Facebook Customer Service Issues

Hello, I am a volunteer with the Eustis Little League in Florida. A few years ago, a volunteer created an account for Eustis Little League baseball/softball. Unfortunately, we've been locked out of this account as no one remembers the email, phone numbers, or password associated with it. When we tried to create a new account, it was disabled after entering information, and we're unsure why. With the Little League season starting soon, we're eager to spread the word on Facebook. Our president, Jerry H., is not tech-savvy, and I, Aubrey J., am helping him. We attempted to set up the account in his name, but encountered issues. The original account was managed by a previous volunteer who is no longer available, leaving Jerry unable to access it. Please advise on the best course of action. Thank you.

A friend of mine recently had his Facebook account compromised by hackers. Despite reporting the issue to Facebook, Cybercrime, and the Police's fraud department, the response from Facebook was delayed and unhelpful. After being told he couldn't regain access to his account, he created a new one with hopes of recovering his business page. Unfortunately, his new account was swiftly shut down within 12 hours, with Facebook notifying him of a lifetime ban without a clear justification. This unjust situation has taken a toll on his mental health, especially considering his condition of Bipolar disorder and being deaf. Given his limited communication abilities, he has sought my assistance in one final attempt to resolve this matter. We would appreciate any guidance or support you can offer.

I encountered an issue with my Facebook account, discovering that it was locked due to potential unauthorized access. Even after attempting to verify my identity through alternative means, I was unsuccessful. Reluctant to submit my ID, I provided other documentation as requested but was informed later that it was insufficient. I decided to comply and submitted my driver’s license, but despite this, my account remains locked with no communication from FB. I am apprehensive that the initial lock, recovery steps, and email correspondence could be a hoax, and now I’ve shared personal information. Seeking both reassurance that FB initiated the lock and assistance in unlocking my account.

I have an issue regarding a name change case opened on August 14th. Case #[redacted][redacted]. We requested the change as we expanded our craft business from MN Nails Maya to Lepotilnica Maya (which means Beauty Salon in Slovenian) to better represent our expanded services. The name change is not meant to deceive but to accurately reflect our business. We are seeking approval for the new name to maintain our customer base. Despite efforts to change it by letters, the name remains MN Le Maya Nails. We are hopeful for acceptance of the name change or guidance on how to proceed without impacting our customers.

My Facebook account was hacked, and I'm unable to change the password. The hacker is sending threatening messages to people, and unfortunately, someone disclosed their address. I received texts from an unknown number claiming to help, but it's not a friend. I noticed unauthorized transactions in my checking account today, which prompted me to block my debit card. I will get a new one after a doctor's appointment. The security chat asked for details repeatedly and directed me to a suspicious site that requested payment for legal services. I'm concerned about the safety of my account and data. I have trouble contacting Facebook for help as I forgot my username and all my passwords stored on my phone disappeared and reappeared strangely. My landline number is [redacted]. I need assistance to resolve these issues and regain control of my account.

I have a Facebook page for my business that specializes in horse training and horse sales for over 20 years. Our brick and mortar business is featured on markluis.com and our Facebook page is ML Training Stables & Horse Sales. Since July 20, Facebook has been removing my horse sale and auction posts, claiming they violate community standards. I have appealed multiple times, providing all necessary information, but my posts are still being deleted. Other horse sale companies like SOLO SELECT HORSES LLC have faced similar issues but were able to resolve them after appealing. I am frustrated as I have not breached any community standards and operate a respected business. I urge Facebook to review my case and stop deleting my posts. Thank you for your attention to this matter.

I represent Canlan Ice Sports, a company with locations in Canada and the US. I recently encountered issues with my Facebook account that I use to manage our location pages and advertisements. After being locked out twice and reactivating it with a photo verification, Facebook has now disabled my account, assuming I may be a bot or spam. This is impacting our business operations, as we have active paid ads running. I assure you of our genuine use of Facebook for business purposes. It is urgent that we resolve this matter promptly to avoid losing potential customers. Your assistance in this regard would be highly valued. You can contact me at [redacted] Thank you for your help.

I have a Facebook account under the name Nguyen Vu Toiko with the email [redacted] I haven't used this account in over a year and recently had to reset the password. However, upon logging in with the new password, Facebook flagged suspicious activity and temporarily blocked the account due to concerns about phishing. Despite changing the password twice, I am still unable to access my account. Facebook provided a security notification but I have not received further instructions or guidance on how to regain access to my account.

I have been an active user since [redacted], but my account was recently hacked. The information has been changed, and I no longer have access to the email address or phone number linked to my account. Prior to losing access, I noticed unusual logins with an iPhone 10s, even though I also have the same device. I changed my password multiple times, but eventually, my account was compromised. The email associated with my account has been changed, along with my password. I am reaching out for help as I have valuable pictures and memories stored on my account, and I am worried about losing them.

I have been flagged for hate speech while trying to speak the truth. It is important to acknowledge that entering the country without proper documentation is illegal. It is frustrating to express truthful opinions and be accused of hate speech. I believe it is unacceptable to censor facts just because they may be uncomfortable for some. Addressing issues by silencing individuals with differing views is not productive. It is essential to differentiate between expressing opinions and making threats. Encouraging open conversations without fear of being labeled constantly is crucial. Embracing diverse perspectives is integral to constructive dialogue.

