Facebook Customer Service Issues

I encountered an issue with my Facebook account being disabled after creating a separate business page. Despite my attempts to follow the procedures and provide necessary information to appeal the disablement, I have not received any communication or resolution. Subsequent efforts to create a new account have been met with challenges, such as the system rejecting my phone number as invalid. The inability to access my accounts is hindering my business promotion efforts. I am seeking assistance from a live representative to address this matter promptly, as I am eager to establish a Facebook presence for my business without violating any terms of service. The lack of response and the frustration caused by this situation have led me to consider starting over with fresh accounts if necessary. I am hopeful for a swift resolution to reactivate my disabled account.

My Facebook account is locked, and I'm struggling to recover it. I'm being asked to verify my identity through a phone number or email address, but I no longer have access to either of them due to them being discontinued by the providers, one because of inactivity and the other from studying abroad. I haven't set up trusted friends to verify me, and though I have double authentication on DUO mobile, I am unsure how to use it for account recovery. Despite researching and following online instructions, Facebook continues to prompt me for a verification code via my outdated contact information. I'm hesitant to send personal documents and am wondering if there is a way to recover my account using the DUO app. Thank you for your help.

I am currently trying to recover my mom's account on Facebook under the name Liza Capcap. Last week, her account was unexpectedly logged out, and now whenever she attempts to log back in, a message pops up saying something about using an old password and asking if she has forgotten it. My mom is 54 years old and not very tech-savvy. She only started using Facebook a few years ago. Unfortunately, she no longer has access to the email address used to create the account, and there is no recovery mobile number linked to it either. I have followed the steps provided by Facebook for cases like this where no recovery email or number is available. I uploaded a valid ID of my mom to verify her identity for the account. It has been 4 days, but I have not received any response from Facebook yet. I have also created a new email address for my mom, which I can monitor for any attempted access to her account. I am hoping to hear back soon as my mom is feeling very upset and sad. She has numerous pictures saved on that account.

I mainly use my account from my phone, and no one else knows my password. However, I was unexpectedly logged out of the app the other day with a "session timed out" message. Despite entering what I believe is my correct password, I am unable to log back in. I had just changed my password that day, so it's fresh in my memory. When attempting to reset my password, my phone number was recognized but not my email. I was prompted to verify through an unfamiliar email address. After contacting facebook with my name and ID, I received a reply stating my issue was resolved, even though I still cannot access my account. I suspect it might have been hacked as I have been locked out for several days, leading to confusion with my friends. I rely on my Facebook account to stay connected with old friends, so I am seeking urgent assistance to regain access.

Hello, I would like to create a new Facebook profile exclusively for my globally operating business selling water ionizers. I prefer to keep this business separate from my work colleagues. However, Facebook keeps disabling the accounts I make. I want to clarify that I am not trying to engage in any hacking or misrepresentation. I just want to keep my new venture private until it becomes successful. I would like to maintain my work colleagues as friends on my original Facebook account without needing to delete them. I am tired of constantly recreating new accounts that keep getting disabled. Could you please help me figure out a way to do this successfully without facing any more account issues? I also request to have the non-functional accounts I previously created canceled. I kindly ask for normal access to my Facebook account linked to the email "[redacted]/Mel AJ". Thank you for your assistance.

I mistakenly fell for a scam promising me $[redacted],[redacted]. They asked for my Facebook details, instructing me to log out and back in, which led to me losing access to my account. The password was changed, and the associated email was altered when I tried to reset it. I need my account back to reconnect with my family and friends. It holds precious pictures of me on a horse, my handmade earrings, my ex-boyfriend, my mother, and more. I created a new account but was falsely accused of stealing information. I have proof of attending Wenatchee Valley Community College for accounting, born on October 6, [redacted].

