Facebook Customer Service Issues

Dear Sir, I apologize for the mistake that has occurred due to my negligence. I sincerely ask for your forgiveness. Recently, I discovered that my mobile phone has been missing, and later found out it was stolen. Unfortunately, the thief misused the information found on my phone. Upon getting a new phone, I realized that my Facebook account was also compromised. I assure you that I have not posted any conflicting or inappropriate content. I am unsure of what exactly has happened to my account, but I kindly request for it to be returned to me. I have been an active user of that account for over two years. I am committed to being more vigilant in the future to ensure my safety. Please consider my plea and restore my account. Thank you.

Dear Customer Service, I am writing to report that on August 13th, I discovered unauthorized activity on my account @miamirealm. When I woke up the next day, I found that my account had been hacked. The hacker changed my email address, password, and disabled the 2-factor authentication. I have evidence to support my claim, including screenshots of my conversation with the hacker. I originally created my account on August 16, [redacted], using the email [redacted] and linking my Instagram to my phone number [redacted]. I am eager to regain access to my account as I have been regularly posting for the past [redacted] days under the usernames miami305heat.motion. I set up the account using a Motorola G5s+. Any assistance you can provide to help me recover my account would be greatly appreciated. Thank you, Miamirealm

I am attempting to access an old Facebook account I created back in [redacted] under the name “Christian Meyer”. I have since transitioned to “Christina Meyer” in [redacted]. The original email, [redacted], is no longer in use, as I have a new Gmail account. Although I recall one of the old passwords for the account, it seems I changed it before becoming inactive. I urgently need to retrieve personal photos stored on that account, as they are not saved elsewhere. I am seeking assistance on how to regain access to my old account despite the inactive email address. Any help would be greatly appreciated. Thank you.

The DeLand, Florida Facebook page continues to target my family with false claims. Despite reassurances that this wouldn't happen, inaccurate information about my son's legal situation has led to accusations and further fabrications. My attorney mentioned that individuals can freely spread falsehoods without consequences. Unlike in the case of Ms. Clinton, your platform should not allow harmful judgments. Previously, the individual falsely accused my son and shared inappropriate photos. These defamatory posts led to his wrongful arrest and subsequent detention due to fabricated information. The falsehoods were eventually exposed, leading to the case being dismissed. Our family tries to avoid Facebook, but this situation demands attention. We rely on your platform to uphold safety and fairness. It's distressing that people can freely manipulate the truth on social media. We hope you address this issue promptly to prevent further harm to my family and clear our name from these baseless allegations. Lorna L. [redacted] [redacted]

Hello, I am having trouble accessing my Facebook account. My account is under the name wael.asan.5 with the email [redacted] I need the ID and confirmation number associated with my phone number [redacted] which used to be [redacted]. I am not receiving the code when I click on continue to have it sent to my number. This account is crucial to me as it dates back to [redacted]. I would appreciate your help in resolving this issue promptly as I am eager to regain access. Thank you. Apologies for any inconvenience caused. I also have another account under the username hanyhany2010 that has been banned. The email associated with it is [redacted] I would like to have this account reinstated. I am hopeful that the support team can assist me with this matter swiftly. I value my presence on Facebook greatly and appreciate your assistance.

Hello, I have noticed five unauthorized charges made through PayPal for Facebook Ads between August 13 and August 14. I promptly disputed three charges, which were denied despite being unauthorized. Upon checking my Facebook Ads account, it appears that someone hacked into my account to place these ads. I have taken steps to secure both my PayPal and Facebook accounts by changing passwords. Unfortunately, I cannot deactivate the Ads program due to pending charges. I have also initiated a Stop Payment on my bank account linked to PayPal. I need Facebook to acknowledge that these ads were fraudulent and relieve me of any financial responsibility. The nature of the ads does not align with my account history or profile. I am willing to provide further details if needed.

I was tricked out of $[redacted] when buying a Nintendo Switch. I reached out to Facebook's help desk about it. They expressed regret about my situation but mentioned they couldn't refund me because I willingly made the payment. I decided to contact Bank of America. Initially, they credited me the funds, yet later reversed it as they blamed Facebook for the scam. I believe Facebook should have better safeguards for its users, especially if they offer payment services. I am determined to speak with an actual person from their support team and get my money back.

I created an account for my late mom, who passed away. I managed it on her behalf and also set up her email. The account got locked because I hadn't logged in for a while. I have her passwords and emails. I should be added as an alternate email address. If nothing else, I would like to create a memorial for her. I need help as I am facing AOL account cutoff where her email is. I have been paying for it for years. My mom, Pat Spangler, passed away on October 21, [redacted]. I have all her identification documents. My name is Robin Spangler Walker. My previous Facebook address was [redacted], and my new address is [redacted] Kindly assist me in saving my mom's page. Thank you.

Today, I set up a separate account to create a business page, wanting to avoid any issues with my primary account. However, when using the same email and phone number, Facebook flagged it as suspicious. Now, I'm unable to access the new account until I send a photo for review. I need to regain access swiftly and can provide the verification promptly.

