoming frustrating. I deactivated my other accounts, and this is my only one, but the constant verification is becoming inconvenient. Even though the picture is genuinely me, I am repeatedly asked to provide additional verification. This issue never occurred on my previous phone; the current one is new.

About 10 days ago, a person on Facebook contacted me via Messenger and sent me inappropriate images. I took screenshots, posted them on his wall, and blocked him. Following this, I was temporarily blocked from going live on Facebook for about a week. However, even after the block was lifted, I now find myself unable to post until October 11, [redacted], which seems excessive considering today is only August 26, [redacted]. Feeling frustrated as a woman who experienced sexual harassment, I intend to contact the local news in Los Angeles to address this issue and how Facebook has handled it. Despite my efforts, the individual who harassed me remains active on the platform. It's disheartening to see Facebook penalize me for trying to address sexual harassment while allowing others to operate freely. The person in question is Carmine Masciola from Fonte Nuova.

My Facebook account is linked to [redacted] I am unable to access my account as it has been mistakenly locked by Facebook. I have uploaded a clear picture of my face for verification. Every time I try to log in, I receive a message saying that I can't use Facebook at the moment. This issue has been ongoing for the past month and a half, with my account being disabled multiple times by Facebook. I have important business and banking information saved in this account. It is an old personal account that has been verified. Please unlock my account as I have submitted my real face picture and uploaded a photo of my driving license to prove my identity. I always adhere to Facebook's community standards. Thank you.

I'm experiencing difficulty accessing my Facebook account that logged me out a few weeks back. Despite ensuring my password is correct, I'm unable to log in. I attempted to reset my password using codes from trusted friends, successfully completing the process, but I never received the final step confirmation text. Even after submitting my ID to confirm my identity, I have received no reply from Facebook. Now, when trying to log in with the updated password, I'm prompted for a code generator, which I cannot access without being logged into another account. As I no longer have access to the associated email address, I feel stuck and uncertain about how to regain access and confirm my identity on my account.

My advertising account, [redacted], has been disabled on Facebook. I want to express my apologies for breaching the Facebook Ad policies. It was an unfortunate oversight on my part. After reviewing the Policy Guidelines, I suspect that Policy No. 4, specifically Prohibited Content Part 15 - Non-functional Landing Pages, may have been the issue. My website was temporarily down, leading to reduced Pixel Activity, but it is now operational. I acknowledge the extended downtime for development work was a mistake, and I assure you that I will avoid violating Policy 4.15 in the future by ensuring the landing page is always functional. Please reconsider your decision, as I am committed to maintaining a functional landing page moving forward. I have attached a screenshot of the current functional landing page for your reference.

I need assistance with merging two Facebook pages. Originally, both pages had different names and addresses due to legal reasons, but we have since rebranded and relocated. The old business location is now empty, and customers are still visiting there. We have updated the old page to reflect the new location and want to change its name to match the new page for a successful merge. I am unsure if the old location information on the original page will affect the process since customers used to check-in there. The goal is to merge all likes and retain our old customers amidst the confusion of having two pages. We are finally able to legally change the old page's name to align with the new one. Any advice on how to proceed before requesting the merge would be appreciated. Thank you!

I am currently dealing with an individual named Kris Sanders on Facebook under the name FS Kris FX. Despite sharing the same last name, we are not related. We made a purchase on his website and paid through Facebook but have not received the product. Kris advertises through Facebook, and unfortunately, we are not the only ones affected by this. We appeal to Facebook for assistance in this matter. Due to threats made against us on Facebook, we have involved local authorities and the Arizona police. We have attempted to contact Facebook without success. Please reach out to me at [redacted] and ask for Beth Sanders. If I am unavailable, please leave a message. Kris needs to be stopped as he is causing harm to people. Thank you.

Respected Sir/Madam, I would like to report that my Facebook account was hacked, and the name was changed from Arvind Kumar to Frank Williams. Following this, I deactivated my account temporarily as an option available on my profile. Despite multiple attempts in the past month to reactivate my account, I have been unsuccessful. When I try to do so, I receive a message stating that my account was disabled, with no specific reasons provided. I have not posted any inappropriate content and have even shared my identification to resolve the issue. The name displayed on my account is Arvind Kumar Prasad, my login ID is [redacted], and the mobile number associated with my Facebook account is [redacted]. I kindly request assistance by providing a Facebook customer number to contact and address these issues promptly. Thank you for your attention and support in resolving this matter. Sincerely, Arvind Kumar Research Associate (NICRA) Division of NRM ICAR Research Complex for NEH Region Umiam, Meghalaya-[redacted] Mobile: [redacted]0

Hello, I am Deepak Vanjara and I need assistance with two issues. Firstly, I accidentally reported my wife, Geeta Deepak Vanjara, from my account. I kindly request her to be added back to my account and unblocked promptly. Secondly, since we have forgotten the password for Geeta's account and no longer have access to the old mobile number where the OTPs are sent, we need guidance on how to activate her account. Geeta's active email address is [redacted] Your help in resolving these matters swiftly would be greatly appreciated. Thank you.

