Facebook Customer Service Issues

The Midwest's Best Exotic Pet Group was recently removed due to a previous issue with a similar page. This group focuses on sharing photos, educational content, and general discussions about exotic animals, rather than promoting sales. Although I may not have been consistent in removing posts, I have always taken down any posts about animal sales. I started this group over 6 years ago out of my passion and it has grown into a fantastic community. I am willing to update the group rules to explicitly ban animal sales and swiftly remove any violating posts. Unfortunately, I am currently unable to access the page to make these changes. While I understand the concern about the classifieds section, I believe shutting down a community with over [redacted] members without any communication from Facebook is severe. I am open to making any necessary adjustments, bringing in more active admins, and maintaining a clean page moving forward. I hope for the opportunity to save this valuable community space. Thank you.

Dear Concerned Party, I am reaching out to request an urgent modification to change the name of my Fan Page "MEDICALLBOX" to "CURART." We recently rebranded our company, which is now registered in Australia. The business model and history remain the same. Despite our efforts, changing the name on the fan page has been unsuccessful. The domain for the fan page, "Medicallbox" has already been redirected to "Curart." I kindly ask for your assistance in making this change. We are eager to align our online presence with our updated brand. I appreciate any help you can provide and eagerly await your response. Thank you for your cooperation. Best regards, Natalia

Hello, I am seeking assistance in recovering my Facebook account. I am feeling incredibly stressed and upset about this situation. My Facebook account holds great significance for me, and I am at a loss for what steps to take next. My previous account was disabled despite submitting my passport ID, voter ID, and birth certificate for verification, which did not resolve the issue. I attempted to create a new account, which was also disabled within a week. Upon providing identity confirmation for the new accounts, they were disabled once again. I even purchased a new phone to create a fresh account, but after two weeks, it was disabled, requesting identity verification once more. I am deeply saddened by the lack of response from Facebook and desperately need to regain access. I assure you I am not engaging in any fraudulent activity. I am continuously distressed by this situation and hope for your prompt assistance. Thank you, and may you be blessed.

About 10 to 12 years ago, I had an account that worked well until I was incarcerated from December 5, [redacted], to August 5, [redacted]. After my release, I tried to log back into my old account without success. I created a new one on the same day, but faced issues when asked to verify my identity. Despite complying, I was locked out and never received a response. Then, I attempted to create another account under my name, Jaeson Reddin, only to encounter the same problem. Finally, using my brother's phone, I managed to create an account but faced the same verification challenge. I require a functioning Facebook account as I aim to establish myself as a personal trainer. Any assistance would be greatly appreciated.

Hello, Today, a colleague at work, Evan S., created an account with the username Zomdoggie to tease me. Unfortunately, he deleted the account around 3:45 pm PST after realizing his mistake when I didn't find it amusing. However, this action unintentionally locked the username for future use. I have evidence of our conversation discussing this incident. I am reaching out to request help in restoring the account as it was marred by cyberbullying. I am eager to reclaim the username. I will also send an email with more details. I can be contacted at +[redacted]3 or [redacted] Although this matter is not related to Facebook, I know Instagram is under the same ownership. I am hoping for assistance. Thank you.

Hello, my name is David Lee. I recently received a message on Facebook from someone named Kathy Greatorex who claims to work for your company. She mentioned that I won a substantial amount of money but requested me to send money in order to receive the prize. I am almost certain this is a scam. I have saved all the conversations and her bank details. I believe it is important for you to be aware of this situation so you can take appropriate action, such as contacting the authorities or your legal department. I have been keeping the conversation going to gather more information and even have a mobile phone number she provided. I have asked her to call me on my landline for verification purposes. Although I am cautious, I am concerned that others may fall victim to this scam as she claims to be affiliated with your company. Thank you for your attention to this matter. Best regards, David Lee.