I was tricked into sharing my password with individuals on Facebook under the false pretense of verifying my account for grant purposes. Now, Facebook refuses to deactivate the hijacked account and return it to me, as it has been altered to a different user. I believe Facebook should intervene, delete the current security information, disable the account, grant me access to reinstate my security measures, and reactivate my original account. I have invested countless hours into building my social network, and while I acknowledge my mistake in falling for this deception, I urge Facebook to show compassion by aiding in the restoration of my account.

My Facebook account has been taken over by someone I know. I receive email notifications about posts and updates on my account that I didn't make. I am unable to access it, and today, as I tried to address this, I discovered that the email linked to the account has been changed. The new email is my daughter's, though we are currently not on speaking terms. She has a history of doing this and had promised not to do it again. Her name is Andreia Soza, and she is technologically proficient. I am now using a new account with my maiden name, listed as Olga Turmbough, with a slight spelling error. Her previous phone number was [redacted], and her current one is [redacted]. I am unable to manage the situation due to my limited tech expertise. Any assistance is greatly appreciated. Thank you, Olga Reyes.

Last night and this morning, I was on Facebook but didn't make any posts or comments. I simply closed the app to prepare for work. Later, my sister asked if I blocked her, and my husband questioned why my page was deleted. I've had this page for over 8 years, and I confirm that I didn't delete it myself, and no one else has my password. Email: [redacted] Display name: Pretty Swaqqavelli

I seem to be stuck on the "my timeline" page on my Facebook app. I was attempting to respond to a timeline post, and now I can't navigate away from it. I am using an Apple iPhone 8. The notification counter on the Facebook app icon is showing 5, indicating I am receiving more updates. I can exit the app by pressing the home button, but when I reopen it, it goes back to the frozen timeline page.

I posted a listing for a 2-family house in North Plainfield, NJ on Facebook Marketplace. Unfortunately, my listing was frozen, and I am unsure why. I have tried to appeal this several days ago but have not received any updates as promised. The case number is [redacted]. I suspect it may have been frozen because I forgot my password, which I have now updated, or due to an accidental change in the location. I would appreciate it if the listing could be unlocked and corrected. Please remove the term "studio" and ensure the location is accurately set to North Plainfield, NJ. You can reach me at [redacted] or on Facebook, alternatively by phone at [redacted]. I am looking forward to your response.

I am having trouble accessing my Facebook account again after logging out of all devices as a security measure. I have attempted to request a password reset code to be sent to both my phone number and one of the email addresses linked to my Facebook profile. Regrettably, I have not received a code on either my phone or the email provided. I complied with Facebook's request to upload pictures of my driver's license to add a new email to my account, but this did not resolve the issue.

My account was compromised by someone in Lebanon or Jordan. Despite multiple attempts to regain access, I no longer have the Yahoo email I originally used. I've tried reaching out through this platform and Facebook but haven't had any success. I've already submitted photos of my license as requested. This has been an ongoing issue since April [redacted], and I have not received any assistance. Facebook, I urge you to contact me directly and help me regain access to my account. The lack of direct support for such complex issues is greatly impacting my experience as a customer.

Hello everyone, I need assistance with my Facebook account. About two months ago, my Facebook account was taken over by someone named Jim Blake Tucker, who set it up to mirror my LinkedIn account with the same profile picture. Despite following Facebook's instructions multiple times, the issue persists. It seems like my only option now is to take legal action by suing them in a California district court. I've spent countless hours dealing with this issue, and it's frustrating that Facebook doesn't seem to care. I'm unsure whether I signed up with my real name, James Trimble, or another name. I appreciate any guidance or help on how to resolve this matter. You can reach me via text at [redacted] or contact my wife, Angie, at [redacted], or [redacted] Thank you for your support.

Hello, I am Brandon Short, and I am facing a significant challenge in recovering my original Facebook profile. I had to create a new account to reach out for help. I initially created my original account about a decade ago and have been using it ever since. The problem is that I linked it to an email address ([redacted]) ten years ago. When I tried to log in recently, it asked for my password. I input the password I set up a decade ago (mota5566), but it was deemed invalid. I honestly cannot recall ever changing my password. I have tried reaching out about a month ago, providing all necessary information and a copy of my passport for security verification, yet I have not received any response. I have all the required information and can answer any security questions. Please, I can be reached at [redacted] or emailed at [redacted] for assistance with this issue. Thank you.

Hello, I am seeking assistance in recovering my Facebook account. I am feeling extremely anxious and upset about this situation as my Facebook account holds significant importance to me. Despite my efforts, my old account was disabled even after submitting my passport, voter's ID, and birth certificate for verification. I attempted to create a new account, which was disabled after a week, followed by another new account facing a similar fate after a week. Each time, I provided all requested identification and pictures, hoping to resolve the issue. Despite my struggles, Facebook has not been responsive to my pleas. Recently, after creating a new account on a new phone, it was also disabled within two weeks, requesting identity verification once again, without success. I am puzzled and emotionally distraught by these repeated account disabling actions. I am genuinely seeking help and have been troubled by this situation. I sincerely hope for your assistance. Thank you and bless you.

As the owner of Shenandoah Art Destination, I wanted to address a recent review by Hope R. that was posted on our page. Hope had to cancel her reservation with us due to a medical issue and appears dissatisfied with our cancellation policy, leading to a negative review. I am requesting the prompt removal of this inaccurate review as Hope has not visited our establishment and refuses to communicate directly with me. I would appreciate immediate action to delete this unjust review from our page.