Facebook Customer Service Issues

Hello, I am having trouble logging into my Facebook account. Last Sunday, my account was hacked, and the hacker changed my birthday, email, phone number, and account name. They also added their phone number and activated login approvals. Now, they have deactivated my account, and I can't access it. I hope you can compare the information on my Myanmar NRC card with the details on my account to help me regain access. My name is Nay Lin Aung, and my date of birth is 1/11/[redacted]. I have attached my government ID for verification. Thank you for your assistance.

Recently, I've been experiencing issues when attempting to share posts in groups on Facebook. After being notified that I violated their "community standards," I submitted an appeal form but never received a response. Briefly, this morning I was unblocked and resumed sharing from our blog, only to be placed back in "Facebook jail" until tomorrow morning at 8:35 a.m. I am puzzled by this situation as I haven't been provided with a clear explanation. Although the content I share is political and not in favor of Donald Trump, it is no different from the countless anti-Trump or anti-Obama posts circulating daily on the platform. I feel unfairly targeted for censorship without a valid reason. If a Facebook friend is reporting my posts, they should simply unfollow me instead of resorting to blocking. Being silenced in this manner goes against free speech principles and is unacceptable.

Hello! I am currently facing difficulties with my Facebook account. Initially, I had two accounts, which led to Facebook flagging me. After closing one account, I continued to use the remaining account. However, due to what I believe was excessive marketing related to my music and social media services, Facebook disabled my account without providing clear information on the violation. I attempted to regain access using different methods, including a different name and phone number, but each time Facebook locked me out or disabled the account again. Despite sending various personal identification documents, such as my driver's license and passport, I have not been able to get my account reinstated. This situation is crucial for my music and social media marketing business, and I am seeking assistance to resolve this issue promptly. Any help or guidance would be greatly appreciated. Thank you!

I was abruptly logged out of my Facebook account due to "suspicious" activity. Subsequently, my posts on the Ann Summers group have vanished, upsetting both my friends and customers. Even after uploading a photo for verification, my account is now under review, leaving me locked out. I want to emphasize that I have not violated any "community standards," especially considering my longstanding involvement with Ann Summers for over a year. My attempts to access my profile have been futile, and I fear the loss of precious family and friend photos if my account has been deleted. Restoring my account is crucial for both my business operations and meeting financial obligations. The disappearance of my group posts has also resulted in the loss of considerable effort and engagement with customers. I urge Facebook to unlock my account promptly. The recurrent targeting of Ann Summers employees is distressing and detrimental to individuals' livelihoods. I hope for a swift resolution to this issue. Thank you, Sophie Nicole Perkins

It seems unfair that Facebook suspends users for seemingly minor offenses while allowing others to post disrespectful content without consequences. There should be a fairer process for addressing these issues.

About a year ago, I permanently deleted my old Facebook account knowing I wouldn't want to use it again. Now, as I'm ready to return to social media, I created a new Instagram account. However, every time I've tried to create a new Facebook account, I get locked out and it gets disabled after 20-40 minutes of adding friends and information. I attempted to report the issue and provided my passport and NYS License for verification. I've tried using different name combinations, such as Veronica Briana and Veronica Fraioli. I've also tried signing up with various email addresses and my phone number, but received an error saying my number is invalid, which is not the case. Despite my efforts to contact Facebook for help, I've been unsuccessful. Any assistance would be greatly appreciated. Thank you. - Veronica Briana Fraioli

Hello, I am writing to address the issue I am facing with my Facebook account. My account has been deactivated, and I am at a loss as to why this has occurred. As a long-time user with no history of policy violations, I am perplexed by this sudden deactivation. The consequences of this deactivation have had a significant impact on me professionally. I manage various professional pages linked to my account, and the inability to access them is hindering my ability to interact with clients and engage in important groups. I have submitted all requested documentation without receiving any feedback. The vague explanation I received via email stating I violated policies without specifics is insufficient and leaves me without a clear understanding of the situation. Transparency regarding the alleged violation is essential, especially considering the impact this has on my professional presence. Additionally, there are suspicions that my account may have been compromised, as contacts have reported receiving messages I did not send. This raises concerns about the true nature of the deactivation. I urge Facebook to provide clarity on the situation, as the lack of communication and reasoning behind the deactivation is causing professional repercussions that I cannot afford. My email associated with my Facebook profile is [redacted] I await your prompt response to resolve this matter and regain access to my account. Sincerely, Giselle Uribbe

Hello, my name is Grace W. On May 30th, my stepmother tragically passed away in a domestic abuse incident with the man she was living with. Although I don't want her Facebook page removed because of the meaningful tributes, I would like assistance managing her account by removing photos of her with the individual involved. Her name on Facebook is Heather S. I am looking for prompt help with this matter. Thank you.

My accounts were compromised, including [redacted], [redacted], [redacted], and [redacted] I am experiencing suspicious activity on my Facebook account under the username Big Rick Rammmer. Despite using my phone for verification, it repeatedly raises concerns. I seek assistance in understanding and resolving these constant security breaches promptly to regain access to my accounts.

My mother is facing harassment on Facebook from a woman named Tracy Eastman Devall, who happens to be my stepdad's ex-wife. She continuously posts derogatory content mentioning my mother. I am seeking ways to have her account banned from Facebook as this behavior is unwarranted. Although the situation hasn't escalated to involve the authorities, it is distressing and unfair to my parents. Tracy's inability to move on after 26 years should not result in her targeting my family online. I need guidance on how to report this issue to Facebook to address the harassment. Your assistance in this matter is greatly appreciated.