I recently purchased a new phone on Wednesday, August 14, as my old phone's screen had cracked. However, I have been unable to log into my Facebook account ever since. Despite setting up SMS two-factor authentication, I have not received any codes after several login attempts. I have submitted photos of my ID and myself holding a sign with a code as requested, but have not been provided any alternative account recovery options. Additionally, I am struggling to utilize the trusted contacts feature to regain access. I have reached out to Facebook's support team but have not received any help or responses so far.

My son is having trouble accessing his Facebook account. Despite attempting to reset the password, we haven't received the login code needed to proceed. Facebook suggests generating a code from the 2-factor authentication app in my son's account settings. Unfortunately, we can't access the account to do so. I tried to verify his identity by submitting a photo of him with a paper displaying a number provided by the Facebook Help Center, yet we are still locked out. It's frustrating not being able to retrieve his account. I am willing to provide proof that he is the account owner and that I am his father. Any assistance would be greatly appreciated. Thank you.

I recently upgraded to an iPhone Xs Max and am unable to access my Facebook account because the only login option is my phone number, not email, and I can't remember my password. I have tried to reset it through my new phone, but it's not working without an email linked. Despite multiple attempts through Facebook support and providing my ID, including my driver's license, I haven't received any help. I'm only able to use Facebook on my old iPhone 8 Plus. Please contact me urgently via email or text to resolve this issue, as I won't have access to my old phone for much longer. Thank you.

I forgot my Facebook password, and it has been inactive for about two years. I received a code on my Yahoo email, [redacted], and used it to create a new password. However, I can't log in because my account, Fins N Feathers, is locked due to suspicious activity from trying various passwords before. Now Facebook is requesting a security check with a photo ID like a passport. The issue is that my passport name is Abul Mahasin Mohammad Abdul Muqtadir, while my Facebook profile is named Fins N Feathers, reflecting my nature-related hobbies. Sending my passport might only match my photo but not my name, so I'm unsure if it will be accepted. I'm looking for advice on how to confirm my identity as Fins N Feathers to Facebook.

Hello, I'm Joash Christopher Epino. I'm facing issues confirming my identity to access my Facebook account. The primary Yahoo email linked to my account, [redacted], got deleted. I can't use this email for verification. The secondary email, [redacted], is also not functioning. I'm working overseas, so I don't have access to my phone numbers to complete the verification process. Is there an alternative way to regain access to my Facebook account? The trouble started when someone attempted to hack my account twice this month by guessing and changing my password.

I am experiencing memory loss due to MS and recently switched from an iPhone to an Android because my iPhone broke. With the iPhone, I relied on the thumbprint and didn't have to remember my username or password, and now I can't access all the important photos and information on my phone. I also can't remember my old Hotmail account details and updated my phone number a couple of years ago. On Facebook, I go by the name Alice Sherrie Osmond, born on March 30, [redacted], and my family members on there are my daughters Tehya Osmond and Jessica Wilson, along with Aunt Lilly Thomas. I have changed my address to Oshawa from Toronto on Facebook. Please help me recover my accounts as those photos are very precious to me, and I feel lost without them.

About three weeks ago, someone contacted me on my messenger discussing a financial program in the UK. The individual used a friend's account, so I believed it was my friend Joan. They asked for £20,[redacted] to be sent to a Balogun account, which I did. Then, they requested my Facebook password, which I provided. Later, I suspected something was wrong and tried to change my password but couldn't access my account. I've been using this account since [redacted] with different numbers and locations. I've been unsuccessful in recovering my account or opening a new one. I really want to retrieve my account as I have many contacts on it. The account is under solange.acha with the password massam. My current numbers are [redacted]2 and [redacted]0.

While traveling abroad, I encountered difficulties accessing my account after attempting to log in through a taxi app connected to Facebook. Subsequently, I was prompted to verify my identity either through an SMS code or another linked device. Lacking international roaming and a laptop, I chose to reset my password. Despite changing the password, I inadvertently logged out of all devices, including the option for "other device verification." Now in a predicament where I cannot fulfill the verification requirements due to my circumstances, I enabled international roaming to receive a security code via SMS. However, even after attempting the security code option and receiving old codes from previous requests made without roaming, none of the codes were successful. Consequently, I find myself stuck with logged out devices and an inaccessible account. I seek advice on resolving this issue promptly. Thank you.

I recently got a new phone and when I tried to log into Facebook, I encountered an issue. The platform is asking me to generate a code from an app to verify my identity, but I'm unsure how to proceed. I am 42 years old and this problem has persisted since the beginning of June. It is crucial for me to regain access to my account as I've had it for a long time and don't wish to start anew. Despite my attempts to contact Facebook by sending my ID and a photo with a number, I have not received any response. My Facebook account holds sentimental value as it connects me with my deceased brother and serves as a memorial page for my late father and best friend. My name on Facebook is Spring Sparling, and you can reach me at [redacted] or springsparling8@ gmail.com.

Hello, my name is Øssur Vesturstein from the Faroe Islands. About a month ago, I lost access to my Facebook account for reasons I'm unsure of. Although I previously had some computer issues, they have been resolved. Despite this, I am still unable to regain access to my profile. When attempting to log in, I received a message stating that my access code had been changed, which I did not do. When seeking help, I encountered difficulty as I have not used my Hotmail account in a long time and cannot recall the password. Additionally, the system seems to doubt my identity. In summary, my Facebook address is [redacted] with the access code 2sep1742. I have requested a new code be sent to my girlfriend's email, [redacted] I appreciate any assistance provided. Warm regards, Øssur Vesturstein from the Faroe Islands. :)