Facebook Customer Service Issues

I recently had my account banned on Facebook for 30 days due to being reported for hate speech. My comment did not target any specific race, religion, or group of people. After appealing the decision, it was swiftly rejected, stating it was indeed hate speech. I carefully reviewed the community standards and my comment had no hateful intention towards any group. I am considering taking legal action against Facebook for restricting my freedom of speech and not following their own guidelines. It seems they are enforcing their personal beliefs rather than fair standards. If my account is not reinstated soon, I will pursue a lawsuit and raise awareness about this issue. You can reach me at [redacted], and my Facebook account is under the name Nick R Layton. Thank you and have a great day.

I received a notification from Facebook stating that my content was removed due to a trademark violation report. Unfortunately, the message does not specify who reported the issue, and our business page was taken down. If you feel that your content should not have been removed, you have the option to reach out directly to the complaining party to try to resolve the matter. You can contact {reporter_name} at {ip_contact_email} with the report number {parent_report_id} for further assistance. Alternatively, if you prefer to address this matter with Facebook, you can fill out a form on their platform.

Someone has been using my account without my permission and sending messages to my contacts. Here is a sample conversation: Conversation with Aleksa Kudyba Messages Sat, 03:47 Aleksa Hello, how are you doing? Sat, 08:46 Jerzy I'm fine. Thank you. Aleksa Good to hear from you! I am doing pretty well and extremely happy. I have good news to share with you. Guess what? Jerzy Yes, please. Aleksa Have you heard about the Publishers Clearing House Compensation Cash? Jerzy No, he doesn't understand. I thought it was a flight complaint. Nothing that I know of. Jerzy Maybe let's switch to... Polish. I have a problem with understanding. Sat, 16:18 Aleksa I got $[redacted],[redacted] from the Publishers Clearing House delivered to my doorstep, and I saw your name on the winner list. To claim your benefits, you should contact their online claiming agent. Do you know how to do that? Sun, 07:44 Aleksa

I’ve encountered two frustrating issues. Firstly, my Facebook account was hacked three weeks back. While I managed to recover it, I now face being locked out every time I update my account. My visual impairment prevents me from identifying friends' photos to re-enter. This cycle has repeated three times, with the latest instance stalling password reset efforts as the code wasn't received on either the mobile app or browser, even after a reinstall. The call option, while available once, abruptly hung up post selecting option 8 for code and never delivered it. Subsequent attempts led nowhere or redirected me to the main login page. I urgently seek a resolution on two fronts: obtaining the code to reset my password efficiently, and halting Facebook from locking me out post updates. The hacking incident has passed, making this persistent inconvenience unnecessary.

Hello Facebook team, I am reaching out regarding ongoing harassment and bullying on my company's page. There is an individual, Jenna Bentley, who is leaving malicious comments and reviews that do not pertain to the business or its services. Despite my attempts to hide and block her, she continues to post and cause harm to my reputation. Other customers have brought these posts to my attention, and I am unable to report them as I have hidden them. I urgently request the removal of all her comments as they violate Facebook guidelines and impact my business negatively. Your prompt assistance in addressing this matter would be greatly appreciated. Thank you.

Hello Customer Service team, I go by Alaa Aldine Elbezem on Facebook. I utilize multiple Facebook pages to stay connected with friends and family worldwide. My email addresses include [redacted], [redacted], [redacted], and [redacted] Unfortunately, I am encountering issues accessing my old profiles and creating a new one named Alaa Albezem, which I can't log into. One of my old profiles is linked to [redacted], but I can't access it and my friends are not responding. Another profile is under the name Tim Bezem, which I'm also unable to access or modify. Facebook's method of verifying my identity by displaying five friends from my list is not helpful, as my friends might have alternative accounts or are inactive. I urgently need assistance to regain access to my Facebook profiles since I have vital connections on them. Any help in resolving this matter would be greatly appreciated. Thank you.

I am Abraham B Sannoh from Monrovia, Liberia, born on February 4, [redacted]. I am facing an issue with my original Facebook account. I had initially used a different name and date of birth on the account to keep my information private. Unfortunately, I set up login verification with my old phone number, which I lost when I changed numbers. I'm unable to access my account without the code sent to my old number. As a result, I had to create a new account. I would appreciate assistance in recovering my old account by resetting the phone verification or sending the code to my new number, [redacted][redacted]. Thank you.

My name is Mindy Moon. Email: [redacted] I recently lost my phone while traveling after it got damaged. I've logged into my Facebook account on a new phone and received messages from friends with suspicious links claiming there is a video of me. Despite resetting my password and enabling two-factor authentication, I accidentally selected the wrong friends to help verify my identity multiple times. I'm currently locked out of my account as only a few friends were able to assist. I've been trying repeatedly but with no success. Your help would be greatly appreciated. Thank you.

I am encountering an issue on Facebook where I am only able to share information with a limited number of my friends before the platform stops me from posting on more timelines. Despite reporting this problem multiple times through the Help Center, I have not received any response from Facebook. I am seeking assistance to be able to freely share information with all my friends as long as the content follows community guidelines and does not lead to complaints. The majority of my friends appreciate and approve of the content I share, while a few who may not have set their account settings to screen incoming posts or prevent postings on their timelines. I urge Facebook to address this restriction so I can share information without encountering these limitations.