Hello, I was using Facebook yesterday to connect with colleagues and old friends when my account got blocked for allegedly using a feature too quickly. I believe this was an error, as I did not misuse any feature intentionally. I have reported the issue to Facebook, but have yet to receive a response. I would appreciate any assistance with resolving this matter. Thank you, Michal O.

Hello, I am writing regarding an old account that you claim I violated over 10 years ago. I am contacting you to request access to the photos saved on that account. The email associated with the account is the same as the one I am currently using, [redacted] I understand that the account has been blocked, and although I do not recall the reason as it was a long time ago, I am solely interested in retrieving my valuable childhood photos and memories that are stored there. As it has been a significant amount of time since any alleged violation occurred, I kindly ask for your reconsideration to grant me access to retrieve these important photos. I sincerely appreciate your attention to this matter. Thank you, Eliraz

Subject: Request for Access to Old Account Photos Dear Facebook Team, I hope this message finds you well. I am reaching out regarding an old account of mine that you have flagged for a violation over 10 years ago. The account, associated with my current email address [redacted], holds precious photos from my past that I am unable to retrieve. While I understand that the account has been blocked due to the violation – which I cannot recall after such a long time – I kindly request your assistance in granting me access to retrieve the cherished childhood memories and moments captured in those photos. They hold significant sentimental value to me, and I have no other copies saved elsewhere. I sincerely urge you to reconsider and allow me the opportunity to access that account for the sole purpose of retrieving my valuable photos. Your understanding and cooperation in this matter would mean a great deal to me. Thank you for your time and attention to this request. Warm regards, Eliraz

Hello, my blogging account on Instagram, @bloggingtonite, which is linked to my Facebook page "Part of Your World," was mistakenly disabled on August 12, [redacted]. I only reported an account that was impersonating me, which had copied my name, profile picture, title info, and pictures, but instead, my own account was disabled for the same reason. I believe this was due to a software error. This account is dedicated to sharing pictures of my personal life and adventures. Despite trying all the appeal forms on Instagram, I keep receiving automated responses or no reply at all. I have devoted over a year to building this profile, posting [redacted] times, and it has been devastating to lose it through no fault of my own. Best regards, Anusha Z. @bloggingtonite

I bought a writing desk from Kursten Martinek on FB Marketplace on 8/22/[redacted]. Despite rescheduling my pick-up appointment, I requested a refund due to communication issues via Messenger. We agreed on a meeting for 11am on 8/24/[redacted]. When I arrived, she didn't come to the door and had her young children communicate with me. On 8/25/[redacted], Ms. Martinek sent me unpleasant messages on Messenger. She urged me to collect my refund, but I am now uncomfortable visiting her residence. Complicating matters, the items she sold were not hers to sell as the property belongs to Stacy Buser. Ms. Buser's FB account warns against purchasing from Ms. Martinek. FB has been unresponsive, and Ms. Martinek has removed her items from Marketplace. She shared a photo on 8/25/[redacted] of a new dog instead of returning my money. I am seeking FB's help to obtain my refund and possibly prevent Ms. Martinek from Marketplace or even FB entirely.

Yesterday morning, I attempted to log into my Facebook account, but it prompted me to re-enter my password. After trying to reset the password using my phone number and email, I was unable to locate my account. Despite creating a new account to search for the original one, I couldn't find it. Although my friends can still see my profile, I'm unable to access it via the app or Safari. I reported the issue with the new account, but now I can't log in due to a review process. I'm concerned about losing my original account, which I've had for a long time.

I keep getting a weekly Facebook page update for my company, Nikao News International, Inc. However, I don't have any Facebook pages, personal or business. I deactivated both a few years back. As I am not on Facebook, neither is my business, I am requesting to stop receiving the “Your Page Insights Summary for Nikao News International, Inc.” emails. These updates are being sent to “[redacted],” one of my email addresses, but I never associated it with Facebook.

My dad's Facebook account seems to have been hacked. The password was changed suddenly, and he couldn't access his email either. After sending in a picture of his license for verification, there has been no response. Although we finally managed to reset the password through email, we now face a problem where it requires a code that is sent to his wife's phone since his phone is not linked. Unfortunately, the received code is not working. He is unable to access the app for the code generator as it also requires a code for login. We seem to be at a standstill. Despite resetting the password, we are unable to proceed without the code. Losing access is worrying, considering the valuable content on the account. The Facebook "help center" has not been helpful in resolving this issue.