I recently removed all recognized devices from my Facebook account for safety reasons. However, I am now unable to log in from my phone as it prompts me for a login code that I have not been receiving for the past three days. After sending an email, I provided my original ID, which they accepted and sent me a password reset link. Despite resetting the password, I continue to be asked for a login code that is not being sent to my phone. Each time I contact support, they send another password reset link leading to the same issue. I am unsure how to effectively communicate my ongoing problem to them. Thank you for any assistance you can provide as I am currently unable to access my account.

Hello Mr. Mark Zuckerberg and the Facebook Administration, I am reaching out for assistance regarding my disabled account. I believe it was deactivated by mistake due to unintentional violations of Facebook's terms of service. I am committed to adhering to all the policies and guidelines moving forward. I kindly request your help in restoring my account by verifying the information provided in my identity card. Privacy is of utmost importance to me, and I greatly appreciate your prompt attention to this matter. Thank you for your support and dedication to maintaining a safe online community. Sincerely, [initials]

Dear Facebook, I recently encountered a problem with my account and have been struggling to regain access despite following the instructions provided by your support team. I received an email confirming the submission of my ID for account recovery, but the link and code provided in the email do not work. Each time I try to use them, I receive error messages or encounter issues with changing my password. I have attempted various solutions like changing my password multiple times, using different devices and browsers, and clearing cache, but nothing has resolved the issue. I am frustrated by the lack of progress and the repeated security checks I am unable to complete due to technical errors. I would appreciate it if the Facebook Security Team could investigate this matter promptly. Thank you for your attention to this urgent matter. Best regards, A distressed user

Dear Facebook, I encountered a frustrating issue with my accounts. Two days ago, while using Facebook on Google Chrome, I had an incognito tab open for my secondary account as a page admin. Right in the midst of transferring ownership of my page, that account got locked, and I was prompted to submit my ID. After doing so, I received an email acknowledging my ID submission with the necessary steps to recover my account. However, the provided link and code did not work, displaying an "Invalid link" error even after waiting for over 48 hours. Despite changing my password multiple times, the system keeps prompting me to do so due to suspected password compromise. The security check process seems stuck, and I've tried various troubleshooting steps to no avail. I kindly request the Facebook Security Team's assistance with this matter promptly.

Hello, I am Bioum Paul Marcel and my page is BPM AUTO Cameroun initially with over [redacted] likes and followers. I have legally established my company, comprising various sectors including the original BPM AUTO Cameroun activity. I now wish to change my page name to my legalized company name: BPM SERVICES CM, but Facebook is rejecting it. What should I do? I prefer not to create a new page as I have put a lot of effort into gaining these likes and followers. Regards!

While using the mobile app for Facebook, I encountered some issues, so I uninstalled and reinstalled the app. After signing back in, it prompted me for a code from the code generator, but I was unable to access it since I was signed out. I selected the option to receive a code via SMS, but I have not received any code yet. I have also submitted a form with my ID but have not received a response. Can someone please assist me with this matter? Thank you.

I've been using the same account for a long time, and now I'm having trouble logging in. Despite changing my password multiple times, I still can't get in. When I try to log out, the option is missing, making me believe someone might be hacking or duplicating my account. I managed to briefly access my account to download all my content, hoping to reactivate it soon. However, I ended up creating a new account to share pictures of my new kitten, but it's registered under my middle name because I couldn't access my original account. Every time I try to use trusted contacts for verification, it doesn't work even after entering the correct numbers. Many people seem to be experiencing similar issues with their accounts getting cloned. I even noticed strange activity on my mother's phone. Something fishy is going on, especially with the recent full moon.

Hello, I am reaching out for assistance in regaining access to my Facebook account. The situation has caused me significant stress and sadness. My Facebook account is of utmost importance to me. Although my previous account was disabled even after providing my passport ID, voter ID, and birth certificate, I created a new account. Unfortunately, this new account was disabled after a week. I repeated this process of creating new accounts, but each time they required identity confirmation which I provided, yet my accounts were still disabled. I even purchased a new phone to try and create a new account, only to face the same issue of needing identity confirmation and being unable to regain access. I am at a loss and feel helpless. I am genuinely not trying to deceive anyone. This situation has left me in tears as I cannot understand why my accounts keep getting disabled. I hope for a resolution soon. Thank you and God bless.