I inadvertently attempted to sell tobacco I brought back from a trip, assuming it was allowed as others were doing the same. However, my account has been permanently disabled, creating significant challenges as I run two restaurant businesses that rely on Facebook for table bookings. Being a 50-year-old woman with a network of friends and family across the country, it's disheartening to miss out on their updates. I have always used Facebook respectfully and do not understand why I received such severe consequences when others who have caused offense are still active. Although I could use Twitter or Instagram, I am more familiar with Facebook's interface. You can reach me at [redacted] or [redacted]. I am hopeful for a resolution. Thank you.

This morning, I discovered I was locked out of my Facebook account due to attempted sign-in from Hanoi, near Thailand. I live in Halifax, Nova Scotia, and was on Facebook just last night before bed. The sudden proximity shift indicates hacking. I am willing to provide identification photos and video chat with Facebook to verify my identity. The pictures of my children are at stake, and I need assistance as I'm not tech-savvy. Thank you. The IP address of the hacker is 1.54.[redacted].82.

My account was compromised by someone named Elver Lopez who accessed it through my phone number on Facebook Messenger. Although we managed to delete the account, it will take up to 30 days for the Elver Lopez account to be fully removed. When attempting to log back into my original account using my phone number [redacted], there were continuous messages about another device being logged in. Multiple confirmation codes were requested, leading to a message stating I was using the system too quickly, resulting in a block on my account. I am seeking a way to expedite the deletion of the Elver Lopez account before 30 days and to have the block on my account removed for access. The blocked account phone number is [redacted], registered under Shamika Lewis with a profile picture of me and my friend with braids.

Hi, I recently encountered issues with my Etsy shop and Facebook accounts being linked without my permission. Despite changing my email and password to enhance security, I continue to face challenges accessing my account. The app prompts me to verify my identity repeatedly by identifying photos or receiving a code on my mobile, but I have not received any verification codes after numerous attempts. I tried alternative methods like texting 'Fb' and 'On' to [redacted] to no avail, as the codes received were expired. I am now unable to log in to secure my accounts or seek help without being logged in. I appreciate any guidance on resolving this matter. Thank you. - A. Whitehouse

Hi, I'm Jonalyn and my email account is [redacted] Recently, I received a notification that someone accessed my account without authorization, leading to my immediate logout. In response, I reset my password and added three friends for recovery purposes. Although I did this using Chrome, I'm now unable to log in through the app with the newly set password. I have already reported my account as hacked and waited a day before attempting to reset the password again, thinking it was under investigation. However, despite my friends providing the required code, Facebook continues to show an error message prompting me to try again later. Assistance with this issue would be greatly appreciated. Thank you!

My wife of 17 and a half years passed away on February 12, [redacted], following a 22-month battle with Pancreatic Cancer. I serve as the legal Successor Trustee and Executor of her estate. I am seeking to have her Facebook account memorialized. Unfortunately, my attempts to request this through Facebook have been unsuccessful. The email linked to the account has been deleted, and I do not have her account password to proceed with the request. I have all necessary documentation ready, just requiring an address or email to submit the information. My late wife's name was Erica Nicole Brown Gardner, born on 10/12/[redacted], and passed away on 2/12/[redacted]. Her Facebook name was Eb Gardner, and the email associated with the account was [redacted]

Hello, my name is Stella Chang, also known as Wujun Chang. Living in China where Facebook is restricted, I've been using a VPN to access my account. Unfortunately, my account [redacted][redacted] was disabled by Facebook even after I submitted a photo to verify my ID. To stay connected to a Facebook group, I created new accounts using phone numbers [redacted]8 and [redacted]0, but they were also disabled after ID verification attempts. I understand having multiple accounts is not allowed, but I can't access my disabled accounts to delete them. Could you please review my account [redacted]0 and confirm that my passport information matches? If necessary, kindly deactivate my previous accounts and allow me to keep only one. I need access to participate in a weekly meeting on Facebook. I appreciate your assistance and apologize for any inconvenience caused. Best regards, Stella/Wujun Chang

I recently created a Facebook account for business purposes and to connect with people globally. As an English language teacher who does online tutoring, I am keen on building friendships worldwide. Today, I logged into my account to join online teaching groups and sent friendship requests to a few British individuals randomly. I believe I haven't done anything wrong as Facebook is a platform meant for connecting people. It is up to the recipients of my friend requests to accept them or not. Unfortunately, my account got reported to Facebook Administration. I request my account to be reinstated immediately, and I feel the person who reported me is biased and discriminatory.

I believe Facebook should be more careful regarding allowing individuals to have a business page when they post libelous statements. Daniel Stillings, from Chuck's Cycles in Milton, FL, risks legal action for spreading false information about a former employee. Facebook may be accountable since they host his content. Daniel Stillings should be prohibited from sharing his biased views (which previously led to a suspension) and from making unfounded claims about others. While I acknowledge Facebook cannot monitor everything, I trust you will take action once alerted. I appreciate your swift handling of this matter and anticipate sharing how Facebook addresses such issues. Thank you for ensuring people use the platform appropriately. Sincerely, Jim Gregory

I recently experienced another hacking incident, marking the seventh time in three years. After seeking assistance from a computer repair professional, it was determined that the cyber attacks originate from Facebook. The hackers have appropriated my profile pictures, personal photos, and information to deceive my friends and contacts. They have altered my password, preventing me from closing the compromised accounts. The attackers distribute videos under my name, leading to the hacking of my friends' and family members' accounts when opened. It is alarming that these scammers misuse my identity to solicit money and create fraudulent accounts in my name, such as on YouTube. The ongoing security breaches have pushed me to contemplate closing my Facebook account due to the distressing situation. The violation of privacy and misuse of personal data is deeply concerning.