I recently shared a video by the Huffington Post about an intervention program in St. Louis City, MO, led by James Clark of Better Family Life along with Rev. Carl S. Smith, a retired St. Louis City Juvenile Detective. They work with individuals and families to prevent gun violence through conflict resolution. Gun violence is a critical issue in the black community locally and nationally. I shared the program in various Facebook groups to raise awareness about this successful, life-saving initiative. It is my hope that similar programs can be implemented elsewhere. It is unfair to be restricted from sharing or joining groups for 24 hours simply for sharing a program that aims to save lives.

Hello, I am having an issue with my Facebook account that I created approximately 7-10 years ago. The name on the account is Andrej Urankar, and the address associated with it is Jakopiceva 20, Kamnik, Slovenia. My date of birth is 12.01.[redacted]. I used [redacted] to register my Facebook, but I have not accessed that email in years as it seems to be deleted or lost. Facebook requested my ID to verify my identity after I posted some advertisements related to a game on copyright material. I sent my ID as requested, but now I can't follow the additional steps because they were sent to [redacted], which I can no longer access. This Facebook account holds many photos, memories, and important contacts for me. I would appreciate any help you can provide. Thank you.

Hello, good afternoon. I'm Ali W. I've been using WhatsApp for the past 7 years and am certainly not a scammer. Yesterday, on the 23rd of July [redacted], my Facebook account was hacked. The hacker deleted all my pictures and information, and even added people who are not me. Although I managed to change my Facebook password through my email and set up additional security, the hacker still tried to access my account. I followed the steps requested by Facebook, including confirming with a pin from my phone number and uploading a clear picture. However, since yesterday around 8:30 pm, I haven't been able to regain access as Facebook is still verifying my picture for security reasons. I urgently need my Facebook account back as I have been using it for a long time.

Hello, I am having an issue with my Facebook account under the name Ali Wdrago. Yesterday, on the 23rd of July [redacted], my account was hacked. The hacker deleted all my photos and personal information, adding unknown individuals. I changed my password after accessing my email linked to the account, but the hacker attempted to log in again. I adjusted the security settings for additional confirmation. When I tried to log in, Facebook requested a phone number pin and a clear photo for security verification. Despite my attempts since 8:30 pm yesterday, I am still unable to access my account. I have been using this account for several years, and I really need to regain access. Thank you for your help.

I recently got a new iPhone and forgot my Facebook password. After changing the password via email, I got logged out from all devices. Now I can't approve my login attempts and when I try to contact Facebook, it requests a picture of my ID. However, the link to upload the ID seems broken. Additionally, I'm not receiving any codes through text for verification. I need access to my Facebook account where all my photos of my son are stored. Can someone assist me in resolving these issues and regaining access to my account?

On July 9th, my account was hacked, and I have been struggling to recover it. I keep getting stuck in a verification loop using an old phone number. When I try to confirm my ID, it sends codes to the old numbers. Another option asks me to select an operating system, and upon clicking continue, it denies login approval. Uploading my ID has not been successful. Though I received an email thanking me for verification, the links provided were invalid. The generated password from Facebook also does not work, leading back to the same loop. Text messages and email log-in attempts result in the same verification cycle. My account, active since [redacted], holds crucial information. Please assist me in regaining access.

After changing my password, I encountered an issue where a new account was created instead of receiving a confirmation email for the password reset. As a result, I am now locked out of my old account and unable to access it. I updated the primary email on the new account, but I am still unable to locate my old account without the ID. When searching for it using the user ID, it appears, but when I try to enter the password, I am supposed to receive a verification code via email which I never seem to receive.

In March of this year, my alternate Facebook account, "Lightning Stray," was deactivated due to not meeting community standards. At work, I use the nickname Lightning at the company Stray to maintain privacy. Despite being given 7 days to provide ID to verify my name, my account was closed after just 4 days without notice. I lost essential connections, photos, and conversations, totaling around [redacted] friends. I continue to receive notifications suggesting my account is still active with messages awaiting me. I am requesting access to my account again, which is a legitimate one where I'm commonly known as Lightning. If necessary, I am willing to change the account to reflect my real name alongside the nickname Lightning. I hope Facebook can understand and assist with restoring my account. Thank you in advance for your help.