I set up a Business Manager account to consolidate all my pages. However, when I realized the name was incorrect, I deactivated it and created a new one. Unfortunately, I couldn't re-add my pages due to a message saying they were managed elsewhere. I went back to the old account, cleared everything, and lost my admin role on all pages. Now, I can't be re-added as an admin, leaving the pages unmanageable. It's puzzling how Facebook allows removing the sole admin of a page. I urgently need assistance to regain control of my business pages as I can't operate without them.

I am able to log into my account, but they detected suspicious activity on my profile and prompted me to verify my mobile number. Since I initially set up my page with an email address, I am unable to confirm the mobile number they are requesting. Consequently, I am stuck at this verification stage with no way to proceed, encountering a continual block that requires my phone number. I attempted to create a separate business page for my mother, ensuring it was distinct from her personal account. However, the process led to the account being blocked and a request for a photo, which I promptly provided. Subsequently, in an effort to establish a business page for both of us as company directors, I created another profile, but now I am locked out and being asked for a mobile number, which I am unable to provide as my account was set up using my email address.

I believe my civil rights have been violated. Facebook should not restrict my political opinions or disagreement with others. While everyone is entitled to their own beliefs, it seems unjust that I am unable to express mine. Today is an important day for my family, and I now find myself unable to communicate with them via Facebook due to someone reporting me. This has led to my current situation of being restricted from using the platform, which I find unfair. I have been invited numerous times to support groups fighting against Facebook's misuse by individuals who aim to silence differing viewpoints. I plan to join these efforts as I strongly advocate for causes that are important to me. It troubles me that individuals who threaten me or my children are not reprimanded, while my innocent comment about a sensitive topic has resulted in my account being restricted. This discrepancy highlights a significant issue that needs to be addressed.

Dear Customer Service, I am writing to express my concern regarding my disabled account. Despite creating new accounts, I continuously face issues as they are disabled shortly after creation. The system prompts me to undergo a security check, where I input my correct number, only to be informed it is incorrect, a recurring problem. Even after uploading my driver's license and using my real name, the newly created account met the same fate. I am troubled by this ongoing situation and seek clarification on the root cause of these account terminations. Should there be any issues with my profile, I kindly request a complete erasure of my data, including personal information and images. If this problem persists, I may refrain from using Facebook in the future. Your prompt assistance in resolving this matter is greatly appreciated. Best regards, Q. Aitullah

While I was trying to sell items on my group pages, I encountered an interruption from Facebook stating they needed to verify my identity due to unusual activity. After providing a picture as requested, I am currently locked out waiting for them to confirm my identity. This situation is crucial for me as it serves as my source of income. This issue has happened before, which led me to discover that I had been hacked on multiple devices. Although I took steps to resolve this, such as purchasing a new phone and setting up a new email, I faced this setback once more. It is frustrating that this process seems to work for others but not for me. Instead of immediately locking me out, I wish they would communicate the issue with my posting habits. I am feeling quite discouraged and puzzled by the lack of clarity in this situation.

I am Donna Crosby, the owner of The Forks Pit Stop. I want to address false information shared by Brandy Evans on Facebook. She spread lies about me and my business of 27 years to raise money through GoFundMe, collecting over $[redacted],[redacted] for her father's non-existent surgery. I refuted these claims with a video proving I never mistreated him. I even tried to protect his privacy by offering a face covering. Please remove these defamatory posts from Facebook and GoFundMe. It has caused distress to my family and business, impacting my daughter who had to leave school. I urge Facebook to take action before the memory resurfaces on October 8. The truth is out, and my business has recovered. These falsehoods only harm those truly in need. Please help clear my name and business reputation.