Facebook Customer Service Issues

I was deeply shocked to discover that Alpha Omega Mission Johannesburg has been blocked. This page has been a great source of inspiration for me, giving me the courage to face each day. It is disheartening to see that Facebook has blocked it, making it seem like there is no freedom to mention the name of Jesus Christ. Since when are we not allowed to freely speak His name? Facebook, it appears you are ignoring the many users, like myself, who have been following this page faithfully.

I urgently need help with a problem regarding Facebook. After a checkpoint for my account, I am stuck in a loop where it asks me to add or remove specific people. This has prevented me from accessing my account for a month, even though my marketing campaigns are still running. Despite being active in advertising on Facebook, I cannot respond to their attempts to contact me as I am unable to access my account to accept a phone call. Please assist me as soon as possible, as I am unable to work without resolving this issue. Thank you.

I contacted you yesterday, but I may have provided the incorrect email linked to the FB account that was disabled. This is the message I sent yesterday: One of my two FB accounts was disabled for reasons unknown. I seldom used the account, and it was registered under an old musical group of mine, not my real name. I did not engage in any inappropriate activity on the account since I rarely used it. It's possible that someone hacked into it and violated the rules inadvertently. Facebook has not disclosed the reason for disabling the account, which is frustrating. Although I did not use the account frequently, its abrupt deactivation without any warning or explanation is concerning. Thank you.

I need assistance with two matters regarding my Facebook account. Firstly, I need to update my registered email address on Facebook. Secondly, I would like to have my disabled Facebook account reinstated. My account was inexplicably disabled, and I suspect it might be due to harassment from another user. I have always utilized Facebook appropriately since [redacted] for educational and professional purposes. This account is crucial as it is linked to my university and work. I have consistently abided by Facebook's rules and regulations. It is vital for me to clarify the misunderstanding and regain access to my account. The email associated with my account is incorrect, preventing communication from Facebook. I now use [redacted] as my active email. Kindly advise on how to update my email on Facebook, as I am unable to do so with my disabled account. Your help in this matter is greatly appreciated. Thank you. Sincerely, Nupur Charyalu

Hello, I would like to express my heartfelt gratitude for the invaluable support and assistance that you provide us. Recently, our Business Manager was disabled without any prior notification or email, hindering our ability to utilize Giftsfrommorocco and its affiliated ad accounts for advertising purposes. We regret any inadvertent missteps on our part, as we were assured by the support team that our Business Manager was in good standing and the penalty was unexpectedly imposed. Our company heavily relies on Facebook Ads as our primary traffic source for the past two years, striving to adhere to best practices recommended by your marketing experts. We are renowned for our diligent adherence to guidelines and view ourselves as exemplary Facebook advertisers. We kindly request a manual review of our case to identify any issues related to our account and seek guidance on rectifying the situation. In light of recent ad description updates, which we have promptly addressed with assistance from your marketing team, we suspect potential unauthorized activities stemming from the Scalify application in our Shopify store or illicit attempts to access our Business Manager. Your prompt intervention and support in resolving this matter would be greatly appreciated. Warm regards, Co-founder GFM

I am writing to request the unblocking of my account under the name Ana Voges, also known as Ana Vieira Voges. I believe the decision to block me was unfair. One of my posts discussed the unfortunate situation in South Africa where immigrants face attacks by locals, and white farmers are being targeted. Despite mentioning these events, I did not encourage hate speech as accused. Another post was in response to a Latino individual criticizing America, highlighting the impact of drug lords on Western societies. The last post shared a photo from Kruger National Park depicting two animals in a fight, wrongly flagged as hate speech. I am 73 years old, an independent individual, not associated with any group. I hope for a fair review of the situation.

I recently received a message from an account under the name Andrew Davison, whom I don't know. He informed me that someone had been sending inappropriate videos to his daughter and asked if I could identify the person in the video he shared. The video showed a man of darker complexion without pants, which I viewed once but couldn't recognize. When I informed Andrew, he mentioned others were fixated on the explicit part rather than the man's face. Later, he sent me another clearer video of the same person but blocked me after I didn't respond immediately. The situation feels odd, especially since he claimed to have shared the videos with multiple people. I believe this account warrants further investigation.

I recently received an email from Facebook that seems suspicious, stating that I have won $1 million in a promotion. The email provides a list of details they require for me to claim the prize and instructs me to send this information to [redacted] It also mentions confidentiality until the claim is processed. I am unsure if this is legitimate or a hacking attempt. The email is signed by the CEO of Facebook, Mr. Mark Zuckerberg. Should I proceed or is this a scam? - Hirsch M. Wise

I have discovered double charges on my Apple and Facebook accounts dating back to January. It seems my daughter's Apple ID was compromised, resulting in unauthorized transactions linked to my card because our accounts are somehow connected. The issues to investigate include the duplicate charges on my Apple ID ([redacted]) made by Facebook and Apple and the excessive charges on my card due to my daughter's hacked Apple ID ([redacted]). I have informed Facebook via email to prevent further charges, removed payment methods on both platforms, and faced bank overdraft charges due to these unauthorized transactions. I seek a refund if applicable and wish to regain trust in using my card for payments. I have already changed both my and my daughter's Apple ID passwords post the hack. I would appreciate guidance on how to share these transactions with you for review. Phone: [redacted] Initials: J.H.

I have been attempting to create a new profile on Facebook. However, every time I create one, it is placed under review and subsequently deleted. After deleting my main account, my new one is now under review and I am requesting it not be deleted. Unfortunately, I only have the password for the old account that I deleted and do not have access to the associated emails or phone numbers. Therefore, I urgently need to restart and establish a new profile. I kindly ask for the new profile not to be deleted, as it was under review again this morning. Thank you for your assistance.

I recently changed my country and phone number, making it impossible to receive codes to access my Facebook account. Someone has been trying to log in multiple times, prompting me to verify my identity. Despite trying various methods, I reached a point where I could only receive an SMS on my old number, which I no longer have access to. Even though I updated my password, I am unable to log in using my new number. When I tried using my old password, it stated no account was linked to that phone number. I hope to regain access to my account promptly so I can update my phone number and email without any issues. Thank you.

I encountered an issue trying to log into my Facebook account on Sunday morning. I was prompted with a "Session Timed out" notification and asked to re-enter my password. Despite using the correct password initially associated with my account, it stated it was invalid. I attempted to reset the password by requesting a code to be sent to my phone, but I never received it. The email linked to my profile is outdated, and after trying to reset its password, I suspect it has also been compromised. This is worrisome as I manage a business page on Facebook, which has been active for 3 years. I am unable to access it, and today someone alerted me that the page name has been changed from Spa Maven to Maven A&U Shoes without my consent. Assistance in regaining access to my account would be greatly appreciated.

My Facebook account was hacked, and a diet company has taken control of it, sending emails to all my friends. I tried reporting this, but the system wouldn't let me. I'm now blocked because I asked my friends to report it as well. Today, I managed to change my password, but I'm still blocked, unable to unblock through mobile, computer, or iPad. Despite sending my ID to Facebook last week, I have not heard back yet.

Hello, I am Lauren W. I realized my Facebook account was hacked on Saturday afternoon around 3:30-4:00 pm. I have attempted to regain access to my account to change the passwords, but when I enter my email address, it states, "this email doesn’t match any account." I am concerned as the account contains photos of my family, including my daughter, as well as private conversations that someone else might be reading. The hacker has altered my profile picture multiple times, changed my name, and date of birth. The account has been active as a friend messaged me on Messenger, which was read. The hacker has also been engaging with my friends' posts and inviting people to like a post about wanting heavy snow this winter around 19:07 yesterday. Thank you, Lauren.

I have been attempting to access my Facebook account for a week now. Initially, I encountered an error code indicating that my login session had expired. When I tried to log back in, my password was not accepted. Following the steps for account recovery on Facebook, I successfully reset my password. However, the system now prompts me to confirm my new email address by clicking a link sent to [redacted] Regrettably, I have not received this email, and multiple attempts to resend it have failed. My current account email, [redacted], is outdated and inaccessible. I have not used it in years and believe I updated it previously. I am seeking assistance to regain access to my Facebook account.

I am the Chairman of a club known as Clondalkin Motorcycle Club in Dublin, Ireland. The former chairman, Mark Byrne, created a Facebook page for our club that amassed over 4,[redacted] likes. After losing his position in the committee, Mark changed the page name to Clondalkin MCC Member, and later to Clondalkin Biker Mark, causing discord among members. We assert that the page rightfully belongs to the club and that the likes were garnered under the impression it was club-related. Mark is now using the page to tarnish our reputation, prompting us to request either control of the page or its removal from Facebook. Additionally, we are concerned about potential breaches of data protection laws, including a Facebook employee informing Mark of objectors' identities. We are prepared to take necessary actions, including legal measures, to address this issue. Your prompt attention is greatly appreciated as we consider legal steps with our solicitor. Thank you for your assistance. Sincerely, Martin Smith, Chairman of Clondalkin Motorcycle Club.

I'm Jeff H. from Dallas, TX. Both of my Facebook accounts were compromised and I need help getting them back. I'm also setting up a new account under the name "Nubbins" with my email and phone number [redacted]. The "Nubbins" account is fine, but I need to regain access to my original 2 accounts. The email and phone number on them were changed by the hackers, preventing me from recovering them. I fear the people who hacked my accounts have bad intentions. I need urgent assistance with this frustrating situation.

I've encountered a recurring issue with Facebook mistakenly flagging all my video ad creatives as images, leading to my ad account being disabled multiple times in a short span. This misunderstanding by Facebook's system is disrupting my ability to manage ads effectively, causing financial repercussions. In addition, on Instagram, notifications for likes and comments on my video ads are incorrectly labeled as for photos. Despite my efforts, including changing thumbnails to text-free images, the problem resurfaces when duplicating ad sets or campaigns. Previous ad accounts also experienced engagement limitations due to this issue, despite adhering to text percentage guidelines for images, as I solely use videos in my ad creatives. I urgently seek guidance on rectifying this confusion to resume ad operations promptly. Your prompt assistance is greatly appreciated. Thank you. -Yannick

I have faced the issue of being disabled on Facebook four times in a short period due to the platform mistaking my video ads as images with excessive text. This has resulted in my account being disabled, costing me money. Additionally, my Instagram notifications refer to video ads as photos. This problem has also affected previous ad accounts of mine. I attempted to resolve this by using an image with minimal text as a thumbnail, but the issue persisted when duplicating ads. I seek assistance to rectify this problem and avoid further disruptions to my ad campaigns. Your prompt attention to this matter would be greatly appreciated. Thank you. - Yannick

Hello, I am Elliot Sibley. It appears my account may have been compromised or experienced some unusual activity. Two weeks ago, I received a notification on my phone regarding a login attempt from a different location. After finding myself logged out, I discovered my password had been changed. Upon resetting my password to regain access, I experienced being logged out again a few days later. Despite attempting to reset my password using my mobile number, I found this option unavailable, leaving me with only the email reset option. Regrettably, I created my email ([redacted]) many years ago and am unable to access it anymore. I now realize it would have been wise to update my Facebook account with my current email. I seek guidance on recovering my account. Thank you, Elliot Sibley