To whom it may concern, I have encountered ongoing issues with your website. I have reported numerous instances of harassment from Facebook users, only to receive messages stating that the content did not violate guidelines. However, I have faced account lockouts for seemingly innocent comments while more offensive content goes unchecked. It feels like freedom of speech is not being upheld equally on your platform, leaning towards a specific demographic. I urge you to respect the rights granted by the First Amendment and reconsider your approach to censorship and political bias. The current state of affairs on Facebook is reminiscent of a dystopian society, and changes are needed. Thank you.

Hello, I am reaching out on behalf of my friend, Adham Khaled, who lost access to his Facebook account while serving in the military. It seems the account has been hacked as we are unable to log in and the associated Yahoo account has also been compromised. Despite still having access to the phone number linked to the Facebook account, we are facing difficulties recovering it. We are willing to provide any necessary personal documentation to prove his ownership of the account. Adham has had this account since [redacted] or [redacted] and it holds a significant amount of personal information. Since he currently does not have internet access, I am contacting you for assistance in verifying his ownership. You can confirm our connection by checking his Facebook profile where you'll see my activity. Here is the link to his account: www.facebook.com/iron.adham. Your help in this matter would be greatly appreciated. Thank you, Mohamed T.

Dear Sir, I have been trying to reach out to Facebook without any official response regarding my page "Playboy Condoms Greece" which has been unpublished for 3 days now. The issue began on July 16 when we posted a picture and Facebook blocked us. They later reviewed the post and republished it, only to block us multiple times thereafter stating it violated their rules, despite approving it previously. We also faced a similar situation with another copied picture. Facebook, however, failed to respond to our explanations. Furthermore, our second page "Playboy Condoms Cyprus" disappeared without any explanation. We have invested thousands of euros in advertising with Facebook, but the lack of communication on issues and queries raised is concerning. We seek clarity on the invoices, list of people engaged in our pages, and the restoration of our unpublished pages with their original followers intact. I am eager to receive a response on the course of action to recover both "Playboy Condoms Greece" and "Playboy Condoms Cyprus." Sincerely, Panagiotis Pavlos

I recently experienced a hacking incident with my Facebook account under the name José Miguel Ramos Ferreira. Last week, someone gained unauthorized access and misused my ads. After reporting the issue, Facebook assured me that I would be refunded. Surprisingly, on Friday, my account was "hidden" for data protection. To regain access, I need to perform a code recovery on my phone, log in from a different device, or identify friends in photos. However, I am facing difficulties retrieving the code on my phone and encountering errors when trying on another device. Despite multiple attempts at photo identification, I consistently receive errors. I have reached out through friends' accounts for help, but no resolution has been provided. This security breach has disrupted the management of important business pages associated with my account, making the situation very frustrating.

Dear Sir, I am experiencing difficulty logging into my Facebook account. Last Sunday, someone unauthorized accessed my account and made changes to my personal information, including my birthday, email, phone number, and account name. The individual has even deactivated my account and added their phone number for log-in approval. I am unable to access my account as a result of these alterations. I would like to kindly request your assistance in resolving this matter. Attached are images of my government ID cards from Myanmar to verify my real name and date of birth. I believe with your help, I can regain access to my Facebook account, which is extremely important to me. I appreciate your support in resolving this issue promptly. Thank you, Nay Lin Aung

Hello, I am requesting to close my account for Agnieszka Tyczyńska, under the email: [redacted] I have created a new account for Agnes Tyczyńska with the email: [redacted], which I prefer to use as I lost access to the old account tied to agamaria77. I can easily log in to my new account on my computer, but my phone is logging me into an unwanted account for Agnieszka Tyczyska. It appears there are multiple accounts linked to Agnieszka Tyczyńska, and I wish to solely use the account for Agnes Tyczyńska moving forward, which I hope will be less common. Could you assist me in closing the old account accordingly? Thank you, Agnes Tyczyńska