Hello, I'm Jarvis Lawson, known as "Lurkhard1," a professional lifestyle and travel photographer and long-time influencer photographer based in Milwaukee, WI. Active on Instagram since [redacted], I've gained recognition in travel photography, working with notable brands like Visit Britain, Under Armour, and Jordan Brand. As I prepare for an upcoming campaign with Czech Tourism, I recently experienced an impersonation issue on Instagram, underscoring the importance of verifying my account to protect my brand and work integrity. Credibility is crucial in my field, and I've been featured in various publications and platforms for my photography. You can find some examples of my work in the links shared. I am dedicated to maintaining the reputation and uniqueness of my brand, Lurkhard1, for my followers, clients, and future opportunities worldwide.

I manage 12 popular and engaging dog advice groups on Facebook. My account got deactivated abruptly, and all the photos got removed, leaving three dog groups empty. My friends are confused about my sudden disappearance. I suspect a user named John Hoggs might be involved due to a post I removed. When reviewing his profile, I noticed he had no personal information. Facebook requested my ID for verification, and I promptly sent my Driving License. They promised feedback in 24 hours, but it has now been over two days without a resolution.

Good morning, I am experiencing difficulty logging in to my Facebook account. Facebook prompted me to submit an ID, so I provided a copy of my passport. They requested that I change the account name from my Company name NLfarm to my name D Searle. I attempted to create another account but learned that only one account is allowed. I aim to add my new business pages for running Facebook ads. Currently, it insists on confirming with friends, but unfortunately, my options are limited. One is my cousin in the UK, the others are friends from a while back whom I've lost contact with. Selecting family members for confirmation would be more convenient. Additionally, I need to update the email on the account from [redacted] to my new one [redacted], as the former is inactive due to prolonged non-use. Your assistance would be highly valued. Thank you.

I am unable to access my Facebook account due to unusual activity. I no longer have access to the phone number or email linked to my account for receiving login codes. Facebook's friend assistance method is not feasible as I cannot contact them through the platform due to being locked out. I remember my current and previous passwords and the recovery emails on the account but no longer have access to those email accounts. To address this, I am requesting Facebook to send a temporary login password to my accessible email address at [redacted] or allow me to log in using my current credentials. I appreciate your attention to this matter and eagerly await your response. Thank you.

On Wednesday, August 14th, I suddenly found myself logged out of all my devices and received a message stating that my Facebook account was disabled. This has affected not only my personal account but also my business page, where I store important work information and customer contacts. My pre-booked appointments are now inaccessible, and I have no way of reaching out to customers with outstanding debts. Furthermore, my Instagram account has been shut down as well. Despite submitting my passport for verification on Thursday, August 15th, I have not heard back from Facebook. I have a case number, but the status remains "open" with no communication from them. Other users have reported similar issues being resolved within 24 hours, but I am still waiting for a resolution.

I shared a video in a WhatsApp group which I regretfully forwarded to my stepbrother via Facebook, resulting in my account being disabled. I admit my mistake and apologize for violating the terms of use. My Facebook account is under the name "Dylan Redmond," set up over 8 years ago with the email "[redacted]" which I no longer have access to. I reached out to Facebook last Thursday regarding this issue, but have not seen any response. I am eager to regain access to my account as it holds years of messages and connections. Regrettably, this has been a valuable lesson, and I promise to adhere to the policies in the future. Thank you for your understanding. Sincerely, Dylan McLean Redmond

I recently changed my Facebook password on my mobile phone but forgot it when trying to log in on my laptop after a few days. I also accidentally logged out of my Messenger on my mobile. I am now locked out of my Facebook account since I forgot the new password. I tried the "forgot password" option, selecting the SMS code because I don't have access to the email linked to my account. However, when I choose the SMS option, I don't receive any code, and there's only an "OK" option with no further instructions. I uploaded my ID for verification but haven't received an update yet. I really need to regain access to my account, please help me with this issue.

There's an exciting new blockchain project called SelfKey that could revolutionize how Facebook and other online platforms handle identity verification. SelfKey enables individuals to control and share their personal information securely, facilitating KYC processes between users and platforms like Facebook and YouTube. The project seems promising for addressing Facebook's challenges and could even support the adoption of Libra. It's worth exploring further for anyone interested in enhancing online identity management. Let's spread the word and share this potential solution with Facebook. Thank you.

Hello, I wanted to reach out regarding my late brother's Facebook account. A fake account was created in his name, which led to his original memorial page being removed after we reported it. This has been distressing for our family as all his messages and his account are now inaccessible. I'm hoping for assistance to have his original account reinstated. His name is James Devlin, and the attached photo shows him with me, his sister. My Facebook account is under Natalie Devlin, and you can contact me at [redacted] I will provide an alternative email address for further communication below, as my old email connected to Facebook is no longer functioning. Thank you for your help.

Hello, I believe my Facebook page has been hacked. I recently received an unexpected text message on Wednesday at 6:42 containing a one-time password for Facebook. I'm concerned because I haven't actively used Facebook to post anything in years, although I do have it on my iPad which stays signed in. In the last four days, there have been two posts that I did not make, and I even saw a picture on my feed that was shared by one of my friends without my knowledge. Unfortunately, I don't remember the password for the original email account linked to my Facebook. It seems the password reset emails are being sent to a different email address that I do not recognize. Could someone please assist me with this issue? You can reach out to me via my current email address [redacted]

Last Thursday, my Facebook account was hacked, and all my information was changed. I have been struggling to recover my account despite sending my ID for verification. Facebook Support has been unhelpful, providing invalid links and options that do not work. When trying to reset my password, it states my email is not linked to a valid account. This has been going on for four days, and I am frustrated with the lack of assistance from Facebook. My name is Craig Tiberio. Phone: [